LBC Express’s earns a 1.0-star rating from 6 reviews and 2817 complaints, showing that the majority of customers are dissatisfied with delivery services.
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associate having affair with husband
Hello,
I would like to file a formal complaint regarding one of your associates, aelren catuiran, i don't know which branch is she under, for having an affair with my husband, john paul gameng of caocha cainta hub located at ortigas ave extension, cainta rizal. I cannot provide more details except that i was able to see her message to my husband's fb messenger calling him "babe". She message him twice calling him the same endearment. I remember that she also wanted to connect with me thru messenger way back, i just dont recall what year, without providing any reason.
I know that my explaination may not be enough, but i hope that you may be able to help me with this matter. I know LBC is a prestigious company upholding family values that's why i gained enough confidence to reach out your humble office
I am praying that you'll be looking thru my complaint and hear from your office soon.Hoping for your understanding.
Repectfully Yours,
Maria Regina Gameng
petics staff
almost 1 and a half waiting to pick up money, mahaba daw ang pula samantalang 4 customers lang kami nandoon, puro sila kwentuhan at daldalan, yung head nila na lalaki, parang kinukunsinte niya mga staff niya. this branch is [censored], even senior citizen na magbabayad lang ng meralco bills, pinaghihintay nila ng matagal, just to finish their daldalan at...
Read full review of LBC Expressclothes/medicine/tea
I sent the courier on LBC on December 11th, and the courier showed that it was signed on the 12th. Because the staff entered the wrong mobile phone number by mistake when sending the mail, I later found that the courier had been signed, but the strange thing was that the wrong number did not exist, and the signatory was not my friend. I was curious. Where...
poor customer satisfaction
Napaka istrikta ng empleyado niyo sa Siaton Branch. Hindi naman ata kailangan mag maldita kapag may customer kayong nagpapatulong para mahanap ang location ng other branches na pagpapadalahan para ma pick up ng receiver ang padala in utmost convenient way. Maging makatao man lang sana ang pag-uugali. Hindi bat mas nakaka.attract sa customer ang establishment na may friendly staff?
Read full review of LBC Expressremittance
I've visited 2 LBC branches today, Balibago branch(Beside 7/11) and Dau Branch(BesidePuregold) and they failed to assist me in getting my money remmitance branch in balibago says they are under renovation and Dau branch representative states they don't have funds, like really? Remittance center without a fund? These branches doesn't seem to care on their...
Read full review of LBC Expressdelivery
I sent gifts for my family to cagayan de oro last 12/17/19 until now they didnt received yet .i let my mother to go to the nearest branch of lbc in our house SM UPTOWN to ask what's the problem what takes long to delivered they just answer my mom because of the valuable item inside.this is not the first time i sent a gadget from manila to cagayan de oro .kindly expedite this complain.i track yesterday again in your website it says it will delivered within the day But until now they my family didnt recieved it .and its Christmas time now.
Tracking n0: [protected]
cash on delivery service and also, the staff service is a dismal failure😡😡😡
LBC what happened?!! I paid a fee para makarating yung package ko sa customer ko. I thought it's a door-to-door scheme? Eh di pa nga ata nakakarating sa doorstep nung pagdadalhan yung Deliveryman, they will already declare it as a failed delivery/Unknown Residence?!!! Akala ko ba LBC will make every Online Seller's transactions much easier?! Parang mas na...
delivery
Dear LBC,
The delivery man contacted me that they will arrive soon to my address they called me and i explained the direction to reach my address and also i texted thw number who called my address but didnt came. They called me at 4:45pm i wait till 6:30pm but nothing came then i received a message that they will deliver my package tomorrow because its already 6:30pm. But I tried to track my package then it says, didn't came and as per the tracker says
"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. Where càn i receive my package? im so dissapointed
delivery of my package; cheque in a white envelope
Have you delivered my package to this address? Because I tracked my package and it says "Shipment Issue" Please update me if it is already delivered to the address below. Address: Guani Rent a Car Tres Borces cor F Cabahug St. Mabolo 6000. Recepient: Christine Del Mundo My Tracking Number is: [protected] Please update me asap to my email address: alexandria.[protected]@gmail.com Thank you.
Read full review of LBC Expresscash on pick up
The staff was very inconsiderate. Staffs did not inform new customers like me that a note should atleast be written in the form to indicate the delivery mode that I want to be processed. I stated at the very beginning that the service that I need was cash on pick up. So one staff handed me a sticker form and let me fill out informations. The staff never...
late/delayed delivery of my package
tracking number: [protected]
The delivery date of my package is supposedly on december 16th but I still didn't receive any up until now. Please take an immediate action about this because I badly need the package ASAP. My wedding is on Monday and my giveaways are in that package. I asked assistance from LBC Catarman Branch but they didn't assist me about this one. They just said that it really happens because it's peak season. This isn't acceptable because we pay you for your service yet we are receiving poor service & inefficient customer service. Please take action. Thanks.
car parts po ito pinadala ko sa buyer ko
ang price 2, 500 nag bayad ako ng shipping na 355 ang TOTAL : 2, 855 Wednesdat pinadala Thursday dumating na so 1day lang kinabukasan nasa recipient n ... bakit ganon nasira?? kita naman sa picture at convo namin maayos kong ipinadala saka medyo matigas na bagay din po yun hinde basta basta masisira bakit naman ganon LBC???? nag reklamo n ako sa FB page nyo...
cop refund
Mag ask lang po ako. Bakit po ganun palagi kayong offline simula nagstart akong magship sa LBC hindi ko parin nakukuha yung mga refund sa mga COP ko. Tuwing pupunta ako offline. bakit naman po ganun? Kapag magbabayad ako ng shipping fee ang bilis tanggapin ng pera. Kapag kami na yung magrerefund offline lagi. Nasasayang oras ko sainyo kakabalik balik sa...
Read full review of LBC Express and 1 commentnegros occidental
Meron Po akong cash on pick up sa branch sa name ko...shelo Marie Lagansua Hindi q Po mkuha Kasi andito nku sa UAE ng send ako nang authorization letter and copy nang i.d ko dito sa UAE pero ayaw tanggapin. Bakit ayaw nila tanggapin ngpadala na nga nang letter kailngan na Yung product gamit Yun sa puppy ko ilang days nang wlang gamut pinapabalik balik pa...
Read full review of LBC Expressnintendo switch game
Bat sobrang tagal ng serbisyo nyo? Pina ship yung item dec 9 2019, ano na mgayon? Dec 19 na wala pa rin? Di pa ma contact lbc napaka bagal, 2 to 3 days daw? E 10 days na. Quezon city to samar. 2 to 3 days lang. Bat umabot ng 9 days? Ano ninakaw na? Nawala? Ano nman binayad ko na pinag ipunan ko pa? Gawan nyo nman ng paraan para ma contact kung ano na status!
cut-off time
Today, i have been to 3 LBC branches here in Pque with no success in sending out a parcel, one in Jaka plaza (branch closes at 7pm and i arrived at 6pm so i understood why theyplaced the cut off sign when i came in) the branch inside Puregold pque is off line for the nth time so i went to Waltermart branch w/c closes at 9pm. I arrived at the said branch at...
unable to deliver my order
Dear LBC,
This is my tracking number [protected]
I received an update last December 16 that my product has arrived, and on December 17 it tells me that it is ready for delivery, but on that day it didn't came and as per the tracker says
"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels."
with this can i just get my order delivered to another address? if you cant contact me, this is my other phone number [protected] and the address is #12 Tampoy St. Sto Niño City of Malolos, Bulacan
it was solved
This is my tracking number [protected]
I received an update on November 8 that my order can't be delivered because the area is critical; it specifically said "Shipment is with a concern. Please get in touch with us through our official customer care channels.". I went to the nearest LBC branch thinking that my package was dropped off there, but they said my package is still on hold, that I need to transfer it to pick up in the nearest LBC branch and change the address. I told the shipper to go to the LBC that picked up the package to directly change the address there, since that's what they said to me, but when she went there, they gave her an attitude and didn't even resolve our concern; they even told her to go to the hub to change the address.
with this can i just get my order delivered to another address? if you cant contact me, this is my other phone number [protected] and the address is B42A BROOKSIDE LANE SAN FRANCISCO, GENERAL TRIAS CITY, CAVITE. this is the nearest branch of LBC here, please resolve this, we paid for this service.
customer service
I went to LBC to pick-up my package. There were only 2 customers in line when I arrived. They didn't even said to wait or something that could entertain a customer. I waited for about 10 -15 minutes for the two customers to be done. I kept on asking if they could prioritize me since I brought my child with me but they had no response. Until then, someone...
Read full review of LBC Express and 1 commentqueuing
I've been a client of yours for quite sometime now and using your brach here in mckinley hills. The average processing time i guess is processing the service is an hour or so. Imagine wasting our time. Should another provider available which will surely be, i will definitely transfer. I have been in the service industry and your services are the worst. You guys dire need a business process improvement! Contact me and ill give one for free!
LBC said it was delivered but the receiver said my parcel didn't arrive on his and he ddnt recve any
[protected] is my tracking tracking number
1701 Bandong Tower, Barraca St, Binondo, Manila is the shipping adress
adress is easy to find because it is warehouse.. base on lbc the parcel arrive but as I check on warehouse, the parcel still ddnt arrive. and the lbc team gave my parcel to a certain Renzwell which is very wrong coz ARJAY is the one written on the receipt as a receiver.. Please do some actions about my concern.. am counting on you because I admire the service of LBC
About LBC Express
Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 21, 2025 - View all LBC Express contacts
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