Light In The Box
complaints

I purchased a dress from this company in my size but when the dress arrived, it could not fit up my thighs. I immediately went on line to the company to inform them of this issue and wanted to return for a bigger size but was informed that the company does not accept returns on items as they say are MADE TO ORDER. I informed them I was not aware of that information but three website never said that you could not return the item. They keep telling me if my size was wrong that it was not their fault but it was because the size they have is not the correct size. I even had a sister of mine try on the dress and she is 2 sizes smaller than me and she couldn't fit it. The dress was extremely small and they would not give me a refund or resend another. This is not a good company because it is not forthright with their customers.

I’ve bought a dress that doesn’t fit and that want to return. What happen is that I paid it via Apple Pay and the order doesn’t show up in the app and, for this reason, I’m unable to start a return. I have contacted their customer service and nobody is useful enough to help me. They only give 7 days to return and I only have 5 more days left. Time goes buy fast, specially when you need things to move on.

If this is not resolved, I will dispute the payment and send the dress back to any possible address I find from Light in the Box.

I receive over 30 scam email’s a day all coming from light in the mix sharing my email address. I have tried everything even unsubscribe but it does not work

They all come from the states daily and I am constantly blocking them to no avail

Please stop this for me and I am sure everyone else

All emails seem to be about cool gadgets or Biden administration. Not relevant to me

I'm following all the steps (online and via the app) and I can't contact Customer Support to return items. The last step 'Submit Ticket' simply won't work! No ticket is being submitted.

I bought two pairs of trousers described on the website as being made of 100% Cotton, but in fact, they are 100% Polyester. Had I known this I wouldn't have purchased. Very disappointing to be misled like this.

The return process is extremely difficult . no return label is provided. the emails give customers the run around asking for photos of the items to be return - which were sent, only to be told that they will not pay to return (when the email distinctly said they would if the photos and barcodes of the items were provided). To the return the items it is not possible to use any of the regular carriers. Truly terrible service. never use this company. do not purchase from this company.

I bought 2 of these. They are nothing like the pictures on the site. They are plastic and paper. I did not receive any information on returning the items if unsatisfactory, and when I went onto the website, it stated that returns must be made within 7 days. I still cannot find out how to return these items and receive a refund. This is the most appalling company I have ever dealt with, and they should be prosecuted for false advertising, as the items bear no resemblance to the photos.

Stephanie Robertson Victoria, Australia

I purchased 3 dresses. I have tried to return 2 of them, both did not correspond to the product measurements. I wanted to exchange one and return the other. I have tried numerous times to click the "confirm" return / exchange button but nothing happens but strangely enough if I click on the "cancel" button it works immediately.

I ordered one dress for a wedding - I was happy with the quality. The company state that one can get the item altered instead of going through the lengthy process of returning, but there is no seam allowance and it is not the type of dress that could be worn other than to a wedding. I am very disappointed with their customer service and the fact that I can't return the items and that if I could it would cost me €21 to send to China when I thought I was buying from Light in the box .ie

This company is a scam the material is cheap and poor quality. The sizes are all inncorrect. I'd say never ever order from here. The seems of the dress are poorly cut and sewn! As you can see in my pictures the waist is far too tight and small. Either they're trying to save material and give their customers a hard time. Absolute scammers! The sequins fall off. And worst of all its so tight! I'm appalled! Disappointed by their rubbish quality! I will never ever order from here ever again! Because of their non return policy I can't get a refund! And worst of all I can't wear this dress to my graduation. They suggest exchange but who wants to exchange something when they charge to ship it out to you. Again leaving me more out of pocket. I'm sorry to say but this buisness only cares about money not customer satisfaction. This is why Shein is more popular.

If you want a nice dress get from Shein as they very nicely accept refunds and the return shipping is only £8.

Hi iv bought this item and its now stopped working can i return for a new one its 120.00 pound and ix like to swap for a new one iv only had it a month was working fine all of a sudden its gone off paypal id number is 07G65671FD839305U bought 17 th july 2023 iv sent photos it doesnt turn on or work ,i want a full refund it doesn't turn on no power its a black screen i cant get it fixed but would like my money back

I've received a delivery which I wish to return. The quality of the cardigan I purchased was really bad. Each time I've gone into my account, it doesn't show up any of my orders or item delivered. I ordered two items paid with PayPal.

My customer reference on outer parcel is: SWECN230823020561YQ

Because there is nothing showing in my orders , it now means I can't return the item.

Regards

Marina Aprilante

[protected]@gmail.com

$56.70 Fabric description inaccurate.: Polyester Elasticity: Micro/elastic.NO.Tag dress seam100% COTTON.No stretch. NEVER buy Cotton.$56.70 outrageous for cotton dress.blatent false description, holding review, will reflect, Cheap cotton.paid paypal will register complaint, re false fabric.. PayPal Trans ID.: 43X16025HL999701E. Angry Faye Harris

Name is jean clerisson, 5107 lancaster ave philadelphia 19131 been order from light in the box over 2 years, however in june I spent 144$ order, now almost september still not received, all I get from tracking company, we gonna help, for weeks same thing we gonna help help never arrive, lastly they said package drop 7 o'clock behind door of the store, store closed at 6 o'clock, I request full refund over 2 weeks no answer, company communications is lousy, must be fixed to continue to do business with americans, waiting for my refund

Delivery date on these 2 items was17 th July although I was notified at short notice I was not able to get to the urbanisation gates due to me being semi invalid using a mobility scooter.

More time should have been given and another visit should have been tried for access.

I have just had a Delivery of different shirts 3 in no and corrious delivered no problem .

I still would like these 2 shirts before asking for my money back via PayPal.

Many thanks Malcolm Elmore

Order number [protected]

The items were returned on 26 June 2023, at a cost of £25.40. A copy of the proof of postage was forwarded as requested.

I have checked the return progress which is still saying awaiting return. The return process is appalling. It says allows 3 to 4 weeks, it is now over 7 weeks.

I look forward to this matter being resolved as a matter of urgency.

I am a very angry, dissatisfied customer!

On the 26th May 2023 I returned the above items to the address you asked me to. I paid £106.46 for this order and it cost me £28 to return. I returned the items because I wasn't satisfied with the tops.

To date, I haven't received my refund.

Postal ref no. RN837782761GB

Regards, Mrs Carol Bent.

This is the address you asked me to return it to:

28 Building B, 2nd Floor G,

523275

China

As soon as my credit card payment went through my account was hacked by Shein US Service in the amount of $383.54 along with compromising another credit card then $300 of false charges withdrawn from my debit card. All this because of charging on your so called "Safe" site. Bullcrap. Not only that but the poor quality of the materials is laughable and your sizing is inaccurate. This was ordered on 7/11/23. order number [protected] I tried to send it back but have to return to China and the postage was quoted at $56.00. This company is a scam Just return what money is due to me and I'll throw the clothes away because I'm too embarrassed to give them away. Two credit cards had to be cancelled and my debit card reissued because of you

I ordered three dresses from light in the box and received them on June 6, 2023. Unfortunately, the dresses were not as depicted on the website. The fabric was not the same and looked extremely cheap and substandard, so I decided to return the items on June 12, 2023. It has now been two months and I have yet to receive a refund from this company.

There is also no way of getting in touch with them about the issue, which is a bit shady to me.

I will tell everyone I know not to order from this company as they do not provide the products as seen on their website and their customer service is horrible.