Lowe's review: Husqvarna zero-turn lawnmower purchased at lowe's in gloucester, virginia

We purchased the subject lawnmower on April 13, 2023, along with an extended warranty from Lowe's. The mower was delivered several days later on a pallet and still wrapped for shipping. It was left to us in that condition, to unwrap and remove from the pallet! With great difficulty we were able to free the mower - only because we happened to have a good source of tools. Someone with just standard equipment could not have done that. The lawnmower steered very stiff and to the left but we thought it was due to it being new. On July 13, 2023, the left hand lever got extremely stiff so my husband started looking at the mower. The left transmission house was split at the axle. This lawnmower had only been used approximately 6 times on two lots — maybe a total of four hours. As directed by Lowe's via phone we took the mower to a Husqvarna service dealer in Matthews, VA. The service dealer looked at the mower and said that the damage could have only come from being dropped a distance and probably by Lowe's and that he believed Husqvarna would take issue. He suggested we return the mower to Lowe's — easier said than done! We took the mower back to Lowe's and after much discussion and the information that we had a warranty, Lowe's let us leave it for repair — or determination if it could be repaired. That was on Thursday, July 13th. Lowe's said it should be picked up within the week and put this lawnmower in the back of the store (out in the weather and we had kept it in the garage). Although the assistant manager was nice and tried to help us, I think he could do nothing and gave up, and the manager would never meet or talk with us. Lowe's acted as if they were doing us a favor. Today is September 28, and after much ado, we still do not have a working mower. Nor do we have confidence that this mower can be fixed adequately. As I submit this I have waited 32 minutes on the line with Lowe's corporate customer service to review and resolve.