CB Appliances Lowe's Complaints #1142-1161

Lowe's review: Countertops Lowes, Watertown, NY, August 5 'purchase' date

olivegardenhater of Gainesville, US

Aug 10, 2021 10:06 am UTC

Verified customer

We are using Lowes credit card and their 6-month no interest plan for solid surface countertops. The installation will be delayed for two months, says the sales girl! It's a seasonal home and we're closing the home up in October for the winter and returning to our primary home 1200 miles away.

If this countertop is not installed before we leave, we are expected to continue paying for it each month until it is paid in full. Something about their scheduling adjustments versus their lack of adjustment to their repayment schedule is not fair. I want to consult with an attorney about this. Really need Lowes to start the payment requirement on the month the countertop is installed.. This is not done in any other business that I'm aware of where consumers are at the mercy of a subcontractor/installer! HELP?

Desired outcome: Pause the payment requirement until the product is installed

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