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Long John Silver's Customer Service Phone, Email, Contacts

Long John Silver's
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www.ljsilvers.com
www.ljsilvers.com

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1.3 1 Review 459 Complaints
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Long John Silver's complaints 459

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V
6:35 pm EDT

Long John Silver's food

You know I went to your facility at 4355 South Fort Apache Road in Las Vegas Nevada I went to the drive-thru they don't allow or take orders for your Long John Silver's so I left I come back today I order an L2 the kids that are working in there are paying no attention to their job they shorted my order I ordered an L2 I paid for an L2 which comes with two fish and three chickens all my chicken is full of grease it's like a bucket full of grease they didn't give me two fishes you know I called to try to let somebody know they never answer the phone I called twice the phone rings and rings and Rings somebody picks up the phone and hangs up I am very upset I will not be returning to this facility if you can't provide adequate workers you shouldn't be open for business I paid for my order and I didn't get it and I'm very upset

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R
1:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Long John Silver's receipt reward

Went to the long john silvers on wallisville road tried to use my receipt with the experience on back asking about my visit. It says we can use at any location. But this day Aug.23, 2018 the lead was leaning on the register and told the cashier we could not use it there I had to go back to where I got the receipt. Her name was Lauren and she wasn't doing nothing but leaning on drive thru register. There was no business you would think they would be trying to help they custo.ers instead of turning us away. Lauren needs to be retrained or she needs to change her job. No smile no welcoming poor poor service I will not go back to this location ever again and they always are out of everything. They need to shut down like Carl Jrs.across the street
Worst service ever. Everytime!store dirty!

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Resolved

There was no resolution..I'm waiting

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F
7:43 pm EDT
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Long John Silver's take-home

I ordered meal with 2 fish, 6 shrimp, 2 sides. Added large sweet tea and clams. Total over $ 14.00. When I opened box I was disappointed the meal was all jumbled together. I've never had it like that. I noticed I received only 3 shrimp. I do not believe it was accidental . I believe it was because I was a senior citizen. I believe the shortage was supposed to go unnoticed. I am also disabled veteran. I have eaten long john silver all my life. Now I do not trust you.

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L
3:33 pm EDT

Long John Silver's senior discount

Stopped went inside came to 14 dollars something to her senior discount it says 10 % 22 cents on 14 dollar some I told her that's no discount she said that what it said she justs works here. Yeah take advantage of seniors huh 22cent maybe off on the pop not the food how many others getting screwed like I did. Fairfield Ohio sucks may not go back again

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S
8:14 pm EDT
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Long John Silver's store 31518 in lubbock, texas

2 weeks in a row I have gone to this store at 2:30ish only to be told they are "out of batter". I don't know how many other days this has happened but it is unacceptable.
The store also needs to be cleaned up (outside). There are weeds around the drive thru taller than me.
How can they run out of batter and stay open when everything they cook uses batter.

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C
11:44 am EDT
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Long John Silver's fish

I bought a 2 piece fish and 6 piece shrimp platter and the fish was burnt. Tried calling and got hung up on. Then today I took the fish in to them and got told it would be replaced but got charged full price for the meal again. First time I had a 6.99 coupon this time got charged 12.00 for it... got home with it and had no sauce for anything in it. Very dissatisfied...

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Update by Carolyn heubach
Aug 16, 2018 11:46 am EDT

Eldorado ks not illinois

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L
5:00 pm EDT
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Long John Silver's food

I went to eat at this restaurant long john silvers
The waitress was rude
I ordered my food
She brought it to my booth
The fries were old and cold
Taste terrible
Ask her get some fresh ones she brought back the same ones the hush puppies was old the fish and cold slaw was awful
Every thing was gross

If I'm going to pay 14.00 for a meal I would expect it to be good

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B
3:48 pm EDT

Long John Silver's rude employee

I went into long john silvers to order some food. I waited at the register good 3 mins while they were all on there phones and finally a employee took my order. I believe her name was Alize or so. But she was very rude. She told me to hurry up and was not very nice. When I was waiting for my food she was talk bad about a different employee. She was not very nice. Definitely never coming back and being told to hurry up ever again.

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L
6:08 pm EDT

Long John Silver's food/service

11.82 cents was the total for my order of 2 fish 6 shrimp platter, girl at the window called her manager to get change for the 12 dollars I gave her. Manager came and said " she didn't have any" received my change in pennies! Receive me food and to my dismay it was old and extremely greasy! Batter on both was the same batter used for the chicken as opposed to the beautiful beer batter advertised. The fish and the shrimp both, where it wasn't tough as Jerkey was mushy! WTH happened with this store? Either lower the price to match the quality or close the store! This was horrible!

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T
2:02 pm EDT
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Long John Silver's unclean

Behind counter: floors- filthy, greasy. Employees feet sliding on floor in order not to fall. Unsafe! Work stations-unorderly, a mess! A customer asked for ketchup but there was none up front, so an employee went to the back to get some. He came out with two handfuls, as he was walking towards the customer, he was dropping them. He didn't realize that he was leaving a trail, another employee was walking on them breaking the packages on the floor not on purpose. No sign of a manager. Please, this place is not up proper standards. Please send someone to clean it and check out the manager. Thank you.

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M
9:15 pm EDT

Long John Silver's bad food. they would not give me a refund.

Long John Silvers on University Parkway in Winston-Salem, NC. Date August 6, 2018, time 8:12pm. I went thru the drive-thru, placed my order and took part of it t a friend and then went home. Tried to eat the food and it was awful. The fish was so greasy it was nearly impossible to even eat a few bites of it. The potato wedges were so hard that you couldn't hardly bite thru it. The one hush puppy was so greasy and salty it was not edible. Everything was dripping in grease and extremely salty. I threw my food away. My friend that I took part of the food to called and said she appreciated the food but hers was so greasy and salty she had to throw it away. I returned to the restaurant after work and talked to the manager. He would not give me my money back and only told me I should have called at that time and talked to the manager that was there at that time. I don't hardly ever ask for any adjustment to my order nor for my money back so I'm not well versed in complaining to get any kind of compensation. This is a very sorry way to cook and sell food and their people skills are severely lacking. The place Needs to be closed down if this is the best they can do. Contact info Margie Marion [protected]. Leave message if no answer.

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K
K
kneelfist
, US
Apr 22, 2019 6:29 pm EDT

The reason they did not give you a refund is because you lied and claimed you threw the food away when you clearly ate the food. Why not take the food back. Because you obviously ate the food. They know all about liars and scammers like you who cannot afford their prices. Since you went back to the restaurant why not return the "uneaten" food. You know instead of lying to get your meal for free visit a soup kitchen or something.

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R
10:46 pm EDT

Long John Silver's the air condition being out

Me and my family went to eat at long john silver on8/3/2018 and it was they hot in the place that people were sweating and the people behind the counter was sweating there butt off and I figure that as much money as they make off their customer they could afford to fix there air condition and or shut the place down until the place fixed like it suppose to be. sincerely hope you'll take care of the problem

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N
6:04 pm EDT

Long John Silver's restaurant conditions

Floor is greasy. Needs to be degreased at night when store is closed. No excuse for the floors to be that greasy. Someone can be seriously hurt because of that. I had to eat my fish in 83 degrees air temperatures. I asked for management to make it cooler but all she did was turn the temp lower on her side of the counter where they are cooking. Thats not going to cool down the sitting area. Fix your Restuarant. I will not be back if changes are not made. Also if I slip on your floor on my next visit I will submit a lawsuit.

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C
6:08 pm EDT

Long John Silver's poor customer service

Upon reaching the counter a woman said in a hateful and racist tone "tell her it's going to be a 10 to 15 minute wait and I don't want anyone getting huffy and angry " all while she was looking at me in a strange way. I'm white and she is African American, this is why I feel it was a racist situation. Then while waiting for food she was cursing behind the counter with customers in the dining room eating.

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M
9:31 pm EDT
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Long John Silver's fish. service

1 car in drive thru 1 customer in front of me inside. Took 30 minutes to get my order. Told next visit my order would be replaced. Called days later about order when arrived sorry you'll have to speak to G M. Really? Why tell me to come back then when I arrive no one can make a decision. Poor management. Spoke to gm who said that employee was fired. Sorry.

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B
5:29 pm EDT

Long John Silver's horrible boss

Cuss to much sits down all day not a people person does drugs and gets in the way of everything does not know how to treat employees with respect the woman before was better at least she stayed out of the way ever since he started 6 employees quit because of the way he acts he needs to stay out of people's business and stay in his office like a hermit crab and leave people alone

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J
8:32 pm EDT

Long John Silver's my service

I just left the Long John Silver's restaurant at the corner of 71 st and Michigan Road in Indianapolis In. There were 3 people in the restaurant. Two employees and the manager named Tony. He was extremely inhospitable I believe, because we came to dine in and he was shutting down the dinning room which closed at 9 pm. His seemed quite mad at us.

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M
6:25 pm EDT

Long John Silver's small portions and missing entree

Went to store on Jefferson street in Joliet. Illinois
Spent $24.00 for fish taco, popcorn chicken, an order of fries, 3pc. Fish dinner and baked cod plate
The popcorn chicken was unbelievably small. One order of fries had 10 fries. There were 13 fries in fish dinner. AND there was no cod in the cod plate. Just some rice and green beans.
Someone from corporate needs to go there and portray themself as a customer.
This used to be a good meal for your money, now we will never go again.

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E
12:56 pm EDT
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Long John Silver's baja tacos special

Store on 5800 nw expressway okc the worst service I had in my life extremely slow, filthy floors, employees have no name tags, the tortillas were cold the fish was overcooked the cashier could not count change back and he didnt even give me a rrceipt time 30 min ago
When he was preparing the food in the kitchen he had no gloves on and by the way it was the same person that rang me on the register

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S
12:18 pm EDT

Long John Silver's fish tacos

Based on coupons with a picture of Fish Tacos I got in my local paper - I went to Long John Silver's. First of all they don't accept the coupons, which I guess it said in tiny print at bottom. I got the fish tacos anyway which look NOTHING like the picture. Absolutely nothing. It was basically a big piece of fried fish stuck in a tortilla. I am willing to bet that it is not even Alaskan wild caught whitefish which is what is advertised.

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About Long John Silver's

Screenshot Long John Silver's
Long John Silver's is a fast-food chain specializing in seafood, including fish and chips, shrimp, and hushpuppies. They offer a variety of platters, sandwiches, and family meals, with options for sides and desserts. Dine-in, takeout, and drive-thru services are available at their locations.
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- Summarize the main issue with Long John Silver's in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Long John Silver's. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure you follow each step carefully to effectively file your complaint against Long John Silver's. Remember to provide as much relevant information as possible to support your complaint.

Overview of Long John Silver's complaint handling

Long John Silver's reviews first appeared on Complaints Board on Feb 2, 2007. The latest review Delightful Experience at Long John Silver's was posted on May 15, 2024. The latest complaint receipt reward was resolved on Aug 29, 2018. Long John Silver's has an average consumer rating of 1 stars from 460 reviews. Long John Silver's has resolved 35 complaints.
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  1. Long John Silver's contacts

  2. Long John Silver's phone numbers
    +1 (502) 327-1200
    +1 (502) 327-1200
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    +1 (502) 815-6100
    +1 (502) 815-6100
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  3. Long John Silver's emails
  4. Long John Silver's address
    9500 Williamsburg Plaza, Suite#300, Louisville, Oklahoma, 40222, United States
  5. Long John Silver's social media
Long John Silver's Category
Long John Silver's is ranked 44 among 60 companies in the Fast Food Chains category

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