Lowe's
reviews and complaints

Improper/incomplete hook-up of an electric range. An electric range was delivered last Saturday. The driver failed to install an anti-tip bracket or level the range. He removed the existing anti-tip bracket. We have called the so-called Lowes "Customer Care" department four times and they have not responded nor resolved this issue. Terrible, terrible service. If and when the range tips over and injures someone and I sue Lowes perhaps then I will finally get some attention!

I don't give my Driver License out except to my employer or the Gov't, or my SSN, but according to the internet articles from whatever source they come from, somebody's home most likely, criminal networks... whatever... but I think it is a violation of my rights to privacy and now any one of these non-professional giggling Lowes employees who are rude and demand that they see my license to do a simple return and I only do 1 or 2 returns a year at most or none most years. But, now the cashier girls can look up my personal background information on the internet and I don't think that is right as they being told to do this for their job by Lowes, so Lowes has not in the past years, 2022 and before ever asked me for my drivers license which has my address also, and these employees can look you up, but It is stressful and I am honest person, but the article says that Lowes is doing this to research if you are involved in doing Return Fraud, which I have never attempted to do, knowingly, or falsified any documents to do such a thing. In fact, I have been a victim of credit card theft with the GMCard in the 1990's, Visa. Anyway, they can sell my information or try to steal my bank account savings or credit score or other identity theft and they do not have the right to do so, and I should refuse, but then I won't get my refund. So, it is a violation of my right to privacy and I wll stop shopping at Lowes because of this policy change.

Visa and Mastercard purchases are supposed to not require a driver's license or SSN to do a return and one can refuse to give it, but you might not get returned your rightful return. It is an invasion of privacy and Lowes or any retailer are not the authority and never will be. They are just retailers. I should not have to give out my identity to complete strangers. I have a right to privacy of my driver's license number and as soon as I did it, I heard police sirens all over the place so there is something going on with these prying computers and identity theft. Licensed resellers... that all, not the gov't or the authority in charge. Demanding my license is a violation of my right to privacy for a transaction.

Purchased LG washer 2-27-23 from Orange City FL Lowe's.

Delivered 3-2 23.

Error codes on very first wash.

Customer care called.

Replacement of washer offered and accepted.

Order Number [protected], Case #[protected]

It is 3-15-23 and I am still waiting after calling almost daily.

RXO Delivery is their 3rd party company. They do not answer their phone.

Lowe's customer care takes your complaint daily. They say you will hear from delivery people in 24-48 hours. I did receive one call from RXO at 7:30 a.m. on Saturday morning and missed the call. Really? That early with no call back and they do not answer their phone number that I was given.

It is now 3-15-23 and I am still waiting, still being lied to that it is coming "tomorrow".

Today, 3-15-23, I was told Corporate was getting involved and someone would call me in 4 hrs. I sat by the phone, no one called, and Customer Care had the nerve to say someone tried to call. NO, they didn't.

At this point, I am not sure if "tomorrow" is a pickup of broken washer or delivery of the replacement. Customer Care talks like it is one or the other.

I am beyond bitter over this incompetence.

Somebody, anybody, please straighten this mess out!

On March 3,2023 my wife and I visited the Lowe’s location at 5520 Nolensville Pike in Nashville and ultimately purchased a washer and dryer transaction #[protected]. I have been a loyal customer of Lowes for years but this experience would end up being the worst example of customer service that I have ever had due to the following:

1.) We worked with the sales associate and identified the set that we wanted.

2.) I indicated to him that I was going to go across the street and purchase gift cards from Kroger to purchase the units in order to get fuel points so we determined the cost with tax such that I could purchase the cards.

3.) One would think that a prudent salesperson would make sure that the appliances were available prior to me purchasing the gift cards, but that did not happen.

4.) Much to my disappointment when I returned to the store, the sales associate informed me that the washing machine was out of stock and he had no idea when it would be available. The closest available unit was in Tullahoma but I would have to pay for them to bring it to us.

5.) After discussion with my wife, we settled on an alternate that we really did not want but had no choice since our unit at home was not operational.

6.) It doesn’t end there. During the transaction for the units purchased the sales associate began adding up items to hook up the units. I informed him that I had everything I needed and instructed him to delete those items. He indicated that the delivery company would not hook up the units with accessories furnished by me. I replied that I would hook the units up. The delivery company just needed to deliver the units and set them in place.

7.) Apparently the above information did not get relayed to the delivery company as they informed me that this was scheduled as a “drop ship” and they intended to drop these units in my garage un-packed. After a very spirited discussion with the delivery team, they finally consented to put the units in place and unpack them.

8.) During the above conversation the delivery team Informed me of the following:

a. They have a take one for one program which would not involve a fee, which would have saved me $80.

b. Their free installation includes hoses, electrical hook ups and dryer vent hoses at no cost.

c. They indicated that Lowes was aware of these benefits.

In conclusion, we are very disappointed with the service we received.

Worst delivery experience ever. Extremely unhelpful delivery service, who absolutely screens their calls against you. We ordered a new fridge through Lowes on Friday night. We signed up for Sunday delivery from 12-4. I had not heard from them by 3:45 so I called their delivery company and was told we were on the schedule for Monday from 8 to 8 and they had absolutely no record of us being signed up for Sunday. We were on the phone with them for hours, kept getting passed around from person to person, and got absolutely nowhere. With no way to prove we had actually signed up for Sunday delivery, they basically said there was nothing they could or would do. When they came the next day with the fridge, there was a snafu with the water line that connected to the old fridge, which the Lowes delivery man basically said we were screwed because we were going to get a flood, and they ended up leaving the new fridge and not taking the old one because it was still connected to the water line. A plumber (not Lowes associated) came out, who said we didn't actually have any water issues, and actually helped us hook up the new fridge. We then called Lowes delivery back to schedule a time for them to come pick up the old fridge. I called from the phone whose number was associated with the delivery order - and they disconnected me. Eight. Times. I used a different phone, and got in immediately. They "scheduled" me for a pick up of the old fridge today. But today, after not hearing anything at all from them about the actual time frame, I tried calling the delivery team back on my phone - and they immediately disconnected me again. Called from the different phone line, and again got through immediately. They did not even have us scheduled for the fridge pickup - at all. So we are currently still trying to get ahold of someone who will actually schedule pick up for this old fridge.

Our experience happened in 2021, during covid. We ordered a Whirlpool dryer, scheduled delivery date and time and waited, we took a day off and waited all day, but they didn’t show up. We rescheduled after a long series of phone calls to customer service, it wasn’t an easy task because the wait times were just plain ridiculous. Finally, they arrived installed my Gas Dryer, technician told us the gas smell will disappear. We believed them, but it didn’t disappear, instead it worsened. My husband turned off the gas valve called again customer service, took me a week to get hold of them and finally after so much frustrations and complaints they finally corrected all the mishaps they created. Lowe’s third party delivery service XPO wasn’t even apologetic, didn't care and has no sense of even a tiny bit of remorse despite their technician placing my whole house in jeopardy. Suffice to say that, from a ranking of 0-10, their customer service is a 0 both for Lowes and XPO.

On Feb 6, 2023 we purchase blinds.

Project ID: [protected]

Each time I check the status: it indicates that "In Progress".

Went in to the store and they told me that the Blinds should have arrived and they would check. This was a week ago. No one from the store has call.

So I tried the ap an chatted until I was told by Walter that he would be right back with me. Two hours later NOTHING.

I've been trying to do the survey to enter to win the $500 gift card but the link/site is NOT WORKING! I've tried different days but still not working, you click "Next" and it go nowhere.

My receipt is from the Cape Girardeau, MO location, store #317, survey ID#[protected]

My name is Mary Prince, email: [protected]@gmail.com, phone: [protected]

Thank you for your help with this matter.

Purchased a Bosch Dishwasher online with installation. Made an online purchase because I didn't want to go into the store. Took Lowes about one month to install the dishwasher because they were behind with logistics. Applied online for the rebate while waiting for installation and it was found to be non compliance. Called the customer service number and was told to wait till after the installation and then it should go through. Reapplied after the installation and it was still denied. Not sure why Lowes offers an installation rebate if they won't even honor it. What other proof do they need that the dishwasher and installation were both purchased from Lowes?!

We went to Lows home center at 151 EAST I-65 SERVICE ROAD SOUTH AL 36606. ORDER NUMBER [protected]...paid for a refrigrator on MAR/05/23..they scheduled to deliver the refrigrator on MAR/08/2023...I called all day on mar 08th to know what time the delivery will take place...they kept asking to to wait till 8pm,,, today(Mar/09/2023) i talked to the manager of the store and he told me the delivery was never scheduled..and now he gave a new schedule for saturday March 11 2023...this is ridiculous...I called all day on MAR 08th 2023 waited almost 30 min trying to talk to someone...so i went to the store and they had in their records that the refrigrator will be delivered on MAR 08 2023... This is so sad...We just moved to a new home in spanish fort so we went to Lows in spanish fort gave an order for a refrigrator and it came in damaged so we returned it...got a temporary small refrigrator for 272$ to keep our food stuf that needed cooling..so we went to lows at mobile to order a regular refrigrator...they scheduled for delivery for Mar 08 2023...It never came ... ..we are extreemely dissappointed ...we now do not have a refrigrator ...We are now hoping to have it on Mar 11 2023...this is so sad..never expected this type to treatment...we cant cook at home, myself wife and 2 kids have to eat out at restraunt coz we dont have a refrigrator to store food after cooking ...this is so dissapointing..Never thought buying a refrigrator will turn out to be a nighmare..

Never again will I ever go there again. I was looking for the latest Roku streaming device and checked the closest Lowe's in my area before driving there. I checked their inventory online so that my trip wasn't wasted. I was roughly 10 miles one way to the Lowe's in Weaverville, NC from my house. Their inventory showed 3 pieces. It also gave me the isle and subsection to find the item. When I arrived I went to the assigned area and wasn't able to find it. I asked a associate nearby for some help and he said without walking over to the section or looking it up on his phone he said " We must be out of stock if you didn't see it". I told him your online inventory for this item in this stoshows three pieces. He just quipped back saying " Then they must of been stolen", again without doing any physical looking. Ok, thank you I said. I been living in this area for almost 16 years and anything I needed for the home came from Lowe's. I now religiously shop at Ace Hardware. There selection may not be grand and prices are sometimes a little higher but I am always greeted at the door and the people are always willing to help regardless of any one of the 4 stores in my area. Good bye Lowe's.

on 2/24 I purchased a washer and dryer from Lowes due to the quickness of delivery and installation. on 2/25 the items were delivered which was fantastic! They arrive early at 10am. I was so excited. During the installation they told me they would be unable to hook up the dryer for me because the vent hose that Whirlpool required for the dryer didn't fit. The installer told me that I would need to return the part and hire a handman to complete the installation at a later date. I went to Lowe's to return the vent hose and was immediately met with three women at the customer service desk that were argumentative and dismissive. The customer service rep making the return and the rest standing around her told me that they would make sure I knew how to install the hose by myself. I made the return, and asked where the vent hoses would be located in the store. I was sent to isle 33 and told that an associate would be along shortly to help. I waited in isle 33 for more than a half hour and finally resorted to calling the store to let them know that I was still back there waiting for assistance. Someone arrived shortly after that and was incredibly patient and helpful. They reassured me and I went to purchase my new vent hose. I got up to the front desk and began to check out when I explained that I did not feel confident in completing this task by myself. The now alone customer service rep asked why I would be completing it by myself to which I explained that I was told to hire a handyman and after spending 1700 on a washer and dryer I wouldn't be able to afford a handyman. She then stated that it was unacceptable for the third party installers and that I did not need to purchase the vent hose that they would start a claim and would bring the correct vent hose. I left the store without purchasing and got home the third party called and told me I needed to go back and purchase the vent hose and to call when I had done so. Back to the store. Item was purchase and XDT never confirmed an appointment for the installation to be completed. 3/5 I completed it on my own. I hurt my knee and shoulder in the process. When asking for a refund or something to make this right, I was denied.

Wife and me went to Lowes in Jefferson City, Mo. We wanted to pick up wood pellets for our pellet stove, and we were guided to them. Asking the personnel if someone could load them into our vehicle, they told us someone will be outside to assist. We made our purchase and exited the store. The parking lot was nearly vacant, and we parked out front, so there is no missing us. After a while a young couple ask if they could help, and did. We were greatfull to them, and offered them a tip, they refused and went on their way. Now, there were hardly any customers in that store, and plenty of employees playing around on their phones, or just slacking as we walked through the store initially. There were plenty of personnel there to help, but chose to be lazy. I can now see why the store was virtually void of customers, and one could field a team of football players in the parking lot for a scrimmage, for lack of customers. Great job, Lowes.

I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. that day is today and last night i got a call from the rudest 3rd party customer service agent i have ever had to deal with. He informed me that they are busy and it wouldn’t get delivered for another 7 days. After getting hung up i called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email. He did inform me it was a stocking issue. Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule. Time that was already arranged today and no discount was offered. The amount of money i spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get that. Lowes please stop using 3rd party trashy unorganized companies when it is your name getting trashed. I fully intend on telling my story in more details to everyone i know

My parents and I went to Lowes today 03/05/06 to buy a washer and when we mentioned that my dad gets a military discount was told it was able to be used on appliances Just because Home depot does something doesn't mean that Lowes has to follow You don't think that military people need a break on appliances and wiring and wood? We are really disappointed in this news that is why we don't shop at Home Depot because they treated my dad bad. Now he gets told at your store that he will not be able to get his discount. Shame on you for treating our veterans this way

I am contacting you through complaint because I cannot cancel this order online nor on app. I especially cannot speak to an associate at a store. They ALWAYS put you on hold and never get back with you, then hangup on you.

Today I received an email and text stating my order is ready for pickup.

Order# [protected] Jewel Klusman at Lowes, Gonzales, LA.

I do not have any pending items on order. All items have been picked up at another store. If I do have items, I was not informed that they will be available later.

Can you please get this message to the appropriate department to cancel the order mentioned above.

Thank you in advance for your assistance.

Jewel Klusman

[protected]

Eclipse flooring installers arrived to install 1 portion of the carpet we ordered. Upon their departure, I discovered a firearm was missing from a closet they we were working in. It was on a shelf out of sight and had to be looked for to be found. Eclipse flooring refuses to, they completely ghosted me after I made them aware of the situation. It took me two additional trips to the local Lowes to get Eclipse to return to install the remaining 3 rooms of carpet. If Eclipse installers are going to be wearing Lowes T Shirts installing carpet, I purchased at Lowes, Lowes may want to consider changing vendors.

Eclipse flooring still refuses to contact me after numerous times of telling me they are going to look into it and get back to me.

As long as Lowes maintains a partnership with Eclipse I will be shopping at Home Depot. By the way I drive by Home Depot to get to Lowes, but not anymore.

I purchase a LG washer/dryer set from the Lowes store in Gallatin, TN. I had to wait five days due to the dryer being gas. Upon arrival, the two men who delivered were clearly under the influence. They reeked of marijuana. They installed the washer but I had to have a plumber install the dryer.

I ran my first wash and there was a horrible grinding noise. The machine sounded like it was going to explode. I immediately contacted the salesperson and he told me to check the back because it sounded like they left a shipping bolt in the machine. He transferred me to customer care who explained that I was transferred to the wrong department. She transferred me to the warehouse where ultimately I spoke with one of the managers named Anthony who was less than helpful. Actually a complete jerk. They told me the soonest someone could come out to take the bolt out was four days from the delivery. I asked him why Lowes doesn't drug test, he explained that they subcontract the delivery. I was furious! I was alone in my home with two men under the influence.

I called corporate and am currently sitting on hold for 10 minutes. Lowes has gone downhill! Don't blame it on the shortage of staff either. It doesn't take much to have good customer service. Companies like Lowes have gotten too big. The guys at the top just don't care as long as they are making their millions. Shame on you!