The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

LensCrafters Customer Service

LensCrafters Inc.

4000 Luxottica Place
United States - 45040

Customer Support Phone Numbers

Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat9:00 AM - 7:00 PM

LensCrafters Complaints & Reviews

Lenscrafters / employee/false advertisement

Gracie West on Dec 15, 2018

On Saturday, December 15, 2018 approx.10:05 a.m. I called LensCrafters in Florence S.C. about the last appointment they had available. I spoke to Chelsey, I stated I would like to make an appointment for today? She said we are real busy for today and we don't have any appointments. I said...

Lenscrafters / online prescription glasses order

Misty Tardiff on Dec 10, 2018

-Misty Tardiff ORDER NUMBER 74815106076 This is my first experience ordering prescription glasses online. Unfortunately this experience has been extremely frustrating. I ordered prescription glasses two weeks ago. When I ordered, I paid (partially...

Lenscrafters / employee

Ifranco on Dec 3, 2018

I stoped by on Saturday December 1st to go pick my sons and my glasses. I arrived at 8:30. Online shows they close at 9. I arrived door was unlocked. One emploee was at the scene at that time. As soon as she saw me coming in she was very rude and started to yell at me...

Lenscrafters / online order

Ariella21 on Nov 29, 2018

I tried to place an online order for contact lenses on November 25, 2018, but system was completely down. I was asked repeatedly to reset my password. When I finally got in, there was no way to submit the prescription. I called customer service each day to try and get my order filled. On...

Lenscrafters / terrible service. poorly made product - kenneth cole glasses

Julie Lazar on Nov 19, 2018

Paid over $600.00 cash to your store in San Diego, CA 92117 (4595 Clairemont Dr, San Diego, CA 92117). One of the items I paid $270 for. Prescription Sun Glasses. Within under just under 5 months, the lenses were showing scratches and one of the arms fell off. I was pretty annoyed that a...

Lenscrafters / lenses

Disappointed001 on Nov 3, 2018

I clean lenses appropriately and correctly. The coating started to come off and lenses became foggy. I used the protection plan I bought and paid $50 to renew. Less than a year later I'm having the same problem, I was told the protection plan starts from original date of purchase and wa...

Lenscrafters / manager of the store

Annette Eli on Oct 29, 2018

I've been a client of LC for a long time now. We used to go to LC Plaza las americas in Puesto Rico. I always go to Dra. Burgos for her outstanding service and profesionalism. The employees where very helpful. When I went to pick up a new pair of glasses I notice there is not much...

Lenscrafters / worst customer service i've ever had

Jordan miller on Oct 25, 2018

First off, the doctor who had given me an exam, was very quick and seemed as if he was in a rush, from the start I was very skeptical about the situation. With that being said i trusted that they knew what they were doing. After the prescription was filed, lens crafters ( in the same...

Lenscrafters / eyeglasses

Sabah Hashmi on Oct 24, 2018

On August 1, 2018, I purchased a pair of prescription sunglasses and eye glasses from Lenscrafters in Ross Park Mall, Pittsburgh, PA. The glasses for which this complaint is filed for is: BE2172, Blk Blk, 52/16/140 To these glasses I also added on the new blue IQ clear coating and...

Lenscrafters Lenox Square Atlanta GA / no show / unprofessional doctor

Noel Santiago on Oct 22, 2018

I'vr scheduled an appointment for 10/22/18 for 1pm @ lennox square mall in atlanta ga but was told to please arrive early as dr james behrens has another client right after my visit. Arrived at 12:45pm no doctor!!!... 1:27pm still no doctor!! Receptionist called and text him and couldn't...

Lenscrafters / customer service

Glasses12345 on Oct 19, 2018

My first visit this year began with computers down and a flighty worker, Bobby, to take measurements. He couldn't complete one task and I was there a long time. Other customers were getting aggravated. I went back the next day to finish the appt due to computer issues. Days later I...

Lenscrafters / anti-glare lenses

D.M.177 on Oct 15, 2018

I needed a new prescription glasses and I was recommended premium anti-reflective coating on my lenses at Lenscrafters location in Kaneohe ( Windward mall) My lenses work terrible, they are always foggy, cause headaches. I am very unhappy with my order and the advice I was given. I am a...

Lenscrafters / tested sunglasses

EltonRamasir on Oct 12, 2018

Hello, My name is Elton Ramasir, my address is 2670 cypress court, Miramar fl 33023. My phone number is 868-721-4479, this information should be used to retrieve information on my account. Within the last few years, I have purchased at least 6 pairs of glasses and sunglasses from len...

Lenscrafters / charges

Angelique Gibson on Oct 8, 2018

My son, whom is in college in Huntsville went in for an eye exam and to order additional contacts My insurance covers everything with a $10 copay. I felt he was taking advantage of because he was charged a fitting fee, in which he was already a contact user. No one worked with him on how they...

Lenscrafters / unethical behavior - nick totaran (mgr) - lenscrafters - scarsdale, ny

Eileen Lambert on Oct 6, 2018

To Whom It May Concern, I am writing this letter to bring to your attention an abusive situation that happened in your Vernon Hill Shopping plaza location in Scarsdale (Eastchester) New York with your Manager Nick Totaran on Saturday, September 22nd 2018 at approximately 11:30am. This was a...

Lenscrafters / partial order/customer service

Mrs. KRT on Oct 1, 2018

I purchased contacts at the Lens Crafter at Northlake Mall in Charlotte NC on 9/12/2018. I ordered the 30 day supply. I waited a week and still did not receive my order. I called the store and spoke with the manager, Gary who told me that he was not sure why I did not get my order but he...

Lenscrafters / warranty

Ruth Esparza on Sep 29, 2018

In January I purchased two pairs of glasses and another household member also bought his glasses at the same time. I requested warranty for my glasses - Armani Exchange. Today I went to the store to file a warranty claim for my glasses and I was advised that the warranty was purchased...

Lenscrafters / glasses

christine calabrese on Sep 28, 2018

on may 24 2017 i purchased glass with the protection plan for a total of $321.96 Just recentluy i noticed they were not cleaning correctly I use the wipes which i purchased at lens crafters retured to the lwns crafters in RockawayTownsquare mall where the purchase was made I was told there...

Lenscrafters / eyeglasses and lies

tigerroar on Sep 26, 2018

Earlier this month I selected a pair of brand name eyeglasses with a progressive lens and bifocals. They texted me a week later to let me know that the glasses were ready for pickup. I thought they did a good job with the initial measurements, however, afterwards the glasses slid down my...

Lenscrafters / glasses transition coming off

Talita Bigelow on Sep 26, 2018

I purchased a pair of prescription sun glasses and eye glasses about 2 years ago. I been wearing glasses as far as I can remember and transitions lens since they been out. I had prescription eye glasses for 4 years in the past because my prescription didn't change so there was no need to...