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LensCrafters Customer Care Service

LensCrafters Inc.

4000 Luxottica Place
United States - 45040

Customer Support Phone Numbers

+1 877 753 6727 9 2
Work days:
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat9:00 AM - 7:00 PM

LensCrafters Complaints & Reviews

LensCrafters / frames

Rob Sanders on Sep 22, 2017
I have been a customer for years. Last year I purchased progressives with anti glare. Before the year was even up the lenses began peeling. When I brought them to the store they told me they were scratched and I needed to but 2 new lenses. I need my glasses to see and I'm looking through...

LensCrafters / oakley glasses - scratch on lens will not replace

xx1 on Sep 19, 2017
Just got off the phone today, September 19, 2017, with one of the "Managers" at the Glendale Galleria location in Glendale, CA. Not only was Mariah rude, she kept me on hold for 15 minutes while she looked up what we originally paid for the lenses. One of the lenses has a scratch on it, we...

LensCrafters / terrible customer service

Jeannielt on Aug 5, 2017
The optometrist was very impatient and rude. He put my contacts in for me first and told me not to blink. Of course, the first time I blinked to which he responded "women shouldn't have a hard time with this, they are always sticking makeup in their eyes". Followed by "just do what I tell...

LensCrafters / poor quality of service

leungleung on Jun 20, 2017
The deal was done with lenscrafters in langham place hong kong. But the quality of service is so bad. The shop manager tony chan showed his arrogant attitude and poor behaviours. He even dropped twice in the phone deliberately. The case was reported to the shopping mall and its management...

LensCrafters / poor customer service dover delaware mall store

Larry Price on Apr 26, 2017
Recently I brought in a prescription and ordered new lenses and frames. The initial customer service was excellent. However, when I stopped back today, April 26th my experience was quite the opposite. When I walked into the store there was a just single employee helping a customer. She saw me...

LensCrafters / unprofessional customer service

varvaraz on Apr 10, 2017
I am filing a complaint against LensCrafters because of the horrible experience I had at their Glendale location at the Glendale Galleria 1101 Galleria Way, Glendale, CA 91210 on 04/03/2017. I have been a loyal customer of Lenscrafters since I started wearing glasses and after this experience...

LensCrafters / my daughter contact lenses order so let

Rehab Mahmoud on Feb 11, 2017
I ordered content lenses for my daughter, it's been over than three months Since The "end of October " my husband and I are going back and forth no news about it, two girls in the front desk they talk to me with disrespect way making face from my back and answer my question with Rudely...

LensCrafters / sunglasses

maltesefalcon on Jul 4, 2016
I would like to share my recent experience. I went to the LensCrafters at Oakville Place store a month ago. I picked out Ray Ban glasses. The rep said that I would need to get my prescrption and the cost for Ray Ban lenses would be $85 plus the cost of the Ray Ban glasses. I put them on...

LensCrafters / sales person was dishonest

Willette Moton on Apr 4, 2016
On Sunday April 3rd I went into the LensCrafters located at 5105 Kings Plaza in Brooklyn, New York. I had chosen a pair of Frames for my son which was the display Frames. I Made it very clear the to the salesperson Mr. Rudolf 489680 I did not want the display pair and assured me that he...

LensCrafters / glasses

Reviewer19227 on Dec 11, 2015
in November I purchased my son a pair of glasses through my VSP with Eye Med. My son does not have to wear his glasses except for distance and he was in school and carries them on his shirt and one of the lenses fell out and when we Went to the Lenscrafters at the mall we were told that we...

LensCrafters / frames/fit is crooked

Reviewer50329 on Sep 8, 2015
On July 11th (2015) I purchased (lens/frames) from my local lens crafters store at the Mall at Victor Valley. I was highly dissatisfied with the overall experience which has left me needing new frames entirely because the current fit is crooked. The clerk who sold my glasses to me...

Lensecrafters / I paid for each visit, but it wasn't worth it

Reviewer65007 on Aug 29, 2015
I don’t recommend to use the services of Lensecrafters. I went 5 times for the eyes check, but the doctor couldn’t provide the prescription. As well as he told me to pay for every visit, but when I came, he told me that he could prescribe lenses now. He told me to come later. I paid $20...

LensCrafters / aunt kept bullying me with the byrds

Brandon Ceaser on Jul 30, 2015
Optician has not help Donna L Guillory stop targeting me with the Byrd Family. She babysitting Megan Byrd who smokes marijuana with Jaz D Byrd Shaqkeeper her Sister who need to be spanked by her Parents and her Gregg Family allowing her to be involved with the Smiths and Byrd Family...

LensCrafters / fraud

Emanuel Cherry on Jul 13, 2015
Went to lenscrafters may 13 2015 had an eye examine purchased new glasses. June 30 2015 went back to lenscrafters to ask why i had not received my glasses, they told me it was because i had already received them. Their records show that i came in and picked them up, but they can not show an original document with my signature.

LensCrafters / product

Peter S. Fazzi on Nov 16, 2014
Need to get glasses as I broke my original! Eye exam was great and Dr. was very pleasant. Girlfriend had picked out frame and sat down with associate to finalize the purchase. Wanted progressive (I have used them for years) & transitions. Lenscrafter talked me into their lens. I said OK...

LensCrafters / guillory relatives

Brandon Ceaser on Oct 17, 2014
Would not return DVD movies loaned to her. Tried to give me her Doctors advice Made ignorant comments by stating I use drugs when her son Lil Wilson killed her youngest Jordan Guillory on a Go-cart almost from the two of them driving around wreckless. Her son ex-girlfriend also in law...

LensCrafters / frames

patricia paknik on Apr 23, 2014
Had eye exam and picked out frames. Bought glasses and sunglasses. Associate was pleasant and helpful and talked to me also purchased insurance..two months later my frames on reading glasses got very loose. Went back and was told "then" that the frames were spring and they would get loose...

LensCrafters / poor quality product and service

UpsetinFairlawnOhio on Jan 4, 2014
Part 1 - I went to Lenscrafter's two months to have an eye exam knowing that I now needed glasses (over 40).I first had an eye exam where I was put through the usual eye test, including this machine that takes a picture of the inside of your eye. When the Optometrist came in to...

LensCrafters / Luxottica / employee abuse

Jim Burch on Dec 25, 2013
I came in there store in July of 2012.I needed a refill on my contact lenses.I was told very rudely that I needed to get a new examination. I stood up for myself and they finally figured out I was right and gave me some new contacts $85.00.When my contract or renewal. Was up, I came back...

LensCrafters / poor quality

liapost on Nov 21, 2013
It makes me feel angry but also validated to read these complaints about the poor quality of Lenscrafters products. First, some comments for the critics of the complaints. You can't be serious that you think a pair of EYEGLASSES (or shoes for that matter) should not last without...

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