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Long John Silver's Customer Service Phone, Email, Contacts

Long John Silver's
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www.ljsilvers.com
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1.3 1 Review 459 Complaints
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Long John Silver's complaints 459

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J
8:38 pm EDT
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Ordered 2 fish and shrimp platters totalling 20.11 thru drive thru on 4/11/19. Got home opened food and saw that hush puppies and fries were omitted. Husband tastes fish and it was chewy and dried out. I tastes shrimp and it was ok. Still went back with food because of omission and bad fish. The server at drive thru states fish was fresh and we were first...

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C
4:15 pm EDT
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On February 27, 2019, at 8:17 p.m. I placed an order at the drive-thru. I was told to drive up to the window. There was a mini-van in front of me, also waiting. After 12 minutes with no movement, I decided to leave. However, at that point another car pulled up behind me. Since the drive-thru is only one lane, I was effectively boxed in. After waiting...

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S
1:35 pm EDT
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Long John Silver's disabled veteran/tax, exempt coupon

I went to Long john Silver store number 31180 at 11:48 AM and placed a to-go order. I presented a $2off coupon for any platter and my valid tax exempt. After I paid and sat down waiting for my order, I noticed on my receipt I did not get the $2 off. When I asked the manager informed me that I could not get both the coupon and the tax exempt. I informed him under Oklahoma Law I most get the tax exempt. I said because I am a disabled veteran if I use my tax exempt, I can never use a coupon here? He stated I could not get both and walked away.
Additionally, the store was out of ice. The floors were very slippery. I did not get any cocktail sauce and had to wait 10 minutes for the thick-cut fish to cook. (The fish was good.)

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Me0307
, US
Apr 10, 2019 9:50 pm EDT

I have explained this to people over and over. You absolutely CAN use a tax exempt and a coupon/discount. Because the tax exempt is not a discount. They just dont seem to understand that part. No matter how big the letters are when things like this would go out in emails to restaurants... it doesnt seem to register to them that .. not paying taxes .. exempt from tax lol
( and thank you for those who served Our Country!) isnt considered a discount or coupon. Because the meal price was not reduced. ~ banging my head on wall

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S
7:38 pm EST
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My husband and I went to this LJS tonight and while putting in our order at the drive through my husband said he wanted 6 shrimp and 3 pieces of fish and hushpuppies, the lady at the drive through had a attitude from the begining and in a nasty way told us the number of hushpuppies we could get. When we got to the window she said our total was 7.28 and my...

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S
3:34 pm EST
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Long John Silver's Service complaint

I'm Shelly Burnett ([protected]@gmail.com Pulled into drive throu approximately 9:30 pm Sunday March 3rd after sitting at speaker for nearly fifteen minutes waiting for a response I pulled to window it took me another 5 minutes to get someones attention I was told I couldn't order any food because they were closing in 10 minutes after waiting for 20 minutes

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R
5:00 pm EST

Long John Silver's I got chicken coleslaw that your employees

There was one car ahead of me it took 20 minutes for them to take my order, I could hear through the speaker them cussing and talking about customer's. And when I finally got my food they forgot my coleslaw, and my crumbs, the chicken planks was full of fat. I used to love your food but been very disappointed lately. I couldn't eat it this time cuz it had some weird chemical taste.

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A
3:27 pm EST
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I was in line and waited over 10 min and only 1 person was in line in front of me. They were not busy at all. When I said I had been waiting a long time he said it was 10 min 12 sec to be exact get it right and that is not long. I asked for the CS phone number he said google it he did not have time to help me with that and he was very rude. I don't know if...

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W
6:38 pm EST

Long John Silver's nasty stuff found in crunchies of a piece of fish side

Nasty orange substance soft to touch. Almost jiggly. The other tiny piece looks like a deep fried booger... I have kept this. I have also put it on my face book profile. T says I need to put so many words to this, but the more I think about it and write about it the sicker I get.
The last time I ate there, I think it was deep fried plastic I found in the crunchies. I had forgotten about it until I found this unidentifiable substance in it today. Please if you need this it is in my fridge and I'll be glad to share it with you. Just let me know.

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D
7:19 pm EST

Long John Silver's carry out dinner

To Whom This Concerns:
I wish I did not have to write this letter. My husband and I frequently eat at Long John Silver's, usually every other week. We go the restaurant in Cheviot, Ohio on Harrison Avenue, 45211. We really do enjoy the food. We generally order variety platters. My husband comes into the restaurant to order and does not use the drive thru. Not on one, but on numerous occasions our order has been incorrect. He usually does not look to see if it's correct. He shouldn't have to. Once in awhile we could see an order not being exactly what was ordered, but every time? The last three times we have ordered it has been wrong! And that doesn't count all the other times we are missing part of our order. Once it was the cole slaw, the next time it was the chicken and this time it was the shrimp. This last time the restaurant wasn't even crowded and the order was repeated. Two people even were at the register listening (or supposedly) while my husband gave his order. We are tired of paying for a meal we don't receive. Very disappointed in the quality of service from this establishment. This is not acceptable. I'm just wondering what kind of people are employed by your company? Sincerely, Diana ( and Michael) Kramer, 3957 Davis Ave, Cincinnati, Ohio 45211

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N
5:56 pm EST

Long John Silver's the facility and employees

I went to the LJS in Lawton Oklahoma today. The roof was leaking from rain. The inside of the restaurant needs to be updated really bad, i.e. new paint, new floors, new counter, new parking lot, new cash register, new credit card machine, and a good cleaning.

While the food was good, there were only 2 employees there, one cooking and one taking orders and cleaning up. The drive thru was closed since there was no employee to operate it. There should be 4 employees to run this place. Customers were not happy having to wait a while to place their order and then having to wait 20 for food orders. Two cash registers and two employees to take orders would help. I don't know who the franchisee is but they are losing money fast and giving LJS a bad name because of the sorry shape this place is in. It's been in Lawton for years and I hope you get it fixed up ASAP.

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12:21 pm EST
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This accrued at my local family Long John Silvers location I have enjoyed for many years (meaning growing up as a child and currently bringing my kids now one currently 18yrs old). On January 5, 2019 it was around 2pm meaning it's still happy hr time and I usually get a good size order for leftovers. My cashier was Alisha and she was calling out how many...

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S
11:03 am EST

Long John Silver's management / food

I had order the 8 piece meal with 2 sides. When nephews and myself sat down to eat inside the restaurant my nephew was getting ready to eat a hush puppy when he notice it was a hair cooked inside the hush puppy and half the hair hanging out. Then I goes to feed my other nephew a piece of chicken and when I broke it in half it was also a piece of hair in the food. I talked to one of the manager and he just apologized but by them our appetite was messed up so I throw the rest of the food away and went and ask could I get a refund and the other manager told me they couldn't if I didnt have the food. So I had to go into the trash can at yall restaurant I just gave her the bag it was in. She then walked away getting smart and saying stuff. The other manager gave me my refund but I dont appreciate having to go into the trash can and that the fact I had hairs in my food and how it was handled.

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R
10:23 am EST
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There is a few workers on first shift 1030-4 that use meth one workers name is shawna wilson she comes to work so bad... There's two guys who drink all the time alcohol in the business while on the clock.. The manager jessica she knows and allows this to go on she allows the employee smoke inside the business and also has given a few employees permission to...

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K
3:42 pm EST
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I got food poisoning from a restaurant in Pittsburg Ks. I have been severely ill since the night of Dec 2 to Dec 4th (so far), I am in fear of loosing my job because of being off for 2 days ill.. I left a very detailed message on the phone number [protected]..Please listen to it and someone please reach out to me before I contact the health dept to turn...

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B
2:07 pm EST
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She was quite rude on the intercom at the menu where you order in the drive thru but I tried to look past that, her voice is very raspy so I thought she might be sick. When I got to the window she took my card, not a word. I got my food and asked her if I could have tartar sauce please, she said its in the bag. When I got back to work it was not. I called...

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C
5:51 pm EST

Long John Silver's management

I was having dinner with my family at the Ljs on 51st st in Tulsa Oklahoma on Sunday 12/02/18. We encountered a form of blatant racism, and prejudice at this location. We ordered the 8.99 all you can eat there was (6) six adults. We were informed that we could not share the meals as if to say that we were buying one meal for six people. The so called manager (who incidentally was on her phone texting as we ordered) proceeded to continue to be in a prejudice mood our entire visit, even to the point of watching our vehicles leaving the parking lot, the fish was cold as were the fries and the corn, when we asked for the manager was told that the woman working was the only one available. Needless to say you have lost at least 6 customers and many more of family and friends. I didn't know LJS tolerated this kind of racism.

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Update by Claude Taylor
Dec 02, 2018 5:53 pm EST

I will NEVER frequent this store again

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M
3:42 pm EST
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Date of incident is November 24, 2018. I had told my General Manager that my assistant manager, Danny Overbay, at the long john silver's in Yukon, Oklahoma at address 1109 S Garth Brooks Blvd, had brought a handgun to the store. Later that evening when I came into work at 5:00 PM Central time, he started mouthing off to me, trying to pin the blame on me. He...

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L
9:58 pm EST
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I visited a Long Johns location located in Houston at Old Spanish Trail and I'm standing here reading the sign of the business hours which says it close at 10 and it was 9:40 and it was lock ..This will be the second time I've inquired about this when I had no choice but to go to drive and was not giving a proper explanation.. I expected to run in and out...

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5:26 pm EST
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Long John Silver's I am complaining about outrageous customer service.

Date of incident November 4, 2018
Store: 31028
Address: 5300 N San Dario, Long John Silvers / Laredo, TX 78041

My daughter and I attended this location and were treated with so much disrespect by the cashier, Kaylah. She ignored the manager taking care of the situation and called my daughter "crazy" in front of the whole restaurant. This girl should be terminated!

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4:15 pm EDT
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Long John Silver's food customer service and nasty store

I ate at LJS Iin Monticello yesterday. Had to wait to order 10 minutes as there was no one taking orders. I was the only one in the store. Upon a girl coming from outside (I suppose a smoke break) she said " you been waited on". My reply NO. The fish was so over cooked it was all crust. Don't know where the fish was coleslaw sour tasting and fries Cold! Bathroom was filthy no toilet paper, nasty floor, nasty!

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About Long John Silver's

Screenshot Long John Silver's
Long John Silver's is a fast-food chain specializing in seafood, including fish and chips, shrimp, and hushpuppies. They offer a variety of platters, sandwiches, and family meals, with options for sides and desserts. Dine-in, takeout, and drive-thru services are available at their locations.
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4. Detailing the experience:
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Ensure you follow each step carefully to effectively file your complaint against Long John Silver's. Remember to provide as much relevant information as possible to support your complaint.

Overview of Long John Silver's complaint handling

Long John Silver's reviews first appeared on Complaints Board on Feb 2, 2007. The latest review Delightful Experience at Long John Silver's was posted on May 15, 2024. The latest complaint receipt reward was resolved on Aug 29, 2018. Long John Silver's has an average consumer rating of 1 stars from 460 reviews. Long John Silver's has resolved 35 complaints.
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  1. Long John Silver's contacts

  2. Long John Silver's phone numbers
    +1 (502) 327-1200
    +1 (502) 327-1200
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    +1 (502) 815-6100
    +1 (502) 815-6100
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  3. Long John Silver's emails
  4. Long John Silver's address
    9500 Williamsburg Plaza, Suite#300, Louisville, Oklahoma, 40222, United States
  5. Long John Silver's social media
Long John Silver's Category
Long John Silver's is ranked 44 among 60 companies in the Fast Food Chains category

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