CB Appliances Lowe's Complaints #402-421

Lowe's review: Riding lawn mower craftsman

Wisam. of La Mesa, US

Mar 14, 2023 4:18 pm UTC

Verified customer

It was extremely bad experience with this store (Santee, CA) and manager, I bought Riding Lawn mower craftsman on January 24/2023 and after about two week stop working so I asked them to repair it, they pick it up for repair on February 6 but the truck driver they sent to pick it hit it very bad in his truck, so I told the the manager about what happened he told me the driver company is third party so we need make claim about this truck company, after one month I called the store to see if they fix it and the manger told me we will return back to you we will not fix it, so I call laws corporate and I told them I need to fix it or return back to you Cuz its not my mistake if your driver hit my Mower, they told me sorry we can not return it you need to call craftsman company to fix it, I call Craftsman and they do nothing.

I don't know why they pick it if they no want to fix it.

Now they return it back broken and they didn't touch it.

Very Very Very Very bad Customer service and bad management.

Be smart and buy from Home depot or Costco they will fix it for you and return it back if you want.

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