Marks and Spencer

My Mum received the flowering Christmas plants in kubu basket for from her sister in Canada. The roses are dead and fell off, the poinsettia hasn't got many leaves and the white flowered plant is drooping. We watered them but to no avail. It looks a poor display and nothing like the one in the photo on the website. The only nice thing was the basket.

One of my favorite online stores. Very nice customer support. I buy here already more than 2 years. Sufficiently large selection of goods for all family members. The quality of most things, too, is excellent.

Would like to give a 10/10 rating to the store managers at Marks and Spencer ambience mall gurgaon. Special thanks to Mr Asad and Mr Rajinder (store managers) for cooperating with us in the best possible way. Truly appreciate. Thank you. Anuradhika

As a 32D it's tough to find well fitted and reasonably priced bras in the store. M&S really helped with that and I was 100% pleased with my order. It shipped all the way from England to the US and came in less than a week. The bras are good quality, comfortable, and pretty too.

Fabulous service today in High Wycombe Eden Walk.
An older gentleman in the food section was so helpful and willing and professional.and a young lady on the exit to London TRd again was very helpful and willing.
Really great service from them who both went over and above their duty, in every aspect.
Thank you.

Placed 2nd order yesterday received conformation order shipped this morning express shipping AUD$5 or free shipping if order over $55, last order arrived within 5 days.
Service great.
Up date on order it arrived today that's 4days from order to delivery in Australia.
Clothes are shown in picture and fit well really, very impressed.
I will be ordering a lot more from M&S.

I bought 5 pairs of ladies trousers. They were all fit well, we're well put together and of quality fabric. They are all exactly as pictured. The buying process was very easy, delivery from UK to Australia was within the estimated time and delivery was also free because my order exceeded ?30. Only negative is that there isn't a currency converter at checkout, but this isn't a deal breaker for me.

I visited the M&S website to order chocolates for a friend as a gift, the website interface was so nice and clean, very easy to use too... I was majorly intrigued by the option of being able to hide the price on my item(because it was meant to be a gift), adding a message to the order and being able to select the exact delivery date I wanted... maybe some other websites have this but I hardly even see them... Overall... it was awesome

Turned up to collect an already problematic order gone a little wrong (which was kindly compensated without reservation), to find myself presented with a double of my very expensive order, unbeknown to the staff which was very clearly an opportunity for the goods to be taken away without anyone being the wiser...
Given my honest nature I informed the lovely [protected]@ Muswell Hill and was very courteously looked after and matter dealt with effortlessly in what could have been a worse fiasco than it already was, Redda always ensuring I was assured my customer and honesty in not walking away was greatly appreciated and my being a loyal customer being truly valued...
Not an easy job being on the receiving end when things go wrong and the way the matter was dealt with (taking 40 minutes after numerous calls to HQ and double checking everything), Redda proved herself worthy of measurable praise in dealing with the situation and ensuring my welfare and wellbeing (I have disability restrictions to contend with) was also taken care of at all times.
Credit should be given we're its due, usually customers are sent away to follow up complaints online when this happens, however the time care and attention was truly appreciated and commendable

I find this to be the best online shopping experience on the web. Every year I order all my business clothes, and some casual as well, from this department store. The sizes are standardised, which mean that once you know your measurements, every item in their shop fits in the same way. Also, the quality is excellent and the prices very cheap as compared to Australia (Recently I bought a pair of woollen trousers, made in England, for about $40 - the same item in Australia is $300 at Myer or David Jones [similar quality department stores]).

Shipping is free to Australia if you order over a certain price, and the best part about this service is if you need something quickly it gets here within the week. All items are packed beautifully, even including wooden hangers and suit bags for some items.

Their website is great, because it not only shows multiple views of the clothes, but also there is a video of a model wearing them, which means you get to have an idea about how the fabric moves when you walk (important when purchasing skirts, for example, and also you can see the fit of the trousers).

In addition, the quality is so good the clothes last 'years', and because they are mostly classic styles it is appropriate to continue to wear them [e.g. I find it good to have a new 'look' each year, but after 3 years of not wearing a set of clothes, then you can bring them back and people have forgotten!]

Why do still have dawn french advertising after what she said about october the 11 taking the mick out of the jewish people you should be ashamed of your selfs disgusting. Also she had no guilt or shame of what she said she should donate any money paid to her to a charity how people like her sleep I will never know oh by the way I not jewish and if I under stand it right marks and spark have jewish connections

ordered on march 21. 2025 . used paypal.tranceaction id 56D16941YE189634G. order no.: [protected] my full name Guðrún Ásgeirsdóttir [protected]@simnet.is

Just sat down to Sunday dinner of Lamb Tagine or what we discovered FAT tagine or Mutton Tagine! Totally disgusting! This product I have bought for several years with no problems However this was nothing we have tasted before. Tried hard to find Lamb to NO avail. resulting toasted cheese for dinner. I don t usually complain about M&S food which I buy lots of but so angry at this meal felt I had to complain Hopefully you ll look into this as it certainly not a cheap meal. Thank-you

Good afternoon

I purchased the large box Dark & White Chocolate Selection from your Camberley store, and we opened them last week.

Please can you tell me why you put the details of the chocolates on the bottom of the box...! On opening them and trying to look at what chocolates were what the whole lot fell on the floor where my dog ate so many of them we had to go to the vet... £91 later thank God my dog is absolutely fine.

Why would you put the details on the bottom? Surely the sensible place would be inside the lid. So as you can imagine we never got to taste them...!

I look forward to your comments...

Maggie Sheerman

[protected]

Just spoke to an incompetent customer service rep in Retail Team.
After spending 20 mins holding to be advised by the online team, he needed to transfer me to the retail team, who would be happy to help!
Spoke to an incompetent lady! Advised her that I had a product issue with some bedding I had purchased in store, and due to being under Tier 4 lockdown I was unable to go into a store to return the item for a full refund. She did not have a clue! Told me I could go into a store and collect the item or I could send a friend to collect my food!? I told her once again due to Tier 4 lockdown restriction we have been told to stay home by the UK Government! Again she just continued to tell me to go to a store and return my faulty product or send a friend! I advised her that she did not understand what I was saying, which she insisted she did, talking over me, again telling me to go back to the store to return the product or send a friend... Or wait till we are out of Tier 4 lockdown! I advised her no one knows when Tier 4 lock down will be lifted and I was not willing to wait for months for a refund. Requested to speak to her Manager and her name and she hung up on me! Absolutely disgusting incompetent service!

Mistakingly returned Next kids clothing to Marks and Spencer via marks and Spencer bag which had a barcode to an item of kids jacket I had ordered at the same time. This was returned via a Marks and Spencer food store on the 30 th September 2021.
About five days later I realised what I had done and called their customer service which is apparently based in South Africa who asked me to make a visit to the store and find out why they had not checked the bag fist before returning it. The store staff a lady and gentleman both informed me that they don't have to do this and could not help me as the item had been collected.
I spoke to a manager at a nearby store in Tamworth for advice to how I could retrieve the return and she advised me to call customer services again who after a length of time assured me it would definitely be returned to me.
A week has gone past... 12 days after being returned I have not heard anything from Marks and Spencer'.
I phoned customer services again, based in South Africa and after about 45 minutes of explaining was put through to the store where I returned the parcel.
The gentleman that dealt with me last Tuesday explained to me that I had been last week and I then asked him to look into the reference number I had been given to me by their store
In the meantime tried to ring their head office in London to make a complaint and again lines are diverted to South Africa and I asked if I could be connected to someone in the UK and she could not do that.
By the end of the day I had written to the chairman to help me retrieve my Next kids clothing as I could not get any help from any other place.
Towards the evening the gentleman from the store has spoken to someone and my item is gone and cannot be retrieved. It was scanned in on the 1st October but the department did not contact me and apparently after 9 days item cannot be retrieved.
I have been offered ?20 voucher although the item was worth more than that.
Where did my item go? Why was I not contacted? Why was it not returned?
The customer service in South Africa assured me it would be returned a week ago.
Questions I would like someone from their head office to answer.
Someone employed by the company knows where it is

I have tried several phone calls and there has bee no Joy.

An account for M&s Spark Pay has been set up on my account which has not been done by myself the sum of £495.99 has been deducted from my bank account and I did not authorise or sign up for.

I have a sparks card only and this was used yesterday 19th March 24 at the branch at Moorgate.

I am somewhat dismayed that there is no person that I can talk too to get this resolved. i just confirm that I have never applied for Marks & Spencer Pay. Please can I be contacted quickly as a spot needs to be put to this being on my bank account.