LG Electronics

Purchased the LG ThinQ LFXS28596S refrigerator brand new in the end of Dec '21. Upon installing found it was not cooling properly, wouldn't get down to the set temp in either refrig or freezer. Have contacted Service numerous times. Appointment was set for a month out. Finally the day came & the repairman's car broke down so it had to be rescheduled ANOTHER month. Both times the entire contents had to be emptied.

Repairman came & said he fixed the problem, but upon filling the refrig/freezer back up it was not fixed. SO again I contacted LG service who keeps me they are waiting to hear back from a service person to schedule. Now that has been over a month! I have had this new refrig for now 3 mos and it hasn't worked and hasn't been able to be used, but taking up space in my kitchen. Luckily I have my old refrig/freezer still hooked up in my garage to use.

I really was hoping to get this resolved with LG but after 3 months with no resolution at all, I don't what to do. I have been told this last month that they are just waiting for a response from someone to do service. I have never had this poor service on any other product in my life. I have now used up 3 months of my warranty and have gotten nothing.

1 month after purchasing my refrigerator it started to build up frost after 3 service calls with the door and rubber seal replaced I was told that the particular lot of refrigerator was in correctly stacked in the warehouse which caused the frame to bend and it can not be repaired. They also said that the unit would be replaced, 4 times over the last 2 months lg has texted me with an appointment for the following day, each time I called to verify someone was coming which they confirmed never happened. My husband and I both work in healthcare and is very hard to take time off work and wait around for nothing. This nightmare has been going on since January and every time they request something from me after I send it they request it again. I have asked several times for the address of corporate to send a letter and no one seems to have it. Meanwhile the frost has taken over my freezer to where it does not freeze anymore.

My husband I purchase a brand new LG refrigerator a little over 3 years ago. About a month ago the compressor and blower went out (March 10,2022). We have been without a refrigerator for over 3 weeks or better. We have loss all of our food which total up to about $300 dollars or more.

The LG representatives have scheduled an appointment for us with a LG technician who has supposedly been riding around with the parts in his truck since March 22,23 and 24, 2022. The technician Maurice never arrived. I spoke with a supervisor and he reassured me that Maurice is schedule and will come out. I was also told that the representative has no way of complicating with the technician, which I know that is a lie.

My husband spoke with another LG technician on March 24, 2022 and an appointment was set up with A and E appliances in Savannah, ga for April 13, 2022. My husband called today (March 29, 2022) to see if the technician was still schedule to come out on the date as stated previously and was told that the schedule appointment was cancelled and rescheduled for April 27, 2022. This has been one of the worst experience when dealing with LG. We have a ten years warrant in which it seems like that does not mean anything to LG corporation.

I have reached out to LG president per their protocol about a little a week ago and has need heard anything or received an email in reference to this serious problems. I am trying to find out what will be our next options. We do not have that type of money to waste on an Applicance which is suppose to be the number one product on the market.

Antonio and Sarah Crawford

Savannah, Ga

On a 3 year old refrigerator, the water filter caused a leak throughout the refrigerator, Water throughout the entire unit and on the floor. In working with LG, the housing unit needed to be replaced. Spent $350 Labor & parts to repair and had the same problem. LG defuncted the refrigerator in December 2021. To date, still waiting for my refund from LG an had to buy a refrigerator which I has been out of pocket since LG has never sent me a check. Oh yes, multiple Return Authorizations have been given and magically, LG closes them. Been in touch with the President's office since the end of December with no satisfaction. You wait hours on the phone and are told it's this department, no let me transfer you the right department, no we don't handle that so let me transfer you again. It takes hours to find a person to speak with since their communication mechanism is simply to text you. If you don't respond that day, they close your case. Now in month 5 and have wasted over 60 hours trying to resolve the matter. In shopping for the replacement refrigerator at Mom & Pop stores, they have the same experience and do not carry LG Products.

I called and spoke with a CSR on 3/20 after running diagnostic for error code on fridge, was suppose to get a call in 24 hours no call! called again on 3/22 and was told the repair requested was kicked back to customer service, CSR sent another request for fridge to be repaired again suppose to get a call in 24 hours, I get a call to from LG asking me what the error code on my fridge is? really its in the notes! this fridge is a 1 1/2 years old it should not be having problems I spent good money for it and all I am getting from LG is the run around. apparently there is no one in my area (Columbus Oh) to fix the fridge thats what I am being told by CSR.

On 3/15/2022 I had an LG Service repairman at my home to fix my LG Refrigerator, Model # LFX28978ST. The ice maker and freezer stopped working without warning spoiling over $100 of food in my freezer. I decided to pay the $132.50 service fee, (non-refundable), for LG service since I trust the competency of LG. Up to this point in time I haven't had any issues with my refrigerator. Upon arrival, the LG serviceman immediately indicated I had a refrigerator where the compressor had problems. Sure enough, my refrigerator needed a compressor. However, according to the repairman the refrigerator couldn't be repaired since he could update the motherboard or replace the motherboard since it was unavailable, and couldn't guarantee I wouldn't have issues soon after the repair. Much to my surprise he said I needed a new refrigerator. I just can't believe spending thousands of dollars for a relatively new refrigerator and being told to get a new one which will only last 8 years. My understanding there has been a class action lawsuit regarding the LG compressors.

We purchased the dishwasher 7/08/19 in the amount of $533.16.

On January 10, 2022 the pump casing assembly failed.

It still functioned but very loud. We could not afford to have an appliance repair person come and out to repair.

My husband ordered the part which cost $222.29 and followed you tube instructions as to how to replace the part.

LG manufactures cheap parts guaranteed to fail.

We just had to spend $3,000.00 to replace a 3 year old Kenmore Elite Refrigerator with an LG compressor.

Any appliance or appliances with LG parts should be banned, appliances should be manufactured to last longer than 3 years.

I purchased a surround sound system December 2021. After a few weeks, the rear speaker started going in and out. I switched out the wires that connect it to the base and that didn’t help. I requested service and shipped the entire system to LG. When we got it back, it worked for a week and then the same thing started to happen with the rear speaker. Additionally, the sub woofer would shut off about every 40 minutes and would turn back on. I have emailed and called LG many, many times for several months. I was told they would either replace the entire system or refund my money. They do not email or return my calls. It has been over a year fighting with LG to get any help.

I purchased my LG Thin Q in July from Brandsmart. I called LG a multitude of times about programming the system, the machine not completing the spin cycle, and the machine accumulating rust. Well I have been getting the run a round for weeks. Finally LG said decided to send a repair technician. Here we go again with the run a round. The technician changed the appointment 3 times. The repair team said they had to change the appointment because they were waiting on a part to come in. How can they know which parts are needed if no technician has been out to diagnose the issues. I sent pictures through a text message. Finally he showed up with a very frightening and very disrespectful attitude. I asked not to block the driveway and to please put on a mask and if he don’t have a mask I can provide one for him. He came in and didn’t have the part that I was told he was bringing with him. When I questioned him about the part he was supposed to bring with him he became upset and when I showed him the rust he became enraged and jumped in my face and began yelling. I had to ask him 3 times to leave my home and the only reason he left is because I told him I was calling the police. Unbelievable that LG would send out someone with a very bad attitude. I am very afraid of this person will he come back? What’s his intentions? What’s LG intentions? I call LG 2 times immediately after this happened and no one from management has reached out to see if I’m ok or to make sure my repair gets resolved, Why?

the washing machine is 8 years old and has a 10 year warranty. the rotor and /or sensor is the problem ( seems to be a common problem according to social media). the LG warranty customer service team is asking US to pay for a technician to write a report ( cost over $250) and maybe they will maybe they wont fix it. LG don't have a service team so we need to use a 3rd party and pay.

we have been in contact with a service technician who says these parts are not in stock in Aust and may be discontinued.

They LG say that a case manager will be in contact with us within 48 hours then they will notify me what they will do in the meantime how do wash our clothes for the next week or 2 or 4weeks?

I purchased a LG ThinQ Washer/Dryer combination from Home Depot in Savannah GA on 1/29/22. I asked that the units be delivered on 3/7/22. Upon delivery, the washer was unpackaged and dented. Home Depot MDO office stated that is how it arrived from the vendor. The warehouse knew the unit was damaged and sent it to me anyways. There was over a month for this issue to be resolved before delivery. The unit was not back ordered. Now I am left without a washer and waiting for LG to call me within 72 hours to schedule a delivery. This is completely unacceptable. I planned well in advance do avoid issues. I am stuck without a washer after paying over $2,700.00 for the units. I asked that this be expedited as none of this was my fault and no one can make this happen. With this type of service, I refuse to purchase another LG nor work with Home Depot. Order number H0122-238303.

It is really sad and unbelievable that we have visited the moon and are planning to visit Mars but LG cannot design and produce an ice maker that will operate properly. I doubt I will ever buy another LG product ever.

Hello,please somebody can help me?I have an LG Q7+ and I can't update the operating system...the phone always asks for the update but can't install it...i restarted it with factory settings,since one week ago I just can't update it.Please help!I bought the phone in Spain in 2019,the model number is LM-Q610EA and the serial number is 806CYAS0007056...even if the phone I have it since 2019,i used it only for 2 months

I bought a dishwasher and washing machine, I barely used the dishwasher, I didn't even do 20 dishwashers but gaurantee is over, I called LG to say my dishes don't dry so a tech iwas sent out last yr in April, he changed the sump and charged me call out fee 550.00 sump 1900 then a few wks later li decided to use it again and the glasses were cloudy, he came and changed the salt lid, R150, I used the machine 2 months later as I had a knee replacement and was away at my kids, the e1 code came on I called him again n he said machine is sick I should buy another one, I can't beleive a dishwasher that didn't even do 20 washes is problematic, now I need to buy another one and I called Shawn at LG to let him know I must have had a teou lesime machine from the begi Ning and bc I didn't use it that often I didn't know, HELP

On 02/05/2021 I purchased a LG refrigerator model# LFXS28968S /04 from ABC Warehouse. Let me start off by saying this product garbage! It worked for 4 months and has not worked properly for the past 8 months now. This has been going on for months now! I have had to make contact with ABC Warehouse, LG and the appliance company they've sent out here 7 TIMES to try and fix it and still we have a fridge that does not stay cool, freeze, make ice, reads CL E on the front of the ice maker dispenser that forces me to unplug the unit for increments of five minutes at a time and not to mention it makes a loud noise that feels like its going to explode at any second! I am fed up and no one at LG or its affiliates

are helping me! I've sent an email to the president of LG, made a complaint to ABC Warehouse, complained to Docs appliances who is supposed to be LG certified techs and still NOTHING has been resolved! Now I'm scheduled for an 8th service call thats going to take up to 8 hours to try and fix a problem that they already tried fixing the past 7 times, only now they are going to replace all the parts again all at once including the motherboard, evap system, compressor, vacuum seal it and as the tech stated with a smile on his face "in hopes that it works. WHY DO I NEED THESE PARTS REPLACED AGAIN IF THEYVE BEEN REPLACED THE FIRST 1 OR 2 TIMES?!?! I cant store anything in my fridge that I paid $2200 for thats just sitting in my kitchen as decoration! I no longer want this fridge, I want it out of my house! What can I do to get a refund?

Bought a refrigerator in November. Stopped making ice in December. called for repair in January. Found out the compressor was bad and Tech ordered new one. LG sent the wrong compressor and the technician didn't realize it until after the bad compressor was removed (part was mislabeled) Tech said compressor was on back order and refrigerator should be replaced. I have been dealing with LG customer service for the past 6 weeks trying to get this refrigerator repaired or replaced. Compressor is on back order until March 30 and yet LG says that I don't qualify for a new one because I haven't waited long enough. Every time I call LG I get the same run around, no one can help me, and then I'm told someone will call or email me within 3-5 days to help resolve the issue but no one ever does. I lost $500 worth of food when the refrigerator died and now have been without a refrigerator for 6 weeks and I may have to wait another 6 weeks before the refrigerator can be repaired. I am beyond frustrated and I am tired of waiting

Purchased dishwasher 7/1/21, delivered 8/10/21. Started leaking at top of door end of October. LG authorized service center made 3 visits between beginning of November and beginning of December. The unit was pullled out and re installed with each visit Door gasket changed, door lock latch replaced. Unit then developed leak from bottom of door and AE leak code that makes unit beep until power is hit off at the electrical panel. LG then sent out their regional “expert.” He determined a crack in the door panel liner. He also scratched up the control panel during his repairs. He stated that when he finally got a new door liner, that 3 others had been sent to him with damage. They also sent the wrong control panel replacement. The tech, named Jude, called LG with me standing next to him and told them unit continues to leak and is unrepairable. He did a live video with the LG techs showing them the leak and another crack he found in the door. After many emails, texts, phone calls, LG is refusing to refund/replace saying damage was due to incorrect installation of unit. This determination was made after 6 service visits in which the dishwasher was taken in and out each time by an LG authorized service person. It was never noted or mentioned to me the consumer that there was an install issue at any of these service appointments. Nor did their expert say that to LG when he spoke to them In front of me. If it was truly damage caused by installation why did LG pay for 6 service calls? Wouldn’t that have been noted after the first visit ? I jabbed a means new piece of junk that worked for 6 weeks and had been non functional since 10/30, when I made the call for service. LG has offered me 20% off a new dishwasher. Why would I buy another LG product after this experience? The least they could do is provide me a replacement unit if they won’t give a refund.

I have an APN # 32A31702166P and 3 warranted parts I want delivered to my house. Under the warranty the parts are warranteed, and the service is not. No where does it say on the warranty that i bought it back then . that I have to use a certified technician to order the parts. NO WHERE SEND THE PARTS NOW. A lawsuit will be coming to you and the technician who is trying to rob me with excess service charges. Both of you should be put out of business.

Purchased LG OLED 77" TV (a $3,400 purchase) with LG 5.1.2 channel 520W Sound bar system and subwoofer (a $800 purchase). The subwoofer stopped working one month out of warranty. LG customer service refused to cover repair cost under product warranty. I can certainly understand when the product is way out of warranty and is multiple years old but just 30 days? Seriously? I will never purchase another LG electronics product again. This clearly showed to me the company has no interest in customer satisfaction. I was extremely happy with my TV and sound purchase until the sub woofer failed. I have received numerous compliments on the TV setup and quality. It's very disappointing LG decided to ignore my request for repair work this close to warranty status. Especially since I purchased a high end TV from them.