Sunglass Hut International
Reviews and Complaints

Don't buy online at sunglasseshut.com your service is terrible I made a purchase and I never got any type of information about my order until I called and they sent me an email and when I checked my package it had already arrived but it turns out that there was nothing inside the box they put me to wait for 2 months in an investigation to tell me that nothing could be done. if you going to buy something go to the store their online service is not good

Worst customer service. Employees all they do is hanging out. Had me waiting to tell me I couldn’t return my glasses bc I bought them from another store. The only reason was bc it would mess up their inventory. To make matters worse I got treated without dignity. Their unwillingness to be helpful, insulting my intelligence be telling me the barcode didn’t match the receipt. As a result I went to the store I originally purchased the items and was told that I could’ve brought them to any sunglasses hut in Macys. The fact I had to go out of my way has left a bad taste in by mouth at ever going back to this store. Customers beware!

First off, I apologize, as I'm sure I'm directing this email to the wrong destination. It would be much appreciated if you could forward it to the appropriate people. I could not find a U.S. email to send this to.

I simply want to share my latest experience with Sunglass Hut. A couple years ago I purchased a pair of Prada sunglasses from Sunglass Hut. They were great... until they weren't. There was a small screw that fell out (lens) and I went to get them replaced at Sunglass Hut. Unfortunately, they couldn't, so they gave me another (less desirable, but comparably priced) pair. I got used to them and generally liked them... until I didn't. Once again, a screw came out. So, I went back to Sunglass Hut, who didn't have a screw for them. However, they told me that I could order the screw, which I did. The kind sales clerk told me that it would take 2-3 weeks and that I didn't need to call them, they would get a hold of me. Two weeks went by and I decided to call Sunglass Hut. A gentleman answered the phone and laughed, telling me that it often takes three weeks to get the order, but assured me that they would get a hold of me once the order came in. Three weeks passed, so I decided to call Sunglass Hut AGAIN. Once again, a gentleman answered the phone. This guy did his due diligence and tried to get to the bottom of the situation. He simply could not understand why a simple screw order has been taking so long. In the end, he really didn't have a good answer as to why this happened. After 30 minutes on the phone he finally decided to hand the phone off to some lady, who I assume is the store manager? She then assured me that the screw would once again be ordered and that I would be taken care of. I asked if this was going to take another three weeks and she could not assure me that it wouldn't take that long.

So here we are, now into the month of July, and I have no idea how long it will take before a simple little screw arrives at my local Sunglass Hut. I would love to have these Prada sunglasses to use for the dog days of summer, but I'm afraid I will get little use out of them due to total incompetence. Honestly, I haven't had this bad of store experience ever. Absolutely terrible. I have no trouble sharing my experience with others, to anyone that will listen. I am so frustrated. When purchasing a $300 pair of sunglasses, I would think it would be in Sunglass Hut's best interest to take care of their customers. My family has spent plenty at their store - it blows my mind that they take such a laissez faire approach to the very people that keep them afloat. Please tell me that Sunglass Hut appreciates their customers.

For more details, please feel free to contact me or my local Sunglass Hut. I plan to keep reaching out to Sunglass Hut until I get an honest answer as to why this process has been so ridiculous.

Sunglass Hut

8405 Park Meadows Center Dr #1302

Lone Tree, Co 80124

[protected]

I had a terrible encounter with an assistant manager at Colorado Mills. Went to the Sunglass Hut at food court by Game Stop. I asked him if can take a look at glasses. Explained to him that both glasses had smudges that won't go away. He cleaned them and still the smudges were there. He tried to tell me that it's good enough. I told him that he can see the smudges I can see on them. His response was "what do you want me to do". I asked him if he can get me some options since they are still under warranty. He started shaking n rolling his eyes. I Explain that this are expensive glasses should be just as clean as all the other glasses. His response was that maybe they are suppose to be like that. That's when I asked him for his business card or name. He refused to give me his name n told me in his words " Get the [censored] out of my store". Then Explained to him that is not good customer service. He then walked around from the counter and balled up his fists while shaking and walking toward my wife and i while telling us to" get the [censored] out of the store" in a very threatening way. Looking like he was about hit one of us.

I walked to the other Sunglass Hut store and got his name Jeff and the Manager name Bruce.

Sunglass Hut is a company that is quick to take your money, but when it comes to helping you with a problem, they are not so quick. I had an issue with a pair of glasses that I purchased at their store on Oxford Street. I tried to return them within 24 hours of purchase, but the lady working there accused me of scratching the lens, bending the arm, and making the glasses dirty. I was shocked because I had never even taken the glasses out of the box.

It seems like the employees at Sunglass Hut are trained to fob off customers instead of respecting consumer law. This is not a good way to do business, and I will never use this company again. It is frustrating when you spend your hard-earned money on a product, and then you are treated poorly when you have an issue with it.

I hope that Sunglass Hut will take a closer look at their customer service policies and make some changes. It is important to treat customers with respect and to honor their rights as consumers. If they do not make changes, they will continue to lose customers like me who are looking for a company that values their business.

Overall, I would not recommend Sunglass Hut to anyone. If you are looking for a company that will stand behind their products and treat you with respect, there are many other options out there. Do your research and find a company that values your business and will treat you right.

I had a really bad experience with Sunglass Hut. The customer service was terrible, especially from the General Manager, Mark Quien. I returned a pair of sunglasses and waited and waited for my payment to come back, but it never did. When I tried to follow up, Mark was really disrespectful and treated me like garbage. He seemed to think that his products were really high class and worth a lot of money, but I found the same pair of sunglasses at Forever21 for only $20 and they were even better quality than what I got at Sunglass Hut. I definitely wouldn't recommend coming here and spending your money. They tell you lies and treat you like garbage. I'm just hoping that Mark will keep his promise and give me my payment soon, because if not, things are going to get ugly!

I recently purchased two pairs of sunglasses from Sunglass Hut, but unfortunately, I was not satisfied with one of them. I attempted to return the unwanted pair immediately, but I encountered some difficulties with the automated online system. The label that was sent to me did not seem to work, and I tried using different hardware and software to open it, but to no avail.

To make matters worse, the contact number that was provided to me for returns on the email did not work either! I was extremely frustrated and felt like I was being scammed. However, I eventually found a contact number on their website and tried calling multiple times, but unfortunately, I was hung up on each time.

Now, I am stuck with a pair of glasses that I do not want, and I am out of ?140.00. I would advise anyone considering purchasing from Sunglass Hut to be very cautious and aware of these potential issues before placing an order. It is disappointing to have such a negative experience with a company, especially when it comes to something as important as protecting your eyes from the sun.

I gotta say, I'm pretty disappointed with my experience at Sunglass Hut. I mean, I don't even know why I'm bothering to write this review, but I guess I just want to warn other folks out there who might be thinking about shopping at this place.

So here's the deal: I bought a pair of sunglasses from the airport store, and they fell apart after just two days. I went back to the store to see if they could help me out, but all I got was a lot of double talk and a bunch of excuses. Finally, they told me that they could "solve my problem" for another $86. Can you believe that?

Anyway, I was pretty ticked off, so I decided to write to corporate and see if they could help me out. But guess what? They told me that the airport store is a franchise and that they operate on their own. So basically, I was out of luck.

Honestly, I wouldn't recommend buying anything from Sunglass Hut. Sure, they might be good at making sales, but when it comes to customer service and standing behind their products, they're pretty much worthless. I really think the glasses I bought were defective, but they offered me zero assistance. So yeah, save yourself the trouble and shop somewhere else.

I bought a pair of Gucci Sunglasses from Sunglass Hut for a whopping $400! It was less than a year ago when the lens fell out and part of the frame disintegrated. I was so disappointed and frustrated with the whole situation. I reached out to their customer service, but they refused to take any responsibility for the faulty product. They wouldn't even speak with me and just sent scripted emails deflecting all responsibility. It was a terrible experience and I regret not reading reviews before making my purchase.

I have a feeling that the glasses I bought were not even authentic. They might be counterfeit, which could explain why the frame just disintegrated. It's really disappointing to spend so much money on a product that doesn't even last a year. I would strongly advise against buying anything from Sunglass Hut. They don't honor their own 24-month warranty, and their customer service is terrible. It's just not worth the risk.

Overall, I would say that my experience with Sunglass Hut was a complete disaster. I wish I had gone somewhere else to buy my sunglasses. It's frustrating to spend so much money on a product that doesn't even last a year. I hope that others can learn from my mistake and avoid making the same one. Don't patronize Sunglass Hut! Buyer beware!

I recently visited the Sunglass Hut store located in Hudson Bay, near Eaton Center, on August 23rd, which happened to be a Saturday. Unfortunately, my experience was not a pleasant one. The salespersons I encountered were quite rude and disgusting. I had asked them for a specific pair of sunglasses, but they did not have them in stock. I then asked if perhaps another branch might have them, but the salesperson told me that they did not do that.

After some pressure from me, the salesperson finally called the Brampton branch to inquire about the sunglasses. However, they were unable to locate them, which I found to be quite ridiculous. There were two salespersons present, a man and a lady, and both of them were extremely rude, lazy, and even lied to me. The lady even spoke to me in a rude and yelling voice, which I found to be quite disgusting.

I am extremely disappointed with this company and their customer service. I have tried to complain about my experience, but have spoken with four different people and am still waiting for a call back. It is unacceptable for a company to treat their customers in such a manner. I would not recommend this store to anyone and will be taking my business elsewhere in the future.

I recently made a purchase on Sunglass Hut's website and unfortunately, I had to cancel my order shortly after. However, I quickly realized that there was no option to cancel my order on the website. I had to wait for two whole business days to receive a response from their customer service team via phone or email. It was quite frustrating to have to wait for approval to return my order.

After waiting for two weeks, I finally received the sunglasses and decided to return them. The label that was sent to me initially looked like computer programming code, which was quite confusing. I had to reach out to their customer service team again and wait for another two days to receive an actual label. It was a hassle to say the least.

To make up for the inconvenience, Sunglass Hut offered me a 30% off coupon. However, the coupon only applied to limited merchandise, which was disappointing. I would have appreciated a more flexible coupon that I could use on any product.

Overall, my experience with Sunglass Hut was not great. I felt that their customer service team was quite incompetent and unhelpful. If I were in charge, I would have fired someone for the lack of efficiency and communication.

I recently made a purchase at Sunglass Hut on September 10th. However, I had to return the sunglasses on the same day because the lady at the counter told me that the shade would get darker outside, but it did not happen. It was disappointing, to say the least.

It has been four weeks since I returned the sunglasses, and I am still waiting for my refund. I have complained to the service desk at Edgards, on social media, and to hello peter. The lady who helped me, Jolene, at the Bloemfontein Waterfront mall referred me to her manager, Ismaeline. However, Ismaeline has been telling lies about the money being transferred on October 9th. Today is October 11th, and I am still awaiting my reversal funds. They are also refusing to tell me what is causing the delay, which is beyond poor client service.

I am extremely frustrated with this situation and have even opened a police case because it feels like stealing. It is unacceptable to treat customers this way. I hope that Sunglass Hut can resolve this issue soon and improve their customer service.

I am a huge fan of online shopping and have had the pleasure of dealing with many different companies throughout my life. Some of my favorites include the Universal Store, Culture Kings, Roxy Australia, and Myer. These companies have all been able to process refunds within a reasonable timeframe, usually within five days.

However, my experience with Sunglass Hut has been less than satisfactory. I have been waiting for my refund for five weeks now and have yet to receive it. To make matters worse, they sent me a replacement item even though I clearly selected the refund option on the form. I had to return the item for a second time, even after contacting customer support and getting the shipment changed so that it would be sent directly to their warehouse.

Despite all of this, I am still waiting for my refund. It's been weeks since they received the item, yet I have not received my money back. I am extremely disappointed with the quality of their products, which are clearly made in China, and their customer service is even worse.

I will never shop with Sunglass Hut again and would not recommend them to anyone. Their products are of terrible quality and their customer service is nonexistent. If you're looking for a reliable online retailer, I suggest looking elsewhere.

So, I was looking for some new shades and stumbled upon Sunglass Hut's website. They had a deal where if you bought two pairs, you could get $40 off the second pair. Seemed like a good deal to me, so I added two pairs to my cart and applied the coupon code. The code worked and I was ready to check out.

I decided to use PayPal to make my purchase, but when I clicked the button to complete my order, I was charged full price! What the heck? I called customer service to see what was going on and they told me there was nothing they could do except make a note of my complaint. I was not happy about this and asked them to cancel my order immediately. But they told me they couldn't cancel orders, and that I would have to return the items once I received them. What kind of shady business is this?

I thought maybe I had just gotten a bad customer service rep, so I called back. But I got the same response, only this time the person on the other end of the line was even more rude. I can't believe this is how they treat their customers!

It seems like their policy is to lure you in with a discount and then hope you don't bother returning the items when you realize you've been charged full price. Well, I'm not falling for it. I will never do business with Sunglass Hut again.

On October 25th we were in Memphis TN for the weekend and went to the Bass Pro shop. While inside we went into the SunGlass Hut. While browsing the store I seen you could customize Oakley sunglasses and I decided to do it. I do want to state that the guy working the store at that time was excellent! He helped me pick the style, which was also the best fit, and got me going on designing what colors and all that so I could place my order. I paid for the order along with other glasses that my wife found in store. Left the store feeling good about the whole process and purchace I had just made. Then is all goes south from there. I received a email form SunGlass Hut telling me my order was complete and had shipped. The email provided me with purchase date and order number along with a link to track the order. I clicked the link and it took me to UPS tracking. I entered the tracking number and got a error message saying no information available. It said it could take up to 24hr for the information to be updated so I got back on the following day and tried again. Still no information available! I gave it another day and then went and tried ot again for the 3rd time, same result. That's when I sent a email to customer service at SunGlass Hut on Oct 2nd. I then got a email back from Sunglass Hut Customer service on that same day that said they typically answer emails within 2 business days. Later that night got a response from SunGlass Hut Customer Service asking me to provide them some more information about the order because they were unable to locate it. Here is when they asked me for the order number and said it starts with SGH. The order number I was given in a previous email was totally different. I was given one with the beginning letters MBP. I received another message back from SunGlass Hut Customer service telling me that they see that my order has shipped out via UPS & USPS and was provided another tracking number and was advised that if the order was not delivered by 10/7 that they could confirm my order would not be delivered. I was then told what I needed to do to get a refund. I would need to go to the nearest store location and show the email to make it a little more seamless experience. I asked if this tracking number means that my order was picked up because by this time it had been over a week since I placed the order. I then received another email from a different person from the SunGlass Hut Customer Service Team. This email told me how sorry they are for the inconvenience with my order and they are working to get my order delivered by 10/7, but if their last option to proceed with order cancellation I would receive a discount on my next purchase. I told them

i hoped that it did not get to that point but I did have a couple questions. I asked why no one could tell me where the order is, or if the order had even been made yet? None of the information I had been given was correct so I was starting to get frustrated. I replied asking why were they being so quick in telling me to cancel the order. I explained that they were customized glasses not just normal ones that are sold in the stores, so surely they wouldn't want to cancel if they had already been made for me. I told them mistakes happen and I understand that so lets figure it out and if I get them a little later then so be it. Cancellation was not a option! I then thought maybe if I speak to someone on the phone I might get better results. That was not the case! I was told by the lady on the phone that I should cancel and then got to the store I purchased them from to try and get a replacement or or request a refund. I told this lady that I purchased them in Memphis, TN and I live 5 hours from there so that wasn't doable. I also told her that it was a customized order also. So again no help there! I then receive another email from a 3rd person from the SunGlass Hut Customer Service Team. In this email i am told of how sorry they are for all of the frustration this whole process has caused me, and apologize on behalf of their brand. i am then told that for more precise information, they would ask, for me to contact the store where I made the purchase since I will receive the necessary assistance. Then he continues to tell me that my purchase was made less than 15 working buisness days ago that I am still in the manufacturing and shipping process. Here I know I was told a completely different number of days for my order to ship to me when I purchased it in the store. I sent a reply to this email expressing my thoughts on all of it and have not heard anything back since. I told them that they keep telling me to do all this stuff but the problem is I do not work for SunGlass Hut! I am the customer and I have done my part. I placed my order and I paid for my order! It is on them to finish the deal and provide me with the product that I have paid for.

I bought a gift for my husband at Sunglasses and he went to the store to exchange the sunglasses to a smaller size, but the store didn't have in stock and it sent to our address. The store doesn't ask for signature when it deliveries and it was left in the hall of my building. They didn't buzz at our apartment because we were at home at the time and there is a sign on my building that is not allowed to leave boxes there.

I tracked the delivery and there was a picture of the box in the hall of my building, but when I went downstairs to get the box, the box was gone.

How can a company not ask to signature? It's an expensive item.

DON'T BUY ONLINE AT THIS STORE

I was in the Ardmore, PA location March 4th, 2022 at about 12:30pm. I walked in need a few new pairs of sunglasses. I was greeted and told to place any sunglasses I’ve tried on in the tray to be sanitized. Keep in mind I am the only customer in the store at the time. I looked for a few minutes before even touching anything so the employee did not have to do extra work from me touching things I wasn’t even considering. So after I saw a pair I liked, I tried them on and then placed them in the tray to keep looking. She rushes over right away and sanitizes the sunglasses. I can understand wanting to have every option available if another customer walked in but I barely placed them down. I expressed that I was still considering them and she said “then leave them on the counter and don’t put them in the tray.” So for the next 2 pairs I tried on, I placed them on the counter right in front of me as I kept looking. I stepped a foot to the left from the sunglasses and she comes rushing over again to sanitize them and says “are you done with these?” to which I said “no I’m still deciding between those.” and her response to that was “Well don’t leave a trail of them around.” Im not sure what she wanted me to do since she had just said to leave them where I had placed them and all of this happened within 2 feet. I could understand if another customer walked in and I was across the store but I had never left the spot where I was. It’s unfortunate because I work in retail as well and have such limited days off where I can shop for myself and I had every intention of spending several hundred dollars on the Tiffany and Prada sunglasses I was looking at. If you can’t work well with people, retail is unfortunately not the area of work for you. If sunglass hut does not value their customers enough to train them on basic customer service then that’s an issue.

I was treated extremely poorly by an associate at approximately 5PM today Saturday July 15, 2021, He had Ray Ban eyeglasses on and a white or grey T shirt. He was extremely rude and had a horrible uninviting attitude towards myself and my boyfriend. We both were looking at sunglasses but primarily for his son. We we're possibly going to purchase two pairs ot sunglasses. he constantly had an attitude and when we asked about a pair of Ray Ban Sunglasses listed online. He first was like ugh those are on clearance with a look of disgust and sassy attitude. He was so rude and made me feel so uncomfortable I left the store. He ended every question in an extremely rude tone and made us feel like we we're some liw life customers.

I have purchased several glasses from Sunglass Hut, my last experience was @ 8888 SW 136 ST Ste. 120, Miami, FL 33176 ( the Falls) with a Sales agent /MGR. by the name of Sofia .
I was Returning/exchanging a pair of glasses Purchased at another store (Dadeland Mall) which was shipped to my Home - She refused service telling me to go to the store I had purchased from. I explained to her that My credit card was from Her store as well as more convenient for y return/exchange.
She refused to do anything and complained about my ethnicity/ country of Origen ( insinuating that everyone from there ( Venezuela ) was problematic.

Bought a pair of sunglasses from the Sunglass Hut on May 9th (located in Washington Square Mall - Portland, Oregon) they cleaned them and boxed them then sent me on my way. I got home and noticed they were scratched so I returned the next day to exchange them. The young girl who sold them to me apologized for not checking them then another girl told her to not them me that and refused to exchange then because they do not sell anything scratched. I explained that they had to have missed the scatch but it was okay I'd like to just get it sorted out. She told me no exchange or refund but I could pay her $40 for a replacement pair. I was so upset I agreed she then said "too bad... we don't make these anymore" so she sent me to another location with one left in stock. Got to the other location and their display pair was also scratched. I've called customer service who referred me to ask for the location owner and sort it out with the location I bought from. I once again tried calling them only for hernto refuse to give me the owners name and tell me there was nothing they could do for me. I have now spent over $300 dollars on a pair of sunglasses that are scratched that I'm seemingly stuck with. I was sold a damaged pair and no one has been any help. I don't even know who to contact at this point since the store is being increasingly rude and irritaed with the situation and customer service is just referring me to deal with the store directly.

i purchased a pair of Armani sunglasses and was told if I broke them they would be repaired or replaced. when leaving the store I read the brochure and it states I would have to pay 50% of the total price for this service. I was mislead into buying these glasses as I was told I was covered and not told I would have to pay. this was the sunglasses hut in the Myer store at Chermside shopping centre . The sales girls name was Christie so I recommend to anyone not to see her or check your info in the fine print before leaving the store and do not trust the sales sharks.