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LG Electronics review: dvd player/recorder rh387-m with 160 gb seagate hard drive 236

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Author of the review
1:22 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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We bought our DVD Player/Recorder RH387-M in October last year(2008). At first everything was working fine, but after 2 months we started to get some problems; the DVD player would not read anymore discs. We called the company about this, and they sent us an email about not being able to qualify for their services despite saying on the phone that this is a very common problem with this specific model.
So for two months we were able to record onto dvd's, but little did we know that these dvds would not be readable for any other type of dvd player, we tried at least 4 different brands.
Now, not even 1 year after buying the product, all the functions are off and the DVD, for almost $300, is garbage.
Never buy any products from LG - Life is Good only for LG and not for their customers.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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236 comments
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justjimmy
,
Nov 30, 2008 5:56 pm EST

getting ER FF will not stay cold LG support told me to unplug for 10 hours if the problem returns on a daily basics call back...

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Ken
,
Nov 25, 2008 11:41 pm EST

never buy a LG, horrible customer service support. LG is a POS! manufacture does not disclose HE detergent use only causing mechanic failure

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amit kumar
,
Apr 02, 2008 6:48 am EDT

dear sir
my mobile of incoming and outgoing service is stoped you plese fast activate my services and my mo no [protected]
my detailes
name amit kumar

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sanjayrai
,
Aug 26, 2007 12:00 am EDT

my cell error is defheap_free alwase on condiction not in of
remov the when it is off then on my cell no again same error

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Madhavi Sri Muriki
,
Jul 11, 2007 12:00 am EDT

water from the freezer is coming in to the vegetable tray leaking out from the door.

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fazy
, PK
May 21, 2011 11:23 am EDT

my mobile phone hase been snached Before14 months

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securty code
, EG
May 03, 2011 5:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

securty code

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mirg
Langley, CA
Feb 04, 2012 4:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

why does icor canada call [protected]

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saleemshaik
, IN
Dec 25, 2012 8:06 am EST

sir i have lost my mobile phone in the time of travelling in bus

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laxmankumar
, IN
Apr 10, 2012 9:51 am EDT

i lost my mobile
plese help me
[protected] this is my imei number

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gajjer
, IN
Apr 08, 2012 2:24 am EDT

i had lost my lg gm200

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chandrakala p
, IN
Jan 18, 2012 4:07 pm EST

washing machine is not working

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shubham alone
, IN
Sep 25, 2011 7:13 am EDT

*#06#[protected]
lost my cell in 21-09-2011

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Alok68
, IN
Sep 13, 2011 6:40 am EDT

I have bought an lg refrigerator

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Viral Parekh
, IN
Aug 05, 2011 6:09 pm EDT

pick pocketed from surat bus depot while going to college.

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pankaj sharma21
, IN
Jun 24, 2011 6:49 pm EDT

dear sir, i have lost my lg phone, , , the model is lg gs 190...it is lost on 16-06-2011

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dattu
, IN
Jun 18, 2011 1:36 pm EDT

i lost my mobile yesterday help

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a.jayalakshmi
, IN
Jun 10, 2011 9:05 am EDT

my lg mashing machines dush bag is broken and water pipe is not working

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shaiktamu
, IN
Mar 08, 2011 9:53 am EST

sir still no one attended for service for past 48 hrs is this lg product service

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prem chand chawla
, IN
Mar 30, 2010 7:09 am EDT

front panel of microwave not working complain no [protected] model no MG 605AP DATED 23 MARCH 2010 .

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raja1
, IN
Nov 04, 2009 6:53 am EST

it not supported

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Gururaj
, IN
Sep 22, 2009 12:53 am EDT

Lg lxu 800 is not working in vista 64 bit os.

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BradJ
Nashville, US
Oct 15, 2011 9:51 am EDT

replacement phone says unregistered sim

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Astrahan
, US
Aug 05, 2010 7:15 am EDT

3 time person came and attended the complaint till now it is not solved.

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Al Galang
San Francisco, US
May 16, 2010 2:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got 3 lg cu 720 all the same problem the screen turn black and don't work, 3 thesame phone.

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DESERTGUY
, US
Aug 01, 2014 4:38 pm EDT

I agree, totally! My LG refrigerator's ice maker just quit. Tech has put two new ice makers and still the same problem where the ice cube tray is low on the left side, where the water fill tube is, so when the tray is filling with water, the water spills out of the tray onto the side wall of the freezer compartment and down onto food items. What a piece of junk, And talk about lousy service from LG. They're worthless...

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Chaplain
, US
May 01, 2014 12:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have called LG recently and had a wonderful experience with a service company E.F. Detwiler they come from Spring Texas very professional and the tech fixed the drier issues on the spot with the right parts and charged us only $45.00 his phone number [protected]

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Chaplain
, US
May 01, 2014 12:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have several LGE unit one being a TV, we are pleased with the product and have recommended other people to purchase the LGE products.

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Chaplain
, US
May 01, 2014 12:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

we had a repairman from LG come to our home, and he was very professional in service, moreover he repaired our drier in 30 minutes. his phone is [protected]

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sundara raman V S
, IN
Apr 21, 2014 9:42 am EDT

compliant No RNA [protected] was not attended even after 4 days & closed without my request by sending false messages. No response to calls made & 3 messages sent to [protected]. People beware

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hardik1710
, IN
Mar 13, 2014 11:23 am EDT

That's true. I bought LG TV 32LN5650 worth Rs.37000 INR four days back from a reputed showroom. No worth, as there is no person came to install it even after four days, although they claim to come with in 48 hours(2 days). My complain no is: RNA [protected]. I am a customer of LG since last 15 years. Now, I made my mind, not to buy any product from LG.

These people are literally a lying piece of ###.

Regards,
Hardik
+91- [protected]

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dahmen
, AE
Dec 30, 2013 11:28 am EST

I have ordered a TV from Souq.com, I waited for more than 11 days to receive a defective TV, the inside screen was shattered
I right away called them. they kept promising to send their staff to pick up but no body came to pick up the TV, yet we have to talk about returning money. This is cheating pure and simple and will tell every body not to buy from souq.com

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nitinbodke1989
, IN
Nov 27, 2013 11:30 pm EST

name: nitin bodke
address: 01mantha apt ganesh nagar kolshewadi kalyan (e)
phone model: LG optimas p500
make: LG
last used number: [protected]
E-mail for communication : nitinbodke1989@gmail.com
missed date: 31-10-2013
IMEI NO: [protected]

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sumanth.47
, IN
Aug 20, 2010 7:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In this IMEI([protected]) number present which sim number is using.
Could you please inform to my mail id(gsrikanth59@gmail.com) or mobile number([protected]).

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Hannon
, US
May 06, 2009 5:34 pm EDT

DO NOT BUY AN LG APPLIANCE! I purchased a top of the line dishwasher in Dec. 2008. Had service out here twice in 4 months. The unit expels steam from the bottom of the door, thus creating a nice puddle of condensation on the floor. Someone in my house is going to break their neck when they slip and fall. LG says it's the way it was designed. Umm. Hello? Are you for real?

This $900.00 dishwasher also does not clean at all. Do yourself a favor, don't by from this company!

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neji basheer
, AE
Mar 31, 2012 7:18 am EDT

my lg p500 fone is lost before 1 week...
my phone imei is [protected]
if get any information about this phone..
pls contact +[protected]

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pavanibantrotu
, IN
May 31, 2011 2:09 pm EDT

My mobile is lost on 21/5/2011 on saturday near patancheru region
Model no:GS500v
IMEI No:[protected]
My Contact No:[protected]
Mail id: bantrotupavani@gmail.com

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vinaykumar ahirwar
, IN
Jun 23, 2011 8:11 am EDT

i was traveling from newdelhi to amritsar by train. my lg handset has been thief in train between new delhi and ambala station when i reach amritsar and went grp amritsar to log FIR they said go to cyber crime office in amritsar . when i reach there they said you have lost the mobile in train so you have log FIR in grp amritsar and then again went there they say that you have to log FIR in ambala station. like this one month had past. as my phone have anti theif software i know the phone no of person who hold the phone and the address also. now pls tell what to do now. i have the bill of mobile with me

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purush
,
Apr 29, 2008 1:18 am EDT

My complaint:Its my LG intelloair 1.5 ton AC which was bought april 2007.in month of March 2008, i had display problem in my AC remote.I reported to the authorised dealer for LG service.Its been more than a month now and i dint get back my remote. They always give a answer that they out of stock for the model. This is a highly unacceptance answer from a leading company.I am completely frustrated with the product.u wont beleive me, i referred 4 people to buy the same product last year. i feel guily now coz of LG.I called a LG customer care no.(given by the service engineer) which was never answered even once.I beleive Customer care no. is something where people should be attending the calls(here it goes to missed call.ridiculous!)that no. is 044-[protected](and not sure whether this is really a CC no.)

My question: Its good to see that you are asking for the feedback, but are you people really going through these complaints and taking necessary actions?

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mohsin78652
, IN
Dec 04, 2010 5:55 am EST

Hi, I bought aa LG dvd writer ant it is under warranty, I called up company call centre and they gave me address of Hybrid Electronics (Andheri-E). I went there and gave me my Dvd for repair and my request id is (S10B2916020). After two days they gave it back to me and told it has been repaired, I requested them to check and give, but they refused and told me that it is done and no need to check, but surprisingly when i came home and saw it was in d same condition and nothing was done, i called them immediately and reported the same to 1 of their executive named Mira, and to my surprise she said that u should have checked it and taken from here and now nothing can be done but you have to bring the dvd back to service centre.
Please take proper action against this service centre and help me regarding this matter, My name is Mohsin Cyclewala and my mobile No is [protected].