Latest Reviews and Complaints
M&S meal for one
We purchased 2 meal for one casserroles, one being beef the other chicken. The chicken cassarole was good however the beef very very dissapointing, only found 3 bits of beef 2 of which where chewy / griste. How on earth did this pass your quality control? This was purchased from your Skekgness foodhall on 23/03/2026 which we cooked that night, We go to M&S and pay a little extra for the food as a treat because of the quality of your food. IWe are now not so sure.
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Plants dying in the flowering Christmas plants in kubu basket
My Mum received the flowering Christmas plants in kubu basket for from her sister in Canada. The roses are dead and fell off, the poinsettia hasn't got many leaves and the white flowered plant is drooping. We watered them but to no avail. It looks a poor display and nothing like the one in the photo on the website. The only nice thing was the basket.
Recommendation: Don’t buy this to be delivered. It was half dead on arrival
12 Marks and Spencer Reviews
How do shoppers rate Marks and Spencer?
Marks and Spencer earns a 3.0-star rating based on 12 customer reviews, suggesting that shoppers have average experiences with both positive feedback and recurring issues mentioned.
*This score reflects customer reviews only. Complaints are shown separately.
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Disgusting treatment of child
I have just heard about the 6ft 2 trans woman who served a 14 year old girl and her mother who were shopping for the childs first bra. This is disgusting and immoral, what was this trans doing in the bra department, You should be ashamed of yourselves. I, my family and friends will never shop in M&S again, I hope that if enough people have the same reaction as me, it will cause the eventual closure of M&S.
Read full reviewPassword re-set link is not being sent to email address linked to account.
Over past 2 days I have attempted to obtain a link from M&S so that I might re-set my password. So, upon initially trying to log into the account, I am asked to provide the contact email address. Upon doing so, I am told that the link has been sent. Over a day later and the link has still not been received, so I have requested same again this morning with...
Read full reviewMy best online store
One of my favorite online stores. Very nice customer support. I buy here already more than 2 years. Sufficiently large selection of goods for all family members. The quality of most things, too, is excellent.
Super experience
Would like to give a 10/10 rating to the store managers at Marks and Spencer ambience mall gurgaon. Special thanks to Mr Asad and Mr Rajinder (store managers) for cooperating with us in the best possible way. Truly appreciate. Thank you. Anuradhika
Great quality bras
As a 32D it's tough to find well fitted and reasonably priced bras in the store. M&S really helped with that and I was 100% pleased with my order. It shipped all the way from England to the US and came in less than a week. The bras are good quality, comfortable, and pretty too.
Fabulous
Fabulous service today in High Wycombe Eden Walk.
An older gentleman in the food section was so helpful and willing and professional.and a young lady on the exit to London TRd again was very helpful and willing.
Really great service from them who both went over and above their duty, in every aspect.
Thank you.
My second order from M&S
Placed 2nd order yesterday received conformation order shipped this morning express shipping AUD$5 or free shipping if order over $55, last order arrived within 5 days.
Service great.
Up date on order it arrived today that's 4days from order to delivery in Australia.
Clothes are shown in picture and fit well really, very impressed.
I will be ordering a lot more from M&S.
Good quality fabric well made good service
I bought 5 pairs of ladies trousers. They were all fit well, we're well put together and of quality fabric. They are all exactly as pictured. The buying process was very easy, delivery from UK to Australia was within the estimated time and delivery was also free because my order exceeded ?30. Only negative is that there isn't a currency converter at checkout, but this isn't a deal breaker for me.
Awesomeness!
I visited the M&S website to order chocolates for a friend as a gift, the website interface was so nice and clean, very easy to use too... I was majorly intrigued by the option of being able to hide the price on my item(because it was meant to be a gift), adding a message to the order and being able to select the exact delivery date I wanted... maybe some other websites have this but I hardly even see them... Overall... it was awesome
Going the extra mile
Turned up to collect an already problematic order gone a little wrong (which was kindly compensated without reservation), to find myself presented with a double of my very expensive order, unbeknown to the staff which was very clearly an opportunity for the goods to be taken away without anyone being the wiser...
Given my honest nature I informed the lovely [protected]@ Muswell Hill and was very courteously looked after and matter dealt with effortlessly in what could have been a worse fiasco than it already was, Redda always ensuring I was assured my customer and honesty in not walking away was greatly appreciated and my being a loyal customer being truly valued...
Not an easy job being on the receiving end when things go wrong and the way the matter was dealt with (taking 40 minutes after numerous calls to HQ and double checking everything), Redda proved herself worthy of measurable praise in dealing with the situation and ensuring my welfare and wellbeing (I have disability restrictions to contend with) was also taken care of at all times.
Credit should be given we're its due, usually customers are sent away to follow up complaints online when this happens, however the time care and attention was truly appreciated and commendable
Brilliant
I find this to be the best online shopping experience on the web. Every year I order all my business clothes, and some casual as well, from this department store. The sizes are standardised, which mean that once you know your measurements, every item in their shop fits in the same way. Also, the quality is excellent and the prices very cheap as compared to Australia (Recently I bought a pair of woollen trousers, made in England, for about $40 - the same item in Australia is $300 at Myer or David Jones [similar quality department stores]).
Shipping is free to Australia if you order over a certain price, and the best part about this service is if you need something quickly it gets here within the week. All items are packed beautifully, even including wooden hangers and suit bags for some items.
Their website is great, because it not only shows multiple views of the clothes, but also there is a video of a model wearing them, which means you get to have an idea about how the fabric moves when you walk (important when purchasing skirts, for example, and also you can see the fit of the trousers).
In addition, the quality is so good the clothes last 'years', and because they are mostly classic styles it is appropriate to continue to wear them [e.g. I find it good to have a new 'look' each year, but after 3 years of not wearing a set of clothes, then you can bring them back and people have forgotten!]
147 Marks and Spencer Complaints
Chunky chips 400g. [protected]
I bought these as part of your meal deal on 18 March at Teesside retail park. I am contacting you to advise that they were absolutely disgusting. They were dry, they appeared to be made with reconstituted potato powder, not at all crispy and I have had better from Aldi. Am a loyal customer and have never complained but these were inedible. I had to throw...
![Marks and Spencer - Chunky chips 400g. [protected] - Photo 1](/images/complaint/full/2009772/1774036363385116820.png "Marks and Spencer - Chunky chips 400g. [protected] - Photo 1")
![Marks and Spencer - Chunky chips 400g. [protected] - Photo 2](/images/complaint/full/2009772/1774036363638265469.png "Marks and Spencer - Chunky chips 400g. [protected] - Photo 2")
Bread and butter pudding
We were very unhappy with our recent purchase of the item, we found that the amount of sultanas in the item were less than expected, we counted 2 each,in previous purchases we found the amount acceptable, but not this time, hopefully the next time we buy one we’ll enjoy it more. I always shop at marks and Spencer because I think you range of foods is excellent and the price very reasonable, with the best taste
Gastropub Range Steak & Ale Pie
We have been buying these pies for years as frankly, they're gorgeous. I invited a friend over and my wife cooked us both Sreak & Ale pie from the Gastronomy Range with peas a colcannon mash potatoe. For the first time ever we both were picking our bit of gristle from the meat which is unusual. Your supplier I feel is trying to save money filling the pie...
Is Marks and Spencer Legit?
Marks and Spencer earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Marks and Spencer. The company provides a physical address, 19 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Marks and Spencer has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Marks and Spencer has claimed the domain name for marksandspencer.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Marksandspencer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Marksandspencer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Marks and Spencer and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Marksandspencer.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Marks and Spencer has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 147 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Marks and Spencer protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Marks and Spencer. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Chocolate valentine gift
Re tickle my pickle my I am writing to you with concerns regarding a Marks & Spencer’s chocolate Valentine’s present that I feel in this day and age with young children seeing this sort of thing and with lots of sexual abuse going on I don’t think they should be allowed to sell it. I work in a well-known supermarket, a gentleman came up to me and said...
Failure to deliver online Christmas food order
Christmas food order placed 19/11/25 Deposit £50 paid 19/11/25 - amount due £87.50 upon collection. Delivery booked - Click & Collect 23/12/[protected]@12.30pm from Simply Food, LE4 8GP On checking to add to order, there was no order visible on my app. I phoned and complained. Spoke to Customer Services (Zintle) who was very unhelpful and questioned authenticity of...
Read full complaintPoor quality control - biscuits on bottom layer of Scottish Shortbread assortment were sub-standard
I bought several boxes of Scottish Shortbread Assortment at your shop in Christchurch Dorset to offer to my guests over the Christmas period. The shortbreads were both attractive and popular. However, when we reached the bottom layer two of them were clearly damaged, either in the baking or packaging. I was quite embarrassed and am disappointed by the lack...
Cafe food
I am a 73 year old and have been diagnosed with celiac which means I cannot tolerate and form of gluten. I went in to my local store (worcester) today 2/1/2026 at 9.10am and asked what they could offer me having told the staff I was a celiac and was told I could have a toastie or slice of toast when I asked was it gluten free the staff replied no ! they...
Read full complaintOnline order issue
On 8 December 2025 I placed two online orders, Christmas gifts for delivery as I live in Australia. Payments for both hampers were deducted from my bank, but I only received one email confirmation. I sent an email to M&S on the 8th and asked that they confirm both orders were going to be processed correctly because I had only received confirmation of one...
Read full complaintGift card
My Mother-in-law gave me a 20 pound gift card at Christmas 2018. Unfortunately the card was stored in a drawer and discovered in the summer of 2025, complete with card 'admin' including the receipt dated 11/12/2018. On recently attempting to use the gift card at my local branch I was informed by the Branch Manager in Lincoln that it was company policy...
Read full complaintChristmas ads
Why do still have dawn french advertising after what she said about october the 11 taking the mick out of the jewish people you should be ashamed of your selfs disgusting. Also she had no guilt or shame of what she said she should donate any money paid to her to a charity how people like her sleep I will never know oh by the way I not jewish and if I under stand it right marks and spark have jewish connections
Claimed loss: none
Desired outcome: sacking of dawn french
Confidential Information Hidden: This section contains confidential information visible to verified Marks and Spencer representatives only. If you are affiliated with Marks and Spencer, please claim your business to access these details.
Cafe in Stafford
I was in Stafford Cafe at about 1.00 pm lunch time service was awful. At too wait a long time in a queue for about 30 to 40 minutes. The cafe should have two service counters open not just one. I have mobility problems and cannot stand for that length of time. Terrible for a new store in Stafford. Too leave one girl on and just one counter open it i...
Read full complaint and 1 commentGrapefruit
Until a few weeks ago, all the supermarkets in Kirkcaldy stocked grapefruit sourced in Israel. Only M&S have continued with this practice, the others have gone to South Africa, Spain and Cyprus. At one stage I was having to drive 10 miles to visit Tesco's who never used Israeli products in order that I would not be complicit in funding the Israeli regime. Allan McRobert
Read full complaintThe online help?
Monday 12th May 2025 between 12.30 and 13.10 I tried to change my personal details on my account, I deleted my landline phone number, as it is not used, and just put in my mobile number, when I clicked on to verify the next step was to enter the 6 digit security number from my M&S device to verify it was me, when I did this, it said number wrong? so I...
Read full complaintBought sunglasses amongst some other goods. Sunglasses have not arrived yet.
ordered on march 21. 2025 . used paypal.tranceaction id 56D16941YE189634G. order no.: [protected] my full name Guðrún Ásgeirsdóttir [protected]@simnet.is
Desired outcome: please look into this for me. I vould like you to send me said sunglasses,please.
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Popham service station Hampshire
I am 80. I stopped by to by a lunch. Picked up from the shelves marked Meal Deal 3 items, a drink, a snack and a main. Main was a chicken salad, and above it was the antipasti snack (marked as snack) and a strawberry fruity yogurt… I have photographed the yogurt and snack shelves. The staff told me that only the chicken salad was in the meal deal and the...
Online flower delivery
I am trying to order tulips online today (27 Feb) to be delivered in 10 days time however the next available slot is 27 April. I contacted customer services who tell me this is correct. was told all the slots must be booked up. How can that possible be the case? And if it is, M&S need to employ more delivery drivers as they are losing business - and credibility.
Read full complaintSparks card
I have been a disabled customer of marks and spencers for years, both instore and online. I keep hearing about the 'sparks card' and its benefits but have never had a physical card. However today i decided to investigate online. I engaged with the chat service and was told that the sparks cards are only accessible online and not in a physical card. To me a...
Read full complaintLarge jar of m & s sliced pickled beetroot
We regularly purchased Beetroot from M&S as the product is normally excellent, however we did our Xmas shopping around 2nd week in December and purchased a Large Jar of M&S Brand Beetroot for the Xmas period. Having opened the beetroot on Xmas day we found the product to be very very hard and had to cut it with a very sharp knife, in fact it is so hard we...
Read full complaintLamb Tagine with apricots fruity sauce £9.50 !
Just sat down to Sunday dinner of Lamb Tagine or what we discovered FAT tagine or Mutton Tagine! Totally disgusting! This product I have bought for several years with no problems However this was nothing we have tasted before. Tried hard to find Lamb to NO avail. resulting toasted cheese for dinner. I don t usually complain about M&S food which I buy lots of but so angry at this meal felt I had to complain Hopefully you ll look into this as it certainly not a cheap meal. Thank-you
Desired outcome: Look into suppliers and find out where my Lamb has gone !!!& appreciate a reply
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Gift card
Hi I bought a gift card on 7 May 2024 from your store in Holborn. The card was in my house (only my husband and myself live in it). On Sunday 30 June I decided to order something on line from Marks and took out the card to use the same I scratched the pin and entered details but was informed that the balance was 0. I immediately called Marks and wa...
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