LBC Express

Pa soyoo lbc jusme tomawag nmn ka u my # nmn nklgay sa parcel Ang ttamad NYO khit metro mNila d NYO parin mgaw Ang maayus ung dinideliver NYO binabalik NYO pa sa sender nnka desapoint ka u sobra deliver nyo poh ung parcel ko PSA un kailngn n kailngn un pero d NYO dinideliver Ng maayus

Oct. 2 nasa lbc ph1 bagong silang branch na yung parcel ko wala man lang pagcontact sakin..hanggang sa nalaman ko nalang na bumalik na sa internal mail dispatch...npakatamad ng rider nyo...pwede nman ako tawagan alam nyong walang nka indicate na house no. Kc sa squatter lang kmi nkatira dapat nagtxt kayo to inform me na may parcel ako...

Recipient saw a small hole in the box. Some of the food stuff was gone, 1 small package of chocolate, 2 small packages of peas.
Apparently somewhere along transit to recipient, rats had gotten into the box and eaten some of the food.

shipper: ORTEGA, FERNANDO
consignee: TAN, ELEN V.
Cargo N-Pack Small shipment
- shipment was accepted at MAYON on October 8, 2021

October 12, 2021 i left home at 1:00 pm to accompany and attend the court hearing of my niece in Mandaue trial court. I arrived home around 8:00pm already. In the midnight before I slept i tried checking and there I saw the tracking record and confirmation that it was DELIVERED to me 10/12/2021. This morning I asked our compound if there was any delivery made yesterday for me - NONE. Although it is very unusual that they will say DELIVERED without even texting me or calling me re: delivery of LBC on the way. They even texted confirmation to the shipper at 4:20pm yesterday that item has been delivered to me? REally? To whom? Can your personnel show proof of who received it?

I did all means to contact your support number, hotline #, local LBC numbers here in Cebu/Liloan (the one who usually delivers to me if I have LBC delivery) unfortunately cannot contact your teams. I sent an email earlier too to your customercare email on my claim but no idea if that can be read as well. That's why I reached out to my shipper and asked for her assistance to reach out to LBC and be heard.

The total cost of my item is Php1, 085 including shipment. So why on earth will I not be able to receive such item?

I would appreciate if you can trace this shipment for me and give me resolution where is my shipment now?
I can be contacted on this number : [protected] (Elen Tan)

I complaint normalah marabong at lbc raon quaipo branch, because she frightened me na hindi daw pwedeng isauli ang request kong money back refund, kapatid niya pala ang seller. I already back the product in the lbc navotas because of defective item and its already for pickup, but she is the one who contact me na hindi pwedeng igrant ang request ko sila dapat ang masusunod. She defend her sister .her sister is scammer because she cannot communicate me and she block me thru messnger . Ms marabong is the one who communicate na dapat hnd siya nakikialam ksi hindi siya nagbusiness nun kapatid niya...

I hope you have doing regarding this matter

Thank you,
Claire

The parcel sent to me by JRN Enterprise from Davao City with Reference #[protected] last October 06, 2021 was released to an unauthorized person whom I don't even know. Nobody even tried to contact me or get in touch with me to verify or confirm if the parcel could be received by that person. Nobody was in our house that day because of an emergency family matter that we need to attend to.

Hello po! bakit hindi po dumating ang delivery ko nang credit card ko from BPI.. tpos s pg track ko bumalik uli s courier.. bakit po? The BPI text me in my contact number with this one. (Know where your credit card is! You can now monitor the status of your BPI card delivery directly thru the LBC website at www.lbcexpress.com. Simply log in your LBC Tracking number [protected] and you will instantly be informed of the delivery status of your card. For further inquiries, please feel free to call BPI Phonebanking at [protected] or toll-free at [protected]. Thank you.) Then I tracked it but unfortunately last Oct 8, 2021 they said that my package has returned to the courier. then I call the hotline no answer my call.

i complaint the service the incharge name, mel quisedec tabiliran from dipolog city he make my LBCpesopay .ill mistake send money instead 370pesos i give 300pesos in that day, im apologize to any change, he call to main office to advice.the comversation he said its ok u put 70pesos more and come back monday .when im come back is not on duty, one incharge she said is not acceptable, in that time suppost to be to avoid and any changes.in that day ill give the information everything.i lost my money and ill make another transaction.

Date of Incident:Oct. 8, 2021
Laptop was received by the of the Consignee Representative dated
October 8, 2021
The items are complete and packed but the laptop have physical damage Cracked as shown in the picture below.

Additional Information:
Shipper: Jude B. Sodusta
52 Dele cerna St. Daop Palad 201 Pasay City
[protected]

Official Receipt Attached:

In line with this, may i request for a refund as stated on the LBC Express Cargo Terms and Condition.

How can i cancel my delivery parcel on lbc please help

I would like to file a complain against LBC employees in Sariaya Quezon Province. At 3:20 PM, October 08, 2021, I entered the LBC outlet to get my package and the employees insisted that I need.to.wear a faceshield, however, they themselves do not wear faceshields. It is not fair.

I.hope this complain will be given action as soon possible.

Thank you.

Lbc abreeza mall davao city. Walang kwentang service! october 6, 2021 4:00pm. Napaka rude noong babaeng na assign doon. Hindi nila tinatanggap yung tin id ko kasi bawal daw. Last time naman noong nagclaim ako ng parcel, nakuha ko naman. Sabi pa noong babae baka for consedration lang yon last time, kung for consideration lang yon sana naman sinabi nila na for consideration lang para hindi ko na maipresent yung di ko. I will not used your service again. NAKAKAFRUSTRATE LANG!

Complain ko lng po Yung staff ninyo sa may recto branch. Ang rude makitungo sa mga clients. Pag Wala syang ipapalit sa perang binayad na buo Yung client ang uutusan nya mag palit sa labas. Tapos after magawa ang resibo binigay nya na agad ang copy na hindi pa napipirmahan Yung both customer at merchant copy. Then Alam ko pipirma din ang client sa parcel. Pero hindi nya na pinapirma. Matagal na ako magpapadala sa branch na yan at matagal ko na din napansin Yung Ganyan pakikitungo ng ibang staff sa client.

Upon receiving my parcel at LBC CENTRO PACITA SAN PEDRO LAGUNA the suppose to be item inside is missing. It shipped from LBC EXPRESS INC. Unit gf-c shapire residences 2nd ave. Corner jist fort bonifacio city taguig... its almost a mo. Can u help me to my problem. Please help me caught those kind of person and the one responsible for that matter because it my ruin the company credibility.

It's a door to door delivery but the rider is not familiar with the address. Im not at home when he contacted me, that's why we made an agreement to meet in Gaisano Country Mall. He made multiple calls but I am driving and unable to pull over nor stop. Seconds gap I texted him that im in the meeting place but I never received any response from him! Worst Delivery Ever. Horrible Experience. Imagine im doing a favor, i will be the one to meet him since he doesnt know the place. Worst Service!

Im complaining about the bb box that i sent to Ilocos Norte invoice no. [protected], .. the said box was damage and most of the items in ghe box are missing, can goods were also damage:..
attached are the pictures of the box, ..

I just want to write a complain for this. I am one of your valued customer who always trust your service. It is just happen when one product milkca was delivered by my friend as a sender. Form novaliches to kawit cavite 09/27/2021 date of transaction and it should be here on 9/29/21 or less than that day. I went to NOVELETA branch and they said items going to be send my a rider because i track it on 09/28/2021 will be send to me in that day. ..transaction is door to door. NOw the rider call me at 6:19pm sabi nya deliver nya daw po ang item the next day nalng ng 29 pero i am waiting po again nong 29 wala na po d na dumating ang item nalaman ko nalng po naibalik na po sa friend ko po ang item.. bakit ganon po nangyayari sa service po nila nakaka disappointed lang po kasi need ng client ko ang vit kasi alis na sya ng 28 ng hapon sana if nadeliver po sakin right that 28th day sana napadala ko pa po sa client ko. Ito po ang number ng rider na tumawag po sa akin. [protected] ...sabi daw d ako nakontak or refused ko daw ang item ano yon making up stories po! ...d pwedi po yon dapat po u take an action sa ganitong ginagawa po ng tao nyo...sana po mabigyan pansin ang aking complain kasi lam ko d lang po nangyayari sakin to nangyayari din po sa iba, , ,

I've been sending documents last July and august with LBC as the courier, the same receiver and the same address. The 4th delivery was tagged as incomplete address
I've been asking lbc how come it was tagged in the system as incomplete address since i've been sending documents with the same receiver and the same address several times already. The last 3 delivery was successfully delivered door to door. How come the 4th delivery was incomplete address? Just let us know if the delivery team is tired of doing their job. I my self is also a frontliner however this is causing me so much of inconvenience since the documents i sent are for urgent processing.
Please give me a proper endorsement and prompt solution since clearly its not my fault if the delivery team are tired to do their jobs for delivery.

Good day. I would like to share my experience with your staff named RODERICK DISONGLO of LBC CAPINPIN ST, Biñan Laguna.
Incident happened this morning, October 1, around past 10am.
I was about to claim my purchase, and as part of requirement is to present an ID. I presented my TIN ID, my attention was called by RODERICK and said with sarcastic tone "wala na ba kayong IBANG ID, hindi ho kami tumatanggap ng TIN ID, at saka iba na ho mukha nyo dto ID NYO., I told him, kasi yang ID ko nyan e, simula ng nag work ako yan na ang TIN ko syempre luma na picture.
He answered again with the same tone of of sarcastic way, E hindi ho nga kmi natanggap ng TIN ID. So answered back again and told him, e D Sana nagpost kayo dyan ng list ng ID pag nag claim. Saka bakit ganyan ka, galit k agad, e d ba customer mo kami bkit galit ka. Saka hindi ko naman alam na d pala pde ang Tin.
He answered again, hindi ko ako galit kayo nga ang high blood e. Saka alam ko ho na customer kayo, kaya nga ho depende s customer.
I told him, bakit ako mahighblood e pinipilit mo na d pde TIN ID, saka ikaw ang nanggiil e. Meron ako dto picture ng SSS I'd ko, so I showed my sss Id, he told me, huwag mong iduldol sa akin ang Id nyo, , I told hi. Hindi ko dinuduldol ang Id pinapa kita ko syo, kung yan ay dinuldol kos syo e baka matamaan ang mukha mo.
He answered again, e sinisira nyo ang plastic namin kaduldol nyo ng Id nyo e.
If you will notice our conversation never stop. When I answered he answered back. You have cctv in your branch right? kindly review it check if dinuldol ko s mukha nya yung ID ko.
Is this the right customer service attitude?
Mam/Sir I am 57years old retired employee with previous position of Director of Operations, previous HR supervisor, with broad knowledge on customer service training. Is this the way LBC staff are trained?
I am willing to conduct customer service training with you for FREE, for you to avoid this kind of incident.
I hope you will take action, investigation and feedback on this.
Looking forward for your immediate action.

Thank you
CONCEPCION ARZOLA ONOFRE
[protected]
[protected]@gmail.com

[protected]- Jewelry parcel was tracked as would be delivered on the 28th of September, 2021 but LBC failed to deliver. It was then tagged as "Shipment is with a concern. Please get in touch with our official customer channels." When I called, they told me the delivery rider tagged it as 'Unknown Consignee'. I waited all day, no one came and no one called, nor texted me, so it's impossible that this guy didn't find my house. I also had numerous parcels delivered to the same address and this is the first time that LBC failed to deliver. Come next day, still no answer whether my parcel will be delivered or not. Now it's already the 30th and I just remembered I have another parcel but it was a COD ([protected]), it was pretty much the same that there's no movement from the Lipa warehouse so I strongly believe that something is wrong with their dispatch team. I called numerous times on their hotline, asking if I can get the delivery rider's name and contact number but they told me they have no access to it. I asked if they can tell me if there's really an active dispatch team in the area but still the same, "they have no access to it". I asked if they could see real time where the parcels are, they said it should be in the warehouse, but I am worried since there's no assurance that it is really there. Now I won't be home for a couple of days so if in case they will deliver it tomorrow, nobody will receive, and it'll be another waiting game for me, or worse, it will be back to its origin.