CB Appliances Lowe's Complaints #1142-1161

Lowe's review: Pella windows

DJZ93 of Marietta, US

Aug 10, 2021 10:23 am UTC

February 2021 we had Mr. Towns out to our home to discuss placing new windows to our house. Order was placed and paid for (20k) in February. Delivery of the windows occurred on Memorial Day. Lowe's used a third party delivery guy to deliver 20k in windows. Needless to say, this was not their specialty. I had broken windows and damaged screens. The next day was installation day for the remaining windows. Six of our windows came sized wrong. So now I have a broken window in the front of my house with duct tape on it, a large Palladian window that should have dark brown trim around it to match the others on the front of the house, has white trim around it. Mr. Towns claimed that the sash for the broken front window would come in three weeks later and he would be out to install it. It is now August, the sash has not been installed or arrived nor has our 6 appropriately sized windows been installed. Communication from the team is lacking. You can't speak to anyone directly. The project manager won't answer his phone and will only answer emails when he feels the need to. Our sliding windows from Pella are amazing. My recommendation would be to not buy windows from Lowe's. This is not a professional job by any means, if anything Lowe's is very unprofessional. Buy directly from the vendor. I will certainly never trust Lowe's to do a "home improvement" project for me again

Desired outcome: My correct windows installed, the project to be completed as it should be with windows having correct trim and broken window sash fixed.

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