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Hyundai Complaints 843

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5:20 am EST
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Hyundai My Hyundai emergency kit bag

So guys, My car is a 2021 Hyundai Venue [fairly new] This has been very traumatizing, it may seem like a minor issue but i had an incident occur on this day 11/01/2023. The tyreseal exploded in my car which was placed at the rear. Thankfully i wasn't hurt. Now not only did the canister exploded & the mess, the entire bag was destroyed, even the booster cables landed at the passengers front floor. My rear light brake cover was displaced. The trunk cover is destroyed.

Apart from the mess caused by the glue like liquid. I have asked the dealership for help/advice [ethekwini hyundai], the manager fail to reply - Finally I do not plan on paying for any damage as this kit is supposed to remain in the car as this is the purpose of it [emergency] instead it nearly kill me. Health & safety hazard. I will appreciate your help.

regards Annie

Desired outcome: Positive news

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Update by Annietyler
Jan 13, 2023 5:53 am EST

this is the product that exploded

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Hyundai My 2013 hyundai veloster

I took my car in for the steering column to be checked, only to receive a call that I needed an entire engine. I asked if they could give me a loaner car until Hyundai’s Cooperate Office had approved for the engine to be fixed and the car had been fixed, only to be told they didn’t do loaners and that I had to rent my own car and await for Hyundai to reimburse me funds. Now the economy is high, don’t have funds to rent a car weekly and wait on Hyundai to repay me, I’ve called going on the second week and my car is still sitting at the dealership, has not been fixed, I suffer with Sjogrens disease, which is like Rheumatoid Arthritis, so most of the time I’m in a lot of pain and don’t have time to stress about Hyundai fixing my car, nor attempting to get a rental weekly, and majority of the time the rental car doesn’t have any cars available, so I have to sit for a few hours. All of this so I can get to work, when it’s not my fault that my car is in this condition. The entire situation is Hyundai’s fault, and their faulty engines, as well cars. I would tell anyone and everybody don’t buy Hyundai. I will be contacting the news media, as well my lawyer.

Desired outcome: If they car lot could please provide me with a loaners vehicle, or pay for my rental up front it would definitely be appreciated until my car is repaired. [protected]

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Hyundai snowblower 28in 375CC tracked

I bought the Product Name: SNOWBLOWER 28IN 375CC TRACKED, from Kelowna Princess Auto. Second time using it, one of the tracks came off. No help from the store, they didn't care and left me hanging. I have no way to return it to be fixed or replaced. The snowblower can't be moved on only one track. Shipping costs $1,500.00. Their customer satisfaction policy is nonexistent, as is the guarantee on their products.

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Hyundai troubled vehicle

unsafe issues with my vehicle -it has stalled jerked multiple times doesn't accelerate it has the check engine light come--my vehicle stalled out numerous times at 1900 miles i have brought this vehicle in and there has been nothing that has been found. But my safety has been in jeopardy multiple times and i was told that i should record this the next time that it happens and put myself in more jeopardy--after having all these issues with my vehicle my gas mileage has become very poor -- the first time i was told that it was a cylinder misfire and they updated the software on the vehicle. But to my concern with it has not been fixed as my vehicle with jerk at random times and then go back to normal my gas mileage has not been good since i went on my road in August and i am basically told that there is nothing that can be done what a unhappy customer i have been and i really regret purchasing this vehicle.

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Hyundai 2023 hyundai santa fe calligraphy

The seats are very uncomfortable. It feels like a board is right in the middle of the seat and hits you right on the tail bone. The auto is equipped with "Quilted premium Nappa leather trimmed seats".
I purchased two seat cushions. We then discovered when using the cushion on the passenger seat, the airbags do not work. I'm assuming the driver's side airbags will work.
I have met with the dealer and their response is the seats are like new shoes and they need to be broken in. I have owned the cal for over a month and still not broken in.
Sent a complaint to Hyundai USA and their response is talk to the dealer.
The dealer will not return my calls

Desired outcome: Replace the seats or add padding

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Hyundai Excessive oil consumption

My 2017 Hyundai Santa Fe is using 1.5 to 2 quarts of oil every thousand miles and leaves a white cloud while driving around town...

My problem started at around 70,000 miles with the oil level being down less then a half quart, By 77,000 it was using more oil... I took it to Hyundai of El Paso where Vergil Esquivel (Dealership Service Manager) told my to my face that Every car in the world use's some oil and I did not need to worry about it!

At 78942 miles I convinced him that something was wrong so he set me up with David Mora (Service Advisor) to start an oil consumption test... I have returned every thousand miles and yes the oil use is getting worse.. We are now up to 2 quarts of oil every thousand miles after all most 5964 miles I am told that Hyundai America wants another oil consumption test!

My other on going problem is the switch's on the steering wheel quit working and your dealership wants me to pay $260 to have the "Clock Spring replaced" After the A/c line failed after El Paso Hyundai serviced it and fighting to get it covered under the warrantee I am scared that this will be a few month fix..

At this time I am not paying $80.00 for yet another oil change only to have a cheap oil added every time I return for the thousand mile check.. I will be losing time off from work having my oil check and topped off of a car that we just cannot trust any more..

El Paso Hyundai Invoice numbers as follows

[protected]/1 David Mora milage 75480

2 1000 mile checks where Virgil filled oil in service line

[protected]/1 Vergil Esquivel milage 78018

[protected]/1 Steve Sanders milage 78942

[protected]/1 Israel Degraw milage 80070

[protected]/1 Israel Degraw milage 80987

[protected]/1 Samuel Clark milage 82489 2 quarts and start of required Hyundai ownership and proof of registration

Desired outcome: I want my motor to be repaired so it stops smoking and using oil so we can trust it again, I want the switch's fix on the steering wheel so they can be used again..

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Terriedc
, US
Dec 20, 2022 3:11 pm EST

I had the same problem, car eating oil and there was no leak. Service had me do the check the oil with them every thousand miles. Each time, 2-3 quarts had to be added. My car was covered under warranty. I was advised I needed my engine replaced. Took a little over a month for me to get that done and get my car back. I Drove it for two days and it just stopped. Guess what? Now, it needs a new transmission. I have been waiting since August 22nd for my car. I'm told parts are backordered and given multiple dates for its return. I've spoken with a Service manager who should not be allowed to talk with customers and given no satisfaction. I posted a bad review on Facebook and was contacted and asked to call the GM. I'm still waiting for my car and the GM to call me back. 4 months, I have been without my car. Do you have any idea who we can contact corporately to be of assistance?

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Hyundai Hyundia Tuson 2015 Engine replcement.

The engine on the car died, I had it Towed to Branfon Hyundia in New Haven CT. they said they would replace the engine, as the tuson engine has a lot of problems .. they said it would be ready in a week,I am still waiting , now the the Guy John told me your engine is in California how do you like that. he was nasty I am 80years old and depend on my car to get around and take my Grandchildren to school,and pick them up . this was totally uncalled for . He refused to give me a loner car ...

Desired outcome: I want my car repaired , and I would like a Loner car so I can go to my DR,s

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Update by Ann cameron
Dec 08, 2022 9:24 am EST

I would like my car fixed ASAP. and a loner car until it is fixed there is no reason that John was nasty telling me your engine is in California how do you like that

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Kat Rivera
, US
Jan 04, 2023 10:32 pm EST

Wow Ann I'm so sorry this is also happening to you. I took my car became completely disabled after trying to reverse into my driveway they had the car since October 12, 2022 and never communicated with me what was happening I went multiple times ro get information to just keep getting frustrated with no answers. I finally got the car back 12/01/22 and unfortunately merry Christmas to me on 12/24/22 the car is back there yet again with any answers and yes that man is pretty rude and hyundai clearly doesn't care for their customers. I'm still waiting for a call back from them to see what is wrong this time.

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LividinLasVegas
Las Vegas, US
Jan 23, 2023 3:40 am EST
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Replying to comment of Kat Rivera

I'm sorry this happened to you both. Below is a letter I wrote to Hyundai in my situation.

Hyundai Corporate,

I am writing to you today regarding the services I received on my 2012 Hyundai Tucson and the experience at ABC Hyundai Las Vegas.

I brought the car to the dealership on June 28, 2022 for the 150,000-mile service that was recommended. Attached is the invoice #134869. I had a concern that the muffler had a metal ping sound to it and asked them to check it out. See invoice indicating that nothing was found which was incorrect because muffler was still making noise at time of pick up. Questioned the technician and then trusted Service Advisor Dominique Morrison.

On August 4, 2022, my son was driving, and the car shut down while as he was traveling down a major road. I am thankful that he was not injured due to this incident. The car was towed to my local repair shop Atlas Automotive. Atlas Automotive diagnosed that the engine had seized. See Atlas automotive invoice #9386. The next step we took was to refer to our paperwork where we found there was a class action lawsuit recall on this issue with the engine. We were part of the class action lawsuit; therefore, we called ABC Hyundai and were advised to bring the car in. We had the car towed to ABC Hyundai on August 10, 2022, at our expense to have the engine repaired under the recall issue.

The car was towed and delivered to ABC Hyundai, Las Vegas on August 10, 2022, A few days later, I was contacted by Service Advisor Dominique Morrison. He said, “I see your car is in for service, what are we doing?” I reiterated to Dominique Morrison that the engine seized and, just a few days ago, he spoke with my husband who explained exactly that. He was extremely rude when speaking with me and told me he didn’t recall the conversation and would have to get back with me as he didn’t believe the engine would be covered. I asked him to call my husband to discuss the conversation they had a few short days prior to having my vehicle towed to ABC Hyundai Las Vegas per his request. Dominique Morrison called my husband back that same day and told him he would have to look into Hyundai covering the engine and get back to him. Dominique Morrison called me back and said my car was eligible for the engine replacement under the class action lawsuit as it was under 150,000 miles. Approximately a week later, Dominique Morrison called me and requested all the service invoices that I had on the car. The car was only serviced by the Hyundai dealership in Corona CA, where the car was bought brand new in 2012, and ABC Hyundai Las Vegas. The reason the car was only serviced by the dealers is that we got a gas card rebate after service because the mileage was overestimated on the original purchase. I had all but one invoice, and I provided all of them via email to Service Advisor Dominique Morrison as requested for corporate approval. After that point I asked for a loaner car and was told by Service Advisor Dominique Morrison that I could not have one until the engine arrived for installation. That did not seem accurate or correct due to the fact my car was included in a recall. At this point, I am approximately 3 weeks without a vehicle and expressed my concern about needing a loaner car to Service Advisor Dominique Morrison. I asked Dominique Morrison to please contact me as soon as the engine arrived, he indicated he would do so. Please see email attachment communication throughout the process.

I, along with my husband went to the dealership on September 3, 2022 to get the loaner car that was promised by Service Advisor Dominique Morrison. Once we arrived at the dealership, Dominique Morrison indicated that we now needed to contact Corporate for a loaner car. At this point, I was frustrated because of the vehicle issue that put my son in danger, as well as others on the road, the continuous rude communication from Dominique Morrison every time he called, the lack of communication from Dominique Morrison on the status and updates of the engine delivery, along with the poor communication and misdirection of what was actually told to us. I told Dominique Morrison, just please fix the car because it was now a month without a vehicle that was not any fault of mine. My husband and I called Dominique Morrison a few times to get an update in which he responded its not in yet and he didn’t know when it would be in. Please note, Dominique Morrison’s communication was via email to say the engine was delayed. Dominique Morrison never contacted me when the engine arrived nor was any follow up done by Service Advisor Dominique Morrison on this issue.

Now we are 2 months into this issue, and still without a vehicle, as well as no communication from Dominique Morrison on when the engine would be arriving. Then, on October 11, 2022, Service Advisor Dominique Morrison called me to tell me that new engine was installed and when the mechanic was installing it, he noticed the exhaust manifold was cracked and the cost to fix it would be $4,140.70 out of my pocket. Again, Dominique Morrison, was extremely rude when speaking to me about this, was extremely disrespectful to me and refused to let me talk so I could digest and understand what he was saying. Honestly, he is truly the rudest person I have ever spoke with and the rudest person I ever met. Obviously upset about the way Dominique Morrison spoke to me along with the enormous cost I would have to pay out of pocket, I called my husband to ask what to do. My Husband called and spoke with Service Advisor Dominique Morrison and told him that the exhaust manifold was $2,700.00 online with official Hyundai parts, and how can you charge labor when the car was apart already. I asked why they wouldn’t request Hyundai to cover it and Dominique Morrison explained, he put the request through and corporate denied the request, however they approved replacing the starter. My husband requested Dominique Morrison to have them put it all back together and we will pick up when ready. My Husband was the main point of contact with Dominique Morrison regarding the car engine issue since the beginning. Why would Dominique Morrison call me and not my husband about the cracked exhaust manifold is suspect as to motive and cost.

On October 22, 2022, my husband and I went to pick up the car and we asked Dominique Morrison for the paperwork that shows Hyundai denied the request to cover the cracked manifold at a cost of $4,140.70. He made every excuse as to why he couldn’t print out the document. After about 15 minutes of telling him I am not leaving, he finally printed out the document. He informed me that he had to jump start the car as the battery was dead from sitting so long at the dealership. The car was filthy, and not cleaned at pick up. The tires were flat to where the tire pressure warning light illuminated as I was driving the car home. I had to stop to fill all tires as to not have any other issues arise that would put me or any other drivers on the road in danger. Since the car had been sitting there for a few weeks shy of 3 months, when we came to pick up my vehicle, these items should have been checked and completed as formality as well as for safety.

As mentioned above, the battery was dead, therefore, prior to me taking the car to Atlas Automotive to discuss the cracked manifold issue and get a second opinion (as the smog was due in September 2022) I had to jump start my car. Another issue that continued after I picked up the car. Once at Atlas Automotive, I explained to the mechanic what Dominique Morrison had told us, that the exhaust manifold was cracked and may not pass smog, and he said the out-of-pocket cost would be $4140.70 to fix it. Worried that it would not pass smog, and the added issue of the extended and lengthy time it was at ABC Hyundai, Atlas Automotive did a thorough inspection and indicated there was no crack in the manifold after removing and examination. Atlas Automotive advised I replace the dead battery, at an out of pocket cost to me of $185.31, see invoice from AutoZone; drive the car so the sensors would reset and it should have no problem passing smog. I did exactly what Atlas Automotive advised and the car passed smog without a problem.

On November 9, 2022, my son indicated the car was running bad. Yet more issues we incurred due to the incompetence of ABC Hyundai. He checked the oil and there was no oil in the new engine at all. See pictures of dip stick and receipts. This is beyond unacceptable and complete negligence falls on ABC Hyundai. We then added 4 quarts of oil, to save the new engine we waited almost 3 months for. Please see receipt for oil from AutoZone

In conclusion, this was an extremely horrible 3-month experience with ABC Hyundai, Las Vegas, and would like to recap what has occurred from August 4, 2022 to November 9, 2022. The car was out of our possession for over 2 months. We were denied a loaner car, Dominique Morrison was extremely rude and disrespectful. There as an extreme lack of communication and severe misdirection of responsibility along with promises not kept and pushed onto corporate. The exhaust manifold was never cracked and the erroneous charge to fix it was diverted to me instead of my husband who was the contact for Service Advisor Dominique Morrison. At the time we picked up my vehicle, the tires were flat, the battery was dead and the car was filthy, all which are safety issues and negligence on behalf of ABC Hyundai. Then the new engine was driven on for 259 miles with no oil in it at all. We trusted that Hyundai would ensure that my engine replacement, which fell under the class action lawsuit; would be fixed correctly and with facts stated above, it was not! What damage has that caused the new engine? Who do I trust? I have always praised the car itself and the service I have received with Hyundai up until now. Dominique Morrison was the first line of communication, and from the very first conversation, his rude demeanor and disrespect did not resonate very well with me. I feel like the dealership has broken that trust. In all honesty, I was disrespected, ignored and given very poor maintenance service of my vehicle. I believe I was misled through the process by Service Advisor Dominique Morrison. I would like to know what actions Hyundai will be taking to rectify the inconvenience of not having a vehicle, the unnecessary costs incurred and negligence on behalf of ABC Hyundai, Las Vegas as stated above. In addition, how you will be following up on this very disappointing and stressful experience.

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Hyundai Clutch problems

I bought a Hyundai i20 1.2 motion, it was second hand, and I started having clutch issues, where before I can start the car, I had to pump the clutch to get pressure, then while driving, I would loose pressure again.

Initially, I took it to my own mechanic, he had a look and recommended that I replace the entire clutch kit, which I did.

About a year later (September 2021), I started experiencing the same problems, I then decided to take the car to a Hyundai service center in Warner Beach (Amanzimtoti), I explained everything that has happened with the clutch up to that point, the mechanic at the time, asked if I could take the car to his place where he does private jobs, saying it will cost me half the amount that Hyundai will charge, I declined and booked the car in with Hyundai. The same mechanic who asked to service the clutch privately, worked on my car, and advised that the clutch needs to be replaced, and that the clutch master cylinder and hydraulic lines were loose, I gave the go ahead and ended up with an invoice of R7920.64.

Now, a little over a year later, I am experiencing the same problems again, so I booked my car in with a Hyundai service center in Roodepoort, and they are now advising that the slave cylinder has a leakage, and quoted me R4007 to repair it.

I advised them that I have been experiencing endless problems with the clutch, and that Hyundai should pay for the repairs, because why was this issue not picked up when I took my car to them in 2021? The clutch kit was never the problem, so I ended up paying R7920.64 for nothing? and now they want me to pay R4007 again to have the problem resolved?

Surely in cases where a mechanic overlooked a problem and replaced something that was not necessary, Hyundai should carry the cost of repairing the actual problem and not hold the customer accountable for it?

I have always been a huge Hyundai supporter, almost every car I have owned, has been a Hyundai, but this is the last, if Hyundai cant take accountability for their mechanics errors, which resulted an big repair costs for their customers, I don't want anything to do with Hyundai anymore, and will never buy or recommend a Hyundai to anyone.

Desired outcome: I would like for Hyundai to cover the cost of replacing the slave cylinder

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Hyundai Title to Vehicle Needed ASAP

My vehicle was paid off 14 months ago. I have not received my title as of today. I tried to register my vehicle and couldn't because of the title. I called and spoke with the Specialist Dept. Terry & Christine who escalated this matter however I need my title ASAP due to registration expires on 10/31/2022 and can't wait up to 2 weeks to get this document. Please call me, my name is Jeanne Supino cell phone [protected].

Desired outcome: Obtain my title ASAP within 5 days to get my vehicle registered to be able to drive to my doctor appointments

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Hyundai Hyundai venue

Call log for Case number [protected]

10/8 car died-towed from a field in Sugar Loaf NY-Towed to Suresky Hyundai Goshen NY (spoke with Zoey)

10/11 Spoke with Zoey who said it was moved into the bay and I would hear by the end of the day (no word)

10/12 Called Suresky told they would call back

10/14 10:21am Left a message for Shawn from service

10/14 10:21 am left a message for Thea from Complaints (she was the last case manager)

10/14 12:30 spoke with Shawn from Suresky service who informed me the transmission was approved and it would take 1-1 1/2 weeks to complete

10/15 9:40am emailed complaints department again

10/15 9:41am spoke with Customer Service (Navdeep) Said would escalate to case manager was told Alma was scheduled to call me on Monday

10/17 2:35pm no response from Alba called customer service and was given Alma’s number

10/17 2:40pm left message for Alma

4:28om left message for Alma

10/18 12:30pm Left message for Alma

10/18 12:36 called customer Service who couldn’t help- gave me to supervisor Jacquelyn who couldn’t help

10/18 12:54 left another message for Alma

10/18 1pm called Pacific division of Customer Complaints (found online through another person’s complaint about service) spoke with Paula who added another escalation and game me a number she thought was the main number for the Eastern division. ( it was not)

10/18 2:25pm I located the main number through past emails and spoke with Marcei who sent a second escalation request to the supervisor.

10/18 5:09pm received call back from Alma but I was on a virtual interview and could only ask if I could call back, she said not but she would email which she did asking for service records

10/19 I am currently in North Carolina, my daughter was in NY for another day and Paramus Hyundai where all previous repairs were maid would not email me the service records because of sensitive information on them and I could ONLY pick them up. She did indicate that Hyundai can access their own records through a portal

10/19 Emailed Alma with this information requesting confirmation that this was possible.

10/22 12:15pm Left message for Alma asking about portal access confirmation

10/24 6am Left message for Alma asking about portal access confirmation

10/24 1:30pm Left message for Alma asking about portal access confirmation

10/25 10:17am Left message for Alma asking about portal access confirmation

10/25 10:30am Called main number at Consumer Complaints spoke with Marsay who indicated she would again escalate my request for help

To date aside from one phone call from Suresky Hyundai, one phone call and one email from Alma, I have had to do ALL the work with still no outcome. I found this quote on your website. So far my treatment is inhumane. SOMEONE HELP!

Merle Scordo

[protected]

[protected]@gmail.com

Our Vision

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We are here to do the right thing for humanity.

Humanity unites us and makes us stronger.

Humanity accelerates progress by creating innovative solutions to solve global problems.

By believing in the value of humanity, it allows us to strengthen our relationships, feel connected, and get more from life.

Desired outcome: BuyBack-Do the right thing-This car is a safety hazard and should not be on the road!!! Vin# 1FADP3F20DL

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Hyundai Hyundai motor - vehicle title

To Whom it may concern,

On July 6, 2022, we leased the vehicle in Missouri and finance it through Hyundai Finance.

We moved from Missouri to Colorado and refinance the vehicle from a lease to purchase vehicle on July 25, 2022, through Navy Federal.

I have contacted Hyundai Finance for a vehicle title since July 26, 2022.

I keep being advised that the title was at the DMV and other times the finance department will request the title and we still do not have a tile.

We have contacted them many, many times.

When we ask them about the title Aug. 10, 2022,

they requested the vehicle odometer, and we sent it the next day (2) times.

The phone calls for Oct. are listed below.

On Oct. 5, 2022, we talked with an agent, and she stated that they will mail the title.

On Oct 6, 2022, I talked with a Supervisor Alex, he will special request the tile and it will send by Oct 11, 20022

On Oct 14, 2022, we called again an agent said by Oct. 18, 2022, will be mailed.

On Oct. 20, 2022, a supervisor advised that Hyundai does not provide titles to vehicle.

I called again and the other supervisor advised that no request for a title was submitted, and it would take maybe 6 to 8 weeks.

Navy Federal Credit Unio will increase our loan rate if we do not provide them with a title soon.

Colorado DMV is also asking me for a title to the vehicle.

I am asking for all the help you can give to us to obtaining the title to the vehicle.

Thank you

Gilbert Streit

Desired outcome: [protected]@yahoo.com

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Hyundai intake manifold

Sept 19 2022 engine light on. Ran diagnostic test and failure of a 12 volt motor in intake manifold showed up. Repairs were ordered and completed Oct.13 2022. Whole intake manifold replaced at a cost of $628.76. Since I ordered the repair and the mechanic needs diagnostic test to know what to repair why am I charged $63.98? Secondly why would this break down after only 53,200 kllms? Thirdly, why a whole intake manifold for a 12 volt motor?. Peterborough Hyundai called and I told the girl the problem. She said the service manager would call me. No call ever came. Thanks for your help and answers. Work order #s 65788 and 66316

Desired outcome: Test refund and some answers

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Hyundai Engine replacement

Re: 2014 Hyundai Sonata, GLS Vin # 5NPEB4AC1EH859186 (PA#103870)

On 8/3/202, took my vehicle to the Len Stoler, Inc Hyundai dealership because the check engine light was flashing, and the vehicle would not go over 60mph. After several weeks I was informed that my engine needed to be replaced. My car set at the dealership waiting on a replacement engine for 4-5 months before the engine came in 11/19/21. On the September 9/26/22 I took my car in to Antwerpen Hyundai to check the car because the Engine light came on in the vehicle. Three days later I was called and told my vehicle was ready and that there was no issued detected by the Rep. Rick and I was charged $101.12. Less than a week later I took the vehicle back to Antwerpen and inform Rick that white smoke was coming from the vehicle. My car has been at the Antwerpen for two weeks now and they still can’t tell me why I need a head gasket on what is supposed to be a new engine less than a year old. Rick has informed me that Hyundai has denied my claim to fix the engine un my car. The car has never over heated, nor do it have any other problem. I have taken several mornings off my job just to physically walk into the service department at Antwerpen because no one answers the phone or return calls.

As I am sure you can appreciate, I rely on my car for transport and apart from the

inconvenience, this problem has also caused me to incur additional cost (I have kept

the receipts as proof).

Desired outcome: Engine replacement or car value reimbursement

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Hyundai increased price on the contract w/o explanation/increased $500

To whom who may concern,

My mom purchased her new car here in Ourisman Hyundai of Bowie on oct 9th, 2022. My mom is old and is the first generation American so I was the one speaking to the salesperson and we agreed on the final out the door price over the phone. I was told that something called ikon (which cost $799) is attached to this car so including everything such as the doc, registration, tax, ikon fee would sum up to the amount that we agreed on. Salesperson texted me the offer paper with the agreed amount of the msrp along with the breakdown of everything. My mom deposit $500 to reserve the car and on the following weekend, me and my mom drove almost 2 hours to the dealership to pick up the car. I checked the pricing again before signing the contract and still have the copy of the offer letter with everything remaining the same, only differences are the changed date which was the day we purchased this car. We financed through Hyundai so we got $500 credit so I thought everything went good until I came home and saw the contract with the increased number of the msrp and my mom was up charged $500 extra. Obviously numbers are different and for fact they increased the amount as you will see on the attachment. I was being nice for couple of days looking for resolution, spoked to one of the manager whose saying that the price for the ikon is $1295 so the calculation is correct? I e-mailed him my copy of the offer paper that is listed as Ikon: $799, no one has ever mentioned or said anything about this $1295 ikon fee. I asked him where this $1295 is coming from because I can't find that number anywhere in my documentation. Until today no response. Check the offer MSRP. They increased the contract MSRP and there is nothing noted about $1295 ikon fee. Plus I don't even know if there is such a thing called ikon attached to this new vehicle bc we did not get any guide or booklet that explains about IKON. I am tired of playing this mind game back and fourth with this place. They took advantage of my mom because she is old and has a language barrier.

The manager there does not want to do anything about it probably bc we already signed the contract. This has never happened to me so I was not prepared for them to trick us by increasing the amount, but how could a company that runs a business purposely do this to their customer? Please see the attachment as I am attaching the first offer that my mom received by a text after making $500 deposit, 2nd one is the offer amount that she got before going into the finance department, 3rd one is the contract with a different increased amount, 4th one is the last e-mail response that I got from the manager.

Desired outcome: we want a refund of the amount that they purposely increased.

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2:34 pm EDT

Hyundai Sales

I bought 2020 Hyundai Santa Fe 2 1/2 months, which it took 3 weeks to get it registered, I called many times and all I got was I am working on it. I needed to have the racks on roof tightened. Said I will come get the car and tightened and fill up your gas. Never happened. Had a verbal confrontation with the salesman, for lack of professionalism. He took over my sale because the original person was sick. Finally, I said I want to talk to the manager, which I did. I told him that salesman just lied to me about the registration. He would not take my calls. I said I want to talk to the manager. I took the car after all the crap I went through. I drove the vehicle and after a while I noticed it had a film on the windows and the whole car, handles included. I called and spoke to the person I had a verbal confrontation with he said use a straight razor blade. I went back and showed them, they stated we could give you an upgrade you just pay the difference. I declined. My husband drove the car and saw how bad the windows are when the sun glares. He said it is not safe. I left 2 messages for the manager and my husband as well. My husband emailed the manager, with no reply back 2 messages prior to my two messages I left for the manager. My husband sent an email stating it was unsafe and I would need a loaner for the days that it is in the shop. As of today I have not heard from anyone the never received a call back or an email. As of this day my vehicle is not fixed or a call back to set an appointment to get it done. I

Desired outcome: nothing

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11:20 am EDT

Hyundai oil consumption issues on my 2017 Hyundai Santa Fe

Hello,

I am contacting you one more time about the ongoing oil consumption problem on my 2017 Santa Fe sport, HYUNDAI AMERICA case #[protected]

I was in to the dealership yesterday (Hyundai El Paso) for the next on going 1000 mile check and the oil level and it was down 1.5 quarts, This is now 10.5 quarts over 9000 miles..

((Now the damn CLOCK Spring for the buttons on the steering wheel died, Dealer says $250 plus labor to fix!))

Can someone tell us when the games end? I cannot drive this car anymore then the 1000 miles as it has to return to the deal for this damn oil consumption test,, that means we can only use it locally, cannot use it to take our vacation, or travel any damn place..

This now MAKES 9000 Miles for this oil consumption test and over 10.5 quarts of oil,,, my car has 81,000 miles on it and is now more then TOTTALY USELESS to us!

When can we expect someone to get something going as the games are getting very, very old now..

Yesterday when we asked Virgil Esquivel about this on the on going test, he just tells us it is all up to Hyundai Americas as they are dictating this test and said that """All cars use oil""" again...

Please let us know what we need to do or what is next as we are done screwing around!

Desired outcome: FIX THE DAMN PROBLEM SO WE CAN TRUST THE CAR WE BOUGHT!!!

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4:02 pm EDT

Hyundai Used Car bought from Hyundai New Port Richey, FL

I bought a car and warranty on August 15, 2022 from Hyundai of New Port Richey, Fl. I have had a lot of problems with the car. Hyundai of New Port Richey would not help me so I had the car repaired myself on August 17, 2022. I cancelled the warranty I purchased. I faxed the cancellation form to Power Protect on August 17, 2022. Hyundai of New Port Richey received the cancellation form, made a statement number 1823287 for the $2750 I was supposed to be credited. I have not received this credit yet and it is October 7, 2022 fast approaching another payment I will be paying for a warranty I cancelled but not credited. I talked to the attorney general of Florida who told me to hire a lawyer. I would really appreciate it if you could help me resolve this without hiring an attorney.

Thank you,

Sheree GeeRiley

Purchase 2017 Kia Forte dealer Hyndai of New Port Richey

Sales man: Louis

VIN: KNAFK5A82H5690187

Desired outcome: I want my finance company for the car to be credited the $2750. Amount I am owed on the cancelled warranty.

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3:47 pm EDT

Hyundai Aftermarket warranty sales and service support

We purchased a 2013 Santa Fe with approximately 35,000 miles on it. The salesman explained that if there is a maintenance issue with the vehicle everything will be covered by the manufacturer's warranty. After that, we could purchase an extended warranty for another 100,000 miles.

We continued to have all of our maintenance conducted at that dealership service department. That way the history of all the car's maintenance would be at the originating seller's location. All required manufacturer's recall maintenance would be documented as well.

We went ahead and spent the extra several thousand dollars on the additional 100,000 miles worth of warranty coverage from the salesman.

At 101,000 miles, we took the car in for a routine oil change at the Hyundai dealer's service center where all of the work and routine maintenance has always been conducted. The was a wobble in the steering column. No problem, the extended warranty will cover it.

The service representative called back the next day and told us that the car needs the steering coupler and intermediate shaft replaced.

And that the aftermarket warranty will not cover it, as the car now has over 100,000 miles on it.

The salesman selling the additional 100,000 miles of warranty coverage is very deceptive. The warranty did not provide 100,000 miles of coverage after the manufacturer's warranty of 60,000 miles had been met.

My expectation of a promised 100,000 miles of paid in full protection was never intended to be honored.

The Fayetteville Lee Hyundai Dealership Salesmen lied to us.

How do you expect me to be a repeat buyer if the sale staff have deceived me this way.

This $800 in parts and whatever labor charges that I face are costing this dealership a possible $32,500 sale.

Looks like about a $31,400 loss to Lee Hyundai of Fayetteville, NC.

Desired outcome: Cover the cost of the steering parts and installation.That is the only way to keep me as a loyal customer.My last 2 cars have been from this dealership.

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9:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hyundai Air Bag 2017 Sonora

I HMA Case Number: [protected] & [protected],

VIN 5NPE24AF3HH489342

Date of Accident: 9/10/20

I received a letter from my Case Manager Lenore, from Hyundai, that is basically disregarding and dismissing my case.

My case is basically very simple, I was in an accident in my 2017 Hyundai Sonata. The driver’s side and backseat airbag did not deploy properly. The airbag exploded and a bar shot out from the roof in the back seat, which happened on on impact, while my daughter was in the back seat. Debris was disbursed throughout the car, which added to my current respiratory problems. My husband was hit with some type of debris that flew in the front seat. We received medical treatment for injuries and the case was settled, however I requested compensation from Hyundai for mental anguish and trauma this has caused all involved in the accident.

I am basically being dismissed by Hyundai and I have been pleading for assistance in this matter since 2020.

I have 2 case numbers the first case was closed, due to my documents were lost and I was told to send the documents again. I resent all documents and photos again for review. I recently called my Case Mabager Kenore and she said she has no plans to reopen my case and I have no appeal rights, she said she her letter stands and I have no recourse.

The accident happened during the pandemic of COVID-19. I gave permission to Hyundai to go to the salvage yard to take pictures and review the totaled car. Apparently they failed to inspect the car in 2020. Geico was also directed to inspect the car and did a through review. I gave authorization to Hyundai to do the inspection, but now Hyundai is telling me they want to inspect the car in 2021/2922 or I do not have a case. This is so unfair and inadequate service for a customer from a Hyundai customer service care.

I will be forwarding 2 letters and several emails for your review to reopen my case. I am forwarding an article that was posted showing that Hyundai knew prior to my accident there was a defect in your 2017 Hyundai Sonata that could harm you consumer.

Looking forward to hear from your response.

Desired outcome: Compensation for emotional and financial distress this has caused my family.

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1:23 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Cynthia A. Morgan and I am writing today to see if you are able to offer any assistance or guidance to me regarding my 2015 Hyundai Elantra that has paint peeling off of it.  This is a known issue with Hyundai and, after minimal research, I’ve learned there are over 700 complaints of this issue with Hyundai. ...

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About Hyundai

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Hyundai is a global automobile manufacturer offering a range of cars, SUVs, and electric vehicles. They provide sales, maintenance services, and parts through a network of dealerships. Hyundai also offers financing options and has a presence in various international markets.
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Overview of Hyundai complaint handling

Hyundai reviews first appeared on Complaints Board on Nov 2, 2006. The latest review Hyundai i20 Motion Automatic 2017 Model was posted on May 9, 2024. The latest complaint used car purchase be aware was resolved on Apr 18, 2015. Hyundai has an average consumer rating of 2 stars from 845 reviews. Hyundai has resolved 232 complaints.
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    Jun 13, 2024

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