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Glasses USA Complaints & Reviews

Glasses USA / worst ever customer service

Eilatan on Nov 11, 2018

I am thoroughly disgusted with the poor service I have received from Glasses USA. As of yesterday, it has been 5 weeks since I placed my order (October 5) for one pair of glasses, as confirmed in an e-mail I received. I received a second e-mail (October 15) informing me that my glasse...

GlassesUSA / glasses

NotEntirelyBlind on Aug 28, 2018

The frames they provided with is for a child. The frames would fit a small Asian woman's head. I am American. My head and face are larger. This company is ripping people off. I have reading glasses that I bought for $3.00 that look and fit better. I paid for expedited shipping but it...

GlassesUSA / glasses

EZGoer on Jul 26, 2018

Sent me the wrong prescription. Since the glasses were supposed to be a spare pair, I didn't realize the problem until the 14 days expired. Then they refused to help. Finally, they asked for proof of the error, effectively waiving the return period expiration. I sent a picture of my...

Glasses USA / poor responsiveness and return policy

Michael Back on Jun 19, 2018

I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting any response from...

Glasses USA / it's scam

sung farm on May 16, 2018

I ordered glasses online and it told me my glasses will be shipped to me within 3 days, and after 3 days passed I've received another email saying It's out of stock and I need to pick an another glasses, so i called the customer service and they told me I need to cancel my own order which... / scam/customer service

Mika L. on May 12, 2018

I too fell victim to this evil companies games of lies and stealing money. I ordered glasses on April 20th with the 3 installment payment plan. I got an email saying that my glasses had shipped 6 days later. For about a week I kept checking the USPS tracking number provided me and it kept...

Glasses USA / very poor customer service

Steven A File on Apr 25, 2018

Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! Glasses USA is one of those companies. They seem to endeavor to find a problem with...

Glasses USA / trying to take money from my gobank account never authorized and did not place order

Al Merrick on Apr 4, 2018

3 times glasses usa has tryed to take 306.95 from my acct i never placed any order or never authorized any money to be paid to this company never heard of this company till they have tried to take money from my account please stop any payments for something i never ordered or i will take...

Glasses USA / do not use and not usa owned per wiki see link included

J R unhappy on Jan 21, 2018

Almost 6 weeks later, I am still trying to get a credit card credit or a pair of glasses. Additionally, not only will they NOT issue a credit card credit, forced a "Store Credit" and now they arbitrarily REDUCED my "Store Credit" for no legitimate reason other than to take...

Glasses USA / prescription glasses

Erin Larsen on Jan 16, 2018

Purchased prescription glasses on line but the coupon did not take so I called right away. I learned the coupon used was not the best one so asked if the Customer Service Rep could use that one, or to cancel the order and start again. She stated, that is not necessary, I will do it for you... / glasses

Gmee on Dec 30, 2017

GLASSESUSA Incorrectly filled my prescription 4 times in a row according to my eye doctor. Re sent prescription 2 times. No refund offered only exchange. Wasted 4 months trying to get glasses that I could see with PLUS am out $200. Numerous phone calls and emails. Still no resolution. Long... / prescription glasses

Natasha Nath on Dec 6, 2017

Glasses USA is a complete fraud company. My husband ordered glasses from the website on 6-Nov17! On 10-Nov-17 we were informed that glasses were delivered through fedex on 7-Nov-17 and were left at the front door. So we called glasses USA and informed we never received anything. They...

GlassesUSA / glasses

Judie Turk on Nov 11, 2017

I ordered a pair of prescription glasses from this company. I paid 221.00 up front expecting to get a pair of glasses I could use. I got the glasses and the lens were wrong and I could not see out of them. I sent them back and they sent me another pair with the same problem. They did not... / I am complaining about my refund

Frames on Nov 9, 2017

I ordered non prescription frames for $38.00 they were too big so i returned them. I ordered them in Feb 2017, the transaction cleared my bank . I used the shipping label you provided and still today i have not received my refund. I have since read all the negative reviews for company and... / sunglasses

Mglass_2 on Oct 10, 2017

Purchased the 20/20 Warranty (If prescription changes within time of warranty the lenses will be upgrade at no additional cost). I submitted a claim and was told I would get instructions within three (3) days on how to proceed. It has now been seven (7) days and my email messages are not...

GlassesUSA / eyeglass lens package was not filled correctly

C Rudi on Sep 23, 2017

I ordered frames and the progressive lens package with anti-reflective coating, to include a light gray tint. What I received was ALL WRONG!!! The tint was too dark, the anti-reflective coating was not included on the lens, and the visual prescription was totally off. After returning the...

Glasses USA / waiting on glasses

concernedshopper72 on Sep 21, 2017

I saw this company on line so I decide to give them a try, so I sent my prescription in thinking it would be processed. So I eventually called to check on my order, the message was that my prescription has not not been received so I e-mailed twice in one day. The next day I called and got...

GlassesUSA / glasses

Chelsea Williams on Sep 19, 2017

Glasses USA has a “virtual mirror" feature on their website that’s supposed to show a true representation of how the glasses will fit. I've used this feature to purchase these pair of glasses and they do not fit at all. The glasses in person doesn't fit anything like the virtual try... / worst experience

Lynn Marshall on Sep 8, 2017

I purchased glasses from them. My order was never confirmed. I had to call them and ask to send me confirmation or to tell me what happened. Only after a week, I got a tracking number from them. Too slow for sending information like this. But I got only small box from glasses, where are the... / experience with customer service was bad

Brian Lloyd on Aug 23, 2017

Customer Service is really bad, took two weeks of emailing them back and forth to get a return figured out. Main issue is that the people answering the emails and calls are not authorized to do anything and have to "put in a request" to fix anything. This took multiple people and days for...