Having problems with LensCrafters?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

LensCrafters Customer Service Contacts

4000 Luxottica Place
Mason, Tennessee
United States - 45040
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat9:00 AM - 7:00 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. Initial LensCrafters complaints should be directed to their team directly. You can find contact details for LensCrafters above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LensCrafters. Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution.

LensCrafters Complaints & Reviews

LensCraftersWarranty for replacement lenses

1/21 I came in for my exam. That was a good experience.
I bought a pair of brown Armani Exchange frames with the new prescription.
My last visit was on 11/29 and I bought a pair of Tiffany frames on that visit.
Due to COVID-19 restrictions I have not been back until today.
I always buy the warranty. I want that warranty honored. It's less than 2 months past the 1 year time frame. They wanted to charge me almost $300 just to update my lenses in my Tiffany frames.
I want to pay the $50 and have my lenses updated in those frames. These have been extenuating circumstances. Please honor the warranty.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    LensCraftersCustomer Service

    I went to LensCrafters to get new frames. An employee approached me in a short manner to rudely and unprofessionally tell me I could not enter her store. She was loud, ghetto, and distasteful. She started with the excuse of COVID so I stopped her mid sentence and tried to leave the conversation. She then got even louder to humiliate me after I cut her off and threatened to call the cops. Visit: 01/08/2021

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Dec 28, 2020

      LensCrafters — Warranty and store manager - Florence Mall, Ky store.

      I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the...

      LensCraftersPoor service, incorrect information given and not willing to correct the products

      I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem,

      I would like my full refund.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Dec 04, 2020

        LensCrafters — Employee complaint

        12/3/20 I went back to a store in the fashion show mall in las vegas and a man named israel came up to me...

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free
        Oct 06, 2020

        LensCrafters — Service and quality

        This complain has nothing to do with the warranty but that your store was unable to fill an order correctly!...

        Oct 05, 2020

        LensCrafters — Eye glass delivery

        The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020...

        Jul 17, 2020

        LensCrafters — Fraud and theft!!

        Lencrafter's is the very worst place to do business now avoid them!! I used to use them all the time, but in...

        Mar 06, 2020

        LensCrafters — new pair of glasses with progressive lenses

        I purchased new glasses with progressive lenses in October. The staff was unwilling to help me and suggested...

        Feb 13, 2020

        LensCrafters — deception and fraud

        I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them...

        Jan 09, 2020

        LensCrafters — manager making it difficult to get my glasses repaired

        ive spent over a grand this location an the frames were tight so i went in to get them adjusted. they barely...

        Dec 30, 2019

        LensCrafters — exam/purchase of glasses

        I was visiting family and needed to get my exam before my insurance ends at the new year so I came to...

        LensCraftersissue with product purchase.

        Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters?

        I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. And causing the lens to come out of the assembly. Was told that there was nothing to be done about. I told them that i didn't want to use my warranty. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. Manager entered notes on the file, to do a remake if it happened again. I told him that I wasn't satisfied with the product or the service. I told him that I wasn't abusive or destructive towards my glasses. And wanted a better explanation as to why they kept on falling apart. Please let me know if you can offer any assistance to correcting the issue. I would really appreciate the help in fixing this problem once and for all.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Nov 01, 2019

          LensCrafters — glasses

          My husband and I were in to get eye exams and new Glasses on September 1st. Manager Shawn served us. He told...

          Oct 28, 2019

          LensCrafters — rx sunglasses

          I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. During first...

          Oct 28, 2019

          LensCrafters — tiffany glasses/sales rep. heating & bending them without asking me

          I am BEYOND PISSED! I went in to pick up my Tiffany glasses which in total cost me over $800. I sat down and...

          Oct 22, 2019

          LensCrafters — poor customer service

          Purchased new glasses on 10.15.2019 and was promised that my glasses would be ready the following week on...

          Oct 18, 2019

          LensCrafters — optometrist - james e. behrens, od

          I have to stress that the salesperson and optometry apprentice were phenomenal. And I am going to assume...

          Oct 06, 2019

          LensCrafters — customer service

          Very disappointed and feel very taken advantage of by Lenscrafters. I purchased insurance for my daughter'...

          Oct 04, 2019

          LensCrafters — broken nosepiece

          Made a long complaint cant tell if it was recieved? No follow up email - nosepiece broke under 1 yr old they...

          IN THE NEWS

          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
          A consumer site aimed at exposing unethical companies and business practices.
          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
          You'll definitely get some directions on how customer service can best solve your problem.
          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.