Home Shopping Selections / Direct Response Marketing Group
reviews and complaints

Bought these in full payment plus p&p! In april!
Never arrived not even a phone call from the so called customer care!
Did not phone! Had to track down the email address, so emailed the company. Still no contact from them!
Does anyone knows how I got my money back?
I paid via paypal so I phoned paypay made a complaint and got my money back £55.00!
Never again thank you very much!

I ordered 2 Fast Heaters from this company on their website Hssuk.co.uk.
I got the confirmation mail that my orderd was dispatched then some wees later I recieve a postal letter informing me of the return of my goods and would I like them re-dispatched or a refund.

As i wanted the heaters I asked for them to be re-dispatched, but also explaind in my reply that no courier had ever made any contact of any sort.

Then what I thought was very strange was 3 days after I repled to the postal letter they followed up with an email informing me the returns were being processed.

The mail trail is below - nver once did I recieve a response to my emails, my letter nor would they ever answer the phone. DO NOT BUY FROM THESE THIEVES.

9 February 2018 at 11:59, wrote:
We are pleased to advise you that we have today despatched your order HS5a7b785195653 and you should expect to receive your item(s) within the next 5-7 working days.

Despatch details
John Keogh

Track your package here!
Please allow up to 24 hours for the tracking number to be available.

Z2H66011 2 x STARLYFE FAST HEATER 1
Order Value (Inc P&P): £ 54.97

Should you have any queries regarding this order, please contact our customer care team at on [protected]. Calls charged at 10p per minute plus network charges.
We reserve the right to substitute any free gifts with another of equal or greater value.

© 2013 Home Shopping Selections is registered at Euro House, Cremers Road, Sittingbourne, Kent, ME10 3US
Registered in England [protected]

On 26 March 2018 at 15:37, wrote:
John Keogh

Your returned item/s have reached our warehouse and are being processed by our returns department.
RN52813

Z2H66011 2 x STARLYFE FAST HEATER 1

0.00 to be refunded.
0.00 in postage to be refunded

If you have requested a refund this will be debited to your credit/debit card you paid with, else you will be receiving a cheque in the next few days. If you have requested a replacement this will be despatched to you shortly.

We apologise for any inconvenience caused.

Regards,
Susan Clarke
Returns Department

On 27 March, 2018, < John Keogh > wrote:
Hello Susan,
I am very disappointed at this notice, as it arrives 3 days after I returned a postal mail informing me of this same issue. Why did I not receive an email before a postal mail baffles me.

As I mention in my postal reply I have waited an inordinate amount of time for this delivery.
Then I get a notice saying the courier has returned it to sender.
I was not contacted by any courier in any way in relation to this delivery.
At the very minimum I would have expected a phone call or text message to say when they would call. Please ensure the courier gives some notice of when they will arrive.
Thank you
John

On 27 March 2018 at 11:38, Customer Services wrote:
You are receiving this email because you have previously purchased from Home Shopping Selections.

Click to browse hss.uk.net The name you can trust in Home Shopping for over 19 years!
We are pleased to advise you that we have today despatched your order RET OR548146 and you should expect to receive your item(s) within the next 5-7 working days.
Despatch details
John Keogh
Track your package here!
Please allow up to 24 hours for the tracking number to be available.
Z2H66011 2 x STARLYFE FAST HEATER 1
Order Value (Inc P&P): £ 0.00

Should you have any queries regarding this order, please contact our customer care team at on [protected]. Calls charged at 10p per minute plus network charges.
We reserve the right to substitute any free gifts with another of equal or greater value.
© 2013 Home Shopping Selections is registered at Euro House, Cremers Road, Sittingbourne, Kent, ME10 3US
Registered in England [protected]

On 27 March, 2018, < John Keogh > wrote:
Hello Susan,
So my order is on its way again. Please ensure the courier has my number 087xxxxxxx
and actually arranges the delivery with me - thank you.

I was not contacted by any courier in any way in relation to the previous delivery attempt.
At the very minimum I would have expected a phone call or text message to say when they would call.
Please ensure the courier gives some notice of when they will arrive.
Thank you
John

On 19 April, 2018, < John Keogh > wrote:

So once again my order has left the warehouse on 27th March - so 17 working weekdays.
Previous emails have gone unanswered.
Please refund my exact purchase price immediately.
Do not ever send me marketing material again.
Your company is a joke.
John

I have bought nice singing alarm clock from Home Shopping Selections. I paid $30 for the alarm clock that shows time incorrectly. I am sure they knew it is broken, when they sent it to me. It automatically changes time for Britain. The problem is that I am not in Britain now!