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2.6 5 Reviews

Toyota of Orange Complaints Summary

2 Resolved
3 Unresolved
Our verdict: Dealing with Toyota of Orange, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Toyota of Orange reviews & complaints 5

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7:09 pm EST
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Toyota of Orange Car service

I took my car to Toyota of Orange for the 5,000 service on February 18, 2022. Service Tech was Patrick Konghotha. He wrote up expensive services again that were just done the last time when I was in on July 24, 2021, exactly 4,869 miles later. We left messages for David Velilla, who the paperwork said to contact in case we were not satisfied, but he does not return calls. I feel Patrick took advantage of me being a single senior citizen and not knowing much about cars, I trusted him. The total bill came to $4,134.81. I feel like I deserve an explanation why he felt he had to cheat me, and would like a refund on the unnecessary charges. I have all the paperwork needed.

Desired outcome: I would like a refund of the duplicated unnecessary charges and an apology.

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2:22 pm EDT

Toyota of Orange Cracked windshield

I recently bought a used Scion tC with a cracked windshield. They had deemed it unrepairable and written in the contract that they'd replace it. When I called to setup the appointment, they refused to replace the windshield and insisted on only repairing it. Thus, violating the contract. I told them I'd drive back once to give them the opportunity to repair it, because it's a 120 miles drive and half of my day. Then the repair wasn't even done properly. After I complained, they said to drive back again and now they'll replace it. When they could've done that in the first place. The dishonesty, manipulation and lack of integrity doesn't give me any trust to go back for their services. And they just keep giving me a canned response. I'm an unsatisfied customer. I will not be returning to Toyota of Orange.

Desired outcome: Pay the quote for a reliable outside vendor to replace it

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3:34 pm EDT

Toyota of Orange toyota certified tacoma, 2015, 55300 miles. pitted windshield

After the purchased of the tacoma, a few days later driving into the sun the windshield was pitted creating hazardous visibilty. Service MGR., wanted to repair what side was pitted. Not replace the windshield. How can a dealer put a truck with a bad windshield on the lot for sale and not discover it during their inspections. Dealer advertisement states: Quality used vehicles and you wont get a LEMON.

I replace the winshield cost $156.00 on 3-27-19. Would like the dealer to pay half.
A letter 3-28-19, was issued to the Toyota of Orange, Owner /CEO, the general manager answered by a phone call. Got no where with him only I should got hold of them first. He never stated how this could happen with the windshield or the root-cause or that their sister Toyota company is in H.B. Ca. down the street a few miles. Is this a SAFETY ISSUE? Thank You, E. A

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Is Toyota of Orange legit?

Our verdict: Toyota of Orange has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Toyota of Orange's position as a benchmark of trust and quality within its industry. Users and clients of Toyota of Orange can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Toyota of Orange earns 96% level of Trustworthiness

Perfect Trust Endorsement: Toyota of Orange achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Toyota of Orange has registered the domain name for toyotaoforange.com for more than one year, which may indicate stability and longevity.

Toyotaoforange.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Toyotaoforange.com you are considering visiting, which is associated with Toyota of Orange, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Toyotaoforange.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The toyotaoforange.com may offer a niche product or service that is only of interest to a smaller audience.
  • Toyota of Orange protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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8:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota of Orange Service deception

I took a truck into the service bay today. I was given an estimate of $200.00 until they were able to determine the cause of the check engine light. Once they determined what it was, I felt their price was excessive, so I went to pick up my truck. I was then informed that it would be a $95 charge due to the diagnostic test they had to run. Not once was I informed of this fee. The service writer only told me of the $200 estimate. We had purchased two previous trucks there and got the service manager to agree to come down to $45, only after a lengthy discussion. We will NEVER visit that store again and will not recommend visiting it.

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essa
,
Sep 15, 2008 1:13 pm EDT

Gentlemen owners toyota We institutions Issa services diesel we have some complaints from our agents in Egypt are from some service centers are toyota pipeline.
1 – The section you have the president in Cairo field Abbasid have many problems and general manager Engineer / Mohamed SNAD AND
Aigco Company (Group Egyptian-Italian) for the owner's engineer / Ashraf Alharnobi. That Ruiz in the city of Sharm el-Sheikh.
The substance of the complaint: Maintenance work is not competent to face
2 - Aigco Company (Group Egyptian-Italian) for the owner's engineer / Ashraf Alharnobi. I do not have sufficient experience and Kilkenny in the type of vehicles (k2d-hice toyta) diesel minibuses.
It was from us the following:
1 - Maintenance work for clients, which led us to pay tribute to our qualified in the maintenance of the Under-Kuwaiti companies.
2 - For the maintenance time when the agent takes time no less than 21 days at most. As for us to take more time to 5 days. In any number of cars. (This weakens the confidence of your client)
We are dealing every 6 months at least in the maintenance of about 500 cars toyota with continued growth in this number (especially in all types of diesel toyota)
The owners want a lot of companies that have the brand cars such as Coti tourism companies dealing with the maintenance of our institutions and not with your agent.
The reasons are:
1 - long time TAKE agent in the detection of faults and defects
(Leading to losses of these companies)
2 - not enough expertise to the reform and Kilkenny.
Alert (This affects the reputation of the region)
We have all modern equipment for the detection of flaws and faults and all trained manpower and expertise and owners that led to the customer's maintenance branches.
Our demands
1 - Twita servicing and maintenance of diesel and we want our slogan toyota count and service center to you. We have all possibilities for this.
About our institution
1 - and we have the approval of major companies that do business with brands toyota.
2 - the customer has to ensure we have a period of not less than a year on spare parts and maintenance.
3 - our 46 year experience in the field of diesel.
4 - Branches current (3 branches in the city of Cairo - Hurghada - Sharm el-Sheikh - level) and we are in steady progress and other branches of the reason the customer experience.
Alert
We hope interest in the complaint and our complaint that you and yours is not the solution for you please contact us by e-mail is his solution to this problem.
Thank you for your endeavours

E
E
essa
,
Sep 15, 2008 12:19 pm EDT

Company toyota global auto industry.
We are the owners of the Centre desIles, we maintain several branches throughout Egypt
We found in one car Branches problem in the engine systems with the fact that it has entered a maintenance center Toyota could not repair the defect by car and even asked the customer Climate piece parts, which led to customer complaints and have it repaired within our own branch maintenance and there was a difference between reform and the replacement pieces Large parts and this leads to weak confidence between the customer and your maintenance centre and we are ready to take power of attorney maintenance Toyota and we all have modern equipment required to repair defects and have no more than a branch in Egypt

ComplaintsBoard
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8:46 am EDT
Resolved
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Toyota of Orange Terrible customer service

This is the worst car dealership with which I have ever done business. I unfortunately bought my car there 2 YEARS AGO and I am STILL angry about the shoddy, unprofessional way in which I was treated.

After I bought a brand-new car from this terrible dealership, I noticed a "check engine" light on my dashboard after only 3, 000 miles. I called the dealership immediately to see if I could speak with the service department; unfortunately, it was almost 7 p.m. and the service department was closed, but the manager on duty offered to help me with the problem. This is how he attempted to help me: LAUGHING at me on the phone when I described the problem, and then condescendingly asking me, "Well, ma'am, have you tried putting gas in the car?" EXCUSE ME?! GAS IN THE CAR? What a joke! That had NOTHING TO DO with my problem, but this male manager heard me - a female - on the phone and automatically went into "Gotta help the dumb little woman" mode. Unfortunately, this condescending jerk did not realize that it was HE who looked dumb. When I attempted to make a complaint to his supervisor, he said he did not have one. That infuriated me even more - I knew full well that this guy had a supervisor and that he had not just walked in off the street and hired himself. I hung up on him and called the dealership the next morning. By then, I was totally irate, having stewed about this man's inappropriate, sexist comments to me all night long in addition to worrying about the "check engine" light on my car. The woman at the dealership with whom I spoke the next morning was, unfortunately, as unprofessional as the manager had been to me the previous evening, and she accused ME of being rude simply because I was making a complaint about her employee. She hung up on me (another GREAT example of the customer service that you will encounter at this dealership) and I was left with my "check engine" light still blazing on my dashboard and no help whatsoever from the dealership to whom I had just paid $15, 000 for a brand-new car. Then, the fun REALLY started: the owner of the dealership called me late in the day and left a message for me on my cell phone, telling me not to call his dealership again and he also said "please don't harass my staff again." I had no idea that calling the dealership from where you bought your BRAND NEW CAR COVERED BY WARRANTY qualified as harassment, but the owner of this place sure made it clear how he felt about customers who complain about anything. I also was left to wonder how this man got the impression that I was "harassing" anyone, and the only thing I could deduce was that his employees had concocted some elaborate story to keep their own tails out of trouble for the way that they had treated me. This dealership is happy to take your money, but then please leave and don't ever come back for service or with a question or - God forbid- a complaint! After receiving this boorish, slanderous message, it became clear to me where his employees got their bad attitudes and unprofessional demeanors.

I called Toyota corporate directly and complained about this dealership being in business with their product. Because of the terrible way that I was treated by this dealership, I will never again buy another Toyota, which is a shame, because they have a quality product... but when they allow unprofessional people to buy into their franchises and to represent their products - people who cannot even answer a simple service question without being sexist and rude - the quality level of the product is greatly diminished, in my estimation.

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Aube
, US
Jul 31, 2016 7:52 pm EDT
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I bought a brand new rav4 and I drove 10, 000 miles needed brakes .now I drove 8, 500 I need a SECOND PAIR OF BRAKES.toyota of orange blames me they say "I HAVE BAD DRIVING HABITS " that's odd I been driving over 40 years and never had brake problems. I am sick over this I pay 500.00 a month for a lemon. I am and will go forward on this..I want them to replace my lenon with a car I feel safe in. I been buying g toyotas for years and so has my family and friends ... this is a big thing to me and 2nd big thing the manager in service threatened me by calling the police and reporting the loaner they gave me stolen . I bought a lemon and they won't fix this for me. Some how I have to find David wilson and talk to him I know he will not tolerate such poor business.

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Contact Toyota of Orange customer service

Phone numbers

+1 (714) 907-4742 +1 (714) 907-4743 More phone numbers

Website

www.toyotaoforange.com

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