Lowe's
reviews and complaints

in March 2022 I ordered appliances for my NEW home - I purposely choose a suite of products for my kitchen, and spent $4000, the purpose of choosing the appliances I did was to get a 10% rebate. Lowes randomly canceled one of my appliances and then I was unable to reorder it because it was not available. I spent hours and days trying to get this dealt with, with no success, the customer service rep can only do and say one thing - no matter how many times I requested to escalate the situation there was NOTHING they could do. I reached out to several district managers via LinkedIn to possibly help me and they didn't respond. I lost over $500 on the rebate I should have gotten and had to go to Home Depot to get the other appliance. I paid my entire $4000 balance off within 4 months and then I randomly get a letter stating my credit limit was reduced to $100 - are you kidding me? What am I going to do with $100 limit? I absolutely hate this company. They really need to fix their customer service. I will never ever shop there again, ever.

Twice between the 7-13 Aug. I visited store #2918. The 1st time there was one cashier with very long line & everyone else standing around BSing & laughing, doing nothing, particularly 2 female employees chatting & laughing over a scanner. The 2nd visit I couldn't find any help in a dept. I was in, so I proceed to the front to ask for assistance, & damned if it wasn't the same two females with the scanner doing nothing. When I politely ask for help with a price check, they acted like I pissed in their cereal.

Today I go in store #0609 & the only registers open were self checkout, the one register with a clerk was standing there looking dumb struck complaining her register crashed & proceeded to turn her light off. I go to the self checkout & ask for help entering my veteran status & she looks at me & says she had to help a customer 2 registers behind me, how the hell is that?

I'm a veteran, spend quite a bit of money in a 12 month period with Lowes, been doing business there for 30 plus years, but I'll go out of my way in the future to find a Home Depot!...Alton L Dalton

Good afternoon,

I’m writing to you in regards to a tractor purchase I have been trying to complete.

JD S130 22HP VTWIN 42-IN HYDRO EC

Order # [protected]

Invoice # 90144

Ordered : 23rd of July

We were told delivery date would be on 31st of July. I received a notification on the 31st telling me that the tractor wouldn’t be here until the 5th of August. On 5th of August I called and was told by the store (#2556) “they were sent the wrong one“. On August 6th we went down to the Lowe’s in Santa Fe New Mexico to speak with somebody. When I spoke to the manager he said he was new and that he would get somebody else to help me. Someone above him from the office went on the computer to look for the tractor. She explained to me that the tractor was there and that I should drive around the back of the store to load it up on my trailer. When I drove around the building I met with one of the associates at the back cage and he said that they found it and that they have to roll it up to the front of the store because there was too much merchandise in the way. So we drove up to the front to the customer service entrance. They proceeded to roll out a John Deere tractor that was not the one we ordered. They were trying to give me a John Deere S110 which is not the correct one. And on top of that it looked like it was used. So I went back inside and one of the associates help me out. He went on the computer To cancel the order and restart the process. He re-ordered the tractor.

JD S130 22HP VTWIN 42-IN HYDRO EC

Item #: 2593118

Invoice # : 15147

Order Date : 08/06/22 10:36 I was told that it would take an additional 7 to 10 days to get the tractor from your distribution center in North Carolina. The delivery date was set for August 16th. Once again my delivery date is here and I received an email saying now it won’t be here until 20 August. Never in my life have I had so many issues with a purchase. Please look into the delays with my order as soon as possible. If I don’t have a timely resolution to this matter, I will cancel the sale and you will lose a valuable (and once loyal) customer. I’m beyond disappointed with Lowes. You wouldn’t think a company would have this many problems trying to sell a product. I appreciate a speedy resolution.

Mark D’Antico

LG Model # LMXS30776S /02

Wednesday, August 3, 2022

5:18 PM

SERIAL # 604KRKS15421

We purchased this refrigerator from Lowe's Home Center on 07/21/2013. Right after it was installed we noticed it did not cool. We called Lowe's and they sent a repairman out who replaced the compressor.

We moved this refrigerator from Green Lane, Houston, Tx. 77066 to

St. Chappell Hill, Tx. 77426 at the beginning of 2022. Around 06/27/2022 we noticed it wasn't cooling so we called Steven and Jane Appliance Repair Ph:[protected]. He came out and diagnosed that the compressor was not working properly. He told us there was a shut off that was not connected correctly to the compressor and that when the compressor gets hot this shuts the compressor off so it can cool down. He told us that LG's warranty on Compressor's are for 10 years and that we should call them to get them to replace the compressor. But he said in the mean time let it stay unplugged for the night and then see if works the following day. So we called LG and they scheduled A&E Appliance Repair to come out on 07/05/2022 but we could not be here the day they first scheduled. The refrigerator started working after plugging it back in. So they rescheduled for 07/27/2022 almost a month later. Good thing it started working. We wanted them to come check out the compressor anyway so we let the order stand.

When the repairman got here he said that if this was the refrigerator that he thinks it is then he will have to change the PC board out along with the new compressor from LG and he said they do not cover PC boards. So he saw the part that was not connected to the compressor and agreed it was not installed correctly but kept having to text his boss about what was wrong. So he took off the cover on the back of the refrigerator (AS I WAS WATCHING) to the PC board, or motherboard as he sometimes referred to it, and said yes he thinks this is the one that will need a new motherboard to be able to replace the compressor. He kept checking his phone and then tried to call his boss but said he did not answer and said he would only text him. So he plugged an electronic device, that looked like it had a USB port on it, into the back of the PC Board and said yes this is the one that will need a new PC Board and he didn't think LG would cover that and a new one would be approximately $1100.00. About that time he let the device slip out of his hand and it touched the back metal cover and made a spark big enough for me to see. I said that just sparked big time and he said "WHAT? YOU saw it Spark?" I said yes! HE mumbled something, got up and went to his truck and came back and closed up the back of the fridge and said you should call LG because sometimes they will cover the PC Boards especially if you talk real nice to them but if you speak mean they won't do anything. He said call them now and I will wait but after he got through closing up the back he got out of there as quick as he could and said he would send a receipt for his repair. I even gave him a $10.00 tip and he thanked me. I called him later but he did not answer and so I texted him and asked if he was coming back out since he implied that he would after talking to his office and of course, no answer. After getting in touch with LG they kept implying that they don't cover Motherboards only the compressor. I told them that the people that they sent out shorted out my refrigerator. They kept saying they don't cover PC Boards only compressors. I kept telling them that their repairmen that they sent out shorted out my refrigerator. They just didn't get it!

On Monday August 1st I called A&E at [protected] and spoke to Jeff and explained what happened and he said he will talk to his supervisor and after a long hold he said he would schedule another appointment for Wednesday, 08/03/2022 between 8 and 5. I said is he going to bring a PC Board and compressor and he said yes and that they (A&E) would cover the PC Board and LG will cover the compressor. I said cool, thank you very much.

We waited all day for anyone to show up and at 4:45pm we called A&E back and explained all this to Jackie and she hung up on us. I called back and spoke to Alisha and explained what had happened. She said for me to hold on that she wanted to write up the technician that he had lied about him offering an estimate about how much it would cost to get it repaired of $1400.00 and then we denied his estimate with an X as a denied signature. We told her we were never shown an estimate and why would we sign with an X. After she returned she explained that we would need to contact LG again and make sure they will make another appointment and issue an APN# to them (A&E). Then she explained that we would need to call their Sedgwick dept to get them to warrant the PC Board.

So I called Sedgwick spoke to Ben at 7:20 on 08/03/22 and he said they only cover home repairs caused by the appliance malfunction. He gave me another number to call which was Sears Escalations & Recall Appointments Ph:[protected]. They answered as Sears home repairs. I explained the issues to Dominick and then he switched me to Reza in the scheduling department which I had to explain the whole thing all over again. She scheduled another appointment for August 24th, 2022. That’s 3 weeks from now and we have already been without a fridge for a week.

So I called LG back on 08/04/22 at 10:12am and spoke to Don and explained everything again to him and asked him since they were responsible for my fridge shorting out I should be able to rent one until they come out to repair mine. He said he will call A&E and try to get an earlier repair date and would definitely call me back today. He did call me back to let me know he was still trying to get in touch with them. I said Ok but never heard from him again!

So I called LG again on08/05/22 at 11:09am and had to sit through all the automated questions again just to be able to talk to someone with customer service whom I spoke to Conie and asked if I could just speak to a supervisor. She asked for all the details again and getting frustrated I told her I have spoken to a half dozen people and was tired of telling the same story over and over with no help and could she Please just connect me to a supervisor. She said she will see if one is available. After being put on hold again she got back to me and told me that they were all busy so she suggested that she would have one call me back or I could wait on hold and I agreed to the call back. I asked if she had my number and she said she did and then said she has my information in front of her (So she had all my details and I did NOT have to explain it all again, so why do they ask?!).

08/15/22 Today we received notice by mail that A&E has not received payment for services from 07/27/2022. We made a copy of the carbon copy of the check and so I tried calling the number on the front of the letter and that was to either make a payment (Press 1) or something else (Press 2) so I pressed 2 and it hung up. So I called the number on the back of the mail stating Send All Correspondence to or you can call [protected]. So I called and it said that number is not taking calls at this time.

So I called Lowe's Home Improvement and spoke to Mick from the LAR Dept. and explained my situation. He said I had the wrong dept and he will transfer me to Courtney in the Business Advantage dept. since that was the card I used to purchase it, and after a long wait I explained the situation to her upon which she stated I had the wrong dept as well and she was switching me to the Customer Care Dept. I told her what card I used at the time and asked her to make sure she was sending me to the correct dept. She said it was! Wellll, guess what, according to Shanyque in the Customer Care dept, and after explaining the situation I had called the wrong dept . Imagine that! So I said do NOT switch me again that I want to talk to a Supervisor she said OK and put me back on hold. After another long hold I was switched to LG. Wow so now after another long hold Aisa answered and I explained everything to her. She said that LG would cover the motherboard and the compressor but I would be responsible for the Labor. I again explained to her that the refrigerator was working fine until A&E showed up and shorted out the motherboard. And again I explained that I should not have to cover the motherboard since it was working fine and that LG should cover the compressor and the motherboard since they were responsible for damaging them. I asked since your repairman destroyed my refrigerator are you going to cover rental for another one until they can get it fixed? And Of course she said No. She said that someone from their Presidential Liaison would contact me within 24 hours and I explained that this was promised to me before and no one called. I explained I would give them the 24 hour time limit but if no one calls I will have no choice but to start Legal prosecution against them, A&E, and Lowe's. I spent over an 1 hour and 45 mins. on todays call.

08/16/2022 since I received a letter from A&E yesterday that they did not receive our Check, that we gave the so-called technician, I contacted our bank and put a Hold on that check! Still have not heard from LG or Lowe's

Spring off 2020 had new roof installed to replace original roof on house built in 1998. Contractor decided to save himself some money by reusing original flashing, paid for new flashing in contract. Winter of 2020 roof started to leak from ice around old flashing, contacted Lowe's who then contacted RM Property Solutions that installed the roof who came out on a day that was raining and sleeting and said the weather was to bad to make a proper repair so they just put caulking over all the nails in the flashing and said they would be back to finish. Did not come back. Winter of 2021 same leak returned, RM (Russ Miller) came out again and told me I would be put on the schedule for repair. Writing this August of 2023 and still waiting. I wish I had seen the other complaints on here before I had Lowe's put my roof on.

To: Lowes Upper Management

My Husband and I purchased a washing machine in store 07-29-2022

At the Newport TN location (store #2609).

Paid and scheduled the delivery for Sunday, 8-7-22, between 8AM and 12PM

AS IS STATED ON MY RECEIPT.

We were told we would get a call when the delivery was on its way.

Problem: After waiting over 3 hours, called Lowes to see when our washer would be delivered since no one called. From 11:15AM to 5:15PM; I was constantly on the phone with Lowes and a 3rd party dispatch. 6 hours of trying to get answers. I was disconnected, given misinformation and never spoke to anyone who could help me.

I rented a pontoon boat for 2PM to 6PM which cost $250 that I lost because obviously I was still waiting for my washer to show up. We were supposed to celebrate my nieces 30th birthday which never happened! The Washing Machine finally arrived at 5:45PM!

My husband and I have been Lowes customers for years. In the last 12 years we bought all of our appliances from the Newport TN location. Lowes always delivered, no problem.

This fiasco ruined our entire day! From waking up at 730AM on a Sunday ; which is my only day off. Waiting, then calling, then being put on hold for hours on end.

The very next morning (Monday), I drove into lowes to speak to a manager. I was told no managers were on duty til the afternoon, was told a manager would be there at 1PM. Was also told to wait til 1:30 to give her time to prepare for her day. I drove there again at 1:30pm. I was told “MaryLou” would be right with me. While I waited at the service desk area I heard complaint after complaint about appliance fiasco’s at this location. After 30 minutes MaryLou appeared. She was sarcastic and very unhelpful! In the end she blamed the 3rd party delivery company (“Retail Direct”) and told me there was NOTHING she could do to make things right. I said “WHAT?” Im the GM of a restaurant for the past decade, I take better care of customers that buy a $12 meal!

She told me “technically they have from 8AM to 8PM to show up”. That was NEVER mentioned when we bought the Washer Nor does it say that on our receipt!

She also grunted, “I hope you don’t think im giving you a $250 refund!” I didn’t ask for that BUT NOW I think Lowes should gift card me something real close to that!

I asked her to give me a phone number/Email address to someone who would make things right with a loyal customer. She proceeded to give me a number for Retail Direct; which I had already called many times. Furthermore, I didn’t purchase from Retail Direct, never heard of them. I purchased From LOWES!

What a horrible experience and horrible reputation is unfolding at this location!

I hope someone does the right thing. There’s a ton of other places to purchase all of our appliances, tools, paints, flowers, seasonal decorations, patio furniture, etc., etc., etc.!

One last thing. When you give customers a timeframe; stick to it. Their time is very valuable. 6 hours late is UNACCEPTABLE without even a phone call. The delivery guys were nice enough but customers will NOT appreciate when the delivery guys show up dressed in shirts and socks with pot leaves on them.

Make it right, don’t loose a valuable customer.

I have been having lots of problems with Lowes appliances. Dillion the assist mgr and Tom who works in appliance have been very rude and hateful to me because I sent a stove back that was not the one I purchased. I finally got the stove I wanted but it had to be in white. I also purchased a microwave and paid cash. Since, I had to take a white stove , I requested the microwave also be white. Tom said I had to come into the store and get a refund on the black and the take it and pay for the white. So, I went into the store and was told I did not have to come in. They changes it as if over the phone. Then, the wrong phone number was given to the installers and they could not bring it out and they texted me and I gave them the correct one. Then, they bring it out and it is not white, so they took it back and said they were going to go get a white one and bring out. That was about four hours or so ago. when I call the phone said mailbox full. Lowes appears to have me blocked from calling because they want me to take the product they want me take. They pond a riding lawnmower off on me that was different what I purchased and paid cash for . It had to be repaired and they picked it up about two months ago to be repaired and I have never heard from them about this lawn mower. No lawnmower is listed with my phone number. I am a 75 year old widow and there are about four folks a lowes that taking my money and giving me what they want to give me. They continue to send out the wrong appliances. I have all my receipts. I have never been to a store and seen such disrespectful and rude folks as Dillion the assist mgr and Tom. I do not believe I would get this bad treatment if I put stuff on a credit and was not a 75 year old widow. This appears to be effecting my blood presure and heart. I have been waiting and I have been have weak and black out spells from all this mistreatment. All I want is what I have paid for . my microwave and my lawnmower fixed and brought back to my home in new condition. I am having to pay for my yard to be mowed, because Lowes picked my lawnmower up to be repaired and not brought it back.. I also purchase a new micro waver to match my stove. and lowes has not brought it out.

Lowes has my phone number blocked and I have to drive to Lowes in order to talk to someone about my purchases.

This is wrong , I am 75 years of age and having to drive across town to Lowes when I want to find out about my purchases. THESE FOLKS NEED TO BE FIRED.

Ruby Worley

[protected]

105 Willow Oak Dr.

Hot Springs, Arkansas.

My husband and I came to the Indian harbor Beach Lowe's Saturday 8/12/22 to purchase a washer and dryer. We needed a washer that day and ask the salesperson what was in stock to take home. He had a washer on site, but stated the matching dryer was available at the warehouse and if we could wait till tomorrow, they both could be delivered Sunday. We received a call Saturday evening at 7:20pm that they would be delivered Sunday between 12:30pm and 4:30pm AT 5:30pm I called the store and asked where were, I was informed they would be delivered on Thursday the 18th, I am extremely anger, if we would have known this, we would have taken the washer that day and ordered the dryer, as we needed the washer ASAP, as we informed the salesperson. This is unacceptable business practice, and this is the first and only time I will ever be purchasing anything from Lowe's. I am sorry now I didn't travel the extra couple miles down the street. This has put a huge inconvenience on me and my family.

I purchased a charbroil professional grill and the ignition system didn’t work. I called to complain and the store manager from Roxboro Rd in Durham told me I must take the whole grill back for replacement. I live 30 minutes away and it’s a hassle to load this complete grill back up to return for a $15.00 module they could replace. I say it should be my convenience since their junk was assembled wrong and sat out in the weather until it shorted.. I may return it for a refund a purchase it from Home Depot.

Order#[protected] item#1130061 store #0444 l was on the internet looking for zero turns. The Raleigh NC store showed 2. I contacted them and they said that they had one, they had just sold one. I drove to the store and spent at least 10 minutes looking at the item to make sure it’s what I needed. I finally found an associate (don’t know his name but was very helpful), and purchased the item. I had an employee go to pick it up and he sent me the enclosed pic. I spoke to a very contemptuous manager of 14 years. Sorry didn’t get his name. I mentioned that that wasn’t the mower I selected. I asked if you could replace the seat, his response was NO, we don’t order parts. This all happened 8/13 and 8/14.

[protected]@MSN>COM

In early part of 2021, we purchased hardwood flooring and installation of the flooring for 3 bedrooms, man-cave and staircases from Lowes for our home. We picked the color that matched our hardwood floor in our livingroom and the type of wood (bamboo) we wanted. Lowes provided the quotes for not just for the purchase of the hardwood but also for the installation and all the materials that would be needed for installation and purchase of the hardwood.

I asked my wife to serve as my surrogate or proxy in this venture as I was staying in Crossville, TN at the time on job assignment. When the hardwood was delivered, it was not the same color we picked and she protested. When I returned home on weekend, we went to Lowes to advise the gentleman who took our order but he was not there. Another Sales Associate attended to us and advised that the change could occur since the job of installation had not started, we reconfirmed the color and promised to leave a note for that person that was our sales person and also to his supervisor.

My wife followed up after I had returned back to my job assignment and tolld them the color was all wrong and she was not accepting it. After several negotiations, the Lowes Pro agreed verbally for a courtesy discount of over $1,200.00 upon acceptance of the wood as it with regard to color only and upon completion of installation..

The first group of installers sent by Lowes came and one of my wife’s sneakers was missing. She immediately advised Lowes that she would not accept that crew, a one-man crew was sent who only worked in one bedroom and the half and he never returned to complete the task. This unprofessional behavior infuriated my wife and she called Lowes Pros which then came to see the world and promised to send a crew that would get the job down and promised additional $500 discount. The new team did not show up until about 3 weeks. This team completed the work and advised us to wait at least 24 hours before we could go up.

The staircase was done poorly without regard to the standards for staircases in Wilson County; it has strips at the edges that could trip a walker off , no stair-noses and that crew took some of the materials that we had purchased from Lowes for installation, claiming they would return them for us to Lowes. They never did. My wife protested again to Lowes Pro and Mike came and told my wife that the whole of the staircase would have to be torn down and rebuilt and offered another $1,000.00 but my wife told him that we had not received any of the discount. Mike replied that he kept a detailed record on their computer and once the job is completed the discount would be applied.

When I finally returned home in October 2021, (I got emails from Lowes Pro) about our problems and they advised my wife that they have ordered the stari nose and at one time, we were told it was sent to the wrong address. Some weeks later, we got a delivery of additional hardwood plates but no stair nose.

On March 25, 2022, 2022, I spoke with Ms. Teresse Elzie, the store manager of Lowes at Hermitage and showed her the pictures of the staircase. She promised she would get to the bottom of it and would get the job done correctly; meanwhile some of the hardwood plates installed have begun to separated. Ms. Elzie left a voicemail for us on Monday or Tuesday advising that she was told the stair nose had come and we should call to schedule installation. We did and a date was given and no one showed up for that date and day.

Sometimes in early April, my wife received a call from Lowes Scheduler and advised us someone would be coming to finish the world. Angel showed up without any material to do the work because they told him the supplies were already here though Ms. Elzie, the store manager had left a voicemail to advise us that Lowes indeed had the material. Angel could not do anything but to call Lowes and forced with them. My wife spoke with Mike again who agreed to come again on April 13. I went to Lowes on April 12 to speak with the store manager but unable, I left a written note for her and called her twice that day, she never returned my calls or note.

Mike showed up on April 13, changed his tune, disrespectful and insisting that Lowes never installed staircase. Then ,who brought the staircase materials, who brought the installer and why was that installation included in the contract? Mike was disrespectful and I assured him, I would get an attorney. He promised my wife, he would see what he could do though proper installation hardwood plates in all those places in our house that we identified when we paid. He did not call back that afternoon and the following day instead a woman called from Lowes to advise my wife Lowes was not going to rectify their mistakes and lack of supervision of its contractors.

A week later, I saw the store manager at the gardens checkout and she asked me if the work had been done to our satisfaction because they told her, they took care of business. I told her no but we are going another route.

At 2:05, a Lowe's delivery truck just sped through my street. Actually, gunning his engine to go faster. That sound is what made me look out my door. My address is 310 S. Mulberry St. Dexter MO 63841. We have many pets and young children along this street and would appreciate it if you would ensure this not happen again. Thank you.

"Your complaint appears to be too short and it will unlikely be resolved and/or attract any attention."

You're kidding me, right? Should I just keep typing? How about I copy and paste?

At 2:05, a Lowe's delivery truck just sped through my street. Actually, gunning his engine to go faster. That sound is what made me look out my door. My address is 310 S. Mulberry St. Dexter MO 63841. We have many pets and young children along this street and would appreciate it if you would ensure this not happen again. Thank you.

On [protected] i bought a Whirlpool Washer for $499 and bought the 5yr protection plan for $129.97. On [protected] my washer broke so i called to set up appointment to get it fixed and they've been here 4-6 times but can't fix it. Or they say someone is coming and no one shows up (that's happened 3 times). The protection plan says " fix it or replace it, repair quick, payback reward" that's why i paid the $129.97 and its been 4 months it hasn't been fixed or replaced or repaired quick.

Sales number: S0232DS3 2036605

trans#[protected]

5 protection plan reference # 0023278220105164558002

Never received my order of carpeting. 2 week delivery is now over 2 months. Contacted store. No one returns my call. Order paid in full. Terrible customer service. Will never shop there again! Go to Home Depot! Order number [protected]. Order date [protected]. Still didn’t receive carpet order. Delivered padding but no carpet.

This is my second time here for the same complaint. No one has responded. My part is on back order, I want a new washer. BBB has been notified, I will continue until I get an answer when I can get a new washer. Either stand by your product or get out of the business. So much for purchasing the warranty. Worthless! Soured water in my machine that will never come out!

Purchased [protected], order-[protected], 7847x916LC,

EPP Ref #- 0035855720168142422003

Model-MVW7232H

I purchased the protection plan, my washer computer board went out, they ordered the part, it's been since 7-6-22, I have talked to 18 different people, they have told me the part is on back order and cannot get it. They told me they would exchange it for a new one. I have been waiting for the order to be processed and still nothing. My washer has sour nasty water that has been in my machine. even if it can be fixed I will never get that nasty smell out.

I just want a new machine. I cannot afford to keep going to the laundry mat..I will never buy from them again.

BBB will get notified as well as everyone I know.

I contacted Lowe's for a quote for central air for my home. Carly Hughes called me on behalf of Lowe's to set up an appointment for a representative to come in and give me a quote. On Saturday, May 7, 2022, Steve Clark came to my home on behalf of Lowe's and gave me a quote of #13,150.00. On May 9, I paid the 50% of the required deposit to begin the process. I was told that the installation would be scheduled for June 8-15, 2022. On June 22, 2022 I tried contacting Steve Clark and didn't receive a response. I also contacted, Carly Hughes and didn't receive a response either. It wasn't until I talked to Nancy Nowakowski, here boss , that I recieved a response. Since this time, I have be receiving weekly vague e-mails regarding the status of my project. It has been 3 months and I haven't gotten a solid answer. I have tried Lowe's on several occasions and they haven't done anything. Supposedly they can't find my work order information anywhere even though I have submitted paperwork to them and showed them that they charged my credit card $6,575.00 to begin the project. According to their Installation contract, the project was to be completed up to 60 days from start of contract. It has now been 90 days and I haven't gotten anything concrete from anyone.

We purchased a zero turn mover from Lowe's 7/30/2022 and set the delivery date for 8/2/2022 between 8-12, they called and stated that they had a technical issue with delivery and rescheduled for 8/4/2022 12-4p. Thursday came and went, no call so I called the Holly Springs, NC store and asked why, after at 1/2 hour she was able to set delivery for 8/7/2022 8-12, in the meantime on 8/5/2022 we were called at 11:27 and asked if someone could be home after 2:30 and they could deliver the mower, I said yes I would be here. NO MOWER! I again called Holly Springs, NC store, the 800 number and American Express to express my dissatisfaction of the above events. A new date was set 8/8/2022 8-12. On 8/6/2022 I spoke with the warehouse delivery in Raleigh, NC [protected] and he stated that he would try and get it out the 7th but next best thing was 8/8/2022 8-12, and could not guarentee delivery because it was being sent on a flat bed truck. Stated that we could just come pick it up after being on hold for 10 minutes he stated that it was against policy. Somewhere our disconnected number was being used to look up the delivery info along with the number [protected], but when delivery people called they had the correct number.

We received our mower 8/8/2022 at 0930 via a box truck!

We had to change OUR schedules 4 times to make sure that someone was here to receive the mower, not to mention the multiple phone calls and waiting on hold, that is unacceptable!

Silas Walker

114 Graham Pond Rd

Angier, NC 27501

[protected]

[protected]@aol.com

I went to the store pick up, they said there is two in box I said no! There is only one. I called customer service they told to go store and I did model # sc1343 order # [protected] item # 905008 ann wilkins email [protected]@gmail.com [protected] home [protected] all I have is one item

I first had a problem ordering my kitchen cabinets with Lowes associate, now I am being charged total interest on full purchase, not what i was told to sign up for a Lowes card. When I purchased my kitchen cabinets, women who helped sent several of the wrong cabinets, and no lazy Susan. The carpenter who was installing called the store and spoke to her, she, on her own, said she had to make changes due to some cabinets being out of stock. Her halfwit changes did not fit my kitchen, the carpenter, Joe, and myself called other Lowes stores and found cabinets she replaced. This was her job, but we did it, wasted 7 days due to this because Joe had other jobs. I was never called back when I filed first complaint and was told I would receive some compensation for my troubles, never happened. Now when I checked out, associate at checkout told me to sign up for Lowes card at no interest for 1 year, and after that year I would only be charged for my balance. I made it a point to ask him more than once if I would be charged full amount of purchase, or just the balance, he actually got mad because I asked at least 3 times and he said, are you listening to what I am saying, Its just on your remaining balance. My mother who was right there said to him, why are you getting rude? he said because I answered him 3 times. I said, i am only asking because I had an interest free card on a purchase elsewhere, and it was for full amount of purchase is why I want to make sure. He said it's a promotion by Lowes to get customers to sign up for their card.