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1.0 3 Reviews 2811 Complaints
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LBC Express Complaints 2811

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M
11:05 am EST

LBC Express My kabayan box

I send sea cargo in lbc my thins was lost shampoo loitins and some other things my box damage

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M
12:55 pm EDT

LBC Express Door to door boxes

I've been sending my door to door boxes for more than 5 years with u guys. I'm very satisfied with the service. For the 1st time, my box was opened & many things were missing( cereal, 6 Russell boxes of chocolate, 4 body mist, coffee &etc.)Tracking number #[protected] received by Cristina Santos 398 Blk12-1 5th St. City Center Phase 2 Pandan Angeles city. actually I send 2 boxes but the 1st that arrived was the one got stolen. Few days the 2nd box arrived and my sister talked to them regarding the stolen merchandise. The driver didn't say anything. I just want to bring this to ur attention. Thank you 🙏🏻
Miriam Valdez
330 Bright street
SF Ca 94132

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S
2:08 am EDT

LBC Express My air cargo.. Since july25 until now still unknown status..

My aircargo is still unknown status.. When e track still in malaysia. When I call lnc hotline they always say still waiting for the status.. Its been more than two months already still they cant gave us a concrete update where is our items.

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C
7:51 pm EDT

LBC Express Stolen items. Disgusting courier

We have been receiving balikbayan boxes ever since I can remember. Countless packages that brought us joy and makes us feel like christmas! Today we received 4packages and upon opening it the contents of the box seems like a trash can! All sealed boxes were opened. Clearly SOMEONE DID SOME SHOPPING AND STOLE SOME VALUABLE ITEMS FROM OUR BOX. From toothpaste to canned goods! Brand new nike shoes and other branded clothes. GONE. ALL GONE.

Desired outcome: MAY THIS POST BE PUBLIC

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A
3:45 am EDT

LBC Express Unable to respond/ Walang kwenta

I have contacted Customer Service/ Went to my nearest branch/ installed LBC App but all of these requests did not make any good or movement to my request, all is pending on tracking my package after one week. There is no progress, I am trying to keep up with my deadlines but I won't be able to have it refunded from Lazada. Doing business with you is the worst decision I have ever taken, That is why maybe Lazada did not include you as partners anymore. Bulok!

Desired outcome: No response/ No changes

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K
11:22 pm EDT

LBC Express Parcel sent to wrong person

I received this notification the other day from LBC:
Ka-LBC! Your shipment [protected] was released to ROCHELL MONTEROLA, CARETAKER/LANDLORD|HandHeld on 18-09-2021. Share your experience, click bit.ly/CSATPh. Thanks

We don't know any ROCHELL MONTEROLA. Those are very important documents. I am checking with the recipient and he did not receive anything. The landlady does not know the person who received the documents either.

Help us trace the documents and please deliver to correct person.

Desired outcome: Trace the document and deliver to correct person

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B
11:35 am EDT

LBC Express Bad service

It's been 79 days since the pickup of my box until now d pa nadeliver sa bahay. Never na ako papadala ulit sa LBC napkatagal at Wala kang number na matatawagan. August 13 pa dumating sa Gensan box ko hanggang ngayun d pa nadedeliver.

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M
4:57 pm EDT

LBC Express Balikbayan box shipment to Philippines

[protected], box picked up June 2020, arrived LBC Manila Warehouse 11 September, followed up with LBC customer service and was informed that box was forwarded to Balayan Batangas Team 13 September. Until now my family has not received the box. Delivery is Nasugbu, Batangas. All I hear is "follow-up escalated and requested to expedite" from the date the shipment was at Customs Processing (9 September)

Desired outcome: Shipment to be received in excellent condition by my family

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I
4:50 pm EDT

LBC Express Delivery Delay

Shipped out the package 9 days ago and the package still hasn't arrived to the recipient. The new lead times were VERY CLEAR that the package would be in for pickup in 5-7 days. It is almost 10 days since and still, no updates on where the package is or when it is arriving. The package is a very expensive camera lens, and if it is delayed I am afraid that the team might break it or misplace it. The team in question is in Cebu. The package needs to be shipped IN CEBU. I don't get the delays with the delivery when the package is already where it is supposed to be. AND it's not as if I'm from northern luzon. I am quite literally from the same region where it was supposed to be shipped. The initial ship times were supposed to only take us 2 days. This is detrimental to the business I am running. EVERY DAY I miss is every day I am losing money. FIX THIS.

Desired outcome: FIX YOUR DELAY ISSUES, FFS. Or have a dialogue with DTI over your 3000 unanswered complaints.

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M
3:33 am EDT

LBC Express Very important document

Im complaining about my received important document, DS2019 for my interview in the US embassy, as I accepted it, it is very crumpled and this is very important cuz I have to show it to the consul... Im worried I will get rejected because it does not look presentable...

Desired outcome: just to inform the company about the service

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P
6:32 am EDT

LBC Express Parcel not yet delivered

Nagpadala ang aunty ko sa LBC Marigondon Cebu noong sept 6, 2021 bound to Mauban Quezon, ang sabi nyo 2-5 days bago makarating, bakit hanggang ngaun wla pa rin sa akin ung parcel, kelangan kelangan ko n sya dahil mahalaga ang dokumentong un. Sana hindi nyo lang tinanggap kung hind nyo pala kayang icompromise ang time period n binibigay nyo, nakakasira kayo ng plano, sana sa iba ko n lang pinadala... Grabe kayo LBC.

Desired outcome: Asap

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Update by Phebe Bendana
Sep 14, 2021 9:51 pm EDT

Tracking #: [protected]
Destination: Mauban Quezon
Origin: Marigondon Cebu Citu
Sender: Heleb Apawan
Receiver: Phebe Apawan

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P
10:00 am EDT

LBC Express My documents

Magandang gabi po mam/sir,
Gusto ko lang po ireport ang LBC puerto princesa palawan, kasi po pinadala po ng ate ko ang documents ko cenomar at brgy.clearance na kaylangan na kylangan ko po para sa philippine coastguard, pinadala po ng ate ko noong august 31 2021, na hanggang ngayon september 14 ay di parin po dumadating dito sa LBC pantok binangonan rizal sana po ay magawan po ng paraan at mapanagot po ang my pagkakamali po dito, maraming salamat po!

Desired outcome: LBC PUERTO PRINCESA PALAWAN

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P
9:34 am EDT

LBC Express Delivery of empty boxes

I paid 30 pound deposit to LBC express metro bank I was informed the deposit cleared on the 23 August 2021 I have not received any boxes even though I have contacted LBC 6 times each time was told boxes would be delivered and expect a phone call for delivery, no phone call or delivery of boxes each time I call I get a call center in manila are these young people doing their job right and actually scheduling my boxes or just not bothering they don't listen to what your saying just reading what they need to tell you, secondly contacted customer care they answer every time with what's your contact details I send them everything and that's it no more contact really LBC is now the worst shippers ever do they care for Philippine families who need to send items to their loved ones and their children...

Desired outcome: i want my boxes that i paid for

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M
12:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Delivery/ delivery fee

August 23, [protected] Is the 1st tracking number given to me, this is supposedly door to door delivery with 305php delivery fee. I tracked it and saw it will be delivered within the day. Waited for 2 days, no delivery happened. Then tried tracking it again and adv me to call LBC for some issues. I googled the contact number in Lipa, no one answered. I tried messaging LBC thru Facebook messenger, no reply. Until it was delivered back to the seller. The seller advised me that according to LBC, the reason why it wasnt delivered is because they were not anle to contact me and no one is at home which is very impossible to happen. No one called me, and I am always in the house. Then September 11 another tracking number, [protected] then I received a call today from LBC that it will be delivered today but need to pay 605php! Is it my fault that it wasnt delivered to me the first time you tried to deliver the parcel to me? I need the refund please!

Desired outcome: Refund me the excess charge!

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A
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Cargo shipment

In June this year, I shipped 5 large balikbayan boxes here in San Diego, California bound for Manila, Muntinlupa City in particular. The cargo was received on September 7, 2021 by the consignee. I let her open the boxes just yesterday and discovered that all the 25 lbs and 15lbs Rice as well as assorted canned goods were missing. The tracking numbers of the cargo I am referring are:[protected], [protected], [protected], [protected] & [protected]. I don't have a picture of the boxes yet and the complete list of items missing.

Apolo Estrada, [protected]@yahoo.com

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D
6:26 am EDT

LBC Express Cargo express

I would like to complain the branch at sm san lazaro wherein the services are very poor. The customer service is very bad. With all my visits here, I didn't have any good experience at all. I hope the management would do something about the service here and the staff as well.
First, they didn't inform the customers that we would need to buy our own bubble wraps whenever the staff deem it necessary. Secondly, their queueing system sucks. The machine supposedly told us that we would receive a text once it would be our turn, yet we didn't get any. And yet it's our fault that they already were in cut-off for that day? But we didn't get any text so we just waited in vain.
The staff here are very unprofessional, no good customer treatment as well. Totally not worth the visit if only we had a choice.

Desired outcome: Better service and call the attention of the staff for a disciplinary action

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A
6:58 pm EDT

LBC Express The time of delivery

[protected] this is my tracking number, why my item always unforessen event. Pls deliver my item as soos as possible. Please tell your delibery man to contact us or txt. Lbc always sending me a message that my item is ready for delivery the said day, im waiting that day but no lbc courier has come.. I need my parcel as soon as possible. Please check my tracking number and resolve is as soon as possible

Desired outcome: Delivery my parcel as soon as possible.call me when the courier is ready for delvery .para ma guide ko xa kung nahihirapan hanapin bahay namin

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U
11:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LBC Express Parcel not receive

Hi I'm Ronalyn Flores, LBC automatically send message upon the delivery of my parcel on the said day. however I did not receive any parcel from LBC, I thought it was due to typhoon but upon tracking it indicates that it has been successfully delivered even though I don't receive anything. I am so worried since these are some important documents from my work. I also call to the customer service and they advise me they will request retrieve however there's no update yet. They just get my contact number.

Here's the tracking number: [protected] for your reference, my address is 531 Purok 4 CaMp Vicente Lim Mayapa, Calamba Laguna

Hope you can help me ASAP

Desired outcome: item to be deliver

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not yet resolve

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K
3:12 am EDT

LBC Express Late/no update delivery of parcel

Parcel was picked up on the scheduled date august 31, 2021. Delivery took too long, no updates today is september 10, 2021. Parcel is from cavite to be delivered at laguna only. No updates. No calls. No messages about the parcel.

Desired outcome: To take action ASAP and DELIVER THE PARCEL IMMEDIATELY.

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E
3:37 pm EST

LBC Express parcel delivery

LBC, hwag na kayo tumanggap ng package na meron coverage issues. Ending pick upin din pala. Sayang bayad sa inyo. Nakatatlong express padala na sa inyo. At ending pick up din pala. Yung dalawa dum di na napick up. Nawala na kakainis kayo. Magbangkrupt na kayo

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About LBC Express

Screenshot LBC Express
LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.
How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Overview of LBC Express complaint handling

LBC Express reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Official complaint regarding poor delivery handling and customer service: 174085704255 and 35900000957560 was posted on Aug 9, 2024. The latest complaint Parcel not receive was resolved on Sep 10, 2021. LBC Express has an average consumer rating of 1 stars from 2814 reviews. LBC Express has resolved 25 complaints.
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  1. LBC Express Contacts

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    14%
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    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 05, 2024

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