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LensCrafters Customer Service Phone, Email, Contacts

LensCrafters
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2.1 6 Reviews 365 Complaints
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LensCrafters Reviews 371

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4:15 pm EDT
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LensCrafters Will not repair damaged glasses

DO NOT BUY FROM LENSCRAFTERS. In October 2023 I purchased glasses at Lenscrafters in Great Lakes Mall at a retail cost of $886. On May 24, 2024, I went to the store to complain that my left lens had three marks on it, and it was also starting on the right lens. The salesperson Katherine asked if I had any animals because they looked like teeth marks. I do not have animals, never dropped my glasses and live a very sedentary life. She absolutely refused to do anything to repair the glasses stating that I did not purchase a protection plan. My glasses are made with polycarbonate which is more impact resistant. Lenscrafters uses cheap material and if any damage occurs, they refuse to do anything to repair the glasses. My last glasses were seven years old and there are no scratches on them. I resent the attitude of the salesperson Katharine who treated me with a smirk and dismissed me. I am an elderly person and should be treated with respect, especially since my glasses cost $886. It’s not right that after seven months I have to buy another pair of glasses.

Recommendation: Do not buy from Lenscrafters

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Update by M Joe

I have been buying from Lenscrafters for years and am disappointed with the saleswoman and the policy of Lenscrafters. I do not like being dismissed when I complain about a product, especially when they advertise wanting to make customers happy with their purchase.

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12:00 am EST

LensCrafters Personalized Eye Care Experience with Dr. Jacquelyn Collins and Associates

As a seasoned expert in the field of eye care, I can confidently say that Dr. Jacquelyn Collins and Associates provide a top-notch personalized experience for all your vision needs. With a stellar 4.8-star rating from 412 reviews, it's evident that Dr. Collins and her team go above and beyond to ensure your eye health is their priority. Patients have praised the practice for its professional know-how, caring manner, and excellent referrals for specialized treatments when needed. The trust and confidence patients have in Dr. Collins are a testament to the quality of care provided. If you're seeking comprehensive and reliable eye care in Huntsville, AL, look no further than Dr. Jacquelyn Collins and Associates for a truly exceptional experience.

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1:34 pm EST
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LensCrafters Helpful and courteous

Went to the LensCrafters at Arizona Mills mall cause I was in need of some new nose pads for my shades. The folks working there were real polite and on the ball, they found the right pads and fixed them onto my sunglasses quick. When I inquired about how much I owed, they told me it was on the house, which was a pleasant surprise since I don't even buy my prescription glasses from them. The staff was super kind and I'm thankful for the help they gave me. Definetly would suggest checking this place out if you need anything for your glasses.

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  1. Pros
    1. Wide selection of designer frames
    2. Advanced eye exam technology
    3. Convenient same-day service
    4. Expert staff and optometrists
    5. Frequent discounts and promotions
  1. Cons
    1. Premium pricing compared to competitors
    2. Limited in-house brand selection
    3. Occasional upselling of lens options
    4. Inconsistent in-store service experiences
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10:42 am EST
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LensCrafters Very High Priced Even With Sales

So I was in the market for some new glasses and decided to check out LensCrafters. Honestly, I was pretty shocked at how expensive everything was. Even with their frames and lenses, you can definitely find the same stuff cheaper at other places. They told me that my lenses would cost a ton, even after they slapped on a 40% discount. That just tells me they're inflating their prices so much that even with a discount, you're still paying way more than you should. It's like they mark up the lenses by at least 50% to make the discount seem good, but it's really not.

And don't get me started on the frames. They were charging like 200 bucks for frames that I've seen at other stores for maybe 65 dollars, and that's when they're not even on sale. They seriously need to rethink their pricing strategy. I mean, how do they even stay in business with prices like that? Doesn't anyone compare prices anymore?

All in all, the whole trip was a letdown and I'm pretty sure I won't be going back to LensCrafters. Just wasn't worth it.

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LensCrafters Deceptive Advertising (Liars!)

Most eyeglass stores you walk into are actually owned by the same big company and the prices are way higher than they should be, just do a bit of research and you'll see what I'm talking about. So I'm kinda hesitant to even complain about LensCrafters cause it feels like it won't make a difference. But here goes nothing...

LensCrafters keeps going on about their new Clarifye digital eye exam, saying it's gonna change the game and get rid of the whole "1 or 2, 2 or 3" thing. So I go on their website, lenscrafters.com, and I book an appointment with an eye doctor they recommended. Turns out, this doc doesn't even have the fancy equipment. If I wanted that, I'd have to go somewhere else. And here's the kicker – this new tech they're hyping up? It doesn't really change the exam. Instead of the doc flipping lenses by hand, they're pressing a button and the machine does it for them. But you're still sitting there picking between "1 or 2, 2 or 3"!

Honestly, I would've just walked out right then and there, but my wife was with me so I stuck it out. But that's it for me and LensCrafters. They're not straight up with their customers.

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LensCrafters Don't do gift certificate!

So I bought a $500 gift certificate from LensCrafters and mailed it to a friend, but turns out she moved and it got lost in the mail. Their policy is super strict, you gotta have the actual gift certificate to use it, not just the receipt from when you bought it. They make sure to tell you this when you're buying it, so now it's just gone. I've been on the phone with them a bunch of times and they always say they'll call back, but guess what? They don't. I even went to the store myself and all I got was "We're waiting on a response from the manager or corporate."

I mean, I'll give them this, they do have quality lenses. I always pick up top-notch progressive Oakleys from them. But with the gift certificate issue, if it gets lost, you're out of luck and you'll waste so much time trying to sort it out. Looks like I might even have to take this to small claims court, which is just more time and money down the drain. What a hassle, definitely not doing that again.

The general manager, Mike Lozada, wasn't much help either. He was like, "I don't know if we can cancel the gift cert order number, but we're looking into it." Basically, that means I'm gonna have to keep pushing and fighting to get this resolved. I'm just so tired of having to call and visit the store over and over. I have the email receipt of the purchase, but their stance is clear: "You need the actual gift certificate paper, not the receipt."

I really hate to make a fuss, but my time is worth something. I'm never buying a gift certificate from LensCrafters again. Other places would be like, "You got the receipt? No problem, we'll refund you or issue a new gift certificate." But LensCrafters? Totally different story!

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LensCrafters Complaints 365

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11:02 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I received my contact lense order for a 6 month supply. I received 4 boxes 2 of which were a different prescription than my last order. I took them back to the store in Rancho Santa Margarita. The person working there told me that the prescriptions were correct and that one was for my left eye and the other right eye. So right there in the store I opened...

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7:22 pm EST
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I bought a pair of glasses from Lenscrafters (16152 Whittier Blvd Whittier , CA [protected]) and after a month I noticed that the lenses started to developed a few cracks. I am an extremely busy person and did not have a chance to take the glasses in until a few months after when one of the small cracks became very noticeable as you can see in the picture...

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4:56 pm EST
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Lenscrafters Montclair Mall # 0622. December I went to this location with prescription for glassed, the young lady that helped me was very nice and explained the blended and I said that I tried it before and had a hard time she explained the new blended and I said I would give it a try. I picked up my glasses in January, then went back due to glasse...

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Is LensCrafters Legit?

LensCrafters earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds LensCrafters to be a trustworthy company. Although there's a 28% resolution rate for customer complaints, which deserves attention, LensCrafters is known for their high standards and safety. If you're thinking about dealing with LensCrafters, it's wise to check how they handle complaints.

We found clear and detailed contact information for LensCrafters. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

LensCrafters has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Lenscrafters.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lenscrafters.com you are considering visiting, which is associated with LensCrafters, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with LensCrafters is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Several positive reviews for LensCrafters have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

LensCrafters website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on lenscrafters.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with LensCrafters's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 6 complaints were resolved.
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1:27 pm EST
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LensCrafters My Last Pair of Glasses

I went to the LensCrafters on Ming Ave in Bakersfield and man, the vibe was off. The staff there, they just had this way about them that felt kinda rude. It wasn't what I was expecting at all, and it definitely wasn't a good look for them.

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11:45 am EST
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LensCrafters Promises, promises, promises

So I went to LensCrafters at Market Mall in Calgary cause they said I could get my glasses in about a week. Well, that week turned into "maybe next week" and then they told me "they're being shipped today". Next thing I know, they're like "they're on the truck and should be here by next Tuesday... possibly". But nope, they weren't. Then they're all "for sure in today's delivery" and then it's "or maybe tomorrow". They kept saying "we'll call you as soon as they arrive". Gotta say though, their one hour service is something else, huh.

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2:44 pm EST
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I purchased a pair of glasses from Lens Crafters on July 11, 2023. The store is located at 6722 Charlotte Pike Space #107, Nashville, Tennessee.When the glasses were finished, I could not see correctly because everything looked messed up. The glasses would not allow me to see properly. I told the saleslady who was helping me that I could not see clearly and...

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1:50 am EST
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I placed an order for lens fitting service at LensCrafters in South Coast Plaza on 11/17/2023 and handed over my Cartier frame to the store. The staff assured me they would call me once the glasses were ready. However, I never received any notification. On 12/28/2023, I called to inquire about the status and was informed that my order was canceled due to...

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4:55 pm EST
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My problem happen at 3301 Veterans Metairie, La on November 11, 2023. My salesperson name was Erica 974394. This happen at 4:03. I spend $486. when I could have spend $420. First I had $50 coupon that I didn't read. I had Humana insurance. My lense I have right name is Progressive Varilux Physio. I paid $135 co pay for them when I purchased them. Erica said...

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8:06 pm EDT
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On 10-17-2020, I purchased four $500.00 gift cards from your store #5612 in Brentwood, CA for a total of $2000.00. My son had an eye exam on 10/12/2023 and when we went to purchase his glasses with one of the $500.00 gift cards we were told that it was not valid. I had not used any of the gift cards since their purchase in 2020 and provided the receipt of...

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2:21 am EDT
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I purchased Ralph Lauren Glasses from Lens Crafters at Eastdale Mall in Montgomery, AL & I've NEVER had WORSE SEEViCE! To start with they treat U like they could careless if your there or not! I told them my 81 year old mom was in the car could someone please help me!? There was A man on the phone I ask if he'd help me when he got off the phone but he...

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9:29 pm EDT
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I unfortunately I picked LensCrafters to get 2 pairs of frames, and paid over $1,000 at the Boynton Beach Location. The Michael Kors frame sits uneven on my face. They have been adjusted 5 times. I feel that they were bought before, broken, refurbished, and placed back on display. My [censored] bought the pair. I didn't get the warranty, since I've never...

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4:05 am EDT

LensCrafters Optometrist policy and procedures

I am writing to you because of the misleading information that your company lenscrafters are providing for it's customers. I had a appointment at 110 mall circle,ste.2001 waldorf md 20603 on august 21.2023 @6:20pm. I was told by staff that i had to have a eye exam before i can get a contact exam and i stated that i only want contacts not glasses after the exam i was presented with a additional bill for $76.50 for contact lens eval knowing that my insurance will only paid for a eye exam or contact lens exam not both the staff also stated that toric didn't standard contact lens.I wouldn't have made a appointment with lenscrafters optometrist if i knew you policy is to mislead your customers . Willie jenkins [protected]

Desired outcome: I want a refund for being over charged

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5:17 pm EDT
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LensCrafters Customer service rep in store

Date 6/6 2023

Store location 1411 South Power Road, Suite 102 Mesa, AZ

I needed a new contact prescription and I called before hand because I do not have insurance. I needed to know the cost to budget before scheduling. I had been a patient for years but in 2022 I went to another eye care specialist.

I gave the person in charge of scheduling all of my information and he found me in your system. He said a contact eye exam without insurance would cost me $100. That was a little high for me since I'm on a limited budget but I scheduled that day. I cleaning up and drove 10 miles to the location. When checking in everything was fine until he said he made a mistake and since I had not had a exam there since 2021 it would cost me $180. I do not have that kind of money! He said sorry we can't see you then. I would not have even scheduled had he told me $180 on the phone. He wasn't nice about it when I asked to speak to his manager. He said the name was DeAndre and he would call me. I called another location to see if DeAndre was there and they took my name and said he would call me. No one has called me. I no longer work but my time if of value and gas is expensive. Please contact me at [protected]

Robin Bennett

[protected]@msn.com

Desired outcome: $100- Please reimburse me for my time and gas for 20 miles.

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4:23 pm EDT
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LensCrafters Couldn't use my FSA card

I went to LensCrafters on March 30, 2023. I had my eye exam and paid my co pay for that and that went well. I was going to purchase my frames and lenses so when I was ready to check out the card reader wouldn't take my card. It kept kicking it out. It was my FSA card. They stated they had that problem earlier this year and it was fixed. I called Consolidated Admin (FSA) my card was fine with plenty of money on it.

They called their technical support and I swiped my card at least 10 times and it kept kicking it out because I would bypass the pin # which this card does not use and it wouldn't go through. I have been using FSA for over 20 years and never had an issue until now. The sales associate said they would call when they find out something. I never heard anything after 3 days. I went and picked up my prescription and I told her to let me know when I can come back to purchase my glasses. I have yet to hear from them. I am highly disappointed. This was my first visit and my last. I am so upset and will take my prescription elsewhere. Someone could have called me back. Not a good thing to ignore your customers and not want my money.

Trisha L Farley (highly disappointed)

[protected]@gmail.com

Desired outcome: Not sure because I had a bad first impression. When you say you are going to call and I don't hear from you that is very rude!

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3:12 pm EDT
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LensCrafters Lenses Refund

Husband made a purchase at the LenCrafters in Bloomingdale, IL on Army Trial. Paid $250.00 in cash and 195.00 0on credit card. After reviewing the the total amount of $479.00 give or take. Called requesting an itemized invoice to find out they overcharged my spouse by 99.00 plus tax. Went in on 3.26.23 requested a refund. They credited the card for the $195 and change. as for the Cash they said they could not give as they did not have and would have to contact corporate. They tried putting the cash on my husband debit card it dropped off the bank after 5 days due to not going through.

It is already going on two weeks, and no one calls back. Husband still out his $250.00 cash.

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11:59 pm EDT
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LensCrafters Customer service interaction

I wanted to reach out regarding my concern over a customer service experience today. March 14th around 10:30 am at the Alamoana mall LensCrafters location on Oahu Hawaii.

I went in to inquire if my lenses were still under warranty. The woman who assisted me looked it up and informed me my insurance ran out in January. I mentioned I did stop by the mall in January but the store was closed due to moving to a new location. I then mentioned I went to the new location and the store was still closed. She then proceeded to tell me I was wrong and that they were never closed. To be clear, I understood my insurance was expired. I was expecting absolutely nothing. I was finding my bad luck to be ironic and was just sharing a story. What I wasn't expecting was to be belittled and treated like a liar. I insisted it was closed but she just kept insisting I was wrong. I felt belittled and humiliated. I left the store to cry in a bathroom stall.

I had a friend visiting with me in January and I called her after this. She confirmed from her memory that they were very much closed the day we went. Because I was joking about having the worst luck. I live an hour away so of course I don't have time to make it down town often. Even though I knew I remembered correctly I needed to be validated after that experience.

This particular employee was passive agressive and gave me such an auful experience I can never set foot into another LensCrafters again. I have paid out of pocket for several prescription glasses over the years. Yet I felt worthless as a customer.

I am in no way asking for anything, but I do think this employee needs to be trained better while interacting with customers. In my line of work I have actually HAD customers lie to me, I would NEVER accuse them of it and give them attitude.

I was being completely honest.

I just wanted to let this go but it has ruined my day and since I still feel terrible hours later I figured I would share my experience.

Desired outcome: I honestly would just like an apology

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11:02 am EST
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I came in and had an exam last June and my lenses were ordered, I thought, at that time. When I was called to pick them up several weeks later I was dismayed to find that only a trial pair came in. The gentleman told me that this is how special orders were handled, if they were okay I was to call back in and they would order a supply, that it would not take...

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3:57 pm EST

LensCrafters Replacement lens

I came into the Metrotown store on dec 27 2022 to correct my progressive lenses (the reading bit at the bottom was too narrow). Instead of immediately offering to replace, the employee took it to the back where it turns out they were experimenting on the lens, trying to do what? Twist it into a new shape? Twice the man tried to convince me that the lenses were the same measurement as before — despite the return policy saying they will do "whatever it takes" to replace the problem if I am not "completely satisfied." Finally he returned the glasses, re-measured my frames (which they did NOT do before when I got the lenses) and arranged a replacement — finally. When I put the glasses on, the lower 2/3 of the left lens was totally blurry — they had heat damaged the lens trying to do who knows what to it. Thankfully the top left of the lens still worked so I could actually SEE and drive home — of course there was nothing they could do — they damaged my lens irrevocably — and when I insisted they expedite my new lenses, the response was very mealy-mouthed indeed. I got a wet, soggy "maybe", which means no. There was no attempt to show they were actually sorry and would make sure to put my order higher up on the list. Why not? They can do as they please. I went in with incorrectly prepared lenses, and came out with a destroyed lens I can barely see out of. The headaches I'm getting already! I have to drive, go to work, and function with these destroyed glasses. What if the lens was totally unusable? I wouldn't have been able to drive home or do my work!

Desired outcome: 1. Put me at the top of the list for new lenses--expedite my case; definitely before Jan. 4 when I go on a business trip.2. Grant me compensation for the next time I got to Lenscrafters--if there is a next time.

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11:15 pm EST

LensCrafters Burberry frames already damaged

My designer Burberry glasses fell apart in less than 2 days of me wearing them by no fault of my own, yet I am being blamed!

Please help me resolve this situation. I have filed a letter and complained to Lenscrafters.

I think the damage to the frames happened in the outside lab used by Lensecrafters. I don't know how it happened, but the results are me having to find another pair at an additional cost when I didn't break the original frame.

The frames became damaged while in the possession of Lenscrafters.

Right now I have a new pair of glasses that I cannot use. The frame is defective. I think it was made that way during the process of the lab fitting the left lense into the frame. Because I dont recall the frame as damaged when I purchase it.

Looking at the frame, it appears that the cavity for the handle was stretched. It lookes as if it was melted and damaged out of it's original shape and then black glue was used to hold the arm in place.

Over two days as I wore and took off my new glasses, the handle became partially detached. Now the left handle is broken off and cannot be reattached.

Desired outcome: Reimbursed for the price of the Bureberry frames.

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6:53 am EST
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LensCrafters Lenscrafter store at Dadeland store Miami

I purchased a pair of glasses at the store Dadeland Mall. Staff was rude and argumentative by not providing me the service that I paid, the nose pads were not changed from the slippery nose pads. Manager Lucy attended another client that came after me. She told my daughter and I that he came back from the restroom, when we say him trailing behind us in the parking lot. Employee Maria Elena, keep on looking at me but failed to provide the support in getting my pair of glasses that they were ready.

I spent almost $400.00 dollars for a pair of glasses that do not fit properly, do not stay on my nose and the back of the glasses were already bent by Maria Elena.

I called Lens crafter to complain and there is no option to complain, when the telephone is listed in Google as the complain number.

The worst ever, I need my glasses repaired.

Desired outcome: Do your job and fix my glassess. [protected].

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About LensCrafters

Screenshot LensCrafters
LensCrafters is an optical retailer that offers a variety of products and services related to eyewear. Their product line includes prescription glasses, sunglasses, and contact lenses from a range of designer brands and private labels. Customers can find frames in various styles, materials, and price points to suit different preferences and budgets.

In addition to eyewear, LensCrafters provides eye exams conducted by independent doctors of optometry located within or next to their retail locations. These exams are designed to assess vision and eye health, and can result in prescriptions for corrective lenses if needed.

LensCrafters also offers lens options with features such as anti-reflective coating, UV protection, and blue light filtering, which are tailored to enhance visual comfort and protection. The company utilizes in-store labs to provide services like lens fitting and glasses adjustments, aiming to deliver a quick turnaround time for the completion of new eyewear.

For customer convenience, LensCrafters supports online shopping through their website, where users can browse and purchase eyewear, as well as schedule eye exams. The website also features a virtual try-on tool, allowing customers to see how frames look on their faces digitally.

LensCrafters operates with a focus on personalized service, aiming to assist customers in finding eyewear that fits their individual needs. They offer a satisfaction guarantee and a variety of warranty options on their products, alongside various payment and insurance plans to accommodate different customer requirements.
How to file a complaint about LensCrafters?

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Overview of LensCrafters complaint handling

LensCrafters reviews first appeared on Complaints Board on May 7, 2007. The latest review Wrong prescription contact lenses was posted on Jun 24, 2024. The latest complaint 600 dollars no refund sunglasses was resolved on Jun 17, 2022. LensCrafters has an average consumer rating of 2 stars from 371 reviews. LensCrafters has resolved 104 complaints.
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  1. LensCrafters Contacts

  2. LensCrafters phone numbers
    +1 (877) 753-6727
    +1 (877) 753-6727
    Click up if you have successfully reached LensCrafters by calling +1 (877) 753-6727 phone number 0 0 users reported that they have successfully reached LensCrafters by calling +1 (877) 753-6727 phone number Click down if you have unsuccessfully reached LensCrafters by calling +1 (877) 753-6727 phone number 0 0 users reported that they have UNsuccessfully reached LensCrafters by calling +1 (877) 753-6727 phone number
    +1 (844) 553-6737
    +1 (844) 553-6737
    Click up if you have successfully reached LensCrafters by calling +1 (844) 553-6737 phone number 0 0 users reported that they have successfully reached LensCrafters by calling +1 (844) 553-6737 phone number Click down if you have unsuccessfully reached LensCrafters by calling +1 (844) 553-6737 phone number 0 0 users reported that they have UNsuccessfully reached LensCrafters by calling +1 (844) 553-6737 phone number
    Customer Service
  3. LensCrafters emails
  4. LensCrafters address
    4000 Luxottica Place, Mason, Tennessee, 45040, United States
  5. LensCrafters social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2024

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