CB Appliances Lowe's Complaints #1262-1281

Lowe's review: Delivery service

Teresa23 of Seattle, US

May 25, 2021 5:46 pm UTC

Verified customer

My landlord purchased a new dryer at Loews (Renton, Washington Landing location.) May 18, 2021. The dryer was to be delivered on Saturday, May 22, 2021 between the hours of 8:00am - 12:00am, no show, then the delivery was rescheduled to Sunday, May 23, 2021 7:00am-12:00pm They delivered but to a different address; they took it to my landlord's address instead of the right address, written down incorrectly by Loews. My landlord lives 5 minutes away! instead of going the extra mile, calling dispatch and delivering it, they took it back to the store! She called the store and talked to a manager, no delivery on Sunday. No delivery on Monday, May 24, 2021. Now, we're here Tuesday, May 25, 2021 and there has yet been another promise to deliver today between the hours of 1:00pm-5:00pm. Since they do not honor their commitment, not sure if the dryer will be delivered today.

Desired outcome: $60.00 reimbursement for service used at laundromat.

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