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Light In The Box

Light In The Box review: This company is a scam

T
Author of the review
8:57 am EDT
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This company is a scam. The email address that is provided does not work. The don't answer complaints and they attempt to steal your money.

This is the confirmation email which was sent when I ordered the item
Thank you for your order. Your Order No.[protected] is being processed.
Order No. [protected] View the status
Ordered at Payment Method
[protected]:03:38 Afterpay
This the email I sent after my payment was processed.

Thank you for choosing Lightinthebox.com. We are sorry to inform you that your order #[protected] was cancelled automatically due to Payment timeout. The Rewards/coupons you used for this order will be automatically returned to your website account for your next purchase.In case you changed your mind, here's a shortcut to get those items back! Go to Order Details, and re-add all the items into your shopping cart for easy purchase! Thank you again for shopping with Lightinthebox.com!

This is the email undeliverable from yahoo. Mind you I used the email for
CS service provided
Sorry, we were unable to deliver your message to the following address.

550: 5.1.1 The email account that you tried to reach does not exist. Please try
5.1.1 double-checking the recipient's email address for typos or
5.1.1 unnecessary spaces. Learn more at
5.1.1 https://support.google.com/mail/?p=NoSuchUser g9-20020a17090a714900b00274274bf0ecsi6953170pjs.61 - gsmtp

Scam

Oct 13, 2023 2:23 am EDT
Light In The Box customer support contacts
Address

Beijing, CN

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Dear customer,

We are sorry for inconvenience.

The situation is usually caused by loged in using different emali or phone mumber.

We suggest checking your acoount for second time.

If you cannot remember original account used to place the order, you can contact our customer service via:

Browser: Personal center> My orders> choose specific order and click buttom Customer Service

APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details.

We will come back for help within 24 hours.

Thank you!

Thank you for your understanding!
Resolved

This complaint has been resolved automatically due to user's inactivity.

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    Oct 06, 2024
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