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Cymax Stores
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3.4 115 Reviews

Cymax Stores Complaints Summary

70 Resolved
45 Unresolved
Our verdict: With a good resolution rate, Cymax Stores generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cymax Stores reviews & complaints 115

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J
2:35 pm EDT

Cymax Stores Bush office chair / website was down and customer rep Daniel could not find my original order and placed the order again.

On August 12, 2021 I placed an order with Bush Collection to purchase a Yorkshire Leather Ex. Office Chair. Sometime during in the process of purchasing YOUR WEBSITE went down. I was told this by Daniel, customer support, he helped me place the order again when HE could not find my original order. He did not know at the time the website was down and neither did I. Unfortunately, not our fault because your website was down, I ended up with two chairs. Unbelievable, I had to pay return freight charges via Averitt Express truck lines. When I called for credit they said they did not receive the chair. I had Averitt send the back up information showing it was returned with your RA-VRC121-[protected] and I forwarded it to your representative. I was told I would receive a refund in 2-3 days after it was received. Not only did I not receive the credit. Cymax shipped the chair back to us in a new smaller box with the old box top w/RA# on top with a NEW FedEx label from Cymax sending the chair back to us AGAIN! I called and was told a credit would be processed and keep the chair in a safe place to be picked up. The chair is still here and CYMAX CHARGED MY CARD AGAIN. If this is not resolved, the chair picked up at your charge, and TWO (2) refunds for duplicate charges charged two times in the amount of $522.15 each time. I have been charged THREE (3) times. I am contacting the credit card company as you were not authorized to charge my card a THIRD (3RD) time. I should not have had to pay AVERITT Express to return the duplicate chair Daniel order in the first place. If I do not get a immediate response, I will be turning this over to our company attorney and we will see you in court. I have every single email backing up with I have told you.

Desired outcome: pick up your chair and refund my card $522.15 x 2 for total of $1,044.30 for duplicate unauthorized charges to my card.

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R
6:47 pm EDT

Cymax Stores horrible communication, service and approach to customer care

It's been 6 weeks since I ordered my office furniture, and it still hasn't shipped yet. The "fast delivery" on their site is essentially useless.

The original estimated delivery was about 2 weeks and here I am waiting for someone to do something. The company does not allow you to talk to anyone in customer service. Their phone # will only get you to a salesperson if you want to buy something. If you have an issue you are forced to write into their horrible customer service dept.

Their CS dept takes an average of 6 days to return an email. And if they say they will get back to you in 2-3 days, forget it. About 4 weeks in I did get a tracking #, only to see it was cancelled 2 days later. Another email and another 6 days later I get an email saying another tracking # with no explanation of what happened to the 1st.

It's been 5 days and the new tracking # simply says the freight order was placed.

Dealing with this company has been frustrating and totally useless. Save time and stress and find a more reputable vendor who provide any type of customer service which is better than the nothing service I've gotten from this company

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J
3:58 pm EDT

Cymax Stores poor customer service

This is regarding order # VRC121-[protected] for a Student Desk with Hutch that was placed with Cymax on Order Date: 9/17/2017 1:27:16 PM. This order was received on 9/25/2017 - Monday 11:43 am. However, the bottom edge of the desk was damaged. It was hardly noticeable when placed on the floor. I filed a report with pictures though regarding this damage on 09/27/17. I was told there would be a replacement.
My son really loved this desk though, and instead of going through the trouble to return it thought we would go ahead and keep it. However, the hutch that comes with the desk is not functional and is made poorly. There is no way to use a computer on the desk with the hutch in place. The low shelf on the hutch interferes with a lap top computer. Therefore, I called the company back on October 17th and said we would like to keep the desk but send back the hutch.
The customer service representative proceeded to inform me that they could not do this as it is sold together. Even though I pointed out that on the website it is sold as a desk alone or desk with hutch. Therefore, there should be a way for me to return just the hutch and minus the cost of the desk. I was then told again that the whole thing needed to be returned.

I am writing this complaint to let Cymax know my displeasure at such poor Customer Service. That the company would rather loose money over the purchase than to just return the hutch. To the point where I will no longer be doing business with Cymax as they do not know how to provide qualilty service.
I've since returned the furniture and am waiting for my refund. However, I've re-ordered the desk from another company and given them my money instead.

Sincerely,

Janice Rogers
[protected]
5511 Santa Monica Ave
Garden Grove, CA 92845

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C
3:49 am EDT

Cymax Stores canceled my order

They canceled my order, even though I didn't ask for it. They sent me an email stating that I requested the cancellation. But I didn't. I really needed the items I ordered and obviously, it was their system mistake. When I called them they refused to confess it, which is very unprofessional.
They could just offer me to reorder and that's all.
I am very disappointed.

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K
4:54 pm EDT

Cymax Stores customer service/ shipping

I'll start by saying that this is the first negative review I have ever left for a company and I shop both in stores and online, dine out, and use many professional services A LOT! For starters, my item was suppose to arrive between the 10-13, I called on the 14th to inquire on the whereabouts of my item and could not get through to customer service until 11AM my time. When they did open and I finally got connected, I was on hold for more than 30 minutes waiting to speak to a CSR only to be told by trisha that she had no explanation it was "a new shopping company she had never heard of or dealt with" and someone would give me a call back later that day. I then asked to speak to a supervisor, so she placed me on hold again and the man at ext 115 came on and said he would look into it and call me by 3pm my time, he never called back. The next time I called to inquire was in the 15th and I hung up after holding for 105 minutes, the next time I called was the 16th and was on hold for 65 minutes only to be told it should finally arrive the 17th. This company is ALWAYS experiencing high volume phone calls (easy to see why) and is not helpful or knowledgeable at all. Also, seeing as how i listened to their hold announcements for more than 3 hours, if like to say that "We will be right with you shortly" is first off... a lie, second contradictory and third redundant. Buyers beware when shopping on Amazon or other online sites that this is NOT the company your item is coming from!

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Y
12:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cymax Stores curio cabinet

Ordered Pulaski curio cabinet over 2 months ago back in May. This company/scammer like to tease a lot stating that your order is on your way or coming soon. I waited patiently for many weeks and I finally cancelled the order. They gave the confirmation of my cancellation and mentioned that it will take 7 to 10 business days for the refund to appear in my account. I've waited over 2 weeks and I still didn't see the refund. I sent an email regarding to the refund and they responded exactly the same way..."Refund has been requested on your order and you'll be refunded in 7-10 business days." AGAIN...lol. I didn't hear from them again when I stated "I want my refund immediately". This is not a legitimate company as you know and I never had such a trouble with my order. Please don't play this old games with me and to others. I will make sure that I get fully refunded. I could write longer but what's the point.

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U
10:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cymax Stores office furniture

on 6/7/2017 I ordered 3 items for a total of $ 2, 971.97.
on 6/12/2017 Cymax notified me that the order had been discontinued by the manufacturer.
I cancelled the entire order on 6/12, acknowledged by Cymax the same day.
On 6/15 they charged my credit card account for the full amount $2, 971.97.
On 6/21 the credited $ 1, 788.98 which happens to represent one of 3 items ordered.
I am still waiting for the balance of the refund in the amount of $ 1, 182.99

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J
8:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cymax Stores false advertisement from a shady company

I ordered a small wicker patio table for $99. What I received was a cheap plastic table . Cymax requires that you submit a return request to them online. I did that and when I did not hear from them I contacted Amazon Pay as I had used them as my payment source. So, for this falsely advertised cheap table, I was charged a $18 restocking fee, a $10 delivery fee, and I had to pay $42 for a return postage fee. Don't do business with this shady business!

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M
9:05 am EDT

Cymax Stores used chair for only two months and it broke

Bought a chair from Cymax and it broke after two months of using. I immediately reached customer service and demanded another chair or a refund. They said that there was nothing they could do to help. I was super angry and even spoke with the manager, which was the worst ever.
I'm talking about chair! When people buy furniture they expect it to serve years, not months!
I even told them that I'm planning to seek help from the police and they just simply replied that I can do whatever I want. They aren't even afraid! I'm pretty interested who stands behind this business if dealing with police means nothing to them. I don't recommend this company, they sell terrible quality products and there's definitely something wrong with them. Stay away!

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A
9:20 am EST

Cymax Stores beware of this company!!! service is awful

Tues March 7th, 2017, Received 4 stools, 2 separate boxes, opened one box, assembled one chair March 8th, 2017, to see, and sit to make sure I liked them. Extremely uncomfortable, so I disassembled carefully, put everything back as it was in the box. All parts and pieces back in it's original shipping space, closed box to get ready to ship back, put in a return items order March 8th, 2017 got a return email 2 days later stating that "the manufacturer cannot accept returns on merchandise that has been assembled or is not in the original packaging, as these items are no longer in resalable condition"
This company is a crock, and just want to get your money... DO NOT PURCHASE ANYTHING FROM THEM!

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E
8:55 pm EST

Cymax Stores unauthorized credit card charges

February 18, 2017- pos purchase
Opos 12.97 ic *freeshippi800-5
17.46
January 19, 2017- pos purchase
Opos 12.97 ic *freeshippi800-5
17.65

I purchased a night stand for, $329.87 fromcymax burna. which free shipping was agreed upon in purchase conformation. the $329.87 (can) was withdrawn out of my account. few days later, another $329.87 (can) was withdrawn, but then deposited back into my account. now vie been getting $17.65 the last two months, withdrawn out of my account.

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Update by Emily Kovacs
Feb 18, 2017 8:57 pm EST

please contact my through email. emy_kovacs89@hotmail.com
thank you

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B
2:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cymax Stores ottoman (extra large)

I was on Amazon.com and thought I had ordered a living room set with an extra large ottoman. All I received was the ottoman and want to return it back to you. Amazon had shown a full living room set along with the ottoman (extra large) and would have NOT ordered just that!
The ottoman arrived on Saturday February 4, 2017
#[protected]
So I need to know the process in returning this item back to you along with the refund. From repacking (boxing)-pick up. Thanks #[protected]

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B
7:10 am EDT

Cymax Stores phone order

I was checking Cymax website and found something interesting there, but I was not sure if the item was available. So I found their phone number and called Cymax. I asked their rep if the item I wanted was in stock and he assured me it was. He offered me to order via phone and I agreed.
Weeks passed and there was no sign of my order so I called again and spoke to another rep. He said that my ordered item was not in stock for a long time now! What a joke!
I demanded a refund and they said they cannot do that and said that I can pick something else instead. I said that I did not was anything else but it got me nowhere. In the end they actually left me no choice so I had to pick another item. Horrible service!

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S
1:52 pm EDT

Cymax Stores horrible products & customer service

Beware of this retailer. I have been trying to return a defective, poor quality dining set since August 1, 2016. I have talked to several people at Cymax and still not resolved. I just want to return the piece of junk that I paid $900.00 for and get my money back. Do yourself a favor and do not order from this company.

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D
8:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cymax Stores item lost in delivery, refund promised but not given

Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be canceled and fully refunded. Days later, no refund, called again: now they say they've found it again, so they can only process it as a return, meaning that I will be charged shipping and restocking fees! I am currently disputing the charges through my credit card.

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R
7:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cymax Stores 3rd party order

I bought and received a coffee table from Walmart not realizing I was dealing with more than Walmart I was dealing with CYMAX !DO NOT ORDER FROM THEM PLEASE!Any way I got the table and put it together and found I didn't like it .Being 3rd party sell Walmart wouldn't take it back. Guess want CYMAX wouldn't either Because It was out of the box and put together. Please someone tell me how are you suppose to know if u like it or not until you see it together? DONT ORDER FROM CYMAX I plan on posting it on Facebook and any where else I can find to post it. Now I'm stuck with a table I DO NOT LIKE.

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I
5:29 am EST

Cymax Stores scam site

Long story short. I ordered a table from Cymax and it was shipped in two different packages. I received only one half of the table and have no idea where the other half is. Three weeks passed and I heard nothing from customer service. They promised to help, but it seems like no one is doing anything to find my table. Then I asked them to cancel my order and was told that they have to process it as a return and I have to pay for delivery fees to ship it back. Good luck trying to get a hold of them on the phone, they never pick up! This company is absolutely ridiculous! These scammers should not be allowed to sell anything.

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R
7:37 pm EST

Cymax Stores anything that is shipped

I recently purchased a $240 rocker. Cymax shipped the wrong color. I asked for an RMA. It took over 7 days to receive via email. I was charged $45.00 for the cost of shipping the item to me, a $22 re-stocking fee PLUS I was required to pay the freight to get the product back which I insured. Do the math. Reputable companies don't send you the wrong product and then require you to pay the price of their mistake. Never again.

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R
7:43 pm EST

Cymax Stores product was damaged

Please do not shop at this online store. I purchased a mirrored room divider (order #: vrc121-[protected]). This product weighed about 150 pds. The product arrived with the middle panel shattered. Therefore, not only was the product damaged but the delivery company they used was fed ex would not deliver or pick-up the divider from my apartment door . I live in a high rise secure building. When i contacted the cymax returns team. They agreed with fed ex that they only deliver to the first floor and that i had to find a way to get the divider to the 1st floor for fed ex to pick it up. The fact that they are fed ex's customer and they have the authority to tell fed ex how packages should be delivered and/or picked up total escaped the person I was speaking with

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A
3:31 pm EDT

Cymax Stores shipped wrong product. cost me $512.00

I ordered a a dining room set from cymax. They shipped the wrong set and charged us $512. 00 for shipping and restocking. We double checked the product and order # and we ordered correctly. Cymax refused to talk to us. We sent them a invoice and a picture of the same set we had to buy from another store to prove to them we wanted the set and they had sent the wrong set. My question to cymax was: why would we refuse your shipment only to buy the same set from another store and pay more? What a nightmare i didn't create. I want to sue them but i must travel to virginia for small claims and that will cost thousands. I believe they know that and refuse to admit that they screwed up. Do not buy from Cymax unless you want to get screwed!

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Cymax Stores contacts

Phone number

1866 740 9830

Website

www.cymax.com

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