CB Appliances Lowe's Complaints #1222-1241

Lowe's review: Trex composite purchase and installation

Thea Kudrna of Morgantown, US

Jun 08, 2021 1:36 pm UTC

Verified customer

On July 16, 2020 we paid $11, 800 to purchase Trex composite for our front porch and two decks and new railing.
Salesman Sean Arthur ordered the wrong Trex color and had to be reordered in September 2020.
In December when the installers finally came to install,
it was discovered that Sean Arthur had also ordered the wrong railing size. Sean Arthur refused to reorder and correct his mistakes for over 30 days. We had to go to the assistant manager to get it corrected.
However, as of today (June 8, 2021) Lowe's claims they have not received our replacement railing. It will soon be a year since we signed and paid for all of this and our work has not been completed due to the incompetence and unwillingness to resolve the problems. We have made numerous trips and phone calls to Lowe's with no satisfaction. We have talked to "assistant" managers who tell us they will take care of it and they do not follow through or call us back. We have been living with this for a year now.
The contract #1300874
Store #567

Desired outcome: We want the work done now.

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