Lowe's

Purchased patio furniture seat cushions. Posted price showed item as clearance. Immediately after checkout noticed we were charged the full price and then returned to cashier for correction. Cashier sent us to Customer Service (at the other end of the store).

I took a picture of the clearance item tag and presented it to the Customer Service rep. Customer Service pointed out that the discount was for a different item.

I challenged that because the price tag clearly described the item and was posted on the shelf with the items. and I stated I thought the sales price should be honored.

The Customer Service Rep stated she didn't do it and that I should talk nicer to her.

I completed the return of the items and got a return receipt.

I asked for a manager and her name. The Customer Service Rep placed her hand over her name tag and told me "You go find a manager they would be wandering throughout the store somewhere."

I then proceeded back into the store and had another associate page for a manager.

The manager came to the front of the store and when we informed her of the situation, she then proceeded to tell us we should treat people better and that it is all about respect and then grabbed her name tag and declared her name is Zoe. and then dismissed out of hand.

I found out the Customer Service rep name is Zaya.

I found the whole situation to be very odd and disturbing and very offensive and humiliating.

I have been a long-standing customer of Lowes and at this particular Lowes (2dn Street, Edmond, OK) for over 12 years. I have never been treated like this ever before.

Where do you go for problem resolution if not customer service and or store management?

What does Customer Service Mean at Lowes? To refuse service and challenge customers on their behavior?

What is the purpose of Store management? To Dress down customers, reprimand customers, and challenge customers and instruct customers on behavior?

I have a 3-year-old riding mower with broken deck, went to Lowes to repair it since I had an extended warranty with a year left. Lowes picked it up we waited over a month and went to Lowes for an update. The mower was not fixed they said the repair would cost more than the mower was worth. All they would do was drop it back at our house still broken.

Bought a new applaince set from lowes in london kentucky on april of 2021. They informed me it had to he ordered and would take awhile to come in. I took possesion in august of 2021 and purchesed the assurant warranty from lowes. Now may 25 2023 the compressor goes completely out on my fridge. I called the warranty they said we will send out a tech. Guy shows up and notified me the compressor was bad and he doesnt service those. So i called lowes and informed them so they sent out another technician who gave the same diagnosis and he doesnt service them either. So i reached out to lowes again and they sent out a third technician who comfirmed compressor is bad and he doesnt service them. All of this required 3 days off work. So i called lowes back and informed them and they tried to send the first technician out again. I told them no i wanted a replacment so they escallated it to the research team to find me a technician. Not to my suprise they never found one either so. So they approved me to find my own technician which i coudlnt find one that did compressors. So i reached back out and they wanted to send the first technician back out and escallated my claim again its now june 22 almost a month with no refridgerator and they still wont offer to assist me in any way that helps they keep tryinf to send the first technician back out.

Shopping at Martell, Ca. online, found the perfect white screen door. Put it in my cart and paid immediately. $170.00

Going back checking my order noticed SC (South Carolina) HUH? Tried to address the situation immediately but was not able to. I cannot believe I made such a mistake.

Long story short, Lowes SC just deposited my payment. $170.00.

Is there any way they could ship the screen door selected? Or is it enroute? I'll pay the shipping if necessary. At the time of my order, it apparently went to SC web site because it was at the SC location.

Hopefully my HUGE mistake can be remedied. I'm so sorry.

Mary Van Duyne

22101 Allan Road

Volcano, CA 95689

My husband and I purchased an Arien lawnmower on March 30, 2023 from Lowe's along with the extended warranty.The lawnmower wasn't working properly, so we took it to Lowe's and had to exchange it on April 3, 2023 for another Arien lawnmower. My husband was mowing a lawn and the blade fell off. That was dangerous and disrupted his task of mowing the lawn. He used tools to place the blade back on. A few minutes later, as he was mowing the lawn the wheel came off. He had to once again stop. This has been an inconvenience. We took the lawnmower to Lowe's to get a refund on June 4, 2023. They told us we couldn't get one that we had to contact Arien for the warranty procedure. We had to then purchase another lawnmower that day (June 4, 2023) because the lawns had to be done. We don't want the Arien lawnmower anymore and it has truly been a struggle to have spent this much money on lawmowers. My husband and I are loyal Lowe's customers.

On 6/20/23 I purchased a Craftsman Lawn Tractor from the Pottstown, PA.

It was delivered today, and it will not start. The LED display shows LOW BATT and only clicks.

Called the Pottstown Store and when getting a person, I was passed to three folks and finally talked to the Manager there @ 2:30 today and told him of the situation I was in. He stated he was with a customer; took my info and said he would call me back.

This has been a real let down, I purchased the Craftsman 3400 ,54' cut tractor for my son and now he is unable to use it as intended. I live in VA and am unable to help, other than making the issue known. When I asked the store staff member working in inside garden, he told me that the battery is not warrantied. and that that's were "they" lose their money."

Hopefully MGR Mike will help me out.

I am a Veteran and I use Lowes for the go to place for L&G /Tools, Lumber

STORE #1886 INVOICE # 07064

ITEM# 4134465 CFTSMN T3200 24 HP KOHLER.

I spoke to a gentleman that was calling from Service pros. He was not really a person I wanted to speak to, but I did have a problem with him based on the fact that he states he stated he could give me $100 gift card to buy caulking to fix underneath my door jams that were cut too high that that’s all that needed to be done. I stated I did not want no hundred dollar gift card to repair the damages that were done to my door jams that need to be fixed and corrected.

During our recorded conversation, I did tell him that Matt who was sent here to do my flooring has charge me $250 cash to do my baseboards and that Matt was the one who needed to correct his damages that he did to my door jams. I also stated I spoke to my cousin when she came to visit about a couple questions I could not understand in my contact because I was looking at taking Matt to court (not lowes or service pros) for the $250 cash he had us pay him for putting in base board for that is not a job of Lowes. The gentleman I was speaking to stated he could no longer talk to me for I had a consultation with a lawyer, which she never even let me explain that she was here visiting me For she’s my relative and that she’s a child support lawyer, not a lawyer lawyer and that taking Matt to court was not part of Lowe’s contract are part of Lowes. If you listen to a recorded conversation, this gentleman was not out to help me get my issue was resolved. I attached just a few photos of door jams

So I purchased a set of Maytag Washer & dryer was selivered and set up, well the washer ran on regular cycle for 1 hour didnt release detergant nor fabric softner. Called for exchange delivery finally brought out a different set which was Whirlpool, the set up the washer but said they couldnt hook up dryer with old vent, left it in the middle of my hallway and never even plugged it in to see if it worked, Well after contacting Customer service I was told I had to hire a handy man to install a new vent, which I did I purchased a new vent and hired a handyman to install which was a $100 so after the installation was done dryer was put in place and plugged in, well the dryer didnt work at all! So going back and fourth with Customer Service, Store Manager and delivery a new order was placed for a plain GE set. Delivery was set for Friday June 16th after 4:00 pm which All of us agreed to due to me not being there in the morning, well I get a call from delivery that morning saying they will be at my home at 10:00 am which I explained that Customer Service and Delivery both confirmed it to be delivered after 4:00 pm so of course another lie from Lowes! then they said it was rescheduled to early Saturday morning to which was another lie, ended up recieving it on Sunday 18th after 12, which ruined Fathers Day plans, delivery came and tore out my newly installed vent, put tape over my camera at the door they came in at and the dryer has a big dent and scratches which I have pictures and also complained to delivery person, Customer Service and Statesville store manager, All they say is oh somebody will call me back, well nobody has called. I called spoke with several Personal and still nothing! On June 20th I get a call asking where the Whirlpool set was, explained that the delivery people took it when they exchanged for the GE WELL THEY DONT SEEM TO KNOW WHERE IT IS. I have called everyday asking for the District Manager's information but was told they cant give it to me. Lowes Customer Service, Delivery and Management are the worst people I have ever dealt with. My next step is getting in touch with CEO, IFMY PROBLEM ISNT RESOLVED IMMEDIATELY! Also delivery person calling my personal cell begging my to give him a glowing review twice, when he knows and seen and did the damage to my home and possibly the scratches and dents on my dryer.

We are an installation company for Lowes/ Handy. We arrived at a customers home on 3/8/23 at our scheduled time and the homeowners dog jumped up on the side of one of our work trucks repeatedly causing multiple scratches. Lowes stated this was a Handy issue however we are on a Lowes install. We received a claim #[protected] from Suzy Brunton and from a woman named Stephanie from the escalation department. I have reached out numerous times by email and have left Suzy Brunton numerous phone messages and have yet to get a response. We did what we had asked and provided pics, received a quote for the repair and now we are being ignored. Can someone assist?

Rob Shepard

Door Masters

[protected]

I ordered a Pit Boss 850 pellet grill today along with several accessories. When I placed the order at 5pm on June 20, the site said it would be assembled and ready for pick up in 3 hours and 37 minutes. Now my status says it will be assembled and ready June 24. This is absolutely absurd. I called the assembly director and the only answer she could give me was “our assemblers are there every day. That’s complete [censored]. Why, when I spend my money at your store am I mislead? I’d love to have an explanation for that. My order number is [protected] and I guess I’ll pick the damn thing up in a box and assemble it myself.

Was sent to lawnside from deptford to pick up fence posts on clearance. The employee from deptford called ahead. Apon arrival the price was not honored. Ok. The employee at customer service a petite black woman was nasty with me without explaining why it’s not honored. I asked for a manager, employee told me in advance he won’t help me. Manager Mike comes out being nasty and not explaining why the price is not honored. I explained the deptford lowes employee called ahead. Manager said I lied he won’t help. I said then call corporate. He said I won’t. I said what’s your employee s name he said I don’t know. Then Mike proceeded to get belligerent. We had a verbal altercation in front of children. If I were an employee of your corporation I would be fired for treating customers with no care like we were trash. I want Mike reprimanded this is customer service not customer degradation

In august of 2022 I purchased a frigidaire dishwasher at lowes. In april of 2023 the dishwasher broke. I called lowes and the sent me over to frigidaire. It was covered under the 12 month warranty. After 5 attempts for the appliance company to fix it, I called lowes back. They told me there was nothing they could do now im stuck with having to wait again for the appliance company to come out again..

I ordered a refrigerator and took the day off to have it delivered. My delivery was confirmed by email the night before with a slight change in the window. At 8:30 in the morning, they called to say that it would not be delivered today and they rescheduled delivery for 2 weeks from now. I canceled the order and ordered from Costco. Lesson learned. Costco ALWAYS delivers when they schedule to deliver.

someone sent me a styles verses a strattford. I received a knockoff of what was ordered online with the description of 450 pounds. The delivery guy moved it all by himself in my garage with one hand. So, i know its not what i ordered.

The product was a one day sale and i bought it at a sale price and want the product i ordered online. I have snapshot of description and price and pieces.

It not what arrived at my door..when one guy can lift it into my garage without a dolly.

So my daughter and son in law bought flooring at Lowe’s (Westminster colorado) had it installed it looked great and they loved it until floor started shifting lifting and moving! my daughter was very pregnant at time and has since had a baby with some I’ll effect! This is why I’m helping problem is Lowe’s came back out to see the problem it’s a he said she said problem contractor blames Lowe’s Lowe’s blames contractor in meantime my floor is dangerous! so what real problem is is contractors installed flooring without warning my kids that the subfloor is dangerously thin and needing replaced without replacing or not doing job (never mentioned to our kids it needed to be replaced immediately so now floor is ruined and they spent a few thousand dollars and are afraid to let their baby on floor! We have a video of Lowe’s installers saying how dangerous this floor is one is on floor on top and someone below floor and it is buckeling and bulging out! The comment was made by installer don’t have a part or someone will end up in crawl space! I have the video for proof and will send upon request please help my daughter is a first time mom wreck with fear about falling through floor jamie [protected]