Lowe's

BUYER BEWARE: Lowe's would LITERALLY rather kill me than fix their damages to my home.

In 2020 I was diagnosed with two types of cancer, because of the extreme financial hardship imposed by cancer treatment as well as the terrible nature of one of these cancers (and its horrible statistics) coupled with the added stress and hardship caused by the pandemic, we were chosen by my oncologist office to be the recipient of the christmas charity they do every year. We were asked to give a list of things we needed, including one "big ticket" item. For our "big ticket" item, we listed a new fridge - stating that our old fridge was not only too small but doesn't seal properly. Our 'Angels' went to Lowes's and purchased a fridge for us. We were told by the organization to expect a delivery on my birthday (12/20/2020), this was after 6 months of red devil chemo, a complete mastectomy, a complete hysterectomy, and reconstruction, I was in the middle of radiation at this point). A Lowe's truck arrived at my house with a box from Lowes, and this is where things went downhill. This was one of the WORST retail experiences I've ever had, these people proceeded to damage about 20 sq ft of flooring and break the leveling feet off of the new fridge, and THEN tried to tell me they werent responsible for moving anything so they weren't responsible for the damages (the "anything" in question was the old fridge that they ASKED me where it should be moved to - I asked them to move it a total of 10 ft into our dining area). They couldn't provide me with a number when I asked to speak to a supervisor, I couldn't even get them to keep their masks on IN my HOUSE, so I just called Lowe's. This was when I first heard of the company called RTL DIRECT, a contractor for Lowe's and so begins my real nightmare. This company has drug this out over a year, tried to get me kicked out of my house (its a rental), tried to close my case for "lack of interest" after telling me they could only deal with the owner (who was cooperating with them), they have required REPEATED inspections and repeated bids - all of which I complied with, they have repeatedly told Lowe's it was resolved (according to lowes). and despite me repeatedly furnishing Lowes with written proof of RTL's misconduct (which has included things like having employees pose as supervisors on the phone with me, trying to tell me their inspector approved my claim for 'the amount of my deposit only' as if that's how deposits work and then instructing him to block my number after I told them I had spoken with their inspector again that morning and he denied this and asking them to intervene, I am fast approaching my lease renewal time (again) with RTL Direct once again trying to get me out of this place so they can do repairs cheaper and Lowe's (again) giving me the absolute runaround.

After reaching out (again) to their "executive customer service"- the first time I did this was last summer - and once again IMPLORING them to intervene - I've begged them for several alternatives from them advocating for me to them just doing the repairs themselves, I've been handed off to a woman who told me she couldnt help me last spring, and told me I have no choice but to deal with RTL Direct because my issue is with them, not Lowe's. I maintain that I NEVER hired RTL Direct for anything... I made a purchase from LOWES. Its now been almost 2 weeks since Lowe's shuffled me off to this woman... I have called her several times, she has returned my call once (and didnt reach me). Meanwhile, my only contact for RTL Direct told me he would file harassment charges against me if I contact him again (this was during my second contact with him in a months span). I am so shocked and appalled.

(any lawyers out there want to help me?)

bought a refrigerator and asked that the right hand door be reversed, well i my past I delivered such items and we made that change at th shop before delivering. Upon delivery it was not done.

the third party delivery company did attempt the easy job.

however was not able to do, they claimed it was done and left. I looked and found it to incorrect. did their job, and now we have missing parts. lows system does not allow interaction with associates so now I need to go to the store to attempt to get the missing parts.I am done with lowes.

We contracted with Lowe's to purchase and install three sets of sliding patio doors and a double hung window. The products were of high quality and the installation went off without issues except for a small area that required repairs to the stucco. In addition, one of the window frames had sustained damage (duly noted on the sign-off sheet). We were assured both issues would be addressed.

It has been a month and no one has returned to finish the stucco and our several e-mails to our Lowe's coordinator/contact have gone unanswered.

driver backed iNTO my mail box tryiing to back up in my neighbors driveway an after hitting my mail box he didnt even stop to see what damages he had done

I applied three times within three months at Lowe's, and one is with the Garden Center. I was seeking a part-time position. Today, I found out this young girl(19 or 20 years old) who works as a cashier at Vowell's store, never applied with lowe's starts work on March 12. The hiring manager is Alflando who also interviewed way before this young girl.

I contacted Lowes extended warranty dept on Feb 5th since my 4 1/2 year refrigerator had stopped cooling. They set up a repair with a company on Feb 11th so I took the day off. As the day went on and no one showed, I called the company who was supposed to come and was told "we don't work on LG". I asked if anyone was going to tell me they weren't coming and they said they had called Lowes that morning and told them such (though Lowes didn't bother to tell me. After waiting over an hour to get someone at Lowes, I was told my repair would be "expedited" and someone would email me with my new appointment within 4 days. 3 days later, I received an email that my new repair date was March 1st. I called Lowes warranty dept to say that was unacceptable and asked to speak to a supervisor. I was told it could be a 2 hour wait and I said I would hold. After 15 minutes I was disconnected. Called back and waited another 45 minutes on hold to talk to someone. I was told within 5 days someone would call and get me a repair appointment or buy out the refrigerator. Obviously no one has called and here I sit almost a month without a refrigerator. What good is it to have an extended warranty if you can't get repair service for near a month?

10 days ago I ordered a washer and dryer after being told it would be delivered in five days. Nobody called me, nobody informed me by email or otherwise, that the washer and dryer had not come in. I called them three times for a total of almost 1 hour on hold and being shifted around to different people. I was then told that there was a problem during the ordering. They re-ordered it and it was promised to be delivered on Saturday. I went to the store Friday night to make sure that the delivery was gonna be on time only to be told that it would be another 20 days before I could get it delivered. What kind of [censored] clowns do they have working at this place? If I could give negative stars I definitely would. The management was totally unhelpful.

Lowe, s hires distinctive marble and granite to install. They mis - measured so cut the granite in the kitchen. We spent 2 days with a hired cleaner and us cleaning our home. Soft close drawer guides no longer close, sounds and feels like your pushing them across sandpaper, stove top does not sit properly. They turned the fan on the microwave on, great idea suck up some dust. Now when we use microwave it blows dust all over anything inside it. Some of our cupboards have to be sanded down and repainted/clear coated. There is a chunk out of the corner of the granite that was not sanded down or whatever they do to make it smooth. We have spent thousands of dollars at lowes over just the last year and I am very unhappy with how this is turning out because noone wants to take responsibility for any part of it! Comes down to the large businesses only worrying about the all mighty dollar! I will only shop small retail and ma and pop shops from here out. I quit shopping lowes several years ago and only last year decided to give them another shot, big mistake on my part I guess, lesson learned! I will also make sure all of my family, friends and acquaintances know how we have been treated at your store.

I purchased a dishwasher online Feb. 7,2022 with my Lowes advantage credit card. My Lowes account was in good standing with a zero balance and the purchase was within my credit limit. The installer contacted me and I scheduled an appointment for Feb 21. When my installation time passed with no contact I called the installer and was informed that my installation had been canceled because my Lowes card had been rejected. My purchase had been canceled without my knowledge and no one contacted me. I made multiple attempts to resolve this by phone with customer service and Lowes credit department. I spent over an hour being transferred, disconnected and I was not given an explanation. The card issuing bank denied my purchase 8 times. I went to my local Lowes store and still could not get an explanation and was told the only thing I could do was repurchase at the store. I was promised my installation would be expedited. When I contacted the installer the next day I was told they had tried to contact me the night before. First they did not contact my primary number that gave them and phone records do not show a missed call. I am still waiting to get this resolved. Lowes has delivered one of the worst customer experiences of my life. There have been multiple customer services failures in every step of this purchase. Horrible experience that has still not been resolved.

Refrigerator installation and removal

New refrigerator was installed but not leveled they told me they were not allowed to adjust the wheel height so it won’t fit under my cupboards. Upon removing the old appliance they damaged my wall and didn’t seem concerned at all I paid them $30 to do what I could’ve had somebody else do it for free and actually have gotten it done correctly

I bought a dishwasher with specific upgrades and in stainless steel. I recieved by delivery a dishwasher which had my name on it and had the numbers that matched my receipt. I did not have it installed immediately . My husband was going to install it. Right before I ordered it my husband went into the hospital and because of his health we did not have it installed immediately. When it was to be installed two months after purchase I realized it was not the correct product I ordered. It was BLACK stainless steel and a lesser machine. I tried to get relief from the store but have had no luck. I finally gave up and installed it and it will not work properly. It will not dry the dishes .

We stopped by the store in West Columbia, SC. I believe this is store #0499. We wanted to purchase two or three small items. The only cashier row that was open was the "self check-out" line.

I approached two women in red vests near the lane. They were busy chatting each other up and it took a while to get one's attention. The other walked into the office or restroom. I asked "which cashier's lane is open for non-self checkout"?

She told me that "there were not any open, and I would need to get in line behind the 7 folks waiting and use that self checkout. I explained that "all I need to do is pay taxes and die", set the products down, and walked out.

We drove directly to Lowe's store #2967 5570 Platt Springs Rd, Lexington, SC 29073. We selected our products and went to one of the several non self checkout lanes, paid for our purchase and left.

Easy peasey, but it took a short drive to a much better store.

We purchased in the Ludington store a new washer on 2/15/22. Delivery was set up for 2/18/22. The automated call said it would be delivered between 1 and 5. The delivery person called at 4:30 say he’d be there in 30 minutes. I called the store at 5:40 to see what happened and was told that the driver tried calling at 4:41 to say that the roads were too icy. In verifying, I was told that the driver had placed the 4:30 call from the store. I questioned the icy claim, as I knew the roads were fine. The store contacted the driver and called me back, now saying that the first call was made from the delivery prior to mine, and that I didn’t answer the second call. My land line did ring at 4:41, but no one was on the other end when I answered.

I am now supposed to be on the schedule for delivery tomorrow. The weather is supposed to be bad tomorrow. I sure hope I get my washer tomorrow and that there is a driver who isn’t too lazy to deliver, so uses ice as an excuse.

The person at the store said there was a picture to show the icy conditions. I asked for a copy to be emailed to me. I never got it.

NEVER EVER special order anything from Lowe’s through their cabinet vendors. I ordered kitchen cabinets from Shenandoah through the Lowe’s representative at the Ormond Beach Lowe’s. She was very good setting up the initial order, however, don’t expect her to return any phone calls emails, it won’t happen. I ordered a complete kitchen cabinet set, a bath vanity, and granite countertops for a one-bedroom unit that I maintain for an investor. The order was originally placed three months ago in the last week of November 2021. The kitchen cabinets were delivered within 6 weeks; however, the bathroom vanity was missing. A week later, I was told that the vanity was built, but that there was a delay with shipping. The following week I was told that the vanity wasn’t even built yet. I checked again two weeks after that and was told that it was still in production. What? I thought it was built already. ?..Fast forward to the first week of February. I’m told by the Lowes reps that the vanity was finally scheduled to be delivered on February 16th, 2022. I cancelled all my appointments for that day. Unfortunately, I never received their automated phone call or text as I had received previously notifying me of the impending delivery. Nothing. Since the original order, I have had to make 20+ trips to my local Lowe’s store to find out what was going on. I never left there with a definitive answer. I’ve made at least 50 phone calls to various managers, including two regional-state managers to no avail. No one really knows what’s going on. This is not a supply chain issue. This is an incompetence issue. It appears that when it comes to communication at Lowes, the left hand doesn’t know what the right hand is doing and no one there really seems to truly care about the customer. Sad. Here’s another “catch 22”. My granite countertops cannot be measured until all my cabinets have been delivered! I’m almost laughing through the tears. Here we go again! Lowe’s customer service gets a zero review from me. The day’s of February 2022 are approaching, and I still have no vanity. I just keep getting pawned off to yet another clueless employee. Here’s some advice for the upper management at Lowe’s. Teach your employees to return phone calls & emails & to show respect to the customer. Teach them how to properly manage a customer’s expectations when they make a major purchase, such as mine was at just over $12,000.

On 7/30/2021 I ordered 7 Milgard Trinsic windows and installation from Lowe's window salesman Cory Thompson in Peoria, AZ. I paid my total for windows & labor of $11,000 up front and then never heard another word from Lowe's until Nov 2021 when I was called to schedule the install for Jan 17, 2022. January 17th arrived and no one showed up or called. I called their IST dept and was told the installer had called in sick and they would have the Install Partners scheduler (Misty) call me. After numerous calls with IST Dorrie, Terence and Jonathan I was finally called back by Misty to say that they would install on Feb 14 a month later. I had hired a handyman to take down all my custom pleated shades and move furniture, which now had to be replaced for the month.

Feb 14 finally came and windows were installed but due to large GAPS around them they needed wood & vinyl trim to close up the windows. As it turns out the original salesman Cory Thompson has to ok this order and as of 5 days later this hasn't happened and he will not reply to the 3 emails I have sent him. I went to the store and got nowhere. The store manager was not in and I tried to call again today and they were not in. Install Partners does not return my calls. Cory does not reply, no one in the window dept at the store seems to be able to do anything to help me. All I get is the run around and stalling from everyone. I am living in a gold fish bowl as shades can not go back up until windows are finished. I need someone in corporate to light a fire under someone here and get this darn job done. I have been more than patient since July 2021! I also have a $1000 refund coming which I was told would have to be addressed by Cory Thompson. Several items that I was charged for under labor did not have to be removed and replaced. I hope Lowe's will not make the refund as difficult as they have made the installation of my windows. My impression of Lowe's is they want your money up front and then do nothing to help you.

I bought a Whirlpool Side by Side Refrigerator from Lowe's Spanish Fork Utah on 10/5/2021 (and a 5 year extended warrenty) and everything was fine. 3 weeks later the filtered water flow started to slow down and by a week later it was a dribble. I changed the filter as suggested by a Lowe's representative and the water flowed fine, for 3 weeks. In another week the flow was a dribble again. I changed the filter again and contacted Lowe's Spanish Fork about the problem. They sent a serviceman out who said it couldn't be fixed. A second serviceman (from another company) said the same thing. A 3rd serviceman was to come out, but Whirlpool wouldn't pay for the visit, so that was cancelled (no call from Whirlpool or Lowe's). I called Lowe's who called Whirlpool who said there was no problem with the side by side and wouldn't authorized an exchange. Now I have to go back to Lowe's again. DON'T BUY WHIRLPOOL!

I'll see if Lowe's stands behind it's warranty.

Lowes has extremely poor customer service. I can't believe they still do the business that they do.

I ordered a refrigerator and had it delivered on a Saturday afternoon. It was damaged so they took it back and said to call the store. I immediately went to the store while they were still loading it onto the truck. The employees said sure, no problem another one will be delivered in a few days (Tuesday).

On the day of delivery I called to make sure it was coming. They had no record of said order/delivery, only that it was already delivered. Asked to speak to someone else who said that they had a refrigerator in stock with my name on it? Could schedule delivery for next day put me on hold then came back and said it was that same day between 1-5 p.m.

Delivery driver calls and says they are on their way at 2:20 p.m. I wait outside so I can meet them. Around 3 p.m. I call the number repeatedly and there is no answer. I call the store and they say its out of their hands.

I call the store back at 345 p.m. as no one is still there. They tell me someone will call me back. The store associate says they are 15 minutes away and on their way around 4 p.m.

5 p.m. rolls around still no refrigerator. I call the store again they say they will call me back. No call received.

Delivery driver calls me and says that he was at my house and I was not there and he tried to call repeatedly and I did not answer. I tell him that is a lie as I was waiting outside and calling the store.

My call log shows no missed calls and I also have security cameras outside. The delivery driver yells at me I AM NOT DELIVERING YOUR REFRIGERATOR and hangs up on me.

I called Lowes and asked for a refund and they had the nerve to ask if I wanted to buy another refrigerator before even processing my refund.

Went into the store and they said that they constantly hear complaints like this but they do not want it to get around so it deters people from deliveries.

This is exactly what should be happening if they say this is a common problem. So I still have no refrigerator and no refund.

Bottom Line: Lowes will make every effort to feel like you did anything and everything wrong and all this is your fault. Never once offered an apology either.

We ordered carpet with installation in November 2021, its now February 2022, nearly four months later. I understand there are supply issues, but they charged my Credit Card back in November. This is the fourth time we've called and the fourth time the new delivery date has been issued. We decided we would shop around so asked for the floor measurements we paid to have done (for use in shopping around). We were told flat out that no they will not provide the product we paid for. We are about to request a complete refund of the $7,000 we have already paid. Kind of ridiculous since it is probably unlikely we will find another supplier that can do any better but to be refused part of the product we already paid for has annoyed me to no end. We do a lot of business with Lowes since I own several homes but this was the straw that broke the camels back. We had similar delivery and customer service issues with two microwaves we bought last summer and finally just ordered different ones and picked them up and paid a handy man to install. Sorry but I'm done buying anything from Lowes.