CB Appliances Lowe's Complaints #1142-1161

Lowe's review: Store 1064 garner ferry rd. 29209

Sandi Hunter of Columbia, US

Aug 02, 2021 4:56 pm UTC

On July 30, 2021 I purchased a LG Clothes Dryer from Lowes on Garner Ferry Road in Columbia. When I called in the morning I was told they had none in stock regarding the one I had chosen. My husband called shortly after I called and he was told they had one in stock so I immediately went and purchased it. The delivery was Sunday, August 1, 2021. I was given a window of delivery between 11:30 and 3:30. They arrived at 3:00 and I was asked where the power cord was. I had no idea that they did not come with the dryer so therefore I had to go to Lowes to get the power cord, duct work and clamps. I should of been told this at the time of purchase. I made many attempts to contact the manager or assistant manager to make my complaint, after numerous times calling and finally an associate answered and did not seem to care. After calling back and speaking to another associate I was put on hold for 45 mins. I hung up and tried again today. I left my name and phone number with customer service to have management call me and have never received a call.

Desired outcome: I have always bought my appliances at Lowes but I will consider shopping at another store in the future if the customer service does not improve. My name is Sandi Hunter, 605 Valhalla Drive, Columbia, SC 29229 if you care to contact me.

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