CB Appliances Lowe's Complaints #1222-1241

Lowe's review: Project # [protected] (Install entry door)

Fawad Javed of Penfield, US

Jun 08, 2021 6:51 am UTC

I placed the order for an entry door on March 31, 2021. Full payment was done. On June 1, I was informed that the door will be installed but the manufacturer did not follow the instructions while fabricating the door. I called Henrietta Lowe's and they said they will try to rectify the error. I wrote an email to Lowe's representative (John Wolf) to give an update on what is happening with my fully-paid project; however, there is no response to my email. I have waited nearly 3 months now.
I need the door installed as soon as possible as my existing entry door does not lock properly.

Desired outcome: Door installed ASAP based on the correct measurements and instructions

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