The complaint has been investigated and
resolved to the customer's satisfactionResolved Lester Glenn Hyundai — service department
resolved to the customer's satisfaction
I moved to Brick last year from South Brunswick. When I was looking for a new Hyundai, I went to Lester Glenn Hyundai on Rt 37 in Toms River. I first filled out an inquiry on the internet about the Genesis. Shortly afterward I was contacted by Lester Glenn to come in for a test drive. I went in and the salesman who assisted me took me in a residential zone (25mph) to test drive the luxury sport sedan. I really did not have a chance to see what the car could do. I came back a week later with my wife and dealt with another salesman who gave us another Genesis and let us take it out ourselves. We went for a nice test drive, but the car pulled to the right and I did not have a good feeling about it. The salesman thought the tire pressure may be low, but the vehicle had tire pressure sensors, go figure. We owned a 2006 Hyundai Azera Limited that had almost 50, 000 miles on it. The dealer was having a good sale so I decided to trade the 2006 for a 2009 Azera Ultimate. I was very satisfied with the purchase process, as the general manager assisted the salesman with finding the exact model I was interested in. The vehicle took a few days to arrive, and we picked it up in the evening. The next day I noticed that there was some glue on the roof that was never removed, and there was a scratch in the rear bumper. I returned the car and they attempted to fix the scratch. I had to drop the car off for the "Bumper" man to repair it. The car was ready the next day, but when we picked it up it looked like a child did the repair. I asked three salesman who were standing out back if they saw the repair, all three said they don't have very good vision. LOL. I finally convinced them to fix it properly. They assured me that their new body shop would make it look new. (It's a new car) Well this did not happen, I had to bring the car back a third time. This time was a charm. The body shop manager made sure that the car was fixed properly. I will add that during the second repair, I was given a fully loaded Genesis to drive while my car was being repaired. I was very tempted to buy it. My older Azera had an electrical problem that the other dealer diagnosed and repaired. The new car had the same problem, plus it had an audible vibration when the car is in drive. I dropped the car off and to my surprise they could not replicate the noise. I sent an audio file of the noise, so they asked to have the car for a couple of days. While the car was there I asked (via email) to have the oil changed while they had it. They offer free oil changes. Well I received a voice mail that the noise is from a solenoid inside the transmission, and that the noise is of an acceptable level. Great! $26, 000.00 and I get a free noise... Well when I picked up the car I looked at the invoice and there was no mention of an oil change. The wire harness was replaced. I asked the girl at the desk and she said it was not changed. Just another disappointment. When I arrived home I was reading the vehicle inspection sheet and every area of the car was checked and given a check mark in the green OK box. I noticed the car appeared to be washed, and the tires looked dressed. I thought was a nice gesture until I walked to the passenger side and that side was not done!!! Does anybody quality control what leaves the facility? I feel embarrassed of them. The sales department is okay, but the service department has really got to be overhauled and get their act together. I will not be using their service department ever again. They tell you call if you are not 100% satisfied but apparently it falls on deaf ears.
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