ComplaintsBoard Furniture Stores La-Z-Boy Extremely long wait for home service repair appt.

La-Z-Boy review: Extremely long wait for home service repair appt.

LZ boy of US

Nov 10, 2026 4:27 pm UTC

Verified customer

Featured review

Purchased Pinnacle Platinum Lift Chair Recliner from the Knox, TN location on 10/7/26. Chair delivered on 10/17/26. After approx. 36 hours, remote not responding with lights flashing on display. Performed our own troubleshooting with no change. Called the service #. Scheduled a virtual service tech call on 10/20/26. Tech ordered new remote, wiring harness & new parts for leg lift. Home service call scheduled not until 11/16/26. As my husband has a disability I asked about an earlier one. Able to change to 11/10/26.

Claimed loss: Unable to use chair since 10/18/26. Far too long for home appt. to repair chair. Extremely dissatisfied with this. Because of this, we will never purchase another Lazy Boy product

Desired outcome: Refund of money if does not get & stay fixed with no restocking penalty.

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