LBC Express

hello po ako po yung anak ni rhodora sanchez . ask ko lang po if kung bakit po hanggang ngaun wala pa ren po yung packages namen nadeliver po siya ng 12/23/19 pero di po namen eto natanggap tama naman po yung inaddress namen nagkataon lang po na sa tita ko po sya nagdeliver eh wala po kame non sa house ng tita ko kase po magpapasko . and tinuro po sa delivery boy yung bahay namen pero di po sya dumaretso sa bahay namen kase po baha
ask ko lang po kung kelan po namin ulit eto makukuha, wala po kaseng nagtetxt or nagmemesage sa sender at saamin po eto po yung resibo ng aming resibo.

Hello,

I would like to file a formal complaint regarding one of your associates, aelren catuiran, i don't know which branch is she under, for having an affair with my husband, john paul gameng of caocha cainta hub located at ortigas ave extension, cainta rizal. I cannot provide more details except that i was able to see her message to my husband's fb messenger calling him "babe". She message him twice calling him the same endearment. I remember that she also wanted to connect with me thru messenger way back, i just dont recall what year, without providing any reason.
I know that my explaination may not be enough, but i hope that you may be able to help me with this matter. I know LBC is a prestigious company upholding family values that's why i gained enough confidence to reach out your humble office
I am praying that you'll be looking thru my complaint and hear from your office soon.Hoping for your understanding.

Repectfully Yours,
Maria Regina Gameng

I've visited 2 LBC branches today, Balibago branch(Beside 7/11) and Dau Branch(BesidePuregold) and they failed to assist me in getting my money remmitance branch in balibago says they are under renovation and Dau branch representative states they don't have funds, like really? Remittance center without a fund? These branches doesn't seem to care on their customers and should be closed by now if they don't want to assist. I'll make sure to share this experience to my social media accounts and will make sure that my friends won't be using lbc anymore. Remittance center without a cash. What a shame!

I sent gifts for my family to cagayan de oro last 12/17/19 until now they didnt received yet .i let my mother to go to the nearest branch of lbc in our house SM UPTOWN to ask what's the problem what takes long to delivered they just answer my mom because of the valuable item inside.this is not the first time i sent a gadget from manila to cagayan de oro .kindly expedite this complain.i track yesterday again in your website it says it will delivered within the day But until now they my family didnt recieved it .and its Christmas time now.

Tracking n0: [protected]

Dear LBC,

The delivery man contacted me that they will arrive soon to my address they called me and i explained the direction to reach my address and also i texted thw number who called my address but didnt came. They called me at 4:45pm i wait till 6:30pm but nothing came then i received a message that they will deliver my package tomorrow because its already 6:30pm. But I tried to track my package then it says, didn't came and as per the tracker says
"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. Where càn i receive my package? im so dissapointed

The staff was very inconsiderate. Staffs did not inform new customers like me that a note should atleast be written in the form to indicate the delivery mode that I want to be processed. I stated at the very beginning that the service that I need was cash on pick up. So one staff handed me a sticker form and let me fill out informations. The staff never mentioned to indicate a small note like (cop) at the side. So what i did was to simply wrote the asked infos from the form like fullname, contact number etc. After 2hrs of waiting because of the long lines and pending. I decided to leave my niece at the branch and wait for it to be processed. I needed to leave bc I also need to do some groceries upstairs and 2hrs of waiting was a waste of time already. Then everything was settled the statff processed it on my niece's presence. Until we went home that I realized that the staff processed a regular shipping instead of cop. So what we did was to book a grab on the way to the branch so it can be fixed as soon as it can before the store closes. As we went to the store and explain everything to the staff, he actually blamed me instead of apologizing. What he did was to void the process from the system and did not even fixed it before we go. He even suggested me to just come back the next day to reprocess it. Knowing that I went all the way from home and took a grab taxi just to make it on time before the store closes. He actually voided it successfully from the store's system that current time then why not reprocess it at the same time since I already made an effort to got back to store? It was the staff's fault because he did not guide appropriately a new customer like me. Ofcourse since I told at the very beginning that what i needed was a cash on pick up, i would assume that the given form to me was only for that service mode. And also he did not bother ask my niece what mode will be processed. He assumed that it was a regular mode and processed it directly without any confirmation. Pls do something because the inconvenince it gave brought me a lot of stress.

tracking number: [protected]

The delivery date of my package is supposedly on december 16th but I still didn't receive any up until now. Please take an immediate action about this because I badly need the package ASAP. My wedding is on Monday and my giveaways are in that package. I asked assistance from LBC Catarman Branch but they didn't assist me about this one. They just said that it really happens because it's peak season. This isn't acceptable because we pay you for your service yet we are receiving poor service & inefficient customer service. Please take action. Thanks.

Mag ask lang po ako. Bakit po ganun palagi kayong offline simula nagstart akong magship sa LBC hindi ko parin nakukuha yung mga refund sa mga COP ko. Tuwing pupunta ako offline. bakit naman po ganun? Kapag magbabayad ako ng shipping fee ang bilis tanggapin ng pera. Kapag kami na yung magrerefund offline lagi. Nasasayang oras ko sainyo kakabalik balik sa branch nyo wala ba kayong solusyon para jan? Ang dahilan palagi walang internet? Anung klaseng dahilan yon? Lbc cogeo gate 2 branch. Kapag hindi ko parin nakuha yan bukas magcocomplain ulit ako. Pakiayos ng serbisyo nyo.

Bat sobrang tagal ng serbisyo nyo? Pina ship yung item dec 9 2019, ano na mgayon? Dec 19 na wala pa rin? Di pa ma contact lbc napaka bagal, 2 to 3 days daw? E 10 days na. Quezon city to samar. 2 to 3 days lang. Bat umabot ng 9 days? Ano ninakaw na? Nawala? Ano nman binayad ko na pinag ipunan ko pa? Gawan nyo nman ng paraan para ma contact kung ano na status!

Dear LBC,

This is my tracking number [protected]
I received an update last December 16 that my product has arrived, and on December 17 it tells me that it is ready for delivery, but on that day it didn't came and as per the tracker says
"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels."

with this can i just get my order delivered to another address? if you cant contact me, this is my other phone number [protected] and the address is #12 Tampoy St. Sto Niño City of Malolos, Bulacan

I went to LBC to pick-up my package. There were only 2 customers in line when I arrived. They didn't even said to wait or something that could entertain a customer. I waited for about 10 -15 minutes for the two customers to be done. I kept on asking if they could prioritize me since I brought my child with me but they had no response. Until then, someone they knew came in and she was entertained first before me. I was so pissed off, the thought that I arrived first and I carried a child. They kept me wait for almost 15 minutes while they were doing some works with the packages. When they called my attention, my son was already having tantrums. I almost cried due to anger. I even said something to them that they should prioritize customers before anything else. It was so disappointing knowing that customers should be entertained right away and priority lane should have been imposed. I hope this complaint will be heard and could call out their attention. Employees like these should be reprimanded.

I've been a client of yours for quite sometime now and using your brach here in mckinley hills. The average processing time i guess is processing the service is an hour or so. Imagine wasting our time. Should another provider available which will surely be, i will definitely transfer. I have been in the service industry and your services are the worst. You guys dire need a business process improvement! Contact me and ill give one for free!