Lowe's review: Protection plan for major applicanced ( 1 comment)

Hello,

We purchased a refrigerator from Lowes in Huntersville, NC on 09/22/2016 with a 5 year warranty. 3 years later the fridge dies 07/21/2020. I contact LG directly the same day and they sent a technician out 10 days later and he said the fridge was shot. He called his dispatcher and they said for him to order a compressor, the tech said he has no training to put in a new compressor and the compressor would only be a band aid, the dispatcher said "Too bad, cos your installing it. Today is August 12th 2020 and I have heard nothing back from LG or the company they sent for the technician. I then went to Lowes, 08/11/2020 in Huntersville, NC where I spoke to Erin, I explained my hardship and she said that I would have to call a technician to come to my home and that a total of 3 technicians would have to come out to determine if it was a lemon. They said they had no loaners available at this time and offered me to go and talk to Don in appliances. I spoke with Don, he encouraged me to just buy another fridge and IF, it turns out that the fridge is no good and LG reimburses me that they could set me up. Then, I informed Don that I have the Lowes protection plan, he in turn said he shows no records that I have any plan, as Lowes purges their information every 6 months! He said it was up to me to Prove" that I purchased the protection plan with a receipt. This is ridiculous, they should have all the records as I have been purchasing LG products amongst other items from them for over 30 years. So basically, it's up to me to try and find a receipt from 3 years ago that shows I purchased this coverage... this is insane. We haven't had a fridge in almost a month! We have had to purchase Coolers, Ice, Water we lost so much food it's insane. The Modal 3 LFXS296265-01 serial # 607KRFN03115 was purchased again on 09/22/2016 with a 5 year warranty plan. So here I am with a clear breach of contract that Lowes is responsible for. They can't proof to me that ' I DIDN"T get the protection plan and I'm not willing to go through thousands of receipts to proof I didn't! This should fall on Lowes. Don, appliances dept at Lowes in Huntersville, NC said until I can proof I actually bought the Protection Plan that there was nothing they can do! Absolutely unacceptable.

I contacted Lowes Corporate dept and they sent me an apology for any inconvenience bla, bla, bla and said that Erin the manager at the Lowes in Huntersville, NC could supply me with a loaner, she couldn't.

I called [protected] LG and they said no parts were ordered yet, they will try to escalate, per Charles ref # RNN200814057872 - Claim # CN200814334849, he is sending another tech out next week. However, this does not mean that Lowes did not do due diligence to the customer whatso ever. They are not off the hook. I will take this to every newspaper and public platform.