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EyeBuyDirect
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2.9 49 Reviews

EyeBuyDirect Complaints Summary

13 Resolved
25 Unresolved
Our verdict: Engaging with EyeBuyDirect, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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EyeBuyDirect reviews & complaints 49

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11:00 pm EST
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EyeBuyDirect Eye glasses

Please know when you order progressive lens from eyebuy direct they will etch a number into the actual lens. They put this number right where it is noticeable and you constantly think there is a smudge on your glasses.

This wasn't noted anywhere on their website when you purchase the progressive lens that they etch a number in them.

When we called about it the young lady Vanessa just gives you the "run around" and repeats the same thing at least 5 times. She constantly states "this is how we do it and the lens always has the number etched in it because it is a progressive lens"

Why in the world would you do this? You purchase glasses so you can see and now all you see through the lens is an etched number.

All you can do is return them. Do not purchase progressive lenses from eye buy direct. You will be disappointed.

Desired outcome: Make lens without a number etched in the lens. I have asked for a full refund and will purchase from someone else.

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8:59 pm EDT
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EyeBuyDirect - Asked for a repair — was sent through the ringer and now it's "too late" for them to complete the repair

Before I begin, I want to note that I have purchased from them before with no issues. This time, however, I did not receive the same service. I had a repair... I ordered a pair of Ray-Ban sunglasses with my prescription. The glasses were sent; the prescription was fine. However, the tint was messed up on one of the lenses--it should have never left the...

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1:59 pm EDT
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EyeBuyDirect Eye glasses

The lenses did not perform very well so I initiated a return within the 14-day window provided under the company's terms of purchase. My HSA card expired during that 14-day window, so the refund could not be completed without updating the expiration date on the card. The company said there's nothing they could do to change this and recommended that I file a dispute with the card provider, which is not an option with an HSA card. They also refused to send a check for the refund.

Desired outcome: Refund that was promised.

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5:52 pm EDT
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EyeBuyDirect My ordered glasses, I mistakenly put in the wrong address and I would like to change it now please!!!

good day, on august 3rd ,2023, i rebecca .louisy placed an order for a cider pair of eyeglasses, and i just realized i put in the wrong address, i have tried to contact your customer service but to no avail, they didn't even pickup the call and I'm out if topup right now...please contact me as soon as possible, via ...[protected] / [protected]@gmail.com. thank you in advance for your soonest customer service reply or action.

Desired outcome: I would like an edit on my Glasses details ,or the customer service yeam contact me from eyebuydirect please.

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7:53 am EDT

EyeBuyDirect Eyebuydirect.com is peerless

I've purchased many pairs of glasses from eyebuydirect.com. Customer service is beyond reproach. If dissatisfied with the glasses received, there's a refund or replacement, and if a replacement, credit is issued if replacement eyewear is priced lower, no return shipping charges or shipping charges for replacement. Incredibly, if dissatisfied with the replacement, there's another opportunity to replace or return. Prescriptions are filled impeccably. Customer supports reps are all knowledgeable and courteous and accommodating. Of course, one has to like the frames and the same selection is seen for long periods of time. I'd like to see more variation in style, but the style for a long time has been quite large, so this company tries to fulfill the current trends.

The competitors are not as generous in return/replacement policy. I've considered the other online eyewear businesses and keep going back to eyebuydirect. Lenses begin being made as soon as an order is placed and customer support is available by chat and phone 24/7. Eyebuydirect is peerless. Always some discount to be applied.

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12:21 pm EDT
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EyeBuyDirect Requested refund three times and received hassle

Ordered two pairs of glasses and received July 2023. One pair is too tight on face and the lenses are too big (oversized). As per website you can request a replacement OR REFUND within 14 days.

Requested refund now three times and received email back pushing for replacement instead of honoring refund policy on website. BUYER BEWARE!

After threatening to report EyeBuyDirect to my credit card company for a fraudulent transaction, they finally provided the refund.

Desired outcome: Refund.

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2:27 pm EDT
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EyeBuyDirect Progressive prescription glasses.

I ordered two pairs of prescription progressive lenses; one frameless and one semi-frameless. I upgraded the lenses on the frameless to make them thinner/lighter - they arrived to me without incident. It was the semi-frameless. I went with the "standard" lenses, and they arrived with prescription etchings visibly in the line of sight. It looked like a smear at first and then I saw it was definitely prescription etching numbers. When I asked them about it, they informed me that it's "NORMAL" to get lenses with the prescriptions etched on them, but that most aren't visible. Wait... "most aren't visible"? Then why were mine CLEAR - so clear that when I photographed them, it could easily be read? They told me that I'd have to pay for the more expensive lenses to get them without the etching. I've been round and round with them, and finally they agreed to upgrade the prescription lenses themselves, but then I got notice that my rx was on hold again, because I hadn't paid for the upgrade. They said they would cover it! I've been in conversations with them, both online and via phone, and NOTHING THEY SAY IS TRUE. Since when do you get glasses with the manufacturer's prescription etched in your line of sight? That's RIDICULOUS - especially when they tell you the only way to get them without those markings is to pay for the more expensive lenses! It's become a SCAM!

Desired outcome: At this point, I'd just like either the upgraded lenses they promised to cover the cost difference for OR just a refund for that pair of glasses/lenses entirely.

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11:08 pm EDT
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EyeBuyDirect Quick Shipping and Stylish Glasses: My EyeBuyDirect Review

I bought three pairs of glasses from EyeBuyDirect - two for my son and one for myself. It was my son's first time buying glasses, and we tried the virtual try-on feature to see how the frames would look on him. It worked pretty well, but not perfectly. Despite that, he still liked the frames, so we went ahead and bought them. I'm happy to say that both pairs of glasses turned out better than we expected. One pair is black, and the other is light blue. As for my glasses, they're tortoise shell and darker than I thought they would be, but they still look nice.

What impressed me the most about EyeBuyDirect was the shipping and processing time. It was much quicker than other companies I've ordered from in the past. I was worried that it would take a long time to receive our glasses, but they arrived sooner than expected. Overall, I'm very satisfied with my purchase and would definitely recommend EyeBuyDirect to others looking for affordable and stylish glasses.

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10:41 pm EDT
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EyeBuyDirect EyeBuyDirect Review: Great Selection and Customer Service, but Limited Options for Smaller Faces

I gotta say, EyeBuyDirect is a pretty sweet spot to check out if you're in the market for some new specs. I hit 'em up on Facebook a while back and was stoked to see how quick they got back to me. It's always a relief when a company's got your back like that, ya know? And the fact that they ship all over the world is just icing on the cake.

Their selection is pretty massive, too. Like, dang. I'm all about having options, and EyeBuyDirect definitely delivers on that front. The only thing I wish they could do is adjust frames for smaller faces. Like, not kid sizes (cuz let's be real, those are usually too big for me too), but just something that's a bit more petite. My face is on the smaller side, so I always end up having to get glasses with longer arms. It's not a huge deal, but it'd be nice to have more options, ya know?

Overall, though, I'm definitely a fan of EyeBuyDirect. They've got great customer service, a huge selection, and they're willing to ship all over the world. What's not to love?

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9:28 pm EDT
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EyeBuyDirect EyeBuyDirect Review: The Best Online Eyeglass Experience with Top-Notch Reviews

I gotta say, I was on the hunt for some new glasses and I stumbled upon EyeBuyDirect. Let me tell you, out of all the online eyeglass companies I've checked out, this one was the easiest and most enjoyable experience. They make it super easy to narrow down the size of your frames, which is a big deal for me. Plus, the filtering options are a breeze to use.

But what really sets EyeBuyDirect apart from the rest is their review section. It's seriously top-notch. You can see real people wearing the frames with their prescription lenses in them. It's so helpful to see how they look on actual faces instead of just a stock photo. And the reviews themselves are super informative. You can read what people like and don't like about each set of frames. It's like having a bunch of friends giving you their honest opinions.

Overall, I've had a really positive experience with EyeBuyDirect. I'm loving my new glasses and I feel good knowing that I got a great deal. Highly recommend checking them out if you're in the market for some new specs!

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EyeBuyDirect Affordable and High-Quality Eyewear: My Experience with Eyebuydirect.com

Eyebuydirect.com is a website that is easy to use and navigate. I really enjoy being able to see the different items on various faces and trying them on myself with the try on feature. It's really cool! I also appreciate the frequent coupons and discounts that are offered, which makes me want to buy more than one item and share my shopping experience with others.

The quality of the products is amazing! I have purchased a total of 8 items from this website, including 2 sunglasses and 6 eyeglasses, both non-prescription and prescription. The packaging is always clean and beautiful, which is a nice touch. I have never had a bad experience with customer service either. They are always friendly and helpful.

Overall, I highly recommend Eyebuydirect.com to anyone looking for high-quality eyewear at an affordable price. The website is easy to use, the products are great, and the customer service is top-notch. I will definitely be a returning customer!

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EyeBuyDirect Affordable and User-Friendly: My Experience Shopping for Glasses on this Website

This website is super easy to use. You can find everything you need and more. They have so many choices for everyone. What really got me was how cheap everything was and how they protect your shipping for almost nothing. Right now, we all need to save money and I got a great deal on some really good glasses. I was going to have to pay over $400 at the eye doctor but I only had to pay less than half of that. I can't wait to get my glasses!

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EyeBuyDirect EyeBuyDirect Review: Affordable Frames with a Wide Selection

I gotta say, EyeBuyDirect is pretty darn good. They got a ton of frames to choose from, and lemme tell ya, some of them are just too cute for words. And the best part? It's cheap! Like, way cheaper than what I usually pay when I go through my insurance. So yeah, I'm pretty happy with that.

But, there was a little hiccup in my order. See, I got a different prescription in each eye, and they put my order on hold without telling me. I only found out a few days later when I checked in with them. Not cool, EyeBuyDirect. Not cool. But, once I got that sorted out, everything was smooth sailing. They verified my prescription and got my order to me in no time.

Overall, I'd say EyeBuyDirect is a solid choice. Just make sure you keep an eye on your order, especially if you got a wonky prescription like me.

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EyeBuyDirect Affordable and Stylish Glasses: My Experience with EyeBuyDirect

I really like EyeBuyDirect, they have some really cute glasses and they're not too expensive! I've been getting my glasses from them for like seven years now! The quality is so good, I always get the light lenses and they're so smart! I can get like two or three pairs for the same price as one pair from my eye doctor, it's such a good deal! The only thing I wish they did was send me texts or something to let me know where my glasses are in the process. That way I wouldn't have to worry about when they're going to arrive.

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EyeBuyDirect Difficulties with Eyebuydirect's Customer Service: Frustrating Refund Process

Eyebuydirect is a website where you can buy glasses online. I recently had a problem with their customer service. I found it really hard to get a refund for my glasses. Other people have had the same problem. Eyebuydirect says they have an easy return policy, but it's not easy at all. They told me to give one pair of glasses to charity and return the other pair. But now they won't give me all my money back. They only want to give me $25 out of the $125 I spent. This is not fair. I'm really frustrated that I have to argue with them just to get what I'm owed. I wish someone who knows what they're doing could help me.

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EyeBuyDirect Mixed Experience with EyeBuyDirect Customer Service

The glasses from EyeBuyDirect are really good, but sometimes they mess up. I had a problem with my glasses because the frame was all scratched up and I couldn't see anything. I tried to get help from the customer service people by email, but it was a big mess. I had to talk to so many different people and none of them could help me. They just kept sending me the same message over and over again. It was really frustrating.

Finally, I talked to someone named Shanna on Live Chat and she fixed everything really quickly. She was really nice and she understood what I was saying. I wish I had talked to her first! The other people were just not helpful at all.

Overall, I think EyeBuyDirect is a good place to get glasses, but you have to be careful. If something goes wrong, it can be really hard to get help. But if you talk to the right person, they can fix everything. So just be patient and keep trying until you find someone who can help you.

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EyeBuyDirect Impressed with EyeBuyDirect's Service and Quality of Product

I recently made a purchase from EyeBuyDirect and I must say, I was quite impressed with their service. I ordered two frames with custom lenses and a bunch of upgrades, which came up to a total of almost $600. When I received my order, I noticed that one of the frames wasn't quite what I had in mind. It was my mistake, not theirs, but luckily they have a 14-day return policy for cases like this.

I was hesitant to send them back because I knew it was a custom job and they wouldn't be able to do much with them. However, I was pleasantly surprised to learn that they donate returned items to a third party. This made me feel better about returning the frame, and I was able to get a replacement pair that was perfect for me.

Overall, I was very satisfied with the service I received from EyeBuyDirect. Their customer service team was quick to respond and very helpful in resolving my issue. The quality of the product was also top-notch, and the prices were very reasonable. I would definitely recommend EyeBuyDirect to anyone looking for high-quality eyewear at an affordable price. I will definitely be a returning customer!

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EyeBuyDirect Affordable and Stylish Eyewear: EyeBuyDirect Review

However, once my order was finally placed, I received my glasses within a week and they were exactly what I wanted. The quality of the lenses and frames were great and the price was unbeatable. I would definitely recommend EyeBuyDirect to anyone looking for affordable and stylish eyewear.

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4:53 pm EDT
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EyeBuyDirect Anti glare coating on Order No. [protected]

For the second time in less than a year my wife’s glasses coating is coming off and discoloring. Eye Buy Direct replaced them the first time but are refusing to replace a second time. There is obviously something wrong with their process and it’s defective. Your warranty says coatings are covered for 365 days. This is obviously a manufacturers defect. They should be replaced at no cost.

Their Warranty says:

We guarantee the quality of our frames, lenses, and coatings. If you experience a manufacturing defect within 365 days of delivery, simply contact our Vision Care Department for a free return label to facilitate a replacement or exchange. Our warranty does not cover the damage caused by the wear and tear of everyday use, or the damage caused by sudden force or impact.

Desired outcome: Replace glasses with new ones.

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12:36 pm EDT
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EyeBuyDirect Clover Frames

Purchased this frame twice and both times they have spontaneously broke while just sitting on my face. The first pair broke so forcibly that the lens flew out. They only have a 14 day warranty. Because any time between 15 and 90 days those glasses will break for be defective.

The only solutions provided was to buy another pair to replace the 2 pairs that just broke for no reason. Or get titanium or metal frames which have the same amount of complaints and issues.

Final, was to give 30% off, however, I didn't need to contact customer service for that, the entire site has a code that gives anyone who buys a 30% off code. I have officially spent more money on this cheap crap than I spent at Lens Crafters which I have glasses that have lasted for 15 years still sitting in a drawer.

This is not a dress with bad material. This is people's vision.

Desired outcome: Quality investigation into their products and service and means of making right the problems. This is not a dress with bad material. This is people's vision.

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EyeBuyDirect Customer Reviews Overview

EyeBuyDirect is a popular online eyewear retailer that offers a wide range of affordable eyeglasses and sunglasses. The company has received numerous positive reviews from customers who appreciate the quality of their products, as well as their excellent customer service.

One of the most commonly praised aspects of EyeBuyDirect is their affordable prices. Customers appreciate the fact that they can purchase high-quality eyewear at a fraction of the cost of traditional brick-and-mortar retailers. Additionally, many reviewers note that the company frequently offers discounts and promotions, making their products even more accessible.

In terms of product quality, EyeBuyDirect receives high marks from customers. Many reviewers note that their glasses are well-made and durable, with lenses that are clear and easy to see through. Additionally, the company offers a wide range of styles and designs, making it easy for customers to find a pair of glasses that fits their personal style.

Another aspect of EyeBuyDirect that customers appreciate is their customer service. Many reviewers note that the company is responsive and helpful, with representatives who are knowledgeable and friendly. Additionally, the company offers a generous return policy, allowing customers to return their glasses for a full refund if they are not satisfied.

Overall, EyeBuyDirect is a highly regarded online eyewear retailer that offers affordable, high-quality products and excellent customer service. If you're in the market for a new pair of glasses or sunglasses, EyeBuyDirect is definitely worth considering.
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