CB Appliances Lowe's Complaints #982-1001

Lowe's review: Return policy during covid pandemic

mclements of St. George, US

Jan 24, 2022 7:57 pm UTC

Verified customer

I was 90 days over on returning a faucet that did not suit our needs. I changed it out promptly but did not return it as a special trip to town (100 miles round trip to Alamogordo from Ruidoso/winter/holidays) did not make sense. When I did, the store manager (Marlyn Gonzales #1671) told me she did not have the authority to make an exception (not true). I just got a call from an associate (not the manager-no guts) and he told me I was out of luck. This sort of inflexibility will not pay off in the long run. I would appreciate a call on this.

Michael Clements [protected]

Desired outcome: store credit

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