The complaint has been investigated and
resolved to the customer's satisfactionResolved Lowe's — bait and switch
resolved to the customer's satisfaction
Bought a discount freezer along with a refrigerator and a dishwasher. the salesman stated that he had to order the refrigerator and the dishwasher and wanted to know if we wanted delivery of the discount freezer. We stated that we did not want to pay for two delivery charges and ask him to deliver the freezer along with the refrigerator and the dishwasher.
well when they delivered the freezer it was a wrong model and in wrong color. We asked what happened to the freezer that we bought. they sold the freezer to another customer since it was still sitting of the display floor. We asked for a correct freezer and they sent another freezer again in wrong color and a different model. Complained to store manager and they finally sent another freezer that was returned to the store for what reason we do not know.
Now I am in the process of taking them to the small claims court for bait ans switch tactics.