Lowe's reviews and complaints 1
View all 2203 complaintsLowe's - Excess mortar for floor project completed by Lowe's
We started a tile floor project in November 2021 through Lowes. I payed the total amount to the floor department on November 2nd with my Lowe's card. The employee ordered all the materials and had them sent to our home. The project was completed in December having excess mortar left over. Since we were planning on having the remainder of the house tiled, we just saved the mortar for them to use on that.
Our next tile project was ordered in the store again and payed in total with the Lowe's credit card on January 17th 2022. I told the employee about the excess mortar during the ordering process and told him I wanted to use that. He ordered 22 more bags for 4 bedrooms and 5 closets. The project was completed in March 2022. We still have the pallet of mortar from the second order in our driveway.
I have made numerous calls with very long call wait times, gone to the store many times and have had assurances of a scheduled flat bed sent to pick up the excess twice and. I have waited all day without results. The pallet of mortar is still on my driveway.
I am very frustrated.
Desired outcome: I want the pallet of excess mortar picked up by Lowe's and refunded back to my account
Latest Lowe's Reviews
Lowes should reinvest in customer satisfaction! Rewards Worst manager Online order # 100901078241337958 Install shadesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!