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LensCrafters Customer Care Service

LensCrafters Inc.

4000 Luxottica Place
United States - 45040

Customer Support Phone Numbers


LensCrafters Complaints & Reviews

LensCrafters / poor customer service dover delaware mall store

Larry Price on Apr 26, 2017
Recently I brought in a prescription and ordered new lenses and frames. The initial customer service was excellent. However, when I stopped back today, April 26th my experience was quite the opposite. When I walked into the store there was a just single employee helping a customer. She saw me...

LensCrafters / Unprofessional customer service

varvaraz on Apr 10, 2017
I am filing a complaint against LensCrafters because of the horrible experience I had at their Glendale location at the Glendale Galleria 1101 Galleria Way, Glendale, CA 91210 on 04/03/2017. I have been a loyal customer of Lenscrafters since I started wearing glasses and after this experience...

LensCrafters / My daughter contact lenses order so let

Rehab Mahmoud on Feb 11, 2017
I ordered content lenses for my daughter, it's been over than three months Since The "end of October " my husband and I are going back and forth no news about it, two girls in the front desk they talk to me with disrespect way making face from my back and answer my question with Rudely...

LensCrafters / Sunglasses

maltesefalcon on Jul 4, 2016
I would like to share my recent experience. I went to the LensCrafters at Oakville Place store a month ago. I picked out Ray Ban glasses. The rep said that I would need to get my prescrption and the cost for Ray Ban lenses would be $85 plus the cost of the Ray Ban glasses. I put them on...

LensCrafters / Sales person was dishonest

Willette Moton on Apr 4, 2016
On Sunday April 3rd I went into the LensCrafters located at 5105 Kings Plaza in Brooklyn, New York. I had chosen a pair of Frames for my son which was the display Frames. I Made it very clear the to the salesperson Mr. Rudolf 489680 I did not want the display pair and assured me that he...

LensCrafters / glasses

Reviewer19227 on Dec 11, 2015
in November I purchased my son a pair of glasses through my VSP with Eye Med. My son does not have to wear his glasses except for distance and he was in school and carries them on his shirt and one of the lenses fell out and when we Went to the Lenscrafters at the mall we were told that we...

LensCrafters / Frames/Fit is Crooked

Reviewer50329 on Sep 8, 2015
On July 11th (2015) I purchased (lens/frames) from my local lens crafters store at the Mall at Victor Valley. I was highly dissatisfied with the overall experience which has left me needing new frames entirely because the current fit is crooked. The clerk who sold my glasses to me...

LensCrafters / Aunt kept bullying me with the byrds

Brandon Ceaser on Jul 30, 2015
Optician has not help Donna L Guillory stop targeting me with the Byrd Family. She babysitting Megan Byrd who smokes marijuana with Jaz D Byrd Shaqkeeper her Sister who need to be spanked by her Parents and her Gregg Family allowing her to be involved with the Smiths and Byrd Family...

LensCrafters / Fraud

Emanuel Cherry on Jul 13, 2015
Went to lenscrafters may 13 2015 had an eye examine purchased new glasses. June 30 2015 went back to lenscrafters to ask why i had not received my glasses, they told me it was because i had already received them. Their records show that i came in and picked them up, but they can not show an original document with my signature.

LensCrafters / Product

Peter S. Fazzi on Nov 16, 2014
Need to get glasses as I broke my original! Eye exam was great and Dr. was very pleasant. Girlfriend had picked out frame and sat down with associate to finalize the purchase. Wanted progressive (I have used them for years) & transitions. Lenscrafter talked me into their lens. I said OK...

LensCrafters / Guillory relatives

Brandon Ceaser on Oct 17, 2014
Would not return DVD movies loaned to her. Tried to give me her Doctors advice Made ignorant comments by stating I use drugs when her son Lil Wilson killed her youngest Jordan Guillory on a Go-cart almost from the two of them driving around wreckless. Her son ex-girlfriend also in law...

LensCrafters / Frames

patricia paknik on Apr 23, 2014
Had eye exam and picked out frames. Bought glasses and sunglasses. Associate was pleasant and helpful and talked to me also purchased insurance..two months later my frames on reading glasses got very loose. Went back and was told "then" that the frames were spring and they would get loose...

LensCrafters / Poor Quality Product and Service

UpsetinFairlawnOhio on Jan 4, 2014
Part 1 - I went to Lenscrafter's two months to have an eye exam knowing that I now needed glasses (over 40).I first had an eye exam where I was put through the usual eye test, including this machine that takes a picture of the inside of your eye. When the Optometrist came in to...

LensCrafters / Luxottica / Employee abuse

Jim Burch on Dec 25, 2013
I came in there store in July of 2012.I needed a refill on my contact lenses.I was told very rudely that I needed to get a new examination. I stood up for myself and they finally figured out I was right and gave me some new contacts $85.00.When my contract or renewal. Was up, I came back...

LensCrafters / Poor Quality

liapost on Nov 21, 2013
It makes me feel angry but also validated to read these complaints about the poor quality of Lenscrafters products. First, some comments for the critics of the complaints. You can't be serious that you think a pair of EYEGLASSES (or shoes for that matter) should not last without...

LensCrafters / Glasses

vtpadgett on Jul 25, 2013
I purchased by rimless glasses at Lenscrafters in Orange Park, Florida. I have had them since January 2013 and they started cracking on both sides at the screw area. I took them back yesterday and I experienced a rude employee. I stated that the glasses must be defective because cracks are...

LensCrafters / Sales pressure

rolex452 on May 11, 2013
Let's say you need basic transportation. A small (comparatively) inexpensive car will do the job of getting you from point A to point B, and you tell the salesperson you can't afford anything more than that. Should the salesperson relentlessly insist that you buy their most...

LensCrafters / Charge me twice

I ha a worse experience with this store. I went there March 30, 2013 to replace the lens of my existing frame. The guy who assisted me is way too obvious not knowledgeable with what he was doing. I was patient waiting for him to process thing without even explaining to me the details but i...

LensCrafters / Poor service practice

Maryann Paradise on Jan 13, 2013
I need the address of their home office so i can send a detailed message about my dissatisfaction with this store. I have been a customer for 30 years and so many changes have been made for the company benefit with no regard for their employee's or customers. Recently bought...

Lens Crafters / Salesmen lied ! ! !

lburgessjr on Aug 9, 2012
Buyer BEWARE!!! Two salesmen lied to me. NO CUSTOMER SERVICE. Do Not Shop at LENS CRAFTERS STONECREST MALL. I bought two pair of prescription glasses. One pair were sunglasses. The sales man talked me into a pair of Maui Jims. I had never heard of them but he raved. His name was Andy. Hi...

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