Lowe's review: Pella window screen ( 1 comment)

I will NEVER order anything from Lowes again! never! They are totally unprofessional and do not care to fix a problem once they have been paid!
I replaced ALL of my windows with their PELLA brand. I signed the contact on 7/29/20 with the Lowes located at 10106 Two-Notch Rd, Columbia, SC 29223 (Store #2356). I paid on that day $5, 548.91 for the whole project and was assured that the windows would be installed no later than mid September. John Delaney, who sold me the windows, would not call me back with an install date, I found out he had transferred to Florida out of the blue without telling me. I have been bounced around from one new rep to another, who never called me back or kept me up-to-date on anything. I finally got the windows installed on October 12, 2020! low and behold one window was the wrong size! go figure!
I spent hours on the phone - being put on hold, then hang up on! I have made 4 trips to the store to speak with the Manager Luke. I finally got my window on February 6, 2021! and low and behold again, the screen is a full screen instead of a half screen! I have gone back to the store and spoken with the manager, Luke 4 times, and every time he said they are going to fix it this time! and again, happened!
Well, I went back to the store yesterday, April 29, 2021 and Luke was not there of course. Johnathan, the Installation Manager is now gone, so I had no one to talk to for my 5th visit to the store. I was told by India that they do not give out District/Region manager's names or phone numbers! this is unbelievable! I tried to call the "Corporate" phone number she gave me [protected], and this is AGAIN one of their phone numbers where you end up on hold without talking to a single soul!
We are tired, fed up with that treatment LOWES CORPORATE! look up my PO #[protected] (invoice 70220 and invoice 70221) and
YOU NEED TO CONTACT ME!