LensCrafters
reviews and complaints

Made a long complaint cant tell if it was recieved? No follow up email - nosepiece broke under 1 yr old they fixed broke again next day came back a week larer and thennit was a few days iver 1 yr 1) if you cant fix broken nosepiece then tell ppl b4 buying cuz i would have got the other style (cant solder? Safety issue - really corporate worried about a 1 mm blister?) 2) they werent helpful at all and kept saying we cant fix it asjed for mgr no luck. So i have to wear ductape for a few years. Maybe a suggestion as to what to do instead of "we cant fix it!"l
3) i will send certified letters to mgr regional mgr district mgr ceo etc etc unless i get comparable set of glasses without nosepieces!
4) picket picket picket if no response

Glasses less than 1 yr old brought in to fix nosepiece it fell completely off next day broughrback 1 week later and was 2 days over 1 yr old they said they cant solderanything due to coporate safety rules (a 1 mm blister?) 1) should have told me when i bought them cuz i would have bought dif style 2 ) ladies werenot helpful kept repeating we cant fix them andno suggestions as to what to do so i have to wear duct tape for severalyears? 3) asked for mgr and git nowhere iwill be sending certified letters as to your complete lack ofservice and compassion to mgr regional mgr district mgr north american manager ceo cio etc unless i get a comparably priced pair of glasses without nosepieces

As a repeat customer of Lenscrafters over the years, I wish to express my concern. I have always been happy with my frames and lenses UNTIL NOW. The anti-reflective coating is coming off and I can see the spots. It appears from my internet search that this is an issue. My glasses are a few years old and have been maintained with the cleaner and disposable wipes that you sell. When I went to the store I was told it was coming off because of scratches...I have had optical specialists dispute the scratch theory. Last year we purchased new glasses for my husband because of this same issue and we "assumed" he had done something to cause it. Now that it has happened to mine and with what I see on the internet...I think Lenscrafters owns this. I need to get new lenses but am getting no reasonable support for replacement "because my glasses are past the year". I want to touch base with you to see if this is the "final" answer that you have to give me. I know you are in the business of selling glasses/lenses but as a post cataract person with perfectly good frames and vision with current glasses...I feel slighted because I am being forced into spend several hundred dollars to replace a product that I put my trust in you for when I purchased them...but is not living up to that trust.

Today 08/26/19 i went to Lens crafters for a new pairs of glasses. I have being a customer of Lens Crafters for a years and I never had any problem.
I got inside the store and I started looking for a pair of glasses that I would like. I chose a couple and I went to get help at the front desk. The lady there told me Chris will help me. At this time Chris was on the phone. So I started looking around waiting for Chris to finish his conversation. Then after the call Chris started looking at his IPad. I'm still waiting for Chris. Few minutes later Chris is helping this guy with a child. I went back looking at some other glasses waiting for Chris to finish with his customer. Finally he is done. So quickly I approached him asking for help. Then he looked around and call an other customer who just happened to walk inside the store. So I got upset the fact that he ignored me. So I told him I was first waiting for him which it was for a while. He looked at me and he said that I was busy looking around for glasses and I should wait. So I explained to him that I was waiting for him since he was on the phone and that was over 30min.
Now the other guy who Chris want to help first was nice enough to ask me to go first. But I was really upset and I refuses that Chris help me and I wanted someone else instead of him. Chris got upset and asked me to put the pairs of glasses that I chose and leave the store. So I asked to see the manager and at my surprise he told me that he was the manager of the store. and he told me there is nothing I can do about it. And I need to leave now.
I believe I was discriminated may be because of my accent or my gender or my look. I have no idea why he wouldn't help me. And why he acted the way he did.

I need a follow up with this incident.
Please call me back at [protected].

Thanks,

Today 08/25/19 I walked into Lenses Crafters the one I have being using for years.
I started looking around for a pair of glasses then at some point I approached the lady in the front desk asking for help. She told me that Chris will be helping me in few minutes. Chris at this time was on his phone than later he was on his IPad. He never asked me a question. So I kept looking around while waiting. Then he started helping an other person with a child. I kept looking around waiting for him to finish. Once his was done I asked him if he can help me. He looked at around and he called another man. So I got upset and asked him why he was ignoring me. I explained to him that I was first before the gentleman and before the other guy with the child.
His answer was "you were looking around".
I said to him that because he was busy helping others I had to keep looking around until he get free.
So the man that he called to help him first before me was really nice and he told me to go ahead first. I thanked guy and I told Chris that I refuse his service and I want someone else to help me. Than got mad and asked me to leave the store.
So I told him I would to talk to the manager and at my surprise he told me he was the manager and his name is Chris and there is nothing I can do about it. I believe I was discriminated may be because of my accent or my look. The man didn't want me in the store period.
My name is Laila and my contact # [protected].
I would like for you to follow up with this matter and call me back.
Thanks
Laila