Lowe's review: Curbside pickup

In this time of COVID-19, being 61 and several underlying health issues, I either use curbside pickup or go to senior shopping hours. I live outside of Memphis and our numbers are rising fast. I have tried three times to use curbside pickup at this store and every time was never successful. Lowe's advertises how they care about their customer and employee safety and I find this claim false. When you pull into a pickup slot and call, enter the extension they quickly return you to the main menu or hang up on you. I used the app to check in and apparently that doesn't work either. Every time I have had to go into the store. I wouldn't have a problem except most employees don't wear mask. There were six people behind the counter and only one wearing a mask.

When I asked why I was having such a problem with curbside pickup, they need to quit advertising it. I said I don't have any problems at any other stores like Home Depot and I was told that I needed to take my business to Home Depot. When the girl behind the counter went to get my order off the shelf, she was looking in the wrong place and I was told I was wrong even though I was looking at it. She finally found it and it was right where I was looking.

It took 24 hours before the internet order was ready for pickup and two hours to pickup in store.