Long John Silver's

my child had to suffer from a asma attack, over an hour longer than he had to because they would not answer the phone (this goes with the above statment )because it didnt type out right

I TRYED CALLING THE LEBANON IN. LONG JOHN SILVERS STORE AND NO ONE WOULD ANSWER AND TALK TO ME OVER A HOUR I KEEPED CALLING THERE BECAUSE MY WIFE WORKS THERE AND IT SOUND LIKE SOMEONE WOULD ANSWER AND HANG UP. I HAD TO TAKE MY STEP CHILD TO THE HOSPITAL AND I COULDNT EVEN GET A HOLD OF HER, WITCH MADE MY STEP CHILD HAVE TO STUFF FROM A ASMA ATTACK EVEN LONGER THAN HE SHOULD HAVE HAD TO, (OVER A HOUR LONGER TO BE EXACT)..THIS REALLY GETS ME...

they have the same problem at the Rogersville, TN Long John Silvers store the manager named Crystal has a very ugly mouth towards customers and employees. But the manager named John just laughs when ever someone says anything about her and calls the complaints all lies, but i have heard her myself.

I took my godbrother up hear to long john's on April 6, 2008 to get his manger's book and while me and my sister waiting in the car along with my neice this other worker that's work up their came outside with a cup of pespi with ice ine it and threw it at my car for no reason I ask the worker why did he do that and he wouldn't tell me nothing so I went in their and told his boss than he ask the worker did he threw anything at my car so he lie and said he didn't so I got in his face and ask him again he than shove me and my head hit the wall so he still work their and I call their boss name mark downey and he couldn't do anything saying that it was a personnel matter so I am trying to fine a attorney to file a lawsuite asgainst this worker and this company.

I need the number to Quality Care, or which ever department deals with a customer complaint. I went the location that I indicated above and was treated with the utmost disrespect from the Manager of that day-time shift. Not only did the Manager not have on his name badge, but when I ask for his full name he just gave me his first name(Malcolm, so he said) very rudely and denied to give his last name. I understand the company had been under a new owner since the summer of 2007, but I would not think that would affect the quality of the establishment in a negative aspect. When I wanted to receive a refund on the food I purchase, the Manager very rudely ask me why I wanted a refund over and over as I was trying to explain to him why and that I just want my refund back. Then when I ask if I could receive my receipt back, he one again in rude and sarcastic manner said “You did not purchase anything so you don’t get a receipt. This isn’t Wal-Mart or Target where you get a return receipt.” I don’t think that anyone should be treated in that manner and it’s sad to see that type of unprofessional behavior displayed at an establishment that I have been going to for the past 5 years. I love Long John Silver’s and A&W All American Foods but I do not and will not tolerate to be disrespected.

The five of us went to the aforementioned place to have dinner at about 7.45pm on the 14th of March 2008. It was the manager that served us, yet ironically, he was very rude to us.

Firstly, he told us that our food would arrive promptly, in about 5 minutes. Yet, we had to wait for 15 minutes before we were served, and when it came, my friend’s meal of shrimp prawns that she ordered was uncooked.

Secondly, when we asked to see the person in charge, the manager claimed that he, being the manager, was the person to seek. However, he was very rude about it. As a result, we wanted to look for someone of a higher authority to complain about both the food and the manager to, as even though he was the manager, he did not portray the attitude that a manger should have.

Thirdly, he did not seem to have any sense of propriety and shouted at one of the elderly servers in front of all the patrons. All of us deemed the act unnecessary and such acts of mistreatment should not be tolerated. If indeed such a reprimanding was absolutely vital, he should have either kept it within close doors, or waited until the closing time before he proceeded. Furthermore, she was one of the servers, yet the manager told her to clear up the tables after that. The standard of hygiene in the restaurant is now questioned, if the servers are supposed to shuffle in between serving fresh food and clearing up.

Hence we are thoroughly displeased with the attitude that the manager has shown. Being a manager and therefore one who supposedly knows that the key to expanding the customer patronage is through providing good service, he should certainly have acted for the better. Certainly, Long John Silver’s may merely be a fast-food restaurant and customers are low-paying ones, however, that does not give it the liberty to provide shoddy services. Furthermore, the act of the manager scolding the elderly server does not seem to be in line with the employment industry’s hope that companies employ the older workers so that those who have no family to depend on can have a stable income to live on; hence, one wonders if many companies actually follow this ruling.

What was intended to be a happy gathering for friends turned out to be one of disappointment and anger at the service we received. Thus I would appreciate it if the management looks into the matter.

I ordered a popcorn shrimp basket and my friend ordered a fish basket. He got his in 5-10 min. I checked with casher after 15 min and asked if they lost my order. after 30 min we had to leave and i asked for my money back cause i still had not been served, at tis point the clerk said its coming up now, would you like it to go. said no, just my money back.

I emailed a&w/long John silvers 2 weeks ago and never got an answer from them. The corp. is as uncaring as the restaurant.

There was an ice storm here in Michigan and the power failed. The local Long John Silvers had power so my husband and I went to the restaurant so that we could get something to eat. It was 9:15pm and they didn't close until 10:00pm. They had the lobby all cleaned up and customers could only sit down after removing floor rugs off of the booth seats. This restaurant closed its doors at 9:45pm and were turning away customers and making us leave. The employees were laughing and cussing behind the counter which offended me and my husband. I called the restaurant the next day and was advised to call the 1-800 number that they gave to me. I called the number and they were supposed to get back with us but they never did. I then went to their web-site and wrote to the company. They never called me back or responded to my email. I then decided to go into the store and tell a manager about what had happened and was called a liar by this manager and was also told that they did not close down early. I told the manager that it is not good customer service to ignore a customer. I also told him that we would not be back. He told me to have a good day and laughed. Obviously, Long John Silvers does not believe in their customers nor do they want to serve them. I won't be back and will also tell everybody that I know not to go there.

We were in SUMMERVILLE GA on 10/25/14 got out of my vehicle there lay a dead mouse, I should have gotten back in right then
and drove away. Instead we went in, I ordered a fish sandwich bread was so hard you could not eat it, shrimp wasn't cooked well, fries cold. Now, I see why every time you go by the parking lot is empty. What would happen if you had an inspection and they found a dead mouse whether inside or outside.

We wish we had one of your shop here in Oceanside California in the area of mission and El Camino Real as we have on fish placeses like your's around here.
Your's
Robert Sutliff

On March 9th 2008 I had stopped by the Van Buren Arkansas. Long John Silvers and received raw chicken. I had Bought 6 Pieces of chicken and 6 shrimp. I ate 2 pieces before a waitress at the restaurant I worked at brought it to my attention that I was eating raw chicken...I just thought it was soggy. I took it back the cook and the manager told me I was the Second person to get some raw food that day due to the fact that the fryers where not cooking to temp. Keep this in mind because it comes into play later in my story. I go to work and I feel fine really I didn’t get off till around 8pm that night and even though it was gross and turning my stomach it was pretty much in my head I was sure of it. I went home played some videogames and went to sleep. Later that night around 4 a.m. I woke up with a terrible stomach pain and I had soiled my couch (which is where I fell asleep) I was a little embarrassed and sick as a dog with cramps and diarrhea. I didn’t eat anything but the chicken and shrimp and for me that wasn’t a lot so pretty soon I was just pooping what looked like water but I couldn’t get off the toilet. I know that this is a little graphic but it’s an accurate depiction of what was going on and that’s important. My Stomach was hurting I was on the toilet for 30 and 40 minutes at a time. I took some Imodium Ad and it help but not with the cramping and went to bed and called in for work. Around 11am on the 10th I called the store and told them what was happening and they informed me that someone would be getting back with me a woman named Janet who I guess was the district manager, I don’t really know I only really talked to her twice she was pleasant though and professional. But it was a few weeks before I even heard from her. I was told by a manager that they would get back with me that day. I told the manager that I wanted to get to a doctor but couldn’t afford to pay for it. Because let’s face it there raw chicken made me sick it’s only fair that they pay for a doctor visit. Well nothing happens I miss four days of work. My boss is cool about the thing so I don’t get the whole you need a doctor’s note thing from him I just don’t get paid for those days (which is fair). Sometime around the 16th or 17th I go to the Long John Silvers website and complain. I had the time I was at work and thinking about the whole thing while I was late on some bills since I missed about four days of work. So I email a complaint…The next day or the day after I can’t remember which a guy who was really apologetic and real nice “Mike” called me and informed me that Mr.Raheal of Raheal Foods, INC the company that owns the LJS down in Van Buren Arkansas was very sorry to hear of my situation and Janet would be contacting me….after a brief speak with Janet that afternoon. Debbie called me the next day and wanted my information to make a workman’s comp claim. Now for those of you following you’re probably asking if I work for Long Johns since she is filing a Workman’s comp claim. I asked the same thing she assured me that she “knew what she was doing and did it all the time.” The next day she called me with a phone number to AIG with a claim number. I called at which time I was informed there is no active policy that would take care of this claim. SO the next day I called Debbie again. She called some number and again told me to call the same number and try again…this went on for a week. Finally I got a hold of Josh at AIG who told me that not only did they not have a General Liability Policy with them but Debbie (the one who knew what she was doing.) had made several claims with them that had been denied since they have a workmans comp policy but no general liability. I just went back to my phone called Mike the nice guy from Florida that called me originally and he got things straight…after a little phone which was no fault of the claims adjuster I had just been busy this week. I got a hold of Alicia with Central Insurance who denied my claim since I never went to the doctor and could not prove that it was the raw chicken that made me sick. Now never mind the fact that I was waiting on someone to contact me from LongJohnSilvers to get me some insurance information in order to go to the doctor for about 2 weeks and they never thought of the liability created by not acting promptly. Nevermind the fact that I was served raw chicken and got sick .It’s what can you prove. Here is what I did I saved some of the chicken they served me and froze it in the freezer. A lawyer that contacted me has agreed to take on this case pro-bono. And he is talking about thousands of dollars in reparations. I was only wanting a visit to the doctor and some minor reparations for my time spent away from work. The lawyer that contacted me is a local guy who got my number from a client of mine who I was telling this story too. SO now due to the fact that no one wanted to accept responsibility to there mistakes. Like I don’t know running me around for 2 weeks instead of doing something about all this they went from maybe a couple hundred dollars so that I could catch up on some bills to having to pay legal representation to justify there actions in court. To be honest about the whole thing I don’t really believe in suing and doing all that stuff but look how easy it is and look how Long John Silvers themselves make it almost necessary. I have talked to at least 8 people from Long Johns Side of things just to be told to piss off politely. And one lawyer on my side of things that says hey it won’t cost you a nickel to sue these jerks. What do you think I should do?

Today I sent my son the Yukon ok to order the chicken and shrimp after finding out they were out of chkn after waiting an hr for the to go order they then shorted us the shrimp from fish and shrimp.in addition we didn’t get the hush puppies . We have tried to call to have order replaced they will not answer phone. Order number 1135220

Store # 32123 ticket # 1849 march 1, 2024

Didnt get my papa burger combo

Called the store message said they were bsy call back.

Tried the www.mljsvisit.com website doesnt work

Im ut $13.00 and no one cares

Mike [protected]

why give a receipt saying take the survey and get a free fish and fries when there is no place on the web to take the survey, not on their web page not anywhere on the net.

Store #31428

Ticket#3570

[protected]

Date 2024-02-13

Time 12:18 PM

Address 2440 Commercial Way, spring hill, Florida

Telephone [protected]

preston closed before 9 pm on 10/11/2023 louisvile, ky 10/11/23

I ordered the grilled shrimp 6 each with the rice and it was horrible. The shrimp were tiny and i did not get six. I got very little rice and it had no flavor. I ordered cole slaw and the cup was filled about 1/4 ways full.

I will never order this again.

My family got the fish and it was not bad.

I stay in Detroit Michigan and I want on 8 Mile past Ryan location the food was terrible I feel sick and I'm going to get in touch with a lawyer

My piece of fish was hot & delicious! BUT I found a fish bone in the filet. It really scared me because what if I’d swallowed it. I’ve been loving LJS forever & this was a first for me. I’m kind of scared to eat anymore fish. 😢

The store on 4th street Lubbock never answered the box for me in the drive thru. After 15 minutes drove away

The fish and chicken were way over cooked dark golden brown very disappointing my family couldn't even eat it bc of the over cookness of the food, never had this kinda problem before

Worst meal ever. The shrimp, fries, and hushpuppies were old, and under cooked! Don't know if I will ever eat there again.