Menu
Light In The Box Customer Service Phone, Email, Contacts
Light In The Box
complaints

Light In The Box
complaints

1 5 870 2 Light In The Box
Light In The Box Customer Support Below Average
266 Resolved
604 Unresolved
31% of 870 complaints were resolved
Light In The Box resolves only 31% of negative reviews, showing poor commitment to customer concerns. Issues include long wait times, unhelpful answers, no follow-up, and unsupportive staff. This affects customer satisfaction, loyalty, and company reputation.
31% of 870 complaints were resolved
File a complaint
Verified
The authenticity of the customer service contact information for Light In The Box has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Light In The Box. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Overview of Light In The Box customer experience

Light In The Box, unfortunately, has received some consumer complaints regarding its products and services. Several customers have expressed dissatisfaction with the quality of certain items received. Complaints have ranged from receiving products that did not match the description or images on the website to items arriving damaged or of subpar quality. These experiences have led to disappointment and frustration among customers who expected better product standards.
In addition, there have been complaints about the company's customer service and after-sales support. Some customers have reported difficulties in resolving issues or obtaining refunds for defective or unsatisfactory products. Slow response times and inadequate assistance in addressing concerns have been cited as areas for improvement.
Furthermore, shipping and delivery issues have been a cause of concern for some customers. Instances of long shipping times, delays, and packages not arriving as expected have been reported. These logistical challenges have contributed to a negative shopping experience for certain individuals.
While it's important to consider these consumer complaints, it's worth noting that Light In The Box has a wide range of products available at competitive prices, which has attracted many customers seeking affordable options. The company's extensive catalog and international shipping capabilities provide convenience and choice to shoppers around the world.
When making a decision about purchasing from Light In The Box, it is advisable to weigh the potential risks associated with product quality, customer service, and shipping against the affordability and variety the company offers.

Light In The Box complaints 870

Sort by:

Newest Light In The Box complaints

ComplaintsBoard
A
1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am trying to return my items because we didn't like the way they fit. I received the items on 9/13 and it has only been 12 days since receipt. It is telling me that I can't return them or exchange them because the policy is they have to be returned in 14 days. It has only been 12 days. Please advise asap. Order details below: Order...

Read full review of Light In The Box
ComplaintsBoard
M
9:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Dress too small and can't return

I purchased a dress from this company in my size but when the dress arrived, it could not fit up my thighs. I immediately went on line to the company to inform them of this issue and wanted to return for a bigger size but was informed that the company does not accept returns on items as they say are MADE TO ORDER. I informed them I was not aware of that information but three website never said that you could not return the item. They keep telling me if my size was wrong that it was not their fault but it was because the size they have is not the correct size. I even had a sister of mine try on the dress and she is 2 sizes smaller than me and she couldn't fit it. The dress was extremely small and they would not give me a refund or resend another. This is not a good company because it is not forthright with their customers.

Desired outcome: I want my money back or the dress to be remade in my size.

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
D
10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Order not available to start a return

I’ve bought a dress that doesn’t fit and that want to return. What happen is that I paid it via Apple Pay and the order doesn’t show up in the app and, for this reason, I’m unable to start a return. I have contacted their customer service and nobody is useful enough to help me. They only give 7 days to return and I only have 5 more days left. Time goes buy fast, specially when you need things to move on.

If this is not resolved, I will dispute the payment and send the dress back to any possible address I find from Light in the Box.

Desired outcome: Return the dress that doesn’t fit me.

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
I
2:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Unauthorised use of contact detsild

I receive over 30 scam email’s a day all coming from light in the mix sharing my email address. I have tried everything even unsubscribe but it does not work

They all come from the states daily and I am constantly blocking them to no avail

Please stop this for me and I am sure everyone else

All emails seem to be about cool gadgets or Biden administration. Not relevant to me

Desired outcome: Take me off there mailing list

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
6:47 am EDT

Light In The Box The website nor the app lets me create a returns ticket to customer service!

I'm following all the steps (online and via the app) and I can't contact Customer Support to return items. The last step 'Submit Ticket' simply won't work! No ticket is being submitted.

I bought two pairs of trousers described on the website as being made of 100% Cotton, but in fact, they are 100% Polyester. Had I known this I wouldn't have purchased. Very disappointing to be misled like this.

Desired outcome: A full refund!!!

Read full review of Light In The Box
View 0 more photos
Hide full review
ComplaintsBoard
P
11:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box difficulty returning terrible items

The return process is extremely difficult . no return label is provided. the emails give customers the run around asking for photos of the items to be return - which were sent, only to be told that they will not pay to return (when the email distinctly said they would if the photos and barcodes of the items were provided). To the return the items it is not possible to use any of the regular carriers. Truly terrible service. never use this company. do not purchase from this company.

Desired outcome: PAID RETURN POSTAGE FOR ITEMS and FULL REFUND.

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
8:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Stained glass birds

I bought 2 of these. They are nothing like the pictures on the site. They are plastic and paper. I did not receive any information on returning the items if unsatisfactory, and when I went onto the website, it stated that returns must be made within 7 days. I still cannot find out how to return these items and receive a refund. This is the most appalling company I have ever dealt with, and they should be prosecuted for false advertising, as the items bear no resemblance to the photos.

Stephanie Robertson Victoria, Australia

Desired outcome: full refund of my money, and clear instructions on how to return these items.

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
3:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Light in the box

I purchased 3 dresses. I have tried to return 2 of them, both did not correspond to the product measurements. I wanted to exchange one and return the other. I have tried numerous times to click the "confirm" return / exchange button but nothing happens but strangely enough if I click on the "cancel" button it works immediately.

I ordered one dress for a wedding - I was happy with the quality. The company state that one can get the item altered instead of going through the lengthy process of returning, but there is no seam allowance and it is not the type of dress that could be worn other than to a wedding. I am very disappointed with their customer service and the fact that I can't return the items and that if I could it would cost me €21 to send to China when I thought I was buying from Light in the box .ie

Desired outcome: I would like to refunded for the dress I required for a wedding and exchange the other dress. I do not think I should have to pay the return cost of the garments as I used the product measurements.

Read full review of Light In The Box
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box A dress I ordered far too tight

This company is a scam the material is cheap and poor quality. The sizes are all inncorrect. I'd say never ever order from here. The seems of the dress are poorly cut and sewn! As you can see in my pictures the waist is far too tight and small. Either they're trying to save material and give their customers a hard time. Absolute scammers! The sequins fall off. And worst of all its so tight! I'm appalled! Disappointed by their rubbish quality! I will never ever order from here ever again! Because of their non return policy I can't get a refund! And worst of all I can't wear this dress to my graduation. They suggest exchange but who wants to exchange something when they charge to ship it out to you. Again leaving me more out of pocket. I'm sorry to say but this buisness only cares about money not customer satisfaction. This is why Shein is more popular.

If you want a nice dress get from Shein as they very nicely accept refunds and the return shipping is only £8.

Read full review of Light In The Box
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
8:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box T86DVR 9.3 inch smart player

Hi iv bought this item and its now stopped working can i return for a new one its 120.00 pound and ix like to swap for a new one iv only had it a month was working fine all of a sudden its gone off paypal id number is 07G65671FD839305U bought 17 th july 2023 iv sent photos it doesnt turn on or work ,i want a full refund it doesn't turn on no power its a black screen i cant get it fixed but would like my money back

Desired outcome: Refund

Read full review of Light In The Box
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
11:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Let me preface the following by saying I rarely complain and I usually return products I purchase online with no problem! I ordered three items, two women's blazers and one sweater. I seriously CANNOT believe the low quality of the products. I opened the packages and thought, "This has to be a joke"? The items do NOT resemble the pictures at all. All three...

Read full review of Light In The Box
ComplaintsBoard
M
3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Orders not appearing in my account

I've received a delivery which I wish to return. The quality of the cardigan I purchased was really bad. Each time I've gone into my account, it doesn't show up any of my orders or item delivered. I ordered two items paid with PayPal.

My customer reference on outer parcel is: SWECN230823020561YQ

Because there is nothing showing in my orders , it now means I can't return the item.

Regards

Marina Aprilante

[protected]@gmail.com

Desired outcome: I would like to be able to return a faulty item and get a refund.

Read full review of Light In The Box
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
F
8:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Boho Maxi Swing Dress..Transaction Order No.[protected] purchased 19/8/23. Arrived 29/08/23. Inaccurate description of material.

$56.70 Fabric description inaccurate.: Polyester Elasticity: Micro/elastic.NO.Tag dress seam100% COTTON.No stretch. NEVER buy Cotton.$56.70 outrageous for cotton dress.blatent false description, holding review, will reflect, Cheap cotton.paid paypal will register complaint, re false fabric.. PayPal Trans ID.: 43X16025HL999701E. Angry Faye Harris

Desired outcome: I would like a refund, rather than having to return it back to you.

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
6:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have bought some swimming dresses for £98.93 brith pounds but unfortunately they do not fit despite using the shop measuring chart. I have requested to return the items 5 days ago immediately after receiving them. The seller asked me to send pictures to show why the items do not fit. I found this very inappropriate and I realised that the seller does not...

Read full review of Light In The Box
ComplaintsBoard
J
5:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Shoes, shirst, sandals ect

Name is jean clerisson, 5107 lancaster ave philadelphia 19131 been order from light in the box over 2 years, however in june I spent 144$ order, now almost september still not received, all I get from tracking company, we gonna help, for weeks same thing we gonna help help never arrive, lastly they said package drop 7 o'clock behind door of the store, store closed at 6 o'clock, I request full refund over 2 weeks no answer, company communications is lousy, must be fixed to continue to do business with americans, waiting for my refund

Desired outcome: NEED FULL REFUNDS

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Christmas t shirts 2 no

Delivery date on these 2 items was17 th July although I was notified at short notice I was not able to get to the urbanisation gates due to me being semi invalid using a mobility scooter.

More time should have been given and another visit should have been tried for access.

I have just had a Delivery of different shirts 3 in no and corrious delivered no problem .

I still would like these 2 shirts before asking for my money back via PayPal.

Many thanks Malcolm Elmore

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
5:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Refund not received

Order number [protected]

The items were returned on 26 June 2023, at a cost of £25.40. A copy of the proof of postage was forwarded as requested.

I have checked the return progress which is still saying awaiting return. The return process is appalling. It says allows 3 to 4 weeks, it is now over 7 weeks.

I look forward to this matter being resolved as a matter of urgency.

Desired outcome: Please refund

Read full review of Light In The Box
Update by Moira Lawson
Aug 26, 2023 12:17 pm EDT

26.8.2023 - this is he first response I have received from all customer enquiries and subsequent complaint. As informed to both ‘Light in the Box’ and complaints, proof of postage was sent as per instructions for returning goods. I have not received any communication regarding the returns - so disappointed.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
C
2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box O/N [protected] which relates to 6 x Mens Tee Tee Tops plain V necks

I am a very angry, dissatisfied customer!

On the 26th May 2023 I returned the above items to the address you asked me to. I paid £106.46 for this order and it cost me £28 to return. I returned the items because I wasn't satisfied with the tops.

To date, I haven't received my refund.

Postal ref no. RN837782761GB

Regards, Mrs Carol Bent.

This is the address you asked me to return it to:

28 Building B, 2nd Floor G,

523275

China

Desired outcome: Please refund with immediate effect!

Read full review of Light In The Box
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
G
2:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box unauthorized credit card charges, poor quality material and sizing along with horrible return postage amount

As soon as my credit card payment went through my account was hacked by Shein US Service in the amount of $383.54 along with compromising another credit card then $300 of false charges withdrawn from my debit card. All this because of charging on your so called "Safe" site. Bullcrap. Not only that but the poor quality of the materials is laughable and your sizing is inaccurate. This was ordered on 7/11/23. order number [protected] I tried to send it back but have to return to China and the postage was quoted at $56.00. This company is a scam Just return what money is due to me and I'll throw the clothes away because I'm too embarrassed to give them away. Two credit cards had to be cancelled and my debit card reissued because of you

Desired outcome: please refund and don't continue to cheat other people

Read full review of Light In The Box
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
E
12:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Light In The Box has left an official reply on this complaint.

Light In The Box Returned product on June 12, 2023 and have not received a refund.

I ordered three dresses from light in the box and received them on June 6, 2023. Unfortunately, the dresses were not as depicted on the website. The fabric was not the same and looked extremely cheap and substandard, so I decided to return the items on June 12, 2023. It has now been two months and I have yet to receive a refund from this company.

There is also no way of getting in touch with them about the issue, which is a bit shady to me.

I will tell everyone I know not to order from this company as they do not provide the products as seen on their website and their customer service is horrible.

Desired outcome: Refund for the three dresses.

Read full review of Light In The Box
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review

Frequently asked questions (FAQ) about Light In The Box products and services

Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Light In The Box contacts

Website

We are here to help

  • 19 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free