Lowe's
reviews and complaints

Upon arrival I was met by a frowning face and someone who obviously did not belong in customer service. I was picking up a huge cabinet piece and she (Christa) was not happy about having to move the huge object. She was rude from the start. Part of my order was in the "locker." I explained that I had never used the locker to pick anything up and she refused to help or explain the process at all. Then I was told that she needed my drivers license to pick up the $300 order - which they had NEVER needed before - not even on the near $3K washer and dryer. I have spent thousands on the remodel since August 2022 at Lowe's; however, not sure that they want my business. Today I will open an account at Home Depot in Johnson City.

Saw Lowes Ad for 170 power stanley tool set for $1.95..Offer ready to expire.

Ordered same. Visa charge showed up at $1.95---BUT----also showed up

at $99.95. Where did that come from? Nowhere was there any other price except $1.95.

I want the $99.95 eliminated from my visa account. If the set cannot be delivered for $1.95, then cancel and also credit that amount also plus the $99.95.

This occurred on April 30th.

I would appreciate a resolution to this aiimediately!

Thank you.

I purchased a 30 inch riding mower at the Glenville NY Lowes on 4/7/23, it wasn't delivered until 4/29/23 because it wasn't assembled on time as they told me, very poor service. Then it was delivered without the mulch kit. I called the store immediately. talked to Breanda, said she would look into it, said probably was put aside while the mower was assembled. Said she would look into and call me back, didn't happen. I called again 3 hours later, she was on lunch. Left message for her, I would like a status update for her to call me back., still nothing, Seriously, what is going on at that store? John Richard Schultz, 8 Leonard St., Rotterdam Junction, NY [protected] [protected]@gmail.com

I’m so exhausted & depressed from months and months of fighting with Lowes over screw up after screw up. I don’t know how they get away with doing this to their customers.

Lowes refuses to honor our warranty for 6 month old porcelain counters that have scratches All Over Them. I paid $4,000 for this garbage. Because we had a claim with customer care Lowes has now washed their hands of us. We were told by the “legal team” that we have lost all rights to any warranty.

How is that right or fair? I literally hate Lowes with every fiber of my being.

I bought a GE d/w with a 5 yr extended warranty (BAD IDEA) on Mar14, 2020 and it worked fine until it didn't about 3 years later. I have been trying to get this d/w fixed or replaced with either a new one or a loaner since March 2023. I have spoken to Lowe's Customer Service (BAD IDEA) who refer me to Lowe's Service Advantage (BAD IDEA). They finally sent someone on 4/3 and I was told that I need a new tub, 2 new harnesses, and a new sensor that supposedly was ordered on 4/3.
On 4/14 I was told that they have to send someone 4 times without results before they can consider replacing it.
So, by my calculations, if it takes a month between each repair visit before they replace it, I can expect satisfaction sometime around the 4th of July?

Regards,
Patricia Ferraro [protected]
[protected]@hotmail.com

I had the same bad experience with a refrigerator. I was not told about the 48 hour return policy on a refrigerator back in November of 2022. The refrigerator was delivered on Black Friday, and I had a house full of company because we were doing Thanksgiving dinner the next day. After they deliver the refrigerator, I discovered it was not what I wanted, and because I was sure that I would have 30 days, I went in to the store where we purchased it from the day after the 48th hours had expired. I was then told that because we were not told of the policy, they would make an exception and let us return it, but got a call later that day saying that the company that picks up for them would not do it because it was past the 48 hours. I spent literally weeks and months trying to contact someone who would fix the problem for me and let me take my refrigerator back. I even sent a copy of everything I had to corporate. I just kept getting emails that they were trying to fix it, but when it was all said and done, we have been stuck with a refrigerator we do not want. Like so many others, I will never buy an appliance from Lowe's again. We have been faithful customers and bought all of our appliances there for about 20 plus years. The only reason we were getting a new refrigerator to begin with was the one we had bought from Lowe's a couple of years before that cracked, and had to be replaced. We were perfectly happy with that refrigerator, but the insulation was compromised, so we had no choice but to turn it back in. That one was discontinued, so we searched for several months and several Lowe's stores for a replacement. We found one, but it had an incorrect price on it. The price was supposed to be $2700.00 but was listed as $1600.00. One salesman told me that because the wrong price was on it, that was on Lowe's and that we could have it for that price. Then, when we went to pay for it and set up delivery, we were told that it was out of stock. I therefore had to make another selection and they pulled up the actual refrigerator that was supposed to have been listed for the $1600 so we purchased that one. I feel like the person who told me they were going to make an exception lied to my face. I have documentation of emails where I tried contacting the store, even sending a letter to the manager explaining everything, and to Lowe's Corporate office. When it was all said and done, we are still stuck with a refrigerator that we hate. One of my deal breakers was I wanted ice and water in the door, but we couldn't tell from the picture on the computer that this did not include that. We have an ice tray in the drawer of the refrigerator at the bottom. My thought on this is Lowe's messed up, not just once but twice, because that was the second refrigerator in that same spot that had the wrong price on it. It. I had been in that store a couple of weeks before and looked at a refrigerator that was there in that spot and it was an incorrect price. I did not purchase that one, but went back and another one was in its place with yet another wrong price on it. I believe no one wanted to get in trouble for not having the correct price on the product. I wasn't trying to get anyone in trouble either. I stated that very clearly in all of my emails. I just want what is right

We purchased a washer & dryer. It was delivered in a timely manner. That was wonderful. But the installation was very poor. We have purchased many washer & dryers over the years. When we asked the installer to shorten the vent duct hose. He said no. The duct hose fell off as he was pulling away. The machines were left approximately 8 inches from the wall because of the hose being so long it crinkled up. The distance away from the wall made it difficult to pass through the doorway. We are disappointed. Clothes could not be dried because the hose is not connected. I called the delivery service which includes the installer & have not heard from them.

Hello,

I recently had a tankless hot water heater installed and I feel this was a bait-and-switch situation from the start. I had a lowes representative come out and sell me the tankless water heater. I allowed him in my home so he could see my bathrooms and the size of my home. He assured me that a 24 tankless was enough to service my home and never explained the risk. I already had a tank water heater that was under warranty. I agreed to the tankless from what the Lowes representative told me. However, absolutely nothing went as planned. The tankless ended up not working for my home and I was then told that my home was too big for the 24 tankless and that I would need a larger unit which would cost more. I spoke to the person who sold me the unit and he said that was not true. I did not need a bigger unit due to my home being bigger than the plumber first thought. However, the plumber came into the home and saw all of the bathrooms and the size of the home before the 24 tankless was installed. There were more issues but I will stop here. Let's talk about the electrician issues.

We bought a sink on 3/23/23. Installed and found a hair line crack which leaks. Had to charge a second sink. We were e-mailed 3 days ago the new sink was in. They couldn't find it, so we still have a cracked sink and are currently out $1100.

Yesterday, 4/21/23, we had a $1500 stove delivered. It had a dent, we decided we could live with that but a smashed front glass on the oven wasn't something we could live with. So we currently have no stove.

Things happen with deliveries, we get that. The gripe is we have called the Torrington location where we ordered these items and can't get through to ANYONE! I did talk to a man named Rob (BOB?) yesterday (the only time I could get through on 20-25 tries). He assured me he would check in the back and get us a stove in the next day or two. Promised to call me in 10-15 minutes. NOTHING!

We had a refrigerator ordered, but we have canceled that order. We waited 35 years to redo our kitchen and wanted to do business locally, but this has been a nightmare!

Case [protected] order #[protected] I bought a storm door and mistakenly thought purchased installation because website indicated a box to buy and when checked it switched to delivery and added a charge. Wrong it simply charged me for delivery. To rectify this I called and spoke to someone who connected me to my local store associate jacosha. I bought the installation for 179.00 and was told someone would call monday or tuesday. No call, called back told to go to store because order needed something., I did jacosha again said he forgot something and corrected whatever, and someone would call within 24 hours. No call! I again called back to installion and got marla who would check. She is still checking because she told me yesterday still no answer and she will call back today. All I want is my damn door installed at a new house and I am on day five. Frankly marla is the only one who has ever returned a call. The rest of the people I have spoken to have not fulfilled their jobs. How hard is it to get a stormdoor ut in. It shouldnt take this long to figure it out. I want my door installed asap or you can come get the damn thing and refund the door price with delivery included and the 179.00 installation fee.

My wife purchase a Lowes gift card for me at a third party grocery store. When I went to use the $100. card the PIN number was inadvertantly rubbed off. I have visited the local Lowes store on two occasions and spoke to customer service and they referred me to the grocery store where it was originally purchased. The grocery store reached out to Lowes asking for a refund but Lowes denied it. I spoke to 3 individuals at the customer care number and 3 indviduals at the gift card department. I keep getting referred back and forth but with no resolution. I believe the monies from the original gift card purchase at Giant Eagle Grocery in December of 2022, should have been forwarded to Lowes. I say this because when I scan the gift card at the register, it asks for the PIN. If the card would have never been activated at purchase this would not happen.

We went in the Wake Forest Lowes today and there was a Fridgadare Double Oven for sale on Clearance. When we asked to purchase the oven, the associate stated they / it was not for sale. The store does that normally and when a different model comes in, they remove that one and then sell it. If you put something out for clearance and don't have stock, don't do it! That is false advertising! Why do you do this. Contact me at [protected]

Don.[protected]@phononic.com

I purchase this washer 04/04/23, and it was delivered the next day. The delivery men installed it and turned it on to see if the water was correctly hooked up. The men left and I heard a huge noised coming from the machine. The agitator had come off, and it was cracked. I called Lowes and they delivered another washer a couple of days later. I downloaded the full instruction book, and I have been trying for several days to use this machine. I have followed all instructions carefully. I have even checked the balance of the machine with a level. Bottom line... I hate it and I want to return it for a full refund. Here is a list of my complaints:

1. When I use "pricise fill" some of the clothes don't even get wet.
2.The loads get off balance both during the wash cycle and the spin cycle.
3. When I stop the machine and redistribute the clothing, the lid locks and the entire cycle starts again.
4. Small loads always get off balance.
5. Sheets twist and tangle and the load gets off balance.

I ordered a Frigidaire Refrigerator from Lowes. THREE times I had to return because all three were dented after delivery! Now I'm stuck with a refrigerator with 3 dents on one side and one on the other side. I ordered a refrigerator from Lowes on Transit Road and Maple in Williamsville, NY. The first refrigerator I ordered, someone from the store called me 2 days before it was supposed to be delivered on Saturday March 18th, 2023 to tell me the delivery had to be cancelled because the shipment never came in. So, I Had to reschedule for the following Saturday, March 25th, 2023. They told me it would be delivered in the afternoon between 12pm and 4pm. I got a call from the delivery guys informing me they wouldn't be there until 7pm because of the weather and they got behind on deliveries. They never arrived until almost 9:30 pm (past my bedtime). Mind you the weather was bad, so I let it go. I even tipped them. They told me to wait 8 hours before removing all the tape. The next morning after 2 hours of peeling all the tape and film off, cleaning it out and transferring all the food from the garage refrigerator was exhausting enough but to see two big dents on the side of the refrigerator after all that work was not just shocking but it was infuriating. When I came in the front door after taking some garbage out low and behold as clear as day, I could see 2 dents on the side of the refrigerator from the front door leading into the kitchen through a hallway. Immediately I called Lowes about it. They ordered another one and scheduled another delivery the following Saturday, April 9th, the day before Easter. Mind you I was preparing for Easter the next day, but I didn’t care, I just wanted this situation fixed. Also, I HAD TO PAY FOR ANOTHER REFRIGERATOR TO BE DELIVERED. They wouldn’t credit me for the one I had until they swapped it out. So now I paid for one dented refrigerator and one I haven’t received yet. Oh, they did credit me $100 for the second one I ordered. Whippy do! They called Saturday afternoon to say they were on their way, so I began transferring AGAIN all the refrigerated and frozen food back into the garage refrigerator because they had said on the first delivery it takes 8 hours to get cold. They arrived and they took the packaging off in the driveway to check it out before they brought it into the house. Well, here we go again, a big scratch/gouge and smaller dent on the side. The delivery person took a picture of it. She also told me Frigidaire does not pack their appliances like other companies. Not as cushioned. At this point I was so upset I wanted to scream. She told me to call Lowes right away. She also told me that Frigidaire can easily fix that. They use a big suction type tool and can pop them right out. I said why should I do that? This is supposed to be a brand-new refrigerator. I liked the look of this refrigerator; it was two toned. I didn’t need anything big. It was perfect for me. I called Lowes appliance department again to explain and after all the explanation all he said was that I must wait until Tuesday when the guy that helped me comes in. I told him I wanted to speak to the manager. He transferred me. I explained to the manager what’s been happening. He assured me it will be fixed. I will receive a good refrigerator next time and that it will be taken care of. They will follow up when the order comes in. In the meantime, I tried to call Frigidaire to complain about their product. Of course I couldn’t speak to anyone, not open on weekends. I called first thing Monday and was over an hour wait so I decided to call later since they were open until 8pm. I called and the auto mated voice said it would be a twenty-minute wait that ended up being a forty-minute wait. I got a girl who sounded like she worked from home. Not to be mean, but she didn’t have a clue, just some phony sorry for the inconvenience, oh so sorry for the inconvenience. Nothing they can do. I asked her what the delivery girl had told me about Frigidaire fixing the dents with a suction tool. She said she had never heard of that no. I said so all I’m going to get is so sorry for the inconvenience. She hung up on me. Well, days went by, paid for 2 refrigerators and I haven’t heard anything from Lowes. Of course, I called because at this point, I just don’t trust Lowes. The guy in the appliance center was being a little nasty, said there was no order in the system. I told him I spoke to a manager a few days ago. After going back and forth with him he said he would investigate it and call back. Shortly after, he called back and said it is in and we scheduled a delivery for this Saturday 4/15/2023. I said OK. He said I will receive a call sometime on Friday stating the window time they would arrive on Saturday. Saturday came, it’s now 11:30 am and no call from the night before and I’m wondering now if they’re going to even show. Called the store to find out. The automated voice asked if this is about a delivery, I replied yes. The automated voice obviously checked the system then said your order was delivered on April 9th. Are you kidding me? No order for today the 15th! I hung up and called back but pressed the option to speak to a store representative, got the service desk and asked to be transferred to appliance department (since they were the ones that helped me with the first two refrigerators). Lady came on and said please hold. After a half an hour waiting on hold, I hung up and called back. Asked for appliance again, was transferred, the women answered and put the phone down, could hear her talking to a customer. After a few minutes, I hung up and called again. Same scenario, transferred to appliance, they automatically put me on hold. I hung up, called again, and explained the service desk what was happening, the woman said you shouldn’t have been transferred to appliance should be the delivery department. (How was I supposed to know that I didn’t even know they had a “delivery department”) Phone rang about twenty times then dead air. Called back again and told the service desk after explaining what’s been happening that I wanted to speak to a manager. She said let me just switch computers one moment. A man came on the phone, not sure if he was a manager but I explained the situation and he checked the system. He said it is scheduled to be delivered today between 12pm and 4pm. I said great! I hope this one will be ok. The delivery people called to tell me they will be here in about a half hour. So, AGAIN, I transferred all the refrigerator food and frozen food back into the garage refrigerator because the original delivery people told me not to take the tape off for 8 hours. They arrived and removed the refrigerator from the box to examine it in the driveway. Well low and behold. Two or three dents on one side and another small one on the other side. The two on the one side were not as profound as the first refrigerator which was still in my house. I’m not sure if it was because we were outside, and it was bright out. I was so distraught I just said, well, they don’t show as much, maybe I’ll just take this since they gave me $100 off. I don’t know what I was thinking. I felt almost like I was being a pain. Like I shouldn’t be so picky. Like I’m just an annoyance to Lowes. They all seemed like they had an I don’t care attitude. (Not the delivery people, the people who worked in the store). As a customer service person, myself, I have always gone far and beyond when it comes to my customers. After all, we are all customers ourselves many times in our life. I know what it feels like when you get poor service. These people were arrogant if you ask me. Well, a few hours went by, and I started to take all the film off the refrigerator door on the outside, I was hearing a loud noise from inside the refrigerator freezer. I opened it and it got louder. Earlier, I had told one of the delivery girls jokingly, watch, now something mechanical will happen. She laughed and said don’t jinx yourself like that. By the way, those dents on the one side that didn’t seem to protrude too much when looking at them outside, well they are a lot more noticeable inside the house. Two bigger ones twoards the center top and one lower small one. Then of course a small one on the other side. I don’t know who to complain to anymore. Frigidaire doesn’t care, Lowes doesn’t seem to be interested. I just want this refrigerator without dents! I attached two pictures, but you can’t tell because it’s too dark. To be honest, the whole side looks rippled. These big, boxed stores and big companies like Frigidaire don’t care about someone like me. I have wasted so much precious time over the past month trying to fix this. Between cleaning out refrigerators, peeling off impossible film and tape and transferring foods back and forth, making calls, having to be home for the third time on a weekend waiting for a delivery on my only days off. I have a very large family and many friends and co-workers and believe me, I will spread the word about Lowes and Frigidaire. Buyer beware! I will never step foot into a Lowes store or buy a Frigidaire appliance EVER AGAIN!

On 4-6-23 I purchased a Frigidaire Refrigerator at Lowes in Barbourville, WV, store #0454. It was delivered on 4-7-23. I was given a delivery window of between 12:00-4:00; however, it was 6:00 before they arrived. This wasn't a real problem. The problem was the attitude of one of the delivery persons. He (I don't know his name) was very rude and complaining the whole time he was here. At one point he was on his phone and when his partner asked him if anything was wrong he responded, "That was our next customer, he wanted to know where we were and what we were doing. I told him I had been working all day and what the hell was he doing? He further stated, "I'm getting tired of the damn customers always complaining" This person help remove the old refrigerator and bring in the new one but did nothing else; his partner did. The door had to be taken off both of the refrigerators and the one person was doing that. He got the doors on and walked outside, meanwhile the first guy had his phone out; took some pictures of the fridge and attempted to get the app he needed for me to sign but was unable to. He then stated, "I guess I won't get a signature; I hate these damn phones". Then he walked outside. I thought he was going to get a paper form for me to sign but the next thing I heard was the truck starting up. They had not leveled the new fridge, put the handles on the doors, removed the protective film or positioned the fridge in place. I attempted to stop them by running outside, yelling, and waving my arms but they just drove past me and left. I don't see how they could have missed me. I had to get a neighbor to come over and help me correct everything they had not completed. I would have this go, EXCEPT, the new fridge was not working. It was running and I replaced everything back inside (I had packed all perishables in coolers with ice). This all occurred on Friday. Saturday and Sunday I was not home. On Monday morning 4-10-23 I got something out of the freezer and realized that nothing had frozen. Neither the freezer or fridge were working even though it was running it was not cooling or freezing. I went back to Lowes and explained the problem. Michelle McBride , head cashier, was the person I dealt with and she was VERY helpful and filed a CDT Exchange/Return Request form and requested a replacement be delivered on the 12th, but explained that this request had to go through channels and she couldn't guarantee that date.

The new fridge was delivered on the 14th, Friday. However, my full complaint is that because the 1st fridge was running but not freezing, I lost all my perishables. I went to Kroger's today (the 15th) and purchased replacements. It cost me $250 to replace what I lost. I have the receipts. This amount does not include the cost of a small turkey breast, 1 box of Omaha hamburgers, and 1 box of Omaha Steaks (fillet mignon). I would like to be reimbursed for my losses if possible. I would further like to make it clear that every Lowes employee I dealt with were very helpful, understanding and polite. I had no issues with them. It is my understanding that Lowes contracts their delivery's with a 3rd party. I would recommend they choose a different company to preform this service; because they will lose business because of the poor service and actions. Please note that the replacement delivery people were not only prompt but they also completed the entire installation and made sure everything was working before they left. I don't know if my request for compensation for my lost perishables will be honored, but it would be appreciated. I can submit a copy of my receipt from Kroger's if needed. Thank you for your consideration in this matter. My name is Wanda Wilson, 2411 Bear Creek, West Hamlin, WV [protected] [protected]@zoominternet.net