LBC Express

On Dec. 1, 2019, LBC located at SM Baguio was late for almost 2 hours. We were there at 10:00 am and they just opened their store at 11:45 am, thinking that their branch is in the mall.

Another incident is that on my receipt, it says that my documents will be picked up on Dec. 1, 2019. We went there Dec. 1 in the morning, and they said it will still arrive at 5:30 pm. We just decided to come back again on Dec. 2 in the morning, and again they said that it will still arrive at 5:30 pm onwards. We wasted money, time, and effort. I hope that the pick-up date MUST be strictly followed. I badly needed my documents and it is in a rush for my application. There are already a lot of complaints in your company. I hope your company will improve your service because you're a courier company. If you continue your poor service, you'll lose customers.

Good day,

magandang araw po sa inyo lahat team LBC Dec. 1 po may parcel po kami from Bulacan under the sender of Ms.Joanna F. Bicas And receiver Ms. Melissa Anne A. Vargas but until now parcel not yet came and we contact the customer service san fernando brach sabi samin 11 am out na for delivery pero wla pa dumating nag bayad kami sa tamang amount pero ang service po ay napaka bagal

Alwin Vargas

+[protected]

88 San Juan Sta Ana Pampanga

I paid for an express delivery service of a document parcel at BD 24.000 sent on 17 Nov. 2019 from LBC Bahrain. It was an urgent required document from the Embassy. Express delivery is within 3-5 working days. Until 2 Dec. 2019 the package is not delivered. I contacted LBC Bahrain to ask for assistance but they ignored my calls and messages.

This is an entirely poor costumer service from LBC Bahrain!

My package was send to Lbs branch far from us. Which is Curonsio, Pasig.
We live at Pasay City.
I requested your Metro point Pasay to tranfer my package to the the nearest branch. But untill now I do not receive any message or notice.
I been trying to contact both branch!
But no replies were made.
Hoping for your immediate response.
[protected]

39D garcia street corner edsa pasay city

I would like to file a written formal complaint regarding a Balikbayan box from my aunt, Emilia S. Del Rosario in Las Vegas, which is sent to my dad, Pascual L. Sabalvaro, Jr. here in the province of Oriental Mindoro. We had received the box last November 27th. Attached here is the copy of the receipt that we got with Bill Lading Tracking Number [protected] and list of items that should be inside the box. We had noticed that some of the listed items were actually missing, such as the 40 pieces of clothes, 6 towels and a pair of slippers. Attached here are the images of what some of your staffs in LBC had done to the box. They had cut the side part of it, had entirely opened it, which is unacceptable since some of the listed items on the receipt were missing.

Your quick response and action pertaining to this urgent matter would be greatly appreciated.
Please email me at [protected]@gmail.com.

Thanks,
Karen S. Pasia

Hi. Ask ko lang I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"

My tracking number is [protected].

My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."

Hope you can resolve it . Thanks

I am complaining about the item that lbc san pablo laguna failed to dispatch! i already have 3 tracking numbers due to failed to deliver for multiples times. Pano ba magdeliver mga delivery man nyo? once is enough but failed to deliver for 3 times in a row? aba may problema yang delivery man nyo...If i can only choose the courier kaso ung banko ung pumipili ng courier! Sobrang detailed na ng address bakit di nyo mahanap hanap un address eh along the highway lang naman ung address!

Been waiting for my BDO CC to be delivered. The first time I received a message from BDO with tracking number was midweek October but it was undelivered due to house closed as per the delivery record which is very unacceptable! It was return to origin and BDO made a re delivery request with new tracking number [protected] and this time reason for unsuccessful delivery is due to recipients address cannot be located (so lame excuses and [censored]! ). Why other couriers like ninja van and JRS were able to locate my address and LBC cannot! It is just so frustrating...I even tried calling customer care but nobody answers...I don't want my ITEM to be return to origin this time so please do something about it...Delivery team can call my number [protected]...

Is there no hope of me getting it returned? I have tried to reach them with Lazada chat and they're not responding. I was hoping to get my refund because they gave me a worn out product. They didn't respond anymore before I got this (screenshot) when I felt like tracking the return process. I'm really sorry that I have acted so late because I'm already losing my hope.

Hi Would like to file a complaint about LBC express inc. Order tracking number is [protected]. The package was due to be delivered to me on 21 November 2019. However, current date is already 26 November 2019 and still the customer care is saying they can not deliver. The date of order on Lazada was on November 11, 2019. Thats half a month delayed delivery for a local delivery. 1814 Brio Tower Makati City