Lowe's

LOWE'S DOES NOT CARE!

Refrigerator delived by Lowe's 3rd party delivery service in December 2022 caused nearly $1500 in damage to my wood floors, baseboards and even minor damage to indoor brickwork.

After getting a few estimates from flooring sub-contractors as advised, Spirit agreed to reimburse me for repairs for damage caused to my home by their delivery associates within 4-6 weeks. As of today April 11, 2023, it has been 9 weeks and 1 day since that promise.

Outside of 1 department manager, no one from Lowe's will return my calls or even speak with me. No one at local Spirit logistics location in Louisiana can issue a check and Spirit corporate never answers or returns voicemails.

LOWE'S DOES NOT CARE!

Today I bought 7 bags of egg rock and 2 bags of diatomaceous earth.

When I looked on my receipt I have noticed that I was charged additional $ 39.98 for item # [protected]-FT solar led lights which I did not have. Cashier send me to customer service to get my money back. I spend good half an hour waiting for refund. When I came home I looked closer on my receipt and I have noticed additional charge $ 4.98 for item # 726993 A19 blue filament light which I did not buy and don't have.

So, I was charged for two items which I did not buy. I got my money back for solar lights $ 39.98. But I missed $ 4.98 for blue filament light. I will not go back for $4.98 + tax. I just --> WILL NEVER SHOP AT ANY LOWES STORES AGAIN!

On January 23, 2023, via the LOWES Sanford NC flooring department’s male associate, I paid for a measurement of four rooms which I wanted the carpet removed and replaced with vinyl laminate. The associate showed up to measure on Jan 25 and informed me that the results would be available at LOWES in a couple of days. We went to Sanford NC LOWES on Jan 28th and spoke with the same associate who had set us up for the measurement. On his store computer he located the measurement and asked if he could set up the installation to which we agreed. Via his computer app he auto-computed the cost of installation and materials and my account was charged. He then informed us that the materials would be delivered to my home within a few weeks and that upon receipt of the products it would be between 7-14 days I would get a call from Legacy Flooring for the installation. Flooring phoned me on Feb 13th to inform me that they received notification via their computer that LOWES had delivered the necessary products and they were ready to set an install date. I informed Legacy Flooring that I did not receive the items. They informed me that I should phone them as soon as I received all the items..

On February 21 (25 days later) the LOWES delivery contractors came to our house to deliver the order unfortunately they only delivered 14 boxes and one threshold trim. I told them that they were short 25 boxes but they said that was all they were ordered to bring. On this same day the installation contractor phoned and informed us that they had notification that our products were now in our hands and that the installers would arrive on February 28th to perform the work. I told them that I only had 14 out of the 38 boxes and she responded that wasn’t a problem because if that’s all that LOWES delivered it would be sufficient to complete the job. I insisted that it was impossible because 14 boxes would only cover one and one half rooms at best. She assured me NOT TO WORRY, they would take care of it which didn’t seem right to me so the next day Feb 22 promptly went to see the LOWES flooring associate and exclaimed that we received 14 boxes and that the installers were scheduled for Feb 27th. He reviewed his computer file and informed us not to panic because his record showed that 39 were ordered and that the 25 boxes were likely on the floor somewhere within the store. We asked him whether these 25 boxes would be delivered prior to February 28th to which he emphatically assured us that the 25 boxes would be delivered to us by Feb 25th. On Feb 25th we postponed all medical and other appointments to assure reception of the boxes but to our dismay, no delivery was made. Once again on Sunday Feb 26th we drove to LOWES to inform the on duty Flooring associate (since the initial associate that made the sale was on his day off) regarding the non-delivery and the impending arrival of the installation crew on Feb 27th. The young female associate perused the purchase order in hopes of locating the 25 boxes that the previous associate had assured us were on the floor. I told her that in order to salvage the near term installation I would gladly have them loaded on my truck that same day. She diligently searched through the on hand floor inventory but after 1 hour she only found 13 boxes therefore in view of this situation she would cancel the installers. I requested that she assure the reorder of the missing boxes but when she tried to do so the warehouse requested the purchase order number (PO) she noticed that the boxes were not specifically identified on the PO but an unidentified charge of $1700+ dollars appeared therein which was assumed that it was for the amount of the missing 25 boxes but she was uncertain so she tried contacting the credit billing department but because it was a Sunday the office was closed so she asked for us to return to the store on Monday 27 February when the initiating associate would return to work and he should consult the credit department and refund me the money for the none delivered boxes or make the reorder. We had diligently worked hard to remove all extraneous furniture out of the four rooms in anticipation for the install I told her of our frustration plus that now we had no place to sleep without reinstalling the beds. She appeared genuinely concerned over our plight and apologized that this mix-up had occurred. In frustration I told her to just sell me and reorder another 25 boxes of the vinyl laminate today while awaiting the $1700+ credit to my card. I believed at that moment that this was the best recourse of action in order to expedite the installation so I agreed to pay for another 25 boxes on my personal credit card. She assured us that they would be placed on expedited delivery order and set the delivery of the 25 boxes for March 6th (which didn’t happen). I phoned Sanford LOWES and the automated line said that the delivery date had moved to March 16th. On Mar 16th the delivery didn’t happen so I phoned LOWES and was informed that the delivery would be on March 23. On March 23rd I phoned LOWES to get an update on the delivery time, the automated message said that my delivery was delayed to March 27th. I phoned the Sanford store and got the switch board, I asked to be connected to the Flooring department line but after several rings I didn’t get an answer and automatically got cycled to the switch board operator, not once but 4 times; each time I asked for flooring but nobody at flooring ever picked up the phone. We drove to Sanford LOWES and spoke with two flooring associates who were cordial and reviewed the purchase order on the store network computer after which he informed me that the hold-up was at the manufacturer but he stated that only 15 boxes remained on backorder because 10 were indicated as having arrived at the warehouse but desired that the entire batch of 25 were available prior to delivery and scheduling of the installation. He apologized for his inability to contact the manufacturer directly as the origin was noted as China but had no knowledge of the receiving distributor within the U.S. We asked about perhaps canceling the order for that type of flooring and choose an alternative that was available on the floor to which he didn’t foresee a problem. We looked at what was available on the floor but couldn’t find a suitable replacement so we decided that since we were in possession of 14 boxes at home and would have to physically return them for refund I decided to hold on and await the scheduled delivery for March 27th before canceling. March 27th I received automated message stating that the order was rescheduled for April 3rd. April 2 I received a voice mail notification that my delivery had been rescheduled for May 1. This May reschedule was intolerable so on April 3 I went to the Sanford LOWES and canceled the entire contract and requested a refund of any monies already paid. The associate canceled whatever was possible but could not give me a refund on the already delivered 14 boxes of Laminate flooring and threshold trim until the items were returned but he stated that he would request a contract pickup at which time he would credit the account. The pickup crew didn’t show up on the stated pick-up date. On the consequent day I ended up loading and returning the items myself.

I agree with many other reviews herein regarding the inability of both the facility and Corporate Customer Service associates to promptly answer a telephone call plus their rudeness whenever they do pick-up. I infer that the customer is intentionally placed on lengthy call-hold to discourage them from pursuing their complaint. I have lost faith in LOWES touted “customer care”.

Today (4/8) I was scheduled to receive a range/dishwasher/microwave oven; I was never contacted about a time of delivery. I called 4 times from 9:08 and 9:39 asking to talk to someone about a delivery status. My call was transferred but no one answered the phone. I had to drive to the store and the manager, Curtis S. happened to be inside the front door. I had my receipt and told him I called the store 4 times and no one ever answered the phone (after transfer from cust. service) and I told him it was unsatisfactory that no one answers the phone and a customer has to drive there to speak to someone. His response was "well that is funny, I had 8 calls today..." I don't know if he was assuming I was asking to speak to him and he didn't get my calls; I never asked on the phone to speak to the manager so I don't know who I was transferred to. His demeanor was extremely nonchalant and non-customer service oriented. He never expressed any interest in my customer experience; such as finding out why phones were not being answered at his store. He looked at his phone/hand held device and did say I wasn't on the manifest today but offered no attempt to rectify my situation. He then passed my receipt to another employee to find out the status. Finally found out one of the items to be delivered is not in yet so they held the whole order delivery. That is fine; but what is totally unacceptable is that the store never contacted me to advise of this and even scheduled another day (4/13) without finding out if that would be convenient with me. I planned my day around being home for this delivery and to find out that it was rescheduled is infuriating. The thing that disturbs me the most is the manager's total disregard for me as a customer. I told him I was going to complain to corporate and he say "go ahead, I'll get the number for you". But this exchange took place at the main entrance to the store, again he never said anything like "lets see why the phones weren't answered and why you aren't on the manifest": that is what a caring customer oriented manager would have done. Totally unacceptable behavior for a store manager to engage with a customer like this at the front door to the store.

I will continue to conduct small purchases at this store, but I will henceforth make my major purchases at Home Depot.

I hadn';t had the refrigerator a week when I called the salesman at the store. It was not making ice. then somehow it started, then water ran out the freezer and into the floor it is ruining my new flooring. then it froze completely froze up I have tried to call to message several times but get nothing done. I hav ehad nothing but trouble and I am upset. I have been sick and this is not making it better. it was making too much ice I tried to turn it off now it is stuck handle is broke but doesn't make ice this was expensive I need help Please

We were told that to get the military discount, we needed to go sign up and make an account on lowes.com. Why? Home Depot simply checks your military ID and scans a card into the system when you're checking out. Why does Lowe's feel the need to force people to sign up? Just so they can make money selling your data, I'd assume. Don't waste your time at this place! Just go to Home Depot instead!

I ordered a swing on March 29. Order number [protected]

Item number 4355523. It was supposed to be delivered on April 4. I have had such a busy week I did not think about it till today April 7. When I went online to check it said Fedx had delivered it on April 4th. Which would have been Tuesday. So I asked my husband did my swing come where is it. He then said no. So I get on line and chat with someone who then tells me it was sent to our old address. e have not lived there for over 3 years. So I do not understand how this happened. I did the order on the app. from my phone while at work but I did not enter that address I didnt enter any address thinking it would come here like everything else I have ordered from Lowes. I was told to contract credit dept they said no refund because address was entered wrong. I was aslo told when I ordered it that it was only available on line so nothing Lowes could do so no refund or replacement item. But if the person it was delivered to will return it I could get a refund. People are not that honest especially in that neighborhood. So that will not happen so these people get a free swing. I get nothing but a bill I should not have to pay. I just want a refund or a swing. I cannot understand why Lowes is not making this right. I should not have to pay for something I did not get help please get me a swing or refund. It should have never went to 239 Dixon Circle WE have not lived there for almost 4 years this June

The cashier called to the garden section to tell them I need a pallet of bricks and told me to pull around to the side, I loaded my wood into my trailer and went to the side. All the gates were locked for the garden section, the guy putting bricks on the pallet said he called for someone to open the gate, I had to go to customer service three times to try to get someone to open the gate, when there was two people who had keys, it took over an hour to get a gate open and me walking back and forth with my COPD to get help, finally I got pissed and started yelling because I kept being told the guys are in the back, all the employees were in the back. Finally I waited for Justin Pitts to come and open the gate, I guess after an hour of being nice it took me getting pissed off to get something done. My husband is a Vietnam Veteran waiting for me to get home with food, he was already in bed when I got home. I’m fixing to remodel my place and buy new appliances, not sure I want to get treated how I was on that day when I spend so much money at lowes. I have the pro card and reg card, should I just cut them up and go to Home Depot down the road. When I called to complain on Friday, I asked to talk to the highest manager there, he was in a meeting, I talked to a female and music came on at one point of the conversation and we lost signal, I didn’t feel like she cared. I feel I need compensation for what I went through, dealing with 6 different people and couldn’t get help, the only one trying to help was the one that put bricks on the pallet, he called for a key several times and the other manager showed up and my son said he was mad at the guy that was helping me for calling him. I shouldn’t have had to get mad to get help, I loved shopping at lowes before this. I can’t believe what I went thru to get a gate open

ordered flooring and it cannot be installed. have been waiting on product to get picked up and returned. we are told that we will get phone calls about lowes coming to my house to pick up stuff never get a call. been dealing with this since 03/17/2023. when called the store they never answer or call me back when told they will.

we paid almost $10,000 cash for flooring and want the product picked up then returned to the store so we can get a refund.

the product is to much and heavy for me to return or i would do it myself. why is it so harneeds to call me or my wifes number and tell me when they are coming to pick this up. we have been waiting since 03/17/2023.

Jonathan Smoot [protected]

Holly Williams 740-941-8701d to get managers to answer the phones to get this done.

I am emailing to submit a complaint about terrible service received through Lowe's Protection Plus. My refrigerator stopped working again for a second time after your company sent technicians to work on it. The first request was sent in January of this year, the second request was made last week on 4/1. A technician came out in January and apparently only fixed the refrigerator temporarily since it is now broken again with the same issue in April. The technician who came out from Nana Services came on 4/3 to look at the refrigerator but did not fix it. When I called to get an update, they stated I had to set up a new appointment. They then stated they would be coming the following day 4/8, when I asked what time they stated they would call me back. I then received an email link to schedule an appointment, with only appointments showing up for the following week. My food is totally spoiled so I cannot wait another week for the refrigerator to be fixed. I called Nana Services to ask them to come the next day at least as they stated and the technician spoke rudely and hung up. I then called Lowe's Protection Plan back and they are stating that the first available appointment is on a Sunday 4/9 but would not provide me with any confirmation email or text of this appointment. This has to be the absolute worst service and I believe they are a scam. I also believe they hire scam companies to work for them like Nana Services and only take people's money and never actually fix anything. I really wish the law could be involved because these companies are scam artists!

Bought a Brand New dishwasher and had it installed from Lowes. From day one it leaked from the door area. After the 3rd installation tech came to verify that it was truly leaking, I was informed that "I" Had to call Whirlpool Warranty department to get it repaired.

I called the store and asked why a new product sold to me that was faulty, was now my responsibly to get fixed.

This was on the first day, not weeks, or months later.

They will take no responsibility for the product or for customer satisfaction.

On 04/04/2023 I ordered a Westinghouse pressure washer online from Lowe's website because the site said it would be delivered on 04/05/2023 (est). which was the next day and the day I needed it. The next day it kept showing it would be delivered that day, until late in the afternoon, when it finally changed to 04/11/2023. That was 6 days later than the website said it would be delivered. I live just a few miles from Atlanta and thought the delivery would probably come from there, but no, it is coming from the other side of the USA, from Nevada. I wanted to file a complaint with Lowe's by phone, but there is a 10 minute wait, or they can call back. I have better things to do than wait on hold, or wait around all day for a phone call.

Since I needed the pressure washer on the day it was supposed to arrive, and the one I bought from Lowe's was going to be a week later, I had no option than to go elsewhere and buy one that day. I will be taking the one from Lowe's, if and when it arrives, straight to the local Lowe's for a refund and hope they don't give me a hassel returning it.

Lowe's scheduled a delivery by their delivery contractor Spirit. The delivery persons broke a glass shower door, after repeatedly informing them of the glass in the box. But they ignored the instructions and broke the $700 shower door. Even though his picture was taken and submitted to Low'es and their contractor, they are refusing to pay for it or credit us. It is very unfair and unjust. Lowe's asks to contact their contractor and visa versa.

Hello I didn’t have my receipt for a saw blade and light switches but used my credit card, a visa. I was told I could not get a store credit to purchase the correct saw blade and switches I needed. I have never had this problem. I wish to find out why I am this time. I can tell you I spend quite a bit of money with your company. So my question is do I need to just order from Amazon that has a no hassle return policy? So I leave it up to you. The saw blade is a 10 inch 80 tooth and the switches were 2 - 4 ways. I need a 12 inch blade and 2 regular switches. They were purchased within a 2 week period and I always use my credit card. Please let me know what you decide, this will determine my future companies I purchase from.

I bought a washer in store and the process went smoothly until it came time for delivery. First scheduled delivery no call no show. I called the delivery service line and they informed me that my window had been pushed back for another hour. Still no one came. I rescheduled another delivery for two days later. Another no call no show. Said the washer was in the wrong line in the warehouse, and that it never got loaded on the truck. Rescheduled again for 2 days later. Another no call no show. This time they told me my delivery window I tried to call the store this time and an automated message snagged my call instead and told me that the window had been pushed back for another hour. Like they were going to show up at 9 pm. I called customer service and got a refund since I never received my washer.

Scheduled a warranty issue on my washer. They came out end of March and said they needed to order a part. Rescheduled repair for today between 8 and 12. No one showed up. Wasted my entire morning and cost me lost income. Trying to tall with somone was nearly impossible. Communication is non existent other than some service center in the Phillipines. I paid for an extended warranty that is nearly impossible for you all to execute. I understand now that you use outside contractors. They Told me though we set an appointment, we had to call them when parts arrived. I neither was told that, nor did I ever receive parts. I gave the money to Lowe's, yet you are taking no responsibility and blaming it on your outside contractor, In the meantime I have an unusable washer and a wife sick with cancer that I need to wash sheets and clothing daily. Does anyone their care about customers. If you continue to delay then you should replace the machine

David Patrick Babel

4217 Vaughan Lane

Sarasota, FL 34241

941=966-2400

Claim # [protected]

On Thursday 3/30 I went to Lady Lake Lowes to pick out vinyl fencing. Talked to contractors desk to get info on installer. Talked to installer ,Sayyad Shakur , by phone that day and sent him all the information he requested. He called back and advised he would have to talk to his installer. Have not heard anything from him and have left several messages. Yesterday 4/3 talked to someone at the contractor services desk and advised of my problem and he advised that he would find out and call me right back. Needless to say 24 hrs later have heard nothing. I tried to contact store manage but have been put on hold for an eternity and nothing. If this continues I will be going 3 miles south to Home Depot and complete my purchase there. Thanks for any help you might give. Bill Smith. My phone # is [protected] and email [protected]@gmail.com

My name is Karen Vanek. I live at 1048 Pittsford Mendon Rd. My email is karen.vanek.[protected]@gmail.com. My phone is [protected].

i Purchased an IDYLLIS Freezer Model IF71CM33NW IN Aug of 2019.. I purchased it based on the information on the website. The website says it has a 60 month warranty of the sealed system. This freezer broke earlier this year.

I called Lowe's and they told me to call [protected] for information on an Idyllis freezer. I called this number 3 times. The first time my reference number was 4218751 and I talked to Karen. She checked into this, took down the model number and brand and told me that it had a 60 month warranty and told me to take the freezer, and my receipt to a Lowe's store and they would give me credit for a new freezer. I went to a Lowe.s store and gave them the reference number and they refused to do anything about it... they had no idea what the reference was and said they could to nothing with a 4 1/2 yr old freezer. I had to wait for a least 30 mins while they decided what to do. They told me to call the manufacturer again (which is of course this lowes 800 phone number)..

I called again, talked to Eli and got a new reference #: 4278661. He told me to go to a Lowe's store, take my receipt, and talk to customer service and have them call the [protected] number and give them the new reference number. He said "do not worry you will get a credit as they do not sell Idyllis freezers anymore". He also agreed it was a 60 month warranty. I then went to a different Lowe's store hoping I wouldn't have to wait so long for service. . I didn't think it mattered what store. I had to wait at least 30 minutes , probably more at this store. They called the 800 number. They refused to give me the credit because they said the manual said it was a 12 month warranty, even though the website says it is 60 month on the sealed system (and that is what failed). I purchased the item based on the website not the manual. I never looked at the warranty listed in the manual. I did not get that until the product was already purchased. I think the website should overrule the manual. I also think the customer service at the Lowe's store should be in sync with the 800 number and that the customer service people at Lowe's should understand what a reference number is from a Lowe's products phone number and should know what to do with it. I think it is ridiculous I got different answers the third time this number was called. I also think it is ridiculous that I had to call 2 times and had to go to the store and wait so long 2 times.

I am not pleased with your customer service, and do not plan on ever buying anything big from Lowe's again. I have a big freezer on order and am planning on cancelling it.

from the lowes website for Idyllis freezer model IF71CM33NW ::

Base Warranty Labor (Months)

12

Sealed Refrg Sys Warranty Labor (Months)

60

Cabinet Liner Warranty Labor (Months)

12

Door Texture

Smooth

Door Shelves

0

Series Name

None

ENERGY STAR Certified

Cabinet Color

White

Height (Inches)

33.25

Manufacturer Color/Finish

White

CEE Tier Qualified

N/A

Electronic Temperature Control

Temperature Alarm

ADA Compliant

I also attached a pic from their website

So we went today to shop at Lowes in Missoula MT I found a nice little patio set 1 table 4 chairs for the great price of 428.00. I asked the young associate if that price was correct and she said yes. So I said we take it and she told me it would be about a half hour for them to get the items and bring it to the front No Problem. We get everything delivered to the cash register and it rings up a whooping 698.00 so I told the cashier that this was an incorrect price and I retrieved the advertisement from the patio table to show her. It clearly stated NEW LOWER PRICE 428.00 for a 5 piece set. She was very sweet and confused and asked her assistant manager what to do he just looked at me and was extremely rude when he said well I guess someone doesnt know how to do math meaning one of the other employees who priced this item. So I stated that he should honor that price and he blatantly told me he was not giving me 270 dollars worth of merchandise. I didnt ask for that just wanted the items listed at that price. So I said I did not want it at that price. By the time I left I was so upset I started to hyperventilate because of his demeanor towards me. I really felt I was being verbally assaulted. Never again No more Lowes for me.

On 1 APR 23 I tried to return a 250 foot roll of 12/3 direct bury wire and was denied. I purchased the wire a couple of months ago with cash and had no receipt. All I wanted was store credit so I could get the right wire because my electrician said I got the wrong kind and he couldn't use it. I was told at the return desk that I couldn't return without a receipt or card because it was a high theft/dollar item. I paid cash and am now being punished for it? I got the right wire but now am sitting on approximately $250-$260 of wire I have no use for. I find this unacceptable. I've spent 10's of thousands of dollars at Lowes of Big Flats, NY and you can bet that if I don't get a satisfactory answer in a timely fashion that I will drive the extra 10 miles to Home Depot from now on.