America's Best Contacts & Eyeglasses
Reviews and Complaints

—11-21-24 ordered 4 pairs of glasses

—Told 5-10 days for glasses as per all their paperwork states.

—I called 12-5 24 (2 weeks later)
and was told they had received a couple days prior 3 and waiting for the 4th pair. That is why they hadn’t called me. I went that afternoon- the same day 12-5-24 and pickup the 3 pairs of glasses from them.
—On 12-6-24 I went back because 1 pair the lens fell off without even using them yet. I was advised that should take 5 days since it’s just them sending a new pair of lenses because these had a manufacturing error.

—Today is 12 -16-24 and they Still “The Lab” hasn’t done my lenses. And my 4th pair since they broke one of the lenses, who knows when will I get them. But they took my money from day one and they don’t ever, even call the customer and communicate anything at all. Not one single called since I placed the order for 4 pairs of glasses.

—ALSO on this day 12-5-24 who assisted me was supposedly the lens Manager “ she stated”
She said that in the computer it showed that MY 4th pair was shipped already!

I called 12-16-24 Meaning 11 days Later, I was put on hold after 9 minutes hung up.
I called back put on hold again and then told “ 3 days ago the 4th pair came and when we tried to put on frame it BROKE “.
NOBODY has Ever Ever called me about not one single pair.
NOW 26 days since my order I still don’t have my 4th pair.
I Still Can’t Use my 3rd pair because I need new lenses made correctly. AND was told the lab can’t give me a time frame.

AND physically showed 4 boxes under the counter filled with Glasses they had NoT even checked in. I was told “ We haven’t had time and not sure when”

Had been having problems with my eyes. Had gone to two other eye Drs. Still problems. Needed glasses so chose America's Best. Fairfield Mall Oh. Arrived early. They were always letting me know the people who went b4 me had appts. And that I was early. I understood. I was really excited when the Dr told me why my eyes hurt. None of the other Drs caught it. Thank You 'Dr Mendosa' you rock! And when the appt was over my tech 'Kate' took over with my glasses. She is a great tech. Helping me and really care-ing. I got three pair. One for distance. Reading. And a pair of mono vision.
I just went back to pick
Them up. Am over the moon with delight! Love them all! I can see once again! THANK YOU KATE N DR MENDOSA

I want to say that this was my first time at America's Best, I would have to say that I was very impressed with the service and attention I received at this establishment. I was very impressed and happy with knowing and feeling like I made the best choice. This comes from my experience with D. Griffith, O.D. To all the staff that attended me. I was also very impressed with the attention and knowledge given to me by associate Ellen, she helped me with my choices and was very informative. Ellen was also friendly and made me feel comfortable. This location made me feel right at home and that is important.
You have made a client out of me... Thank you.
Store ***
Colonial Landing 3226 E Colonial Orl. Fl.

The associates at the Wildwood Centre location in Homewood, AL love what they do! From trying to set the soonest available appointment over the phone to the greetings we received as soon as we opened the door; this place oozed with quality customer service. I felt completely comfortable during our visit because all the associates were following the required COVID protocols. We were immediately checked in and didn't have to wait to be seen. The variety of frames available for my 13yr old to select from made this a very stress less process. This was our first time at America's Best and I was highly impressed. The associates were pleasant and explained each step of the process and treated us like family. We will definitely be back!

When I came in the store there was immediately an employee by my side helping me try to find the right pair for my face and that matched me. The employee that helped me was super nice and understanding about how I want them to look on me. She was super calm and patient because it took a long time for me to find my glasses that actually fit me and made me look nice. It was a super easy process trying them on and then they had to measure and then that was it. They said that my glasses were supposed to arrive in two weeks but they always arrive in less time. I got mine two days later. It was a very small prescription. But I thought it would take much longer than two days. But overall this was a great store and I definitely recommend it.

BEST SERVICE EVER! Had my exam back in May. Found out I have Cataract in both eyes. Right eye worse than the left. So I go for surgery for right eye this Monday. Left eye not schedule for another 2 weeks. I called my Americas Best Office in Noblesville Indiana and spoke with Sherry about the situation. Dr Baker told me I could get a contact for my left eye if I wasn't getting surgery back to back. So she took the notes down, said she'd talk to Dr as soon as he was done with a patient. I want you all to know that Sherry did what she said she'd do. She even OVERNIGHTED it to me to make sure I had it for Monday. (Today is Saturday). Sherry thank you so much for everything. A thank you really isn't enough for what you did for me. This office has wonderful staff and such a friendly Doctor. We drive an hour to go there and it's so worth it. You won't be disappointed, I promise. Kim Moffitt

THIS PLACE MUST HAVE BEEN BOUGHT OUT BY THE CHINESE. I JUST BOUGHT A PAIR OF GLASSES IN MAY FROM AMERICAS BEST HARAHAN, LA. THEY ARE SO SCRATCHED UP I CANT SEE THROUGH THEM. I TOLD THE HEAVY SET GIRL AT THE COUNTER THAT I ONLY USE THE CLOTH THAT WAS GIVEN TO ME WITH THE GLASSES TO CLEAN THEM. SHE INSISTS THAT I SCRATCHED THEM AND NOW WANTS ME TO PAY FOR A NEW PAIR WITH MY UNUSED INSURANCE FOR THE YEAR WHICH WHEN I BOUGHT 5JEM WAS GOING TO BE USED TO PURCHASE CONTACTS. I PAID THE BETTER PART OF 500.00 FOR THESE GLASSES. THEY ARE TOTAL JUNK. THE POOREST QUALITY GLASSES IVE EVER HAD. YOU CAN GET BETTER QUALITY AT THE DOLLAR TREE FOR ONE DOLLAR. I WILL NEVER EVER EVER BUY FROM THEM AGAIN. IVE BEEN A CUSTOMER FOR 20 PLUS YEARS. THEY DONT STAND BEHIND WHAT THEY SELL AND WHAT THEY SELL IS THE POOREST QUALITY CHINESE JUNK IVE EVER COME ACROSS. I AM TELLING ALL 10 OF MY FAMILY MEMEBERS TO STOP BUYING FROM THEM. WHAT A TOTAL SCAM THIS WAS.

This is what you get when you try and save a few bucks. I went to A.B on October 7th for an eye exam for contacts. They said it would take a week for the trial lens. They didn't come until November 3rd. Than they tell me that it's no follow ups on the weekend so I had to take a day off from work to go get my lens. Than while I'm on the highway driving to my appointment they call me and said the Dr had an emergency so they have to cancel my appointment. Than when I finally get my appointment and get my lens I already knew I was going to go somewhere else to get my contacts I just need my trial lens and my prescription. How the Dr wrote a whole other brand of lenses for me to wear after I told her the brand I've been wearing for years. Me not noticing it's a different brand on my prescription when I get to lens Crafters they tell me that the brand that doctor gave you cost $200 more than the brand you usually buy. They said unless that Dr changes the brand on your prescription we would have give you the more expensive lenses. I've called America's best and the Dr said the brand I use to used is discontinued. But lens crafters has them in stock. Now this Dr acting like she won't change it so I paid for an eye exam to get a prescription for contacts that I can't afford.

on 3/28/2025 I got my contacts eye exam in store # 5345 and I was given a pair of contact lens to try. I asked the Dr if I can order online from a different brand and she said yes to try others in case I didn't like how the ones she put in the prescription felt. I went and ordered my usual color lens online and needed to be approved by the Dr, I called the store and they told me the Dr would never have told me that i can order a different brand so I asked to speak to her and all of a sudden she's on vacation. Now I got nothing, they pretty much called me a liar. Why would I leave the store if I knew I couldn't order a different brand? Makes no damn sense.

I went in for my appointment as I have for the past 20+ years and I finally decided it's time to quit accepting their excuses for their horrible customer service. This includes everyone I met with after my examination with the Dr. I have always purchased glasses and contacts. When beginning the ordering process I was informed that my Dr. had not written a prescription for contacts, therefor I could not order them. I had to wait for 2.5 hours to get back in and have the Dr. OK the same thing he has done year after year.
When ordering glasses... sure you can get two pair of frames for 69.99 but that doesnt include the lenses, scratch resistant (or not) tint, bi focal, etc... the options that add to the price add up quickly. The upselling they do is absolutely rediculous especially when you would assume you are purchasing a pair of glasses that actually have the lenses in them.
My appointment was on March 30,2021. They said it was going to take 3 weeks for them to come in and if they hadn't called by then... I should call them. Well, of course after 1 month they had not called so I just went in to get my glassess. Three pair. I put my sun glasses on and there was something deffinately wrong with them, it was making my vision blurry. They told me to take them because I probably just had to get use to them. That was not the case. I finally fiqured out that there was a flaw in the right lense that made it seem like I was standing in front of a funny house mirror. So, they asked me to bring them back in.
Another month later, I went back in because I hadn't heard from them and asked or my sunglasses. They could not find them anywhere. They finally went and spoke to the manager and came back out with my glasses and said that they could't find them because they were in her managers drawer. She explained that they were there because the were BeBe brand sun glasses and the manager had to hand cary them over to get fixed. (Where? Are you kidding me!) They handed them back to me and asked me if they were ok this time. I was in a hurry this time but told them it appeared that they still had a problem so they decided the best thing for me to do was make another appointment with the Dr. to make sure my prescription was right. So they scheduled one 3 weeks out because I was leaving town. (Without my new sunglasses)
As I was leaving, I realized that the only thing they had done was put them in the Managers desk for over 1 month and forgot to do anything with them. In order for it to not look like the had failed at their job miserably, they were going to waste my time and make me come back in for another appointment regardless that the other two pairs of glasses I purchased were just fine! I called them back and told them to cancel my appointment and re order my lenses correctly because they knew as well as I did that they didn't attempt to correct the problem in the first place.
July 2,2021. I go in not knowing whether they had actually received my lenses yet because nobody bothers to call you when they come in.
AMERICA'S BEST has become AMERICA'S WORST! When you add up ALL the costs of your new glasses... they are not as cheap as they continue to advertise. I'm also seeing that people are saying it takes about a week to get your glasses back. Absoulutely not true! It took over 3 weeks every single time they ordered them. It took 3 months and 3 days to get my entire order back and correct.

And NEVER an appology... just fabricated excuses! The Manager at the Midvale store should be fired... after all, her drawer is were my glasses sat until I came looking for them.

This is for Lincoln Village store in Chicago. I paid over US$ 500 for my transition glasses almost 2 months ago. When I went to pick them up the first time, they kept us waiting for what felt eternity since they weren't finding them, although the system said they have arrived. After looking through every drawer, they found them. In the minute the lady got them out of the package I knew something was wrong! They have ordered tinted instead of transition. This was Saturday before Labor Day, so she explained that first thing Tuesday they would escalate and send request so that I could received the correct ones less than the usual 2 weeks. I patiently waited for three weeks. I called them first and they confirmed they have arrived. The minute I saw them, again, looking frantically through the drawers, I said to them, this is the same thing that happended last time, and they found them in the wrong drawer. By this moment three of them were looking around. Alma Isirov, manager of the store, was this whole time there, not even looking at us (we were speaking in Spanish). By one point, one of them was wispering something to her ear... After that, they were running from one side of the store to the other, going twice through all the drawers... She kept ignoring us. It is necessary to say that we never once complained about the, once again, long wait, never once neither did she offered an appology for the wait. After waiting patiently for almost 45 minutes, she was called into her office, came back, not even looking at us and continue as if we were invisible. Minutes later, the lady who was looking for them came, sat in front, took them out of the bag, and... it was the same exact wrong tinted glasses. We explained to her the whole previous messed up, asking how could it be possible that nothing was done in three weeks. She asked if I had a receipt for the return... and I said, no, I didn't get one, because I never took them. She said, well my coworker should have, and now I will give you one. By now we really got frustrated, my son asked her if there was no accountability for the messed up, and that they were just bouncing the ball. Suddently, this so called manager that was ignoring us all the time, just pushed the girl aside and said let me talk to them. Merlene, who was always very courteous to us said, I've got this, but she ignored her. I thought... finally, she is going to give us an appology. Oh, no, not at all! She just went ahead and told my son that she felt aggressivenes by our side and was not appreciative of that and asked what was the problem. Of course she knew what was going on... The girl told her you know that I just speak loud (she also was a latina) let me continue with them, but she ignored her and began discussing with my son. Then I asked her in Spanish, who is she? And she said softly, she is the manager of the store. So I told her that I was in awe how rude she was, and how could she not have any sense of customer service being that she should have appologize and not get at us like that. My son then, also began speaking to the girl in Spanish asking how things could get resolved. Alma the manager, turned to her and ask to translate. Since nobody paid more attention to her, she just said, I don't understand anything and turned away. So I asked the girl, could you please escalate it and put a rush? She said, I can't do that, it is the manager who has to do it. OMG, so all this time, it was the manager's fault, she was the one that didn't care and left for those three weeks the glasses sitting on her desk, not even caring... I couldn't ask for a return, since I had paid half and my insurance the other half, so she explained that for them to get back the money would take really a long process. Then Marlene, said, what the manager should have said... what can I do so that you feel comfortable staying with us? I told her that, first of all I didn't want anything to do with that rude manager, second I requested her to follow up this time and to keep me informed.

Again, how can one expect not to be screw up in a store in which the manager is disrespectul, offensive and just felt very discriminative toward us?

After picking up my correct glasses, I hope, will not ever go back to that store!

Update 12/4/2023

I had to fill out new paperwork prior to the exam answering all kinds of stupid and invasive questions like am I aware of HIPPA's accountability and portability act which gives these characters license to look into your private health data. You can't complete the form if you don't agree to HIPPA. They require you to report on ALL over the counter medications that you might be taking including aspirin. They even want to know what hobbies you undertake. I am finally able to leave America's Best eye care (a gross exaggeration if ever I've heard one). Expecting to consume my last free exam under their eye club plan, I was quite surprised to hear that it had expired without notice. America's Best doesn't honor any of their advertisements or consumer choices whether one is in a prepaid discount club or not. After I showed the girl behind the checkout section my discount notice I was promptly told it had expired in Feb of 2023 which was my only reason for not dumping them sooner. I indicated to the girl: Why did the company send the notice? She didn't know and was equally unconcerned. Remember nothing else counts for these people except collecting the money.

However, there was one bright spot in the encounter with the eye doctor as this time he wrote that I would have a choice in the type of contact lens that I could buy (How? He wrote me TWO prescriptions) This is a schlock outfit at best, an excellent example of the declining health care prevalent since Obamacare was enacted. If I could I would give them a zero rating.

[Original Review]
America's Best is a California eye care chain with subsidiaries all over the country. Their 'online' prescription software is not amenable to jettisoning or ignoring the prescription form. You HAVE to complete everything to submit an order. But note that America's Best does NOT address the issues in the 2nd response that I raised but simply replies to things I hadn't objected to. Here's my additional response to 'AB':

Oh please!.

You don't have a user friendly system period. There's no logical selection process. Either one jumps through all the silly hoops or one one gets bum-pus.

I didn't have any funds committed as your website indicates funds aren't charged until the lenses are shipped. At least that part of your order form seems to work. Get this straight: I DIDN'T CHANGE MY PRESCRIPTION that's simply your unwarranted conclusion based on a misconception, as I told you that your computer would NOT let me just check the prescription verification box and submit. What's the point of the 'I don't know what my prescription is statement " box other than to DENOTE that a "CHOICE" can be made. (NOT TRUE) Why is it necessary to fill out the prescription on line and then submit it (later) in written form. Don't tell me, let me guess. I'm the first one who ever complained about it. This is simply incongruous and irrational. Obviously you people have never heard of quality control.

You can forward anything you like to your computer people as I have to site jabber but I serious doubt any body at 'America's Best would do anything about it. My guess is you didn't even structure your own website it's 3rd party trash. However, I'm certain that your optometrists enjoy the nebulous nature of the beast otherwise it wouldn't exist to begin with.

A. Williams

(I wound up buying the lenses at Walmart where I simply placed the order and they found my prescription from the reference I gave. Simple Huh?) Here's 'AB's second response:

Incident Information:
[2nd] 9/26 Message:
Dear Allen Williams,

I am sorry for the confusion. However, the reason the order was cancelled after notifying you was that we were unable to process the order, therefore the order was cancelled so your funds could be released from your card. We also have no control on what the doctor has prescribed you. We always check with the doctor to see if a patient is able to wear another brand then prescribed, however the doctor stated you are not approved and you will need to be presented with a trial pair to try out and make sure they are comfortable before purchasing contacts that may not work correctly for your eyes. This is why patients are not able to be dispensed a different brand then prescribed as we do not want them spending their money on contacts that may not work correctly for them. Contact lenses are considered a medical device and much like any medical prescription it is policy to go by what the doctor prescribes for the sake of your eye and vision health. If you are having trouble with the store and doctor where you had your exam, you may reach out to our Store Customer Relations department so that a representative can work with the store to get what you need for your prescription. We at the online store do not have control over changing prescriptions. They can be reached at ***162 or If you like I can forward this message to the department so they contact you. Thank you for letting us know about your concerns with the web site as we are always looking to improve it for better customer navigation. I have forwarded your message to my supervisor so that he is aware of the problems you have been having with the web site and as well as the issues you've experienced with the prescription verification process. We are currently working on revamping the web site in hopes of better navigation for our consumers. Please feel free to let us know of any other concerns and we will do our best to assist you.

Thank you,
ECommerce Department

Yesterday I finally got a belated response from America's Best although they claimed an earlier one. I have no record of it but I did get two not very cogent voice messages on my phone. Here's their response:

[1st] (9/21) message
Dear Allen Williams,

Thank you for contacting America's Best. I am re sending this email since you stated you did not receive a response from us. Unfortunately, we unable to reinstate a cancelled order. Also, we are unable to process an order for a prescription that is not prescribed by the doctor. The Sofmed Breathables Monthly was not prescribed from the doctor, which is why we could not go forward with the order. Different brands do have different measurements and lens material. The doctor would need to give you a trial pair of the Sofmed Breathables Monthly and would need to make sure they are the correct fit for your eyes. We are unable to fill an order for a different brand then prescribed as we do not want to risk damaging a patients eyes with an incorrect size are material that their eyes could react badly too. We were also unable to edit the order with the correct prescribed brand as we cannot alter an order where Paypal was used and we cannot alter it until a patient has approved for the order to be altered. If you have any other questions or concerns please let me know and I will be happy to address them for you.

Thank you,
Mary

I believe I addressed America's Best concerns adequately but all I received completely ignored the unprecedented action of cancelling my order on THE SAME DAY!. I didn't get an apology either that didn't come until the two voice mails. Here is my rebuttal:

Mary:

Don't give me that nonsense. You have a current prescription for me performed by YOUR own state line road optometrist. I shouldn't have to tell you that MUST take precedence.on any order conflict. Your system WOULDN'T allow me to proceed unless I completed that worthless on-line 'prescription' form. Which brings me to the question as to why it even exists. Without a hard copy to support any 'alleged' prescription change it should have been rejected by the system.

You didn't need to ALTER my order. If you had any common sense, you'd realize that the programming should have included a DEFAULT for America's best prescription of record. I've never heard or experienced anyone canceling an order a few hours later in the same day. I didn't get to my email as I reported on site jabber until TWO days later. Other companies give a day or two to resolve a dispute apparently you weren't concerned (or smart) enough to consider that option. You could have sent me an email as you managed to do at this point citing your concerns that didn't EXPIRE a few hours later.

I mentioned to the optometrist during the exam that I wasn't completely satisfied with Accuvue II because they weren't easy to put in but he never offered a suggestion and considering the office congestion and Covid restrictions leading to assembly line examination, I'm not surprised. I'm also well aware that different brands have different characteristics but contact lenses are virtually all 14 mm in diameter and offer the same diopter powers. The only difference was I couldn't select the correct BC parameter. My eyes wouldn't have been damaged; the different curvature would have just impaired my vision. The point is your system should have let me ignore the online form. It should have been academic because your system clearly states that "Don't know your prescription? No worries.we will collect your doctor's information during checkout..." so checking the box next to this statement alone should have made you ignore anything else but the prescription of record if you weren't using a substandard system.

I doubt you could alter an order even if it didn't involve Paypal given that monstrosity you call an order form. Allowing me a two hour window in which to respond doesn't indicate you were particularly concerned about garnering my approval but rather maintaining assembly line output. There's not much point in having lens manufacturers popup independent of the prescription, only lenses that meet the prescription specifications. Should appear on the screen giving the customer the freedom to try other products. The way your system is configured now is confusing and not very amenable to customer preferences. I don't think that's a coincidence. Obviously you people know nothing about how to present product selection according to manufacturer data to maximize consumer choice.

I don't need or want an optometrist to select a lens manufacturer for me if I know the lens specifications. Doing so suggests you're collecting gratuities for your recommendations. I don't need an auto manufacturer to select a car for me, get the point?

A. Williams

Original review ***

I was down to my last right eye contact lens in August and so scheduled an eye appointment with America's Best at their state line Branch in Kansas City. There was a two week backlog because of Covid-19 so the earliest i could get in was Sept 1st. My right eye experienced some vision changes and I needed to update my prescription before I ordered. The exam went reasonably well despite the asinine Covid-19 procedures which include taking your temperature. I placed my order on the 6th of September and received this response.

Hi allen Williams,

Thank you for your order! Once your order is shipped, we'll email additional details. If you don't have an account, you can create an account now.

Order Information
Your Order - September 06,2020
Order Number: ***
Status: processing
Total: $38.99
Shipping: Free
Tax: $0.00"

Then on September 8th, I received an email notice that a hold had been placed on my order that stated the following:

"Hi allen Williams,

Action Required: Contact us to update your prescription ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
We're unable to process your recent order because the item(s) ordered don't match the prescription we have on file. We've placed the correct product that matches your prescription in your cart.

Complete Order Now!

Have an updated prescription? Reply to this email with a copy of your valid prescription, or with a doctor's name and phone number so that we can validate the new prescription. You may also fax it toll-free to ***362."

Sincerely,

America's Best Contacts and Eyeglasses eCommerce Customer Care

I didn't actually complete the online prescription, just indicated the power and one other parameter because of their statement "Don't know your prescription? No worries. We will collect your doctor's information during checkout and obtain your prescription for you" stated at the bottom of the online form.

Since they had just performed the eye exam 5 days ago I felt that this was reasonable. So this sudden hold was bizarre because they had the prescription in their system.

Since I'm not in the habit of checking my email every day, I didn't see the two emails from America's Best until two days later on Sept 10th at which time I discovered that my order had been cancelled the same day that I received the hold notice:

Hi allen Williams,

Your order #*** has been cancelled.

If there was an authorization hold on your payment method, the release or refund may take up to 3-5 business days for your bank to process.

Still need contacts, eyeglasses or to schedule an eye exam?

That lit me off because of their statement to not worry about the prescription which clearly inferred that it took preference over anything written in their online form. So I sent the following email to their customer service group:

Exactly what the hell are you trying to pull? The first message I got from America's BEST was "We're unable to process your recent order because the item(s) ordered don't match the prescription we have on file. We've placed the correct product that matches your prescription in your cart. "

If you've placed the correct product based on your 'prescription' in my cart. THEN THAT SHOULD TAKE PRECEDENCE AND THE ORDER COMPLETED, anything else is nonsense. What reason exists for completing the online prescription form if not to select lens manufacturers offering the specified options because you don't process orders WITHOUT a written prescription?

Why would your online system ask a user to check a box indicating a copy of the prescription is available and then say the order doesn't match? It's YOUR fault that it doesn't match. The power specified and the lens diameter was correct. The ONLY DIFFERENCE in my online prescription order is that your system didn't offer the option of BC = 8.3 under the lens I selected. I could only select BC = 8.6.
What is the point of specifying a prescription if the system DOESN'T USE IT to select lens manufacturers providing the specified options for display to the customer? If 'Acuvue II' is the only company offering BC=8.3 (which in itself is hard to believe) THEN that is the only choice that should be displayed when the system processes the prescription. Customers shouldn't require an optometrist to tell him which lens manufacturers he may select because the patient is getting one person's opinion. There's a phrase for this it's called graft.

The next message from America's BEST was "Your order #*** has been cancelled. If there was an authorization hold on your payment method, the release or refund may take up to 3-5 business days for your bank to process. Still need contacts, eyeglasses or to schedule an eye exam? " I've read some classic [censored]ic responses in my time but this takes the cake.

To date I have not gotten a response or an apology or even a phone call for their online system not behaving in the way their documentation indicated.

I will never order lenses from this company.

08/15/23 I went to america's best for eye exam and eyeglasses. I selected a frame and ordered glases. On aug 18 I recieved a text, glasses are ready. Not able to see. Tech decided rx not correct. Will correct. Aug 31 text recieved, glasses are ready. Cannot see. Rx not correct. Will send back to lab. Sept 12 text recieved glasses are ready. Cannot see well, manager stated rx transposed. She will correct. Will correct. Text recieved 11/15 glasses ready. Still have problems. I am done. I have worn progressive glasses yrs. I dont know what the problem is. But they will not refund my money. What do you suggest.

Annie glover

Hi. My name is Cynthia Lardiere- I started employment 02/10/2023 location South Plainfield New Jersey as a front desk receptionist.

Friday 09/22/2023 I had a hostile situation with my General Manager.

The last of the situation was she slammed a folder down in my direction. I left tbe store very upset and she called me to ask if I was going to return.

This is not a professional situation at all. I am currently out of a job.

This is my first contact with AB regarding my glass frame. I spent over $600 (2 x pairs of eye glasses) & the frame has snapped at the hinge. No response from their on line contact form.

Dear Americas Best,

Customer ref; 705316

Receipt no; 15452

I write to express my extreme disappointment in the quality of my eye glass frame (Panama Jack)

Last Sunday (16/07), whilst wearing my glasses, I heard a soft crack sound & the left arm of my glasses fell to the floor.

As I can’t see without them, I couldn’t ascertain what had happened. I visited my local opticians expecting them to replace a screw to the fitting. However, they informed me that the plastic / hinge had made a clean break & they were irreparable. Also, they could not use my lens in a pair of their frames.

I purchased these glasses a little over a year ago (June 2022) & a great expense. I purchased 2 x glasses with progressive lens’ & paid around $600.

I now find myself out of pocket to $300 & having to purchase another pair to replace these.

I did visit the store in June 2023, whereby my husband had to have a re-test because his prescription was not correct from the previous year. He had to pay an additional $90 for this.

I had my other pair of glasses (bought at the same time as the other & also progressive lens’) tinted whilst in Madeira Beach on holiday.

The glasses (the broken ones to which I’m referring) were loose on my head so they were altered / tightened by an assistant whilst on this visit.

I have never had this happen before & I’ve been wearing glasses (plastic framed) for many years.

Obviously, I am back home (Portugal) & cannot visit Americas Best for an assessment.

I have attached a photo for your reference & would greatly appreciate an early response as to a resolution.

Thankyou

Allison Brown

I ordered my glasses 6/28/23. It is 7/13/23 and I still have no glasses. I paid $280 with insurance for bifocal/transition glasses and they still have not arrived. It's hard enough to have to wait this long with the 4th of july and all, but working without glasses is NOT an option.

Needless to say, on the 7th, (the due date for arrival), my glasses were not there. I tried two days later, still not there. Now it is the 13th, 10:01 am, still no glasses.

I called and told the associate that I wished to submit a complaint with the lab via consumer affairs, the assistant manager advised she could not (was not allowed), to pass me this information. How is it, you use a lab, that obviously has a problem fulfilling orders, you, the company, cannot provide the lab's information to lodge the complaint?

Obviously I will NOT be a returning customer.

I was a customer of America's Best for many years and I have to say, I spent a lot of money at this store on contacts. Unfortunately, I have diabetes and sometimes my sugars go high, which can cause my vision to change. However, I had never had any problems with getting my vision checked when these things happen. I was also an eye club member, which I thought was a good idea at the time, but it turned out to be a waste of money.

On May 18th, I called America's Best because the contacts that I had bought just two weeks before no longer worked due to my vision changing. I had just spent $100 for a 30-day supply of contacts. When I called the first time, I was told that there were no appointments available. So, I called back and asked to speak to a manager. That's when I spoke with a lady named Rene Gardner, who was extremely rude and unprofessional. The way she spoke to me and treated me was unacceptable. She made me feel like I was trying to get something for nothing. I have never felt so horrible. She spoke to me like I was a child and was not at all empathetic to my situation. Finally, she scheduled me an appointment that day with only 45 minutes notice.

When I arrived for my appointment, one of the doctors (a female with long brown hair who looked Indian) did my exam and said that she could not get a prescription for one of my eyes, which meant I was not able to get contacts. The ones that I had spent $100 on just two weeks prior no longer worked. I left and went to another eye care place where I paid $168 and they were able to take care of me and give me contacts.

The fact that I was pushed out and mistreated and had to go elsewhere to spend more money when I had already spent over $300 just two months prior is unacceptable. I will never go to America's Best again. They lost me as a customer, as well as my entire family!

I went to America's Best in Mc Donough for a remote eye exam because I needed more contacts and my regular doctor was booked for a month. The exam was not as thorough as my usual ones, but I figured it was better than nothing. However, I had to wait two weeks for a "test" pair of contacts, which were ordered along with a box, only to find out that they were incorrect. I was told that they do not keep any test contact lenses there and that I would have to wait for an actual doctor to come once a month for a re-exam to get the prescription corrected. This was frustrating because I was wearing my glasses at work and it was not working well for me.

I had to ask if they had any contacts that were close to my prescription, and luckily they did. Kudos to them for that. However, it has been two weeks now and I found out that the new ones were not in yet after waiting 15 minutes on the phone. By this time, I had already seen my regular doctor and got a much better and thorough exam and a pair of tester contacts, and ordered more. Needless to say, I will not be going back to America's NOT Best again.

To make matters worse, I had an appointment at the Griffin office before this one at 6pm, but when I got there, I was told that there was an emergency and the doctor was an hour and a half behind. They asked me to reschedule, but I was frustrated because no one called to tell me this beforehand. I had to run from work half an hour to the office, and my work doesn't allow me to leave during the day. So I thought I would try Mc Donough, but it was no different. I advise skipping America's Best altogether. Thanks for reading.

This place is a bit of a bait and switch, if you ask me. I really wish I had read the reviews before I went in to check out their glasses. I picked out one pair that I really liked, but it was going to cost me well over $700! That's just ridiculous. The $69 frames were really disappointing, and they didn't have a lot of options in my size (I wear a 49).

I tried on a bunch of different pairs, and some of them were okay, but some of them were just hideous. The ones that I ended up liking were a designer label, which is why they were so expensive.

To make matters worse, I felt like I was completely invisible while I was there. People who came in after me were greeted and helped before I was. It was really frustrating. I also had an eye exam and was supposed to get a discount with their "perks program," but I ended up paying more than I thought I would.

Eventually, I did get some help from a really nice young lady who seemed to be doing her best to accommodate me. But out of the 25 pairs I tried on (at least!), they kept pushing me towards the designer ones. Personally, I didn't think they were worth the price.

I've also heard that it takes forever to get your glasses once you've ordered them. I need mine as soon as possible, so that's not really an option for me.

Overall, I'm really frustrated with this place. I want to find a pair of glasses that I love, but I don't want to spend a fortune on them. And I definitely don't want to wait weeks for them to be ready. I think this place might be better for men than for women, but I'm still on the hunt for a better alternative.

If it weren't for the fact that I felt completely ignored while I was there, I might have given the service a higher rating. But as it stands, I don't think I'll be going back to America's Best anytime soon.

I recently decided to switch up my annual eye exam routine and give America's Best a try. I went in for a complete eye exam and ended up purchasing a new pair of glasses from them. One week later, I picked up my new glasses with no issues. However, during my visit, I encountered a problem with my old pair of glasses. I needed to have my nose pads replaced and asked the service person if they had the correct ones for my glasses. I explained that the left nose pad was larger than the original one on the right side. She took my glasses and began to look in different boxes for the pads that would fit my glasses. After a while, she returned to me and said that they did not have those particular pads as they do not sell those style of glasses there. She handed me my old glasses back, but to my surprise, the left nose pad was totally missing. I asked her where it was, and she told me that I did not have one on it when she took them from me. I knew she was lying and demanded that my pad be put back on my glasses the way I gave them to her. She continued to lie and say there was never one on the left side. I was so frustrated that I had to call over the store manager to explain the situation to her, but even then, I got no help. In the end, I just got up and left. This experience at the America's Best on Brook Road in Glen Allen, Virginia was the worst possible experience I have ever been through. I will never ever spend my hard-earned money and waste my valuable time at such a horrible business again in my lifetime. Shame on the lady who so-called helped me. I give them a D- rating, and I wish I could give them zero stars, but I have to give them one to post this review.