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Sunglass Hut International Customer Care Service

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Complaints23
Pending0
Resolved0

Luxottica Group S.p.A.

Piazzale Luigi Cadorna, 3
Milan
Tennessee
Italy - 20123

Customer Support Phone Numbers

1800 556 926(Australia) 1 0
1800 847 1212(Mexico) 1 0
+39 28 633 41(Italy) 1 0
+1 800 786 4527(United States) 1 0
+1 800 786 9327(Canada) 1 0
+44 800 975 0791(United Kingdom) 1 0
+64 800 607 895(New Zealand) 1 0
+33 805 982 645(France) 1 0
+49 800 627 1089(Germany) 1 0
+351 210 127 327(Portugal) 1 0
+34 800 000 808(Spain) 1 0
+27 861 000 850(South Africa) 1 0
+55 114 935 2324(Brazil) 1 0
United Kingdom
2nd Floor, Verulam Point, Station Way, St Albans, AL1 5HE
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Sunglass Hut International Complaints & Reviews

Sunglass Hut International / adjustment of sunglasses

Ma
Jul 08, 2019

I purchased a pair of Revo Converge sunglasses on October 8, 2016 at the Sunglass Hut located in trhe Summit mall in Fairlawn, Ohio. I have since taken those unglasses back to this located twice for adjustments. This past Saturday, July 6, 2019 at 2:00 P.M. I again took my sunglasses back...

Sunglass Hut International / service

Sh
Jul 05, 2019

Hello, I just wanted to express my disapointment as a customer my experience at the pickering town center location was nothing but horrible. I was served by an accociate by the name of Alysha. The first time i went in no one was on the floor for 2min then when Alysha and another accociate came...

Sunglass Hut / glasses don't fit they were a gift to my wife

Ma
Jun 24, 2019

To whom it may concern, my name is David I've been a very happy satisfy customer with most of my purchases from your company up to my last purchase of two weeks ago at one of your store inside of Macy's at lakeline mall. I purchased a pair of Versace for my wife vacation trip which...

Sunglass Hut International / store closed during normal business hours.

Ra
May 21, 2019

Today I left work to meet my daughter at your Ridgedale Mall store in Minnetonka, MN. Upon arrival at the store there was a note on the door saying: "On Break - Back Soon". We waited about 30 minutes - the store still didn't open. Not even the courtesy of a time they would be back on the...

Sunglass Hut / never received my return in the amount of $369.33

Vi
Apr 01, 2019

I returned a pair of Prada mens sunglasses to your Centerra store in Loveland Colorado March 12, 2019 in the amount of $369.33... receipt #1044535, store 3504C. I was told to give it a few days for the return amount to hit my account. I waited a week and called Sunglass Hut to ask where my...

Sunglass Hut International / unethical behavior

Li
Jan 10, 2019

Last night my family and I were at the Sunglass Hut 5707 located 8200 Vineland Ave, STE 1701, Orlando, FL 32821. The salesperson by the name of Victor accused me of changing the price on a pair of sunglasses I was purchasing. I found this to be very insulting as my mother whom wa...

Sunglass Hut International / customer service

Ad
Dec 26, 2018

My name is Adrianna Arian and I was in one of your stores on 12/23/2018 around 5pm. I had the intention of purchasing a pair of sunglasses. I tried a pair of sunglasses and asked your sales person if he thought they looked good. He responded in a snarky manner, " only if you buy them." I...

Sunglass Hut International / charged twice for the same transaction

Ta
Dec 10, 2018

It looks like Sunglass hut is running a scam by charging customers twice for the same transaction & prolonging the refund. I have read about this in several customer reviews. It cannot be a glitch in the system that cannot be rectified for such a long period of time. They charged me twice...

Sunglass Hut International / attendance

An
Sep 15, 2018

I got here exactly when the mall opened which was 10 am and I wanted to check out a pair of ray bands and nobody was there so I waited and waited and after 30 minutes I walked away and just went to Lens crafters. I just think it's ridiculous that nobody is attending the sunglasse...

Sunglass Hut / very poor customer service

Lo
Sep 12, 2018

I did experience the worst customer service ever The sales representative was very rude I did email and submit the complaint more than once and I did ask if anyone can give me a call back and nothing totally being ignored If you don't care about the customers and their complaints why even...

Sunglass Hut / sunglasses

Cy
Sep 02, 2018

Hi yesterday just bought a new Oakley sunglasses $163, 00 on Sunglass hut store on Hillsdale mall and after the payment the Salesperson (Mirtha) just gave me a small Oakley bag without the boxe and wiper. She told me is a new policy from Oakley and if i want all the stuff I have to paying...

Sunglass Hut / not telling the whole truth..

Al
Sep 01, 2018

I recently bought a rayban sunglass from sunglass hut branch at Al Abdali Mall in Amman and to be exact on Feb 27, 2018 at a price JOD 177 and i was told that you can exchange it within a year with 50% discount toward a new one of what was paid. I went to Sunglass hut branh in Galaria Mall...

Sunglass Hut / customer service

Va
Aug 28, 2018

I bought a pair of sunglasses at sunglass hut located at Macys in Vally Fair mall, so far it's being the worst experience I ever had with a retail . I work A Macys location one of my first jobs, and work retail previously. But never experience such poor customer service . The employees at...

Sunglass Hut / men sun glasses

As
Aug 08, 2018

To whom it may concern, I bought a pair of Giorgio Armani this last winter from the outlet collection at Niagra in Canada. I was told that the pairs had polarized lens and they were heavy duty sunglasses. Unfortunately I was shocked when I was buying my summer sunglasses and the sales person...

Sunglass Hut / terrible customer service never seen this before - vanessa (manager) sunglass hut store 1887 union st, san francisco, ca 94123

Se
Jul 19, 2018

Would like to first mention how I very much enjoyed my purchasing experience with all employees at the store location mentioned in the title of this email. I was advised during the purchase of my glasses that i would need to bring in the physical coupon (Sun Perks Member Exclusive coupon) to...

Sunglass Hut / sunglass

Na
Jun 25, 2018

Dear team, Please be informed that i have purchased a sunglass of Ralph Lauren on 10jun2018. After two weeks, coating on glass have started coming out. I went back to showroom to clear this issue. Firstly they were not admitting that coating started coming out. Secondly they have informed...

Sunglass Hut / sunglasses

Ca
Aug 31, 2017

Hello, I'm a Portuguese client who bought a pair of sunglasses at Gatwick airport in 17th May 2017. I told to the Sunglass Hut employees that I was not interested in the exposition pair so they didn't sold me the one from the store. Instead, they picked up the exposition pair from Ray...

Sunglass Hut / Return / Refund process

Sy
Jul 12, 2016

The disaster began when I visited a local store, and found a pair of sunglasses that I would like to purchase. Store informed me that they only had the display unit in stock, so the rep went ahead and ordered a pair of sunglasses to ship to me. Upon receipt of the order, I changed my mind, and...

Sunglass Hut / Fake sunglasses

Th
Dec 06, 2012

I ordered 2 sets of Oakley sunglasses from this website. The order was prompt and the items were sent as described except that when it went through our border control it was confiscated, due to the fact the glasses were inspected and found to be fake. I originally thought this was an...

Sunglass Hut / delivery never arrived

Ta
Nov 22, 2012

I ordered a pair of sunglasses over 4 weeks ago. They have not arrived. I have sent a number of emails to sunglass hut customer service and keep getting the same email back, saying 'they will come soon and customer satisfacetion is our number one priority'. I have received no...

Sunglass Hut / Scam

Am
Jun 11, 2012

I ordered a pair of sunglasses in April 28 2012. They took a month to get here and when they did they were: Not the model I ordered Scratched Inferior quality (the lens has cracks all across them) I contacted them 4 times by email about the delivery of my order (tracking number provided...

Sunglass Hut / This is a website company clearly based in china

Ga
Apr 30, 2012

This is a website company clearly based in china they sell sunglasses under the name of the sunglass giant Sunglass hut but little did I knew they were fake. Someone told me sunglass hut was having a sale and I unfortunately found this site upon google. The website describe as 90-95% sale...

Sunglass Hut / they broke my sunglasses but refuse to replace them

Ki

I received as a gift a pair of sunglasses from Sunglass Hut in New Orleans that cost over $100.00. After Hurricane Katrina I had to move to Atlanta. The sunglasse arms became loose and I was afraid if I tried to tighten them I would break them. So I, therefore, was in the Atlanta airport and...