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Cymax Stores Customer Care Service

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Cymax Stores Inc.

310 4170 Still Creek Dr.
Burnaby
British Columbia
Canada - V5C6C6

Customer Support Phone Numbers

1866 740 9830(USA and Canada) 0 1
Mon7:00 AM - 4:00 PM
Tue7:00 AM - 4:00 PM
Wed7:00 AM - 4:00 PM
Thu7:00 AM - 4:00 PM
Fri7:00 AM - 4:00 PM
SatClosed
SunClosed
The United States
12020 Sunrise Valley Drive, Suite 100, Reston, Virginia 20191
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Cymax Stores Complaints & Reviews

Cymax Stores / horrible communication, service and approach to customer care

Ra
Oct 08, 2018

It's been 6 weeks since I ordered my office furniture, and it still hasn't shipped yet. The "fast delivery" on their site is essentially useless. The original estimated delivery was about 2 weeks and here I am waiting for someone to do something. The company does not allow you to talk to...

Cymax / poor customer service

Ja
Oct 26, 2017

This is regarding order # VRC121-[protected] for a Student Desk with Hutch that was placed with Cymax on Order Date: 9/17/2017 1:27:16 PM. This order was received on 9/25/2017 - Monday 11:43 am. However, the bottom edge of the desk was damaged. It was hardly noticeable when placed on the...

Cymax / canceled my order

Cl
Sep 25, 2017

They canceled my order, even though I didn't ask for it. They sent me an email stating that I requested the cancellation. But I didn't. I really needed the items I ordered and obviously, it was their system mistake. When I called them they refused to confess it, which is very...

Cymax / customer service/ shipping

Ki
Aug 16, 2017

I'll start by saying that this is the first negative review I have ever left for a company and I shop both in stores and online, dine out, and use many professional services A LOT!!! For starters, my item was suppose to arrive between the 10-13, I called on the 14th to inquire on the...

Cymax / curio cabinet

Yu
Jul 28, 2017

Ordered Pulaski curio cabinet over 2 months ago back in May. This company/scammer like to tease a lot stating that your order is on your way or coming soon. I waited patiently for many weeks and I finally cancelled the order. They gave the confirmation of my cancellation and mentioned that...

Cymax / office furniture

Ud
Jun 26, 2017

on 6/7/2017 I ordered 3 items for a total of $ 2, 971.97. on 6/12/2017 Cymax notified me that the order had been discontinued by the manufacturer. I cancelled the entire order on 6/12, acknowledged by Cymax the same day. On 6/15 they charged my credit card account for the full amount $2...

Cymax / false advertisement from a shady company

Ja
May 25, 2017

I ordered a small wicker patio table for $99. What I received was a cheap plastic table . Cymax requires that you submit a return request to them online. I did that and when I did not hear from them I contacted Amazon Pay as I had used them as my payment source. So, for this falsely...

Cymax / used chair for only two months and it broke

Me
May 12, 2017

Bought a chair from Cymax and it broke after two months of using. I immediately reached customer service and demanded another chair or a refund. They said that there was nothing they could do to help. I was super angry and even spoke with the manager, which was the worst ever. I'm talking...

Cymax / beware of this company!!! service is awful

An
Mar 11, 2017

Tues March 7th, 2017, Received 4 stools, 2 separate boxes, opened one box, assembled one chair March 8th, 2017, to see, and sit to make sure I liked them. Extremely uncomfortable, so I disassembled carefully, put everything back as it was in the box. All parts and pieces back in it'...

Cymax / unauthorized credit card charges

Em
Feb 18, 2017

February 18, 2017- pos purchase Opos 12.97 ic *freeshippi800-5 17.46 January 19, 2017- pos purchase Opos 12.97 ic *freeshippi800-5 17.65 I purchased a night stand for, $329.87 fromcymax burna. which free shipping was agreed upon in purchase conformation. the $329.87 (can) was withdrawn out of...

Cymax / ottoman (extra large)

Bi
Feb 07, 2017

I was on Amazon.com and thought I had ordered a living room set with an extra large ottoman. All I received was the ottoman and want to return it back to you. Amazon had shown a full living room set along with the ottoman (extra large) and would have NOT ordered just that!! The ottoman...

Cymax / phone order

Bi
Sep 30, 2016

I was checking Cymax website and found something interesting there, but I was not sure if the item was available. So I found their phone number and called Cymax. I asked their rep if the item I wanted was in stock and he assured me it was. He offered me to order via phone and I agreed. Week...

Cymax / horrible products & customer service

Sh
Sep 29, 2016

CymaxBeware of this retailer. I have been trying to return a defective, poor quality dining set since August 1, 2016. I have talked to several people at Cymax and still not resolved. I just want to return the piece of junk that I paid $900.00 for and get my money back. Do yourself a favor and do not order from this company.

Cymax / item lost in delivery, refund promised but not given

Da
Jun 29, 2016

Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be...

Cymax / 3rd party order

Re
Jun 14, 2016

I bought and received a coffee table from Walmart not realizing I was dealing with more than Walmart I was dealing with CYMAX !!!DO NOT ORDER FROM THEM PLEASE!!!Any way I got the table and put it together and found I didn't like it .Being 3rd party sell Walmart wouldn't take it back. Gue...

Cymax / scam site

Ic
Feb 22, 2016

Long story short. I ordered a table from Cymax and it was shipped in two different packages. I received only one half of the table and have no idea where the other half is. Three weeks passed and I heard nothing from customer service. They promised to help, but it seems like no one i...

Cymax / anything that is shipped

Re
Jan 15, 2016

I recently purchased a $240 rocker. Cymax shipped the wrong color. I asked for an RMA. It took over 7 days to receive via email. I was charged $45.00 for the cost of shipping the item to me, a $22 re-stocking fee PLUS I was required to pay the freight to get the product back which I...

Cymax.com / product was damaged

Ri
Dec 01, 2015

Please do not shop at this online store. I purchased a mirrored room divider (order #: vrc121-[protected]). This product weighed about 150 pds. The product arrived with the middle panel shattered. Therefore, not only was the product damaged but the delivery company they used was fed ex would...

Cymax / shipped wrong product. cost me $512.00

66
Aug 21, 2015

I ordered a a dining room set from cymax. They shipped the wrong set and charged us $512. 00 for shipping and restocking. We double checked the product and order # and we ordered correctly. Cymax refused to talk to us. We sent them a invoice and a picture of the same set we had to buy from...

Cymax online / file cabinet order

Va
Sep 08, 2014

Never have I posted a complaint before. This company is the absolute worst. The story is long, but I still have not received my lateral file. Canceled the order and now my account reads "cancellation declined." When I try to track the order, the shipping company does not exist. I cannot...

Cymax / order furniture

Mm
Aug 16, 2014

I ordered furniture a month ago and haven't heard a work my cymax, i checked my credit card and they got paid and i don't have my furniture all calls they go to customer service in india were in the u. S. Not india they don't know about shipping here in the u. S. A. I would...

Cymax, Hooker Waverly Hall Console / damaged and poor quality

Ds
Mar 19, 2014

I bought a Hooker hall console online from Cymax using my Visa $698.00 It arrived in late jan 2013.The delivery truck done about $100.00 damage to my yard. The box had a few holes that I looked through and thought the packing would protect the content. Instruction were not to refuse delivery...

Cymax.com / awful service

No
Sep 13, 2013

I am very very disappointed with Cymax online furniture store. I ordered a bed frame online which cost me $140. When I placed the order my billing and shipping address did not match hence my order did not go through. They sent me transaction cancelled and pending emails. So, then I thought...

Cymax / refusal to cancell order

Ri
Jul 10, 2013

Order placed at 1:00 Eastern time, Cymax opens at 8:00 AM Pacific Time. They were called and I spoke with customer service to cancell. This call was made at 11:20 Eastern time and 20 minutes after they opened. So within 10 hours the call to cancell came in. I was told they would email me...

Cymax Stores / horrible customer service

Fl

We ordered a $1K bed for my daughter on this website promising 7-10 days shipment. After 1 month we still do not have the product! When we call to get a status, there is a 31-38 min wait for customer service (clearly other people are having similar issues). I called my sales rep Jennifer...

Cymax Stores / worst return policy in the world

Mr

I ordered a chair from CYMAX. a recliner. it came while I was gone and a friend let them in. I came back from vacation and didn't like the chair. nothing wrong with it..it just was uncomfortable. The man i spoke with at cymax had told me that i could return it if i didn't like it or...

Cymax / false claims/terrible sustomer service

Bb

I saw a desk and hutch online at Cymax.com. I called them to check it was in stock and how long would it take to recieve them, he said 2/3 weeks. I also asked what happens if I recieve it damaged. So I hung up and made my order, the site said it ships in 3-5 days. Two days later the site...

Cymax / ordered desk a month ago, never arrived

Ci

I ordered a desk for my home office through Bush Furniture, one of their websites. Ten days later, I receive a shipping notification with tracking number. Apparently the desk was damaged and was never delivered to me. I call the company on day #15 to ask about my replacement. They tell me...

Cymax / return problem

Co

CymaxBiggest pice of junk ever. Quality Control sucks. Leg holes drilled off center nothing fits Customer service but no help. Request a return this will take 3 to 5 business days. You know the problem issuse me a return nuber and pick it up. It took 3 weeks to get hopefully wont take that long to...

Cymax / company refused cancellation

Br

Made order for computer furniture from Cymax. The next day I realized that I had ordered the wrong keyboard for the desk, and had it cancelled. 1 hour later I attempted to cancel the entire order. Didn't get an answer. The next day I got an email saying that part of my order had been...

Cymax Stores / unacceptable business practices

An

Sells items that are either not as described or damaged. The customer service 866# is a major waste of time as they generally give you an e-mail address to customer service and tell you you need to open a case via e-mail. They make you send the item back - AT YOUR OWN EXPENSE, for their...

Cymax / deceptive business practices

Ob

I ordered a bed from this online retailer on Sept 10 2011. When placing the order I had the sales person check the inventory so as I did not have a problem getting the merchandise. I was assured there were many in stock at the manufactures warehouse in California and it would be shipped...

Cymax - Gel Foam Mattress Topper / delivery&customer service

Ir

On 2/14/2012 I ordered a California King 3" gel mattress topper. I received a confirmation e-mail with a reference number. They said I should receive it by 3/2/2012. It is 3/8/2012 and I have nothing. I attemped to call twice and the recording said that the wait would be over an hour each...

Cymax / Coaster Furniture / refund policy

Me

Ordered TV Media Console 62x30x19 and refused delivery when it came in huge flat box... I discussed definition of "some assembly required" and it was nothing the flat box I got. Getting a refund is proving frustrating... they have no intention of doing the right thing here and instead...

Cymax / Innovation USA Sofa / partial delivery

Un

After waiting more than 2 months past the initial delivery date in Nov. 2011, we finally got our $1400 sofa- or so we thought. The sofa came without the chrome legs & instructions. The cushions have been sitting on our family room floor for a month while Cymax claims that it must confirm...

Cymax - Coaster Tv Stands Contemporary Tv Console With Connect - It Power Drawer / defective product material

Ra

DO NOT PURCHASE ANY MERCHANDISE FROM CYMAX OR COASTER fine Furniture I recently purchased a Coaster TV Stands Contemporary TV Console with CONNECT-IT Power Drawer from Cymax. Once I started assembling the console, I noticed upon inserting the nails and screws in the material began to...

Cymax / replacement part

00

I ordered dining room table on line on 12/06/2011 they gave me hard time about delivery, I live in an apt. they asked could office manager sign off on receipt, I told them no, I want to inspect product, then they said they would see if they could deliver on Sat, finally on 12/14/2011 my...

Cymax / take order, get no order, but they take the money!!! dont order from this company!!!

Ka

I too have never posted anything about a company so bad, but every company I have ordered from has been okay except for this one. CYMAX IS THE WORST COMPANY I HAVE EVER ORDERED FROM. DO YOURSELF A FAVOR. FIND IT SOMEWHERE ELSE. This company is awful. I ordered something on 10/1/2011...

Cymax / promised delivery date

Dc

Because I wanted a specific comfortable computer chair for my father and could not find it elsewhere for delivery before Christmas, I ordered from Cymax, because they promised delivery by 12/23. They appeared to be a legitimate website. AfterwardsI read about the myriad of complaints about...

Cymax Furniture Stores / paid, not received, no shipping information

Fl

On November 4th, I placed an on-line order for a bed from the Cymax Furniture Stores. I was told to expect delivery 8 days from the date of the order and I was given information to track the shipment on-line. My credit card was billed on November 7th, today is the 20th and I still have not...