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America's Best Contacts & Eyeglasses
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America's Best Contacts & Eyeglasses
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2.1 58 Reviews

America's Best Contacts & Eyeglasses Complaints Summary

16 Resolved
42 Unresolved
Our verdict: When using services from America's Best Contacts & Eyeglasses with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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America's Best Contacts & Eyeglasses reviews & complaints 58

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Newest America's Best Contacts & Eyeglasses reviews & complaints

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10:12 pm EST
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America's Best Contacts & Eyeglasses Eyeglasses

When I purchased my set if glasses last year, I requested and was charged for composite lenses with no glare. My receipt shows that these were options that were included in my price that I paid. When I was told to come get my glasses, the woman behind the counter handed them to me and just looked at me. I asked her if she was going to check the fit and she told me to wear them for a month and if I needed to get adjusted, call for an appointment. I am a disabled man so getting out is limited so I attempted to adjust the ear pieces and a I noticed that the lenses were nit composite but they were actually glass thick explained the large intentions in my nose bridge. I also have always seen my own reflection in the lenses. They charge for options but do not provide the options. Never again

Claimed loss: 200.00

Desired outcome: I want the glasses and services that I paid for

Confidential Information Hidden: This section contains confidential information visible to verified America's Best Contacts & Eyeglasses representatives only. If you are affiliated with America's Best Contacts & Eyeglasses, please claim your business to access these details.

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11:25 am EST
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America's Best Contacts & Eyeglasses Eyeglasses

08/15/23 I went to america's best for eye exam and eyeglasses. I selected a frame and ordered glases. On aug 18 I recieved a text, glasses are ready. Not able to see. Tech decided rx not correct. Will correct. Aug 31 text recieved, glasses are ready. Cannot see. Rx not correct. Will send back to lab. Sept 12 text recieved glasses are ready. Cannot see well, manager stated rx transposed. She will correct. Will correct. Text recieved 11/15 glasses ready. Still have problems. I am done. I have worn progressive glasses yrs. I dont know what the problem is. But they will not refund my money. What do you suggest.

Annie glover

Claimed loss: insurance paid 300 plus I paidout of pocket 116.00

Desired outcome: I would like a refund

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10:30 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

America's Best Contacts & Eyeglasses - Cancelling order of glasses

The other day I went into Americas Best Contacts & Eyeglasses to order a new pair of glasses. The lady who helped me was very nice. Well, when I got home I decided that I wanted to wait until after January 1. So, I called and tried to cancel. They said it would be fine to cancel since the order had not even gotten completely into the system yet. Well...

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Is America's Best Contacts & Eyeglasses legit?

Our verdict: Complaints Board's thorough examination reveals America's Best Contacts & Eyeglasses as a legitimate entity with notable strengths. Despite a 27% resolution rate on customer complaints, which invites a closer look, America's Best Contacts & Eyeglasses stands out for its commitment to quality and security. Clients considering America's Best Contacts & Eyeglasses should delve into its customer service record to gauge compatibility with their expectations.

America's Best Contacts & Eyeglasses earns 94% level of Trustworthiness

Perfect Trust Endorsement: America's Best Contacts & Eyeglasses achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for America's Best Contacts & Eyeglasses. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Americasbest.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Americasbest.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Americasbest.com you are considering visiting, which is associated with America's Best Contacts & Eyeglasses, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

America's Best Contacts & Eyeglasses as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

America's Best Contacts & Eyeglasses website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Americasbest.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with America's Best Contacts & Eyeglasses's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
  • America's Best Contacts & Eyeglasses protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to America's Best Contacts & Eyeglasses. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:49 am EDT
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America's Best Contacts & Eyeglasses Wrong prescription given

I been patient with americas best more than 10 yrs now and very disappointed with the service. It’s a long story but cutting short given wrong prescription for my contact lenses and after complaining so I’ll got appointment after a month and then when talked to the doctor I came to know that they gave me wrong prescription and the doctor corrected the vision to best of her ability but told me to complain back if visón is not correct in couple days and it was on 23 rd of Sep and till today I been calling but the store manager has no time to respond as she was going to call the doctor n see what best need to be doen.

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7:41 am EDT
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America's Best Contacts & Eyeglasses receptionist

Hi. My name is Cynthia Lardiere- I started employment 02/10/2023 location South Plainfield New Jersey as a front desk receptionist.

Friday 09/22/2023 I had a hostile situation with my General Manager.

The last of the situation was she slammed a folder down in my direction. I left tbe store very upset and she called me to ask if I was going to return.

This is not a professional situation at all. I am currently out of a job.

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5:46 pm EDT
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America's Best Contacts & Eyeglasses Incorrect order on glasses

I went in to Americas Best in Council bluffs Iowa at Metro Crossing, 3701 Metro Drive Suite 400 on August 8, 2023. I had went to order a pair of regular glasses and a pair of sunglasses. Tina the associate that helped me, took the order.

They called me to go pick up my glasses. I went in and the associate pulled out 2 pair of regular glasses. I told her that it was suppose to be 1 pair of glasses and 1 pair of sunglasses. The manager said she could fix it.

She left and came back. I asked her how long it would take and she said she didn't know. I told her I needed to leave to go on vacation. She said she couldn't tell me how long it would take. I told her I would pick them up after I came back.

A day after I ordered my glasses, I took my old frames from previous glasses I bought there so they could use for my sunglasses because I liked the frames so much.

I went in today to pick up my sunglasses. I asked her for the email address to complain and she couldn't give it to me. She said she was sorry and that people make mistakes. I told her this is the first time I heard an I'm sorry. She just sat there and looked at me.

I am very dissatisfied with this store.

How do you expect people to come back?

Desired outcome: I would like a refund of some of the money for all the time and money I spent having to go back. Also, an apology would be nice and to say they made a mistake.

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10:10 am EDT
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America's Best Contacts & Eyeglasses Scratch resistant lenses that cost extra money are absolutely not scratch resistant in the least

The last 5 pairs of glasses that I purchased from America’s Best have each cost me over $350/pair because I always get the transition lenses with impact resistant and highest level of scratch protection they offer. The first two pair were fine and after a year I had only a few scratches, but the past three got so scratch before the first month that I could no longer wear them. I used the warranty that I paid extra for to exchange for new glasses twice, but within a few months, they had so many scratches that I couldn’t wear them. When I talked to the Americas Best that I purchased them from, they tried to say that I was supposed to use a special cleaner and that I was my fault the lenses scratched so easily. Which is absolute nonsense because the reason I paid hundreds of dollars extra for the lenses was because I didn’t want to have to worry about scratching my glasses. Bottom line, they are ripping people off by charging extra money for scratch resistant lenses that are any thing but scratch resistant

Desired outcome: I would like to be reimbursed for the extra cost that I paid for the lenses to be scratch resistant. I absolutely don’t want another pair of glasses. I’ll never put a pair of glasses from Americas Best on my face again

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10:27 am EDT
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America's Best Contacts & Eyeglasses Customer service

Had a appointment at America's best at 1030am. Arrived 10mins early and checked it. Was directed kindly to the empty waiting room. Was seen for the beginning pressure test and screen then returned to waiting area for doctor exam. Waited 30mins. Another appointment arrived and checked in for 1115. They also did the pressure test and returned to waiting area. Doctor became avaliable and called the customer who checked in at 1115. It's now 1130 and I ask the front desk when I will be seen. She said I just had to check out. I informed her I had not been seen yet? She said oh, you can change your appointment to later? I've already waited a hour and got ignored, why would I change my appointment?

Desired outcome: None. Do better.

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5:06 am EDT
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America's Best Contacts & Eyeglasses Glasses frames

This is my first contact with AB regarding my glass frame. I spent over $600 (2 x pairs of eye glasses) & the frame has snapped at the hinge. No response from their on line contact form.

Dear Americas Best,

Customer ref; 705316

Receipt no; 15452

I write to express my extreme disappointment in the quality of my eye glass frame (Panama Jack)

Last Sunday (16/07), whilst wearing my glasses, I heard a soft crack sound & the left arm of my glasses fell to the floor.

As I can’t see without them, I couldn’t ascertain what had happened. I visited my local opticians expecting them to replace a screw to the fitting. However, they informed me that the plastic / hinge had made a clean break & they were irreparable. Also, they could not use my lens in a pair of their frames.

I purchased these glasses a little over a year ago (June 2022) & a great expense. I purchased 2 x glasses with progressive lens’ & paid around $600.

I now find myself out of pocket to $300 & having to purchase another pair to replace these.

I did visit the store in June 2023, whereby my husband had to have a re-test because his prescription was not correct from the previous year. He had to pay an additional $90 for this.

I had my other pair of glasses (bought at the same time as the other & also progressive lens’) tinted whilst in Madeira Beach on holiday.

The glasses (the broken ones to which I’m referring) were loose on my head so they were altered / tightened by an assistant whilst on this visit.

I have never had this happen before & I’ve been wearing glasses (plastic framed) for many years.

Obviously, I am back home (Portugal) & cannot visit Americas Best for an assessment.

I have attached a photo for your reference & would greatly appreciate an early response as to a resolution.

Thankyou

Allison Brown

Desired outcome: Refund of 1 pair of glasses

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3:11 pm EDT
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America's Best Contacts & Eyeglasses Prescription sunglasses.

Hello.

I march of 2023 I purchased a pair of glasses and had an eye exam at AB in Greendale, WI.

In April I picked them up.

The sunglasses have broken after about 10 uses. The frame snapped.

These are expensive glasses.

Tony at the store was rude and have me an insulting offer of 10% off a new pair. Having a new exam and new glasses at another location would be cheaper. Jessica countered with 30% off. This is still a bad deal!

I was sold faulty sunglasses by AB. I simply want the frame replaced. I did nothing wrong. I know how to take care of glasses. AB has been rude the whole time I have tried to get help with my glasses. These glasses should last more than 3 months. My glasses are my eyes, I need them for everyday living. AB represented by Tony and Jessica are costing me quality daily living.

Desired outcome: I want my frames replaced. The lenses seem to be fine, but they can replace them if they need to. I am not a glasses expert

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11:10 am EDT

America's Best Contacts & Eyeglasses Long delay in shipping

I ordered my glasses 6/28/23. It is 7/13/23 and I still have no glasses. I paid $280 with insurance for bifocal/transition glasses and they still have not arrived. It's hard enough to have to wait this long with the 4th of july and all, but working without glasses is NOT an option.

Needless to say, on the 7th, (the due date for arrival), my glasses were not there. I tried two days later, still not there. Now it is the 13th, 10:01 am, still no glasses.

I called and told the associate that I wished to submit a complaint with the lab via consumer affairs, the assistant manager advised she could not (was not allowed), to pass me this information. How is it, you use a lab, that obviously has a problem fulfilling orders, you, the company, cannot provide the lab's information to lodge the complaint?

Obviously I will NOT be a returning customer.

Desired outcome: America's Best Contacts and Eye glasses - shops at 3 Corners, 8154 Kirby Dr. Hou, TX 77054

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12:39 pm EDT

America's Best Contacts & Eyeglasses Glasses RX made wrong first time, frames bent up the second time.

I will be returning again, this time for a complete refund. Two pairs over $750 plus I am forfeiting my company insurance portion. Been buying from America's Best for 25 plus years. Quality has gone way down. NEVER AGAIN. LESSON LEARNED. Even my Dr's. Office stated, "you get what you pay for."

Wasted time out of my busy work day going back and forth to my Dr's office not to mention the additional $40 my doctor charged to check the Rx. Rx was correct, glasses made wrong. After second time made, the frames are bent up. I checked the stock number and the glasses changed shape.

Desired outcome: I will go back to the store for a complete refund plus try to recoup the $120. my insurance paid. Will never see the additional $40 I paid to my Dr.

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1:25 pm EDT

America's Best Contacts & Eyeglasses Eye appointments

My wife & i had an appointments with your store in martin plaza in (Essex/

Middle River ) In march of this year March 15th ( 2023 ). When we gotwe were told that the doctor was not in as of yet & they did not know how long the wait would be. (4 people ahead of us so 2 to 21/2 hour wait.They asked if we wanted to wait. I said no. as 2 -21/2 hours wait is not acceptable. I then ask the simple question of why did you not call the people to let them know? That would be the logical thing to do. She gave me no answer. We made another appointment for 4/5/23 11;45 am. We got their filled-out paperwork & were sent to the back. Once there we sat for a total of1/2 an hour before i saw the pre-exam lady I went into the pre exam room and asked why they were behind? Again i am sorry. Sorry does not help. It's not like we don't have other things to do.. She said again the magic # 4 people were ahead of us. \ & the wait was once again more than 2 hour's. Once again we said no & we will not wait +2 hours.. This place needs all new people working in the store & maybe the others are the same way? I don't know. All i know is we will not be back again. The least these people could do is call the customer & let them know the wait time. That way you could at least call & see if your time was coming up or they could call &give you 1/2 to hour notice to come in.Thank you. I might try 1 more time, I am not sure though as your service needs alot of help.

Desired outcome: I know nothing will be done about this so i expect nothing to come of it. You can let me know the outcome. LOL Nothing. My e-mail is [protected]@gmail.com Phone # [protected]

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12:49 pm EST

America's Best Contacts & Eyeglasses Appointment

I had an appointment at the Americas Best Store in St. Joseph, Mo on Feb. 15th at 10:00. I got to the store at 9:45 and was told that the doctor had called in sick. No big deal except that I have to drive 45 miles to get there. They told me that they tried to call but I might have given them a wrong phone number. I thought that was strange since they had sent me text messages reminding me of the appointment just the day before. Didn't want to get into a pissing argument since no one wins at that. They said they could reschedule the appointment but it would have been in March. I told them to forget it I would find somewhere else to go since people are not appreciated by your employees. Or is this your company policy?

Desired outcome: Surprise me

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10:05 pm EST

America's Best Contacts & Eyeglasses Lack of service and prescription ill fitting glasses

My company gave me the option of using your company for my new glasses. I came in with a previous prescription and my previous glasses (an appointment). I had an eye exam which I asked for a pd measurement also. That did not occur.

2 hours later and no service from a representative to pick out frames. I indicated I have petite glasses and s very small bridge so no heavy frames.

46/17/135 previous frames. As indicated, I showed my current glasses and frame. (see photo)

I chose frames and indicated they were too big. No problem.. We will get them to fit with your lens. All will be ok!

I picked them up and way to big and heavy. Fell off my face. Now they started to bend the frames to fit my face., they are still crooked.

I have never had frames being bent to fit. Incorrect. Also, in photos you will see how crooked they are. So heavy on bridge and makes back of my ear red, from the bending. (see photo)

Terrible not professional staff in glasses, fitting and customer service.

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10:12 am EST

America's Best Contacts & Eyeglasses Only received one pair of glasses that were 69.95

This place is awful! I went to the American Best at 9156 Mentor ave in Mentor, ohio.I bought the glasses that are 69.95. was told I get the other one free.Had my husband pick them up due to I had back issues. I asked him where was the other pair? Called them and was told after they looked at my order it may come on the truck that day. Will that was a week ago havent heard a word. Call back today and after waiting a hour on the phone was told I only get one pair! I was told If you have insurance you have to pay for both pairs! A real rip off! Will never go back! Telling all my family and friends!

Desired outcome: Would like my free pair as I was told!

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3:15 pm EDT

America's Best Contacts & Eyeglasses Customer Service

I visited the Summer Ave store in Memphis, TN today. After calling the phone number first 7 times and each time was no answer. For 2 weeks I have tried to get my eyeglasses replaced, I dropped them and accidentally stepped on them scratching them up bad and bending them. I went into store and was told that tech was not in today and there wasn't anyone that could help me. On 10/13/2022 I was told the same thing when they finally answered the phone.

I have a warranty, so why is it so hard to get my glasses replaced.

Desired outcome: To have my glasses replaced.

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10:55 am EDT

America's Best Contacts & Eyeglasses Staff

I visited the Smyrna Georgia office on July 22nd . My appointment was at 11:4. My Medicare Uber driver went to the wrong address. I called and spoke to Carol and explained I was running a few minutes late and told her why. She said in a very ugly tone well I might be to be seen today but they would have to work me in. Now I have epilepsy and I had just spent 45 minutes in an Uber that went to the wrong place and she was acting like it was my fault and she could care less. I went into the office and said I had called and told them I was late it wa by the way 11:41 and someone had been very rude she snapped at me I wasn’t rude if you’re late you have to wait. I got her name. That upset me so much I was crying. I said to the eye doctor sitting there if I have a seizure there is medicine in my pocketbook to bring me out. He said oh don’t do that we will take you. After my exam I spoke to Kim I picked out the cheapest frame and asked for single vision now I have a $400 allowance from eyemed and was told I couldn’t use all that I still had to pay $69 I left that store I called eye-med and they said that was completely I should t have had to pay anything . I have read many reviews since then most of them about Carol being Rude. This store gives America’s Best a bad name.

Sent from my iPhone

Desired outcome: Staff needs to be courteous or be fired. I won’t go back.

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1:20 pm EDT

America's Best Contacts & Eyeglasses Eye center

This place is horrible, they lie and file fraud claims. They said they fitted me for contacts on my insurance and they did not. I paid for a test, and was never given the results or asked for a follow up visit. They told my eye insurance that this was given to me when it was not.

Desired outcome: I want my money back that they took from me with their lies.

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8:12 pm EST

America's Best Contacts & Eyeglasses Service

I had scheduled an appointment online for my elderly parents. My father has dementia, so appointments are an orchestrated event. When we arrived, the manager told me we did not have an appointment. I not only showed her my confirmatory text message, but I also showed her the email verifying location, date and time. She told me that there are glitches in the system, and it may have cancelled the appointment. I informed her that the medical information had been completed for the appointment online and where did that information go too, and she responded she didn't know. I expressed to her how concerning that is since it has PHI and can be a violation of HIPAA if his information is not kept confidential. She asked if I wanted to reschedule him, in which I responded not with this company. I quickly turned around and made an appointment with Eyemart.

Desired outcome: If in fact the system cancels appointments without notice it needs to be looked into. A bigger issue is where is a person's personal health information stored if the location states, they don't have a copy of it?

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Audrey Biloon
Savannah, US
Aug 04, 2022 11:01 am EDT

I had the same thing happen in Savannah Georgia…I waited a month for an appointment that they didn’t show as having been scheduled

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Contact America's Best Contacts & Eyeglasses customer service

Phone number

1 800 999 4758

Website

www.americasbest.com

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