Kohl's’s earns a 1.6-star rating from 0 reviews and 686 complaints, showing that the majority of shoppers are dissatisfied with purchases.
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ripping off customers wrong prices
I spend alot of money at kohls but will never step foot in there again. I made a 250 purchase there the other day and i have it all in car to return. I have had this happend just about every time i shop there, the sale price does not ring up. I purchased a pair of docker shorts on clearance for $4. I was charged $20. When the cashier handed me the receipt and i noticed she called someone over who said i would have to unbag all 4 bags and they would have to rewring, with an attitude mind you. My other option was to take to service desk in far back corner of store. I also needed to be at work in 20 min thats 10 min away. So i ran to cs. I explained what happend the cashier had atleast called and told her only because i bolted with shorts in hand and no bag to the back. I expressed that the cashier shouldve caught this. Its a yellow clearance tag. I was told thats why they have monitors thats my job to make sure it rings up correctly. I said then why have a cashier whats her job? She replied she is to busy to watch every item she rings. Bs. . . It was 8am no one in line even behind me. I asked how was i to unload cart, while she rings as i put up cause counter small, and watch the panel on the other end of the counter? Come on? I was given the differnce of the $ and no sorry or anything. Maybe if they had to be accountabl for incorrect pricing as walmart policy. They are milking probally millions extra out of consumers this way. Later that day at my daughters basketball game i shared my unpleasant experience with 10 or so moms, 5 of them attested to the same thing and no longer shop there. The other 5 im pretty sure wont chance it. I love the items they carry and the quality however if they hire people that dont have to do there jobs i will spend my money somewhere they do. They could save alot of money and go to those dumb self check outs that i hate.
Sorry kohls you just lost some more customers and i will continue to share my story.
kohl's tries to steal, watch out!
I received an email 10/3/2007, from Kohls about a promo. So, I decided to browse their website, because of the holidays and I have 2 birthdays coming up, soon.
After about 45 min, or so, I placed my order. To my surprise, it stated that my order could not be processed. So, I double checked the card number, and tried to resubmit, & got the same response, so I decided that, maybe I maxed out the card (I had placed several orders via internet/other stores that same day). So I used a different card, the same thing happened, and I tried again.
That's when I called the customer service line. The operators told me that her computer was down, and I said, well forget it, it was not meant to be.
I clicked on my email, and noticed 2 charges deducted from my account, for the same amount, from Kohls department store.
So, I called customer service, again, to find out what was going on, meanwhile I am expecting a confirmation number to appear in my email. I was told that my card was not being charged, these were "holds", placed on my card, because they do not have an authorization number, yet. If, I wanted to take off these charges, that I would have to contact my bank.
When I called my bank, I was told that there were 2 authorization numbers given for these transactions, and the store would have to contact them, because they have given then the funds. I even spoke to a "supervisor", but neither person asked me for my name to look at my account, and see what I was talking about. She argued that she went thru the same thing, etc.; I did not care to hear her sob story about a company she works for.
Third time, calling customer service, I was told that she could fax my card company, and have it removed in 24 hours, I gave her all of the required information, with the expectation of my funds appearing back on my card by Friday am, at the latest.
When I got off the phone I remembered that I tried to use another card, for this same transaction. So, I double checked my account balance, and, yes, they charged my card twice.
For the forth time I called, and spoke to the rudest person in the world, I will admit, I was extremely upset "hot as fish grease", by this point. I was not the happiest camper in the world, but working customer service, you are not to feed into another person's attitude (I have experience in customer service working in the healthcare industry). So, she is talking over me while I am explain my whole nightmare to her, she was speaking in a mocking tone. She told me she could not process anything for me until I gave her the fax number to my bank, I ,still, do not understand why I would have a fax number, but if I gave the number to contact, why Kohls would not be responsible in locating the fax number, and a contact name.
That's when I asked to speak to her supervisor, she, very smugly, said you will be waiting on hold for a long time. I asked her why she was still speaking to me, because I was done talking to her, we are talking $700 charges for a $135 purchase!
In speaking to the supervisor, I asked why do I still not have a confirmation number, it has been over an hour ago dealing with this? She explained that this was because my card was declined, wrong answer (totally different from what I was told earlier). I have placed several orders, today, and I have immediate response from my cards and the companies itself. She started explaining that she went thru this same ordeal (blah, blah, blah), this happens a lot to their customers, etc., but if we see this pattern why hasn't Kohl's adopted another policy, rid this situation? I asked her about the fax number, and how come I would have to get that info and then be placed on hold again to call their rude customer service, again. She gave me an email address that I could forward the info to.
After I called my card companies, both said that was very smart of me to track my balance after my purchases, I placed the email first thing Thursday am. I also, went to Kohl's website to see my confirmation number, still nothing.
I waited Friday am, and double checked for my confirmation number, nothing. My other orders that I made have already been shipped and on their way, according to my emails on Friday.
So, this is Saturday am, (3 days later) I am getting nervous, because, like I said this is about $700, waiting in limbo, because of a glitch in Kohl's website, that I am being penalized for. I emailed their customer service twice, also, today.
A big corporation placing 3 charges "holds", on 1 consumer, and according to customer service, they do it all the time. This is not fair, and how many people have gone thru this and not noticed this? I am not in a financial situation (single mother of 4 children), to wait 72 hours to "refund" my money. I caught it the same minute it happened, and do not see what the hold is up, give me my money.
This would be stealing, if we were in the street.
What if I was a secret shopper? How would this company rate, as for as customer service, and being satisfied to recommend this site to friends, or file formal complaints.
I suffer from chronic hypertension, with urgency. I do not need anything else to aggravate me, and my condition, this company sucks, and I want to pass this message along, to anyone who wants to hear it. DO NOT SHOP KOHL'S VIA INTERNET, THEY SUCK MAJOR...!
Who am I to believe, my banks, who I entrusted with my money, or a major corporation who has been scamming unsuspected consumers forever?
Are they flipping the money like that man during the campaigns, submit funds in our name, and I will pay you back later?
Why don't you try to purchase an item and see if your card is declined and still gets charged?
Here is a copy of the email to their customer services, that I am still waiting to hear from;
"I put in this request on Thursday with maranda.waldrop AT kohls.com, I have not heard a response, still waiting for my funds to be replaced immediately, and this was an awful experience @ this company. Customer service was very poor in handling my situation, over the phone when I called all 5 times. I need to hear something ASAP. I have yet to get confirmation # on my order, hope I am not a secret shopper, bad for business.
VISA- 1 UNWANTED CHARGE OF $138.24. PHONE # 387-7363,FAX # 857-0263; ATTN REFRENCE #---3406146, CARD #, AUTHORIZATION # --0070, REQUESTED INFO, LETTERHEAD, DATE, AMOUNT ($134.24), AUTH. #, NAME AND # OF SUPERVISOR, REASON WHY (DUPLICATE AUTHORIZATION).
(A different) VISA-2 UNWANTED CHARGES OF 138.24, EACH. PHONE # 865-1273, FAX # 870-5441; CARD # , AUTHORIZATION #'S ; ==3495 & ==3650. REQUESTED INFO; MY NAME ON THE CARD (-------), CARD# AMOUNT(S), DATE, AUTHORIZATION #'S, REASON, SUPERVISOR SIGNATURE, PHONE # AND COMPANY FAX #.
THANK YOU IN ADVANCE FOR YOUR PROMT ATTENTION IN THIS MATTER,
I always thought the customer was always right. I know I am and would like to be compensated, for this uncalled for aggravation, I would not wish this frustration on anybody.
So, 10 days later, my funds were still being on Hold, so I decided to call this company once again, to find out the status of my order. Not only were they still holding my funds they put all of the items back and told me my card was declined! After I raised hell, waiting 15 minutes to speak to a supervisor, because they were all out to lunch, I was told that I can receive a 15% discount on my future purchase. I asked how would I remember what I had ordered; does this company have my last order still? I was told no, so when I looked for an item that I remembered, for a birthday present was no longer available, I asked for my money to be released immediately. I went through the same crap of what is your banks fax number, etc. I explained that there should be a copy of the email that I sent to customer service, and to Marranda Waldrop, I was told that she does not know of whom I am speaking, and customer service is a different department. So I forwarded the same email to customer service and asked to be contacted immediately, and another to Marranda, she called me later that evening, with nothing but a bunch of the sorriest excuses, and customer service called me back 2 days later and refunded my money.
I opted to remove my name from their email subscriptions, too, and I am still receiving emails!
I thank you for listening to my "sound off".
The complaint has been investigated and resolved to the customer’s satisfaction.
When you get the order take them back into the nearest kohls and return them. Done.
it seems they still have this problem with charging credit cards. i'm in the same situation, two declined credit cards both charged twice for $400 total, so i hope this situation will be solved quickly :(
note the bank hold your account for this purchase even though a company tells them that the customer was charged in error or cancelled the order the bank will not release the funds until the recieve the auth code from the company which is normally sent 24 to 72 hours after the charge depending on the bank if the the auth code is not receive in 3 to 20 buisness days the bank returns the funds removed if ever using the internet for shopping note if the first charge does not go through stop call the internet site phone number not the store because the net site is handled by a different division than the storeyou can get this number from the bootom of the page or contacting thedeparment store credit card services second contact your bank and see if the charge went through if so notfy them that you were not given a conformation of the purchase and to please put a hold on this purchase it will stop the processing and you may get you funds return a little quicker finally if you use a router for your computer make sure it is encrypted because your informantion is sent in the air and can be caught by others which can intercept you information or delay it i always jack in my system to shop and use one of the best fire wallsso just take a step back and think before hitting enter again
This has been happening for at least two years then, because the same situation happened with me earlier this week (May 2009). The only difference is that the card that "didn't go through" (uhhh yes it did apparently) was a prepaid American Express card. They debited the total amount of $110.93 two time, coming to $221.83. Now, after contacting customer service, I have to wait "several" days for the charges to drop. Incredibly outrageous if you ask me. I made sure to cancel the Kohl's charge I just opened a few weeks ago before I got the chance to use it. I definitely do no trust Kohl's with my credit.
Good for you for checking on that charge. I can't believe a big corporation like that would treat customers that way. Their answer is always a discount...how nice of them THANKS!
fraud and cheating!
I recently returned a few items to Kohl's department store that my mom had purchased for me, and did not have a receipt for them. The person at the counter gave me a receipt and said that the corporate office was going to send me a merchandise credit for the amount in 10 or so days. If I didn't receive the merchandise credit in the 10 days, I should call the 800 number on the bottom of the receipt.
So I never received the credit in the 10 days, called the corporate refunds department, and they told me that they would not return my credit until I called back with my mother's credit card # and the exact dates that the items were purchased.
I told the woman that my mom happens to buy ALOT from Kohl's and I can give her the credit card # but there is NO WAY that we would be able to get the exact dates the items were purchased. The woman said without that they would not be able to issue the refund. I stated so basically you (Kohl's) robbed me of my items and won't return my items or money? She stated that I should go down to the store and get my items back (this is 10 or so days later mind you). The store would not have my items. I asked to speak with a manager, she stated that ALL managers were unavailable.
I have tried calling the corporate refund office again and seem to get hung up on before I'm able to talk to anyone.
I received a gift of a bedding set from my husband but the bedding set was not to my liking. I've returned many things to Khols as they have been great about my hassle free guarante but in this case they were not. I received no refund so I promptly called. Corporate refund department advised me to question my husband about the tender used in the purchase! It was an obvious insinuation that he stole the item. I did ask him and he told me that he received a gift card from a client out of state on a business trip. I told the corporate team all of this info and have not gotten my credit or merchandise.
Well posting here is all good and everything but did you open up a complaint with the Better Business Bureau, Attorney General of there state, Federal Trade Commission, Consumers affair, etc. If you didn't you should because that is what I did to have records of Kohl's doing this to the consumers also every morning when you wake up email corporate of your complaint and copy the board of directors, board of investors etc.
Do this everyday you will be receiving calls from the secretary of the president of Kohl's to tell you that they cannot issue a refund but don't worry just
continue emailing them non-stop everyday.
Need help with any government agency above just email me at info@tcoshop.com my name is Evelyn Malave I will walk you through.
In the mean time boycott kohl's and tell all your friends not to buy there
Best regards
Ok, so I got this $50 sweater that my aunt got me at kohls for $25 there on clearance 50% off. They tell me they have to give me the lowest price they sold it for. They tell me they sold them at $8. Thats 84% off! Well i saw the same sweaters there, several of them as a matter of fact, still on clearance for 50% off. They scan at $25 at the kiosk! So how did they ever supposedly sell them for only $8! Thats a COMPLETE LIE! So the scam is they put the lowest price there ever willing to let it go down to, and thats what it scans at at the customer service desk! There is no way you would clearance out a sweater at $8 and they didn't sell so you go and put the CLEARANCE price back down to 50% off! I cut up my credit card in front of the district manager and told I will not be shopping at a store that does dishonest things to there customers! I understand having to set it at the lowest price sold for, or otherwise people would come with no receipt accepting a higher price. Target also does that, but they actually give you the REAL lowest price they sold it as.
Wow I finally jus decided to google this cooperate refund from khols to see if this happens to a lot of people AND IT DOES. I AM SO MAD GOW CAN WE DO ANYRHJF AGAINSY A BILLION. COMLANY PRETTY MUCH STEALING IN MY BOOK. I have te same story 20 days ago I went to return 3 items all gifts from different people for my graduation. I happened to see khols gift boxes so I knew where they got them. I was aware of khols policy and advertising About the easy return policy so instead on having to track down gift reciets (if they exists ) I went went to get gift card so I can pick out my own stuff clerk at returns said No problem we can do that but the computer is only giving me a cooperate refund option..: which she said"YOU WILL RECEIVE a merchandise credit in the mail. If you don't recieve your refund 7--10 days ." It has been 20 days and. Every time I t
Call I feel like I am being accused of some sort of fraud! Asking tons of questionsim what store and when how did you pay what credit. Card. Well how would I know if I do t have the reiceit and it being a gift! They There are like well you need to call them and ask where they got these items and what there name is and how they paid. ISN THAT the POINT OF GIFT RECEIT? So they are asking me to trAck 3 of my friends because there's three items from different three differnt people and ask for there Info. At this point I get mad because I can understand what they. Need BUT WHY DOES IT MATTER THEY TOOK MY ITEMS INTO THERE POSSESSION AND SAID MY REFUND IS COMING! Not YOUR ITEMZ ARE UNDER REVIEW WE HAVE NO IDEA HOW LONG TILL YIU GET A REFUND. IF ANY. This is stupid I wanted to use this to Xmas shop! I told the. Fine whatever l just hve my items. Back I'll kelp them and sell them on eBay I don't have time for this. THEN SHE Says it has been to long we can't track down your it'
Items. SO NOW WHAT THATS STEALING I AGREX TO A REFUND. STORE. CREit
CREDIT FOR MY 3 gifts. Anyways I call a buddy and asked bout it he said yah he gave me shirt and he bought it in a auction he found at Craiglist. OK that triggered me to me to call. Back her back because I'm not doin this I examined again to another person look I ready embarrassed one friend and he bought on a craigslist so no idea how we at going to figure out what Store or how he paid. Nothing but more crap like why did i want to buy buy new. Cloths In. November? And how if I need new cloths how come somebody else order cloths online with my last return. Are you kidding me! What does my wife have to do with how I spent mylast return money right now.! I demanded my. Items back
But I d gotta. Nothing now even IF WHEN. HOW IM getting refunded ! Whst can do? Call the police say try took my cloths !
Kohls has misplaced several of my items which I purchased over two months ago. They admit the items were lost but still have not issued the refund and I had to pay my bill, so I didn't accumulate interest. They just tell me to wait everytime I call because of some other " transaction error " they consistently manage to make. So they've made yet another "transaction error" and now, I myst wait another TWO weeks. I can only wonder what new error they will make that allows them to keep my money. They are a bunch of thieves!
*I know it seems weird, but customers really do sometimes say they didn't make a purchase and then go "oh, yeah". However, I agree that 1300 would be hard to forget.
*Store credit cards aren't monitored like your Visa might be. Someone doesn't use one month, buys a bunch another. The thank you card would tip you off anyway, if you didn't make the purchases.
*Yes, your account can be looked up with SSN or SI, but a licence should be presented as we are supposed to enter a licence number into the computer. The cashier must have screwed up or the computer didn't flag the presented license number as odd.
I THINK MY EXPERENCE IS THE WORSE KOHL STORY EVER!
I LOVE SHOPPING AT KOHLS BUT I DO SHOP IN MODERATION
IN FACT I WAS WORKING ON LOWERING MY CREDIT BILLS JUST IN CASE I NEED IT IN AN EMERGENCY.
I HAD NOT USED MY KOHLS CHARGE SINCE DEC 2013 (6 MONTHS) XMAS SHOPPING :) TOTALING 256.00
JUNE 2 2014 I RECEIVED MY BILL WTH 1300.00 IN CHARGES MADE 4 DIFFERENCT DAYS IN MD MAY AT 4 DIFFERENT STORES?
JUNE 2ND I CALLED AND REPORTED IT TO KOHLS -SHE QUESTIONED IF I REMEMBERED THE PURCHASES? IS SHE A FLIPN IDIOT IS WHAT I THOUGHT...BUT DID NOT SAY
FILED A POLICE REPORT
FILED A REPORT WITH THE CREDIT AGECY KOHLS RECOMMENDED
JUNE 5TH, ...YESTERDAY I RECEIVE A NICE "THANK YOU" CARD FROM KOHLS FOR SPENDING THE AMOUNTS I DID NOT DO THE PREVIOUS MONTH
GO FIGURE ...KOHLS NOTICED HOW MUCH MONEY I SPENT IN 1 MONTH WAS OUT OF MY NORM THEREFORE THEY WANTED TO THANK ME BUT NEVER NOTICED I HAD NEVER SPENT THAT MUCH IN 1 MONTH THE WHOLE 7 YEARS I HAD THE ACCOUNT? THE PURCHASES WERE OUT OF MY NORMAL PURCHASE PATTERN...HUMM GO FIGURE THERE IS A HAPPY ALERT FOR OUT OF THE NORM PURCHASES AND NO ONE AT KOHLS NOTICED THIS AS ODD?
I DISCOVERED YOU DO NOT HAVE TO HAVE YOUR KOHLS CARD OR ID TO MAKE PURCHASES..JUST UR SSI WILL DO?
R THEY FLIPN SERIOUS?
wow! this exact thing just happened to me as well...I'm telling u, get a lawyer asap...that's what I'm looking into myself...i also did a non-receipt return of items that were worth 300 dollars n i was also given a piece of paper but the difference between me n you is i was robbed for half the value of the items n was also told in the mail with in ten days ill received a refund of 178.00 and to call if i don't see anything in the mail...well its been 3 month and I've called been asked a million questions etc and i was approved blah blah blah n receivedd nothing yet...i swear after speaking to a lady named Sharron from the Kohl's corp. office " customer transaction" she got me so pist that I'm now gonna file suit or report these ### to everyone i can...lawsuit is what this company needs, , , , n yes I've been robbed also...no refund no clothes nothing...$$$$$$300 worth of drama...they have forever lost my business and the business of many in south jersey...highway robbery...they should b sued for lying to ppl about there return policy and false advertising aswel...I'm with u on this n believe every word ...
As far as the ring situation, I know this can seem confusing to customers, but remember the amount of cash you lost out on, is what you spent on the other merchandise you bought with the Kohl's Cash. If you hadn't had Kohl's Cash, you would have had to have given us that much more money to bring those items out of the store. Think about what would happen if Kohl's did not have this policy...
1. Customer realizes we are issuing Kohl's Cash. 2. Customer buys a large amount of merchandise in order to earn $100 Kohl's Cash. 3. Customer returns all of the merchandise used to earn Kohl's Cash and now goes on a shopping spree essentially for free.
I realize this was not what you were trying to do, but we would have people "legally" shoplifting.
I absolutely loved Kohls and would shop there frequently until I had a situation this week. My fiancee and I purchased an engadgement ring from there in March 2011 for $1300.00. I absolutely fell in love with it the moment I put it on and I knew it was the ring. In the end of March 2012 a stone fell out and so I brought it back to Kohls on so I can try to get the ring replaced, as the manufacturer policy is to either replace it or just refund it. I wanted to keep my ring so I just wanted it replaced. The local store didnt have it but the girl at the jewelry counter called other stores around and there was another Kohls within 45 min that if I wanted to drive to go get it they would hold it for me and i could do the exchange. So we go to the other store and I dont know why but the girl at the jewelry counter actually refunded me my money and we "rebought" the ring instead of just exchanging it? I dont know why she did it this way but when she did it gave me Kohls cash. I asked her why i was getting this and she said I should of gotten it the first time when I bought the ring so Im getting it now.. which I really wasnt too sure about but she insisted it was "OK" and I use it. so I got the new ring and the following weekend used my kohls cash bc they only give you a certain timeframe to use it. Then on April 15th which was a sunday and ONLY 10 days after i had purchased my new ring, a diamond fell out! Now am I not only furious but upset bc this is now ring #2 that I have to return and I wasnt going to try to get a 3rd so decided to take it back to just get my money and start looking elsewhere being since Im getting married in 4 months. I go to give them the receipt and the manager perceded to explain to me how I could either get back the full 1300 in merchandise credit or 1043 back cash because i had spent my kohls cash... This sent me OVER the edge. I am going to now get penalized bc of your ring that I have had to get replaced? Recieving Kohls cash is more or less a perk for your customer that spends money in your store, and obviously if I would of realized the ring I just purchased was going to have stones fall out of it 10 days after i bought it I would of never used the Kohls cash. I cant wrap my head around the fact that I came in with 1300 CASH to purchase this ring and walk out with 1043... so they said the only thing they would do is have corporate send me a merchandise credit for the difference they wouldnt give me back cash... Im sorry but merchandise credit is the last thing I want right now, as I will not be continuing shopping in your store and now i am short 254 to put down on another engadgement ring I know have to go find, Thanks Kohls!
aggressive customer treatment!
I went to kohl's today with mother and daughter to buy buy some clothes and other things. We chose all we wanted to try on and headed to the fitting room and some items were not the right size so I left and went to grabe some thing for my mother. My mom and daughter stayed in the room waiting. When I came back my daughter was crying and my mother was trying to console her and I asked what happended. My daughter hugged me tight and I could feel her heart pounding and she she was trembling. My mother then told me that a woman called Janet started yelling outside the door and stormed into the fitting room and started yelling and aggressively taking the clothes that were hanging and complaining with mean facial expression towards my mother and daughter. They were scared and humiliated. My mother did not understand a word of what this woman said because she doesn't speak English. My daughter being a child is not used to this kind of aggressive behavior and was traumatized by the event. I immediately went outside the room to inquire about the incident with the person and but she was not there some other clerk told me. When we finally got out and my child was able to point out who the person was I approached her and asked her name. When I turned to go she shouted that I had to know that the police was 5 pieces of clothes per person and I had 45. Little she knew that I was buying most of it and she did not had to put anything back. Because that what I think she was yelling for because she did not want to do her job which is to take back the clothes people leave in the fitting room. To add pain to the injury when I was just turning one corner to finish up my shopping she passed through me and got close to two other employees and whispered something and they looked back to us and started laughing. I went straight to the customer service and asked for the manager. He came in and shook my hand and I told him as much as I could under the circumstance because by then I was blind with indignation. The manager was extremely polite and told me he would talk to her personally and also talk with everyone in the meeting they will be having tomorrow. He apologize and talked with my daughter kindly and heard her and even gave me a discount on my purchase because of the inconvenience. He was really a gentlemen and calmed down and I sincerely appreciated, but I need to let Khol's know that people like this woman called Janet should not be working at their store. The aggressiveness of her attitude left my old mother and young child shaking and scared. How can someone be so careless, rude and disrespectful towards other people especially young children and elderly person. I am very upset and I need to get my complaint beyond the store management because I felt humiliated and disrespected.
The Kohl's store where this incident took place is located in Calverton, MD and the name the employee gave me is Janet. She was working in the women's department.
I agree that the associate shouldn't have yelled at the child, but as "overworked" stated we ( myself included as a Kohl's associate for 3 yrs) do our best helping and speaking to every customer in the department we're working in, along with remerchandising, changing out the walls, picking up clearance and other clothes up from the floor and thrown over the racks, rehanging and folding clothes, resizing every rack along with making sure customer service and (mjm or misses junior mens associates have to watch over 3 departments, 5 fitting rooms) fitting rooms, while answer phone calls, and additional cashier/ customer service calls along with attending every code B. In my store if all of these duties are complete you get questioned what too you so long, weather it was fitting in a bathroom stop, or a customer taking up your time, or whatever. And most of the time when I and some of my fellow associates are told " don't let it happen next time; or its ok" And the next week you lose hrs from trying to do everything you can. I've had associates come out of managers offices bawling because they just cant keep up with everything and aren't giving extra help. So it doesn't help at all when every time you finish an area and walk back by its completely trashed after 10 mins, or you watch a child throw an entire shelves worth of merchandise on the floor and unfold all of it. Its disheartening, and not it anyway easy. Most of my coworkers are paid under $9 an hr, and some trying to keep bills paid, many associated actually lost paid vacation last yr. We hope for good slow days that we can catch up and keep up with everything. We're tole customers are #1 and in my store we do our best not to show how frustrated we are, when we have to clean up the same table 3 times in an 8 hr shift and next to nothing else completed and get told we're worthless and replaceable by our managers. So as we show you respect as greet you with a smile and try to help the best we can, please be polite and at least put the clothes your trying on, on the fitting room carts usually located in the fitting room or just outside it, and if you decide you don't want something while walking to a register take it to the cashier and inform him/her instead of dropping it in the middle of an aisle. Have a great day, and remember we are trying but also I apologize to those you had a bad experience with someone who couldn't hide how bad of a day they had, or we're just yelled at by a manager.
If the original person making the complaint could write proper English and use grammer correctly MAYBE I would take her seriously. Get a life and teach your daughter to respect people and the job they do. No one wants to clean up after you!
Next time your in Kohls, walk up to an employee and just throw everything you picked out on the ground right in front of them.
You are doing this everytime you leave things in a fitting room.
Let me tell you something about kohl's. The people who attend the fitting rooms, especially during the day, are not there ONLY to pick up the fitting room. That would be a totally different story.
These people are the full timers who are also responsible for unloading trucks, moving around all the merchandise on the floors, being backup cashiers, going to customer service to get returns, and helping you out at the same time.
And when i say merchandise, you have no idea what I am talking about or what it involves. You know those BIG walls with all the merchandise on them. it is a daily occurance to have to change out those walls with new merchandise. Then you got to move EVERYTHING in the department around to fit the stuff on the wall back into the department.
After spending about 2 hours doing all that, you walk into fitting rooms where the clothes are all over the place. Talking about 75 pieces of clothes (its not just YOU trying on clothes and leaving them everywhere), that you have to hang, button back up and then put back on the floor.
Then as you walk into the department to put up, clothes are all over the floor. You have to pick them up too, then you have to go around, put everything in order from size. FOLD all the messed up clothes in the department.
OH BUT WAIT, you didn't finished changing ALL the walls in the deparment today! Next your manager repremands you for not doing it ALL.
And you think you are treated Soooo bad.
I looked at this link after my experience at a Kohls store in the Cincinnati area today. I was shopping with my 2 children when a Kohls employee yelled, yes yelled at my 5 year old son for touching a button. Apparently this summons an employee to a particular department. To be honest, I was so taken aback by her tone of voice that I was not intially entirely sure she was talking to my son. ("Don't touch that!") I asked the associate, are you speaking to my son? She stated yes that she had seen him touch the button. I turned to my son who was about to cry after being yelled at by a stranger, and told him it that it was ok, but not to touch the button again. The associate had walked off.
As I went to the other side of the store and found this women. I told her that the way she spoke to my son was uncalled for. There are ways to speak to people, and certainly basic kindness should not be to much to ask. She became very huffy with me and I asked her if she had any children of her own. She said yes, and I told her then she should know better. She was still being rude to me at this point, and I asked her name since I wanted to make a manager aware of the situation when she told me that she didn't have to tell me her name.
For those of you who read this post, let me say that my children are well-behaved in public. I am not one of "those" moms who let their children run wild, nor do I have a problem with someone else correcting my child. What I take issue with is the absolute rudeness and harshness with which my son was treated. I have made the district management aware of this situation, and was asked what would it take to rectify the sitation. The only thing that I have ever wanted was for a rude person to really think about the way she treats children. Children will be children, they will touch buttons for crying out loud!
Dear Sickened Associate,
I'm so pleased to find you defending the customer. It's refreshing to see such an upbeat and pleased member of Kohl's staff. I'll admit to being occasionally bitter about the customers that I serve at Kohl's, but ultimately, all of the above is correct. It is our job to keep the store in line and pretty. It's our job to be courteous to all of our customers and help them in any way possible.
However, I want to point out that it is quite understandable to be upset at how customers leave the fitting rooms. It makes it very difficult to keep the store in working order when associates are mainly centered around fitting rooms. On my daily walk back to the customer service desk to drop off the day's recovery, I see so many things that I itch to clean up, but I only have so many scheduled hours. And I know the floor associates don't have time to get them. With a little more cooperation from the customers (be that in the form of simply dumping your unwanted items on the recovery rack just outside the dressing room door, or politely hanging the items back up and leaving them wherever you please), we could work like a well-oiled machine.
It would be lovely to see the store and the customers both happy. So customers? Please remember the hard work we put into making the store look nice for you, and take into consideration your fellow customers.
I am appalled by my fellow employees of Kohl's for defending any employee who has ever treated a customer this way. I do work over night at a Kohl's in WI, and have just spent the last three nights (8 hour shifts) hanging and folding 55s ( which is Kohl's speak for tried on clothes and returned items) all in the misses department. I would NEVER even CONSIDER treating ANY customer poorly for ANY REASON. True I do work over night so I see customers on rare occasions when we are open later than normal, however I used to work alone (most of the time) in a small retail store and was always working with customers there.
There is absolutely no excuse for yelling at any customer, or even co-workers when customers are around (pry shouldn't yell at them anyway, since you have to work with them).
It is so your job as a kohl's employee not only to assist customers when you can but also to keep the store in order. The company pays you by the hour so earn it like you are supposed to.
Now addressing each customer
Silene there is no such 5 max rule for our fitting rooms that I am aware of, and either way the associate was completely out of line for expecting you to know such a rule if it existed.I am so sorry for the way you were treated.
Linda don't try to pull the medical professional BS you people online who claim false credentials online make me sick, what gives you away is that you actually expect someone not medically trained to know the exactly what constitutes trauma. My guess with your lack of understanding of others, you've never even been to college and your a kohl's lifer.
Kimberley I'm very sorry the only way to get cash back at kohls these days is to pay in cash. and have the receipt. The rudeness is particularly upsetting.
Jordan, what you say may be true in your location but my store has some serious personality problems at least with the closers, I have heard nothing but complaints about customers from them, two nights ago three of the closers where mocking a customer 5 FEET AWAY! the store is 0223 if you are in a position to do anything about that.
Cate another unacceptable case of behavior on the associates behalf and I am disgusted to hear about it. There is actually a rack located just out side the dressing room and is saves our associates a lot of effort if you hang the unwanted items on it, however, it is not your job, if you don't wish to do so, please leave it as a crumpled mess in the dressing room, I'll come get it during over night if dayside hasn't already.
Kohl's Employee You should absolutely be ashamed of yourself, Kohl's would most likely fire you if you had used your real name and that you didn't means you figured on this and still didn't see how wrong of you it was to make this comment, keeping the dept in order is YOUR job, not that of the customer and your attitude about your job disgusts me.
Ivan, wow your are a dick, I'll have you know that the people who shop at kohl's are not slobs they are kohl's customers and I appreciate every last one of them, for without them I would not have my job and would be really struggling in college. And before you continue spouting off at the mouth about our executives learn how to spell the word, and realize that they are salaried so they make the same amount working 80 hours a week as they do working 40 and they are usually closer to 80, and therefore make less. And your last comment is just absurd people have a right in this country to try for additional discounts bartering is not dead.
Dont worry people who work retail, many people out there that make a mess are just simply slobs. They think because you work retail you get paid less, when in reality you guys get paid good, and your ecxecutives are needless to say starting @ 35 & ranges to 85 an hour, but these rude ### disrespectful slobs dont know, and yes these are the pigs that complain and just beg for a discount.
To Cate - How hard is it to hang up the clothes you don't want and hand them to the lady? Why do you need to be RUDE and leave your stuff in the fitting room? We are NOT slaves. Just because we are getting paid to do our job doesn't mean our JOB is to clean up after lazy customer's like you who think you are better than us. Learn some respect. We don't want people like you shopping in Kohl's anyway. You're the kind of person that would leave the stuff in the fitting room, then call and complain about how messy the fitting room is. Get over yourself.
I have been in a Kohl's in northern Mississippi twice now, and been chased as I was leaving the dressing room by an elderly lady. Both times she yelled at me for not taking the clothes I tried on out of the dressing room. Well, they have no place to hang these clothes, so where would I put them? I do not feel as it is my job, since I am NOT paid by Kohls as an employee, to return everything I tried on. I was uphauled by this woman;s disrespect and sent in a complaint to Kohl's. I was assured that they would address the situation, but I really dont believe they have as I have seen this same woman doing it to others as well. I have just decided to not shop at this store anymore - instead go to a reputable place like Dillards or Macys - I have never seen either of them treat their customers in this manner.
These are very isolated events. When people are screened in our interviews, before they are even hired. One of the main things that we look for are people who smile and are friendly. I have never heard of someone like that working at a kohl's. I have worked at one for two years. If you haven't heard anything from the company, i send you apologize.
gift card is a rip off!
I received a $50.00 gift card to Kohl's Department Stores on 12/25/05. I made a purchase of $44.99 on 2/3/06 at their Hamilton, NJ location, leaving a balance on the card of $5.01. I returned to the same store on 9/13/06 and made a purchase in the amount of $29.99. When I tried to apply the balance on my gift card to this purchase, it was refused by the cashier who claimed that the bar code on the card was unreadable.
At my insistence, she called a supervisor on the phone and read the numbers under the bar code to them. The supervisor also refused my card. I was told that they had no way of ascertaining the balance due on the card, and therefore they would not honor it. Since there were now about ten very impatient customers waiting behind me in line, I paid the full cash price for my purchase and left the store.
When I arrived home, I noticed that there was a toll-free number on the back of the card for checking card balances. I called this number and entered the numbers under the barcode, and lo and behold, I was told that the card did indeed have a balance of $5.01. I wondered why the Kohl's employees were not able to ascertain this and allow me to use the card.
I then went on Kohl's website and used their "contact us" feature to e-mail them a letter explaining what happened and asking for a refund. Several weeks passed without Kohl's acknowledging receipt of this letter. I then contacted their corporate offices in Menomonee Falls, WI, again stating the problem and requesting a refund. I included copies of the card and all receipts. I thought they would send me a check and that would be the end of it. NO! Kohl's has apparently decided for some reason to take a hard line against me.
They wrote back and told me that I needed to travel back to the store and request to speak with the store manager. The store manager would issue me a replacement gift card in the amount of $5.01. I would then need to make an additional purchase in order to redeem the balance on my card. UNBELIEVABLE!
I wrote back to Kohl's on 11/10/06 telling them that I did not want to make any additional purchases from their store, and that I simply wanted them to send me a refund check of $5.01 to cover the amount that their employees refused to apply to my last purchase. As of this date (1/8/07) Kohl's has not mailed me a refund or responded to my second letter.
I have been left with no option other than to file a complaint with the NJ Office of the Attorney General. As of this date I have spent more than $20.00 on certified postage trying to get my $5.01 returned to me. I have also spent more than six hours of my time writing letters to Kohl's and various agencies. Kohl's obviously has no intention of returning this money to me, figuring that since it is such a small amount I will not be willing to pursue it.
I, on the other hand, have no intention of letting Kohl's pocket 10% of the amount of a gift card that someone intended as a gift to me. I imagine that the next step will be small claims court.
I recently read in the newspapers that Kohl's Department Stores posted 2006 third quarter earnings reports reflecting an increase in profits of 45%. It's really not hard to post those kinds of profits when they are stealing 10% from their customers' gift cards. It doesn't take a lot of effort to return a lousy $5.01 rightfully due to a customer when it was improperly denied by one of their employees. Their failure to do so in more than four months clearly indicates to me that this company is no more than a group of thieves defrauding their customers. I would strongly urge that shoppers steer clear of this corrupt corporation.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hope you never stop trying. It is totally ridiculous when a company does this. It may only be $5.01 for you, but how many other customers have issues using their gift cards and lose more? We had a similar problem with a $63.00 gift card. Look up your state laws and keep plugging.
NOTE... all Kohls gift cards are a rip off! Try using one on line with out giving them a credit or debit card for back up! They don't even trust their own gift cards. Solution ~ shop elsewhere!
I just had the same scenario and I am so upset that I wasted $ 65 for a gift card. I can't buy something without a credit card online, this stinks to high heaven. After reading these comments here and elsewhere online, I am glad I didn't cave in and use my credit card to "secure" my purchase. I will have to travel 1 hr to the store and pick something out and get over it and never ever deal with Kohl's again. I strongly warn other people not to buy gift cards from Kohl's. I work hard for my money, I really needed the item that I now can't order, and I have to spend the gift card on something not needed. Stick with other retailers. Also, the website is so cumbersome, doesn't let me save items for later.
Thank you very much for you information. Thanks god I haven't bought any Kohls giftcards yet. After reading your topic, I WILL NOT BUY any Kohl's giftcard and will definitely tell everyone, every possible person I know and will know, about this problem with Kohls so they, too, can stay the hell away from buying Kohls giftcards, or just everything about Kohls, period.
It sounds like Ivan works at Kohl's. If any ###s need help, ask Ivan :)
She would not have made a big deal out of it if it was handled correctly in store. Why didn't anyone help her or explain this to her? All it takes is someone to explain somehting to someone when they are upset in the store so it does not get to this level.
I hate stupid people like you. All you had to do was go to CS and ask for a return & repurchased, and have that person do an inquiry on your fortune card and add it to your purchase. If the barcode was unreadable, look at the numbers under the barcode, if the numbers are unreadable, have them call their helpline. If you still want your chump change I'll be more than welcome to give you the money or I'll collect some money from the people who strongly disagrees with you.
so you or someone purchased a gift card from kohls, (you purchased a product with terms and conditions on it) you used the gift card with no problems and then the card had issues the next time you tried to use it (possibly damaged item) then you demanded a refund for the item for the remaining value (which is probably against the gift card terms and conditions) and scoffed at being offered a replacement for the damaged or malfunctioning gift card with equal value, as far a small claims court goes i think you should certainly pursue that for i am sure they could use a little humor in there day, after that you can get yourself a american express commercial " one kohls gift card $5, wasted postage due to pms $20, small claims court time wasted $200, getting the stick pulled out of your @@@ priceless
You make a huge fuss like this over $5? rediculous. Stuff like this seriously doesn't happen very often.
what happens is if they get your card and you dont take it then they recycle it into there shortage to cover it up
I STRONGLY agree that this is an establishment with no respect for the customer and NO CONCEPT of the meaning of CUSTOMER SERVICE! I will never again set foot in a Kohl's store after what was apparently "a computer glitch" with a gift card intended for my mother-in-law. They cancelled the card before she could redeem it and told her I must have cancelled it. After many phone calls and an e-mail I was told my card was declined, funny, my credit card was charged. They refuse to refund my money in spite of the fact that my mother-in-law was humiliated in the store and does not want to return with a so called "gift" card.
prices higher than advertised
I have sent numerous complaints to Kohl’s (Eagan, MN) customer service and also have called the store manager directly, but the problem of items ringing up at prices higher than advertised continues. They constantly place incorrect signs on products, so when customers get to check out, they are paying much higher than the sign indicates. I feel they are doing this intentionally because I have complained so many times about this problem.
There is no at the phone bank that can close my account or remove the fraud balance.
I submitted 2 separate rebate forms on the same day. I received an email saying you received the toaster rebate, [protected]. but not for the coffee pot. Can you track it down? Thank you, Ben. b198469@yahoo.com
I went into kohls store number 1591 vel Philips, and the guy parker was very rude his tone was disrespectful, and he got on his radio or walkie and was very demanding and talking to coworkers rude. please have better manager to assist!
I did not order ship to store it wont let you pick a store 500 miles away. No kohls
did this themselves and it is wrong. there is no contact from them nothing
the chat people just lie and tell you to reorder and it will ship items not in stock
within 50 miles order wont place so kohls is lying.
I ordered 6 pair of briefs in June, 2 out of the 6 the stitching came out, poor quality. Order # [protected]
I purchased this pair of shoes. These are slip- ons. After wearing for twice a week for 2 months, left shoe is falling apart. Never had such an issue in the past.
I am not able to pay my bill online and I am not able to click "Continue" button, when I call customer service they transfer to other department and the other department transfers back to customer service, its annoying.
To whom it may concern:
Please stop trying to indoctrinate young children with your immoral ideology on gender/sex. The question is why? Why do you insist on going down this dark path of evil? I will never buy another single item from your store.
Carol Golembiewski
I couldn't pay my card on time because you locked my account. You tell me I have to reset my password but every time I hit the link that you send to my e-mail, it immediately tells me the link has expired and to try again. This is my FIFTH time and I STILL can't access my account to make a payment on my card.
I refuse to open the email link stating I won a Lodge cast iron skillet by participating in a survey.
The email address from sender is, info@tennis-warehouse.com. I doubt a Lodge skillet offer for taking a survey is from tennis warehouse.
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The attitude of the cashiers is SHOCKING. We had a similar experience yesterday. Thankfully I had a handful of items and I noticed right away the price of the necklace appeared much higher than it was marked. NO I did not remove a price tag and stick it on the necklace. It was from a place where all jewelry was stacked up at ridiculously low prices. The other necklace rang up to the low discounted price. There were no apologies, she just took off the tag as if we did it on purpose. The response on this board is shocking. You have lost a customer for good.
I was a few days late and you charged me
$16.00 late fee. The next month I did not
purchase anything and was two days late and
you charged me $35.00 for not paying your
$16.00 late fee. I now owe you $51.00 for
purchasing nothing, even tho my balance is
zero. I called customer service and you would
not remove the late charges. I'm 71 and I
think you are unethical and prey on seniors.
I would suggest to all people to shop
somewhere else! I'm cutting up my card!
Rev. D. Pendleton
I was a few days late and you charged me
$16.00 late fee. The next month I did not
purchase anything and was two days late and
you charged me $35.00 for not paying your
$16.00 late fee. I now owe you $51.00 for
purchasing nothing, even tho my balance is
zero. I called customer service and you would
not remove the late charges. I'm 71 and I
think you are unethical and prey on seniors.
I would suggest to all people to shop
somewhere else! I'm cutting up my card!
Rev. D. Pendleton
All you babies who supposedly work for kohls and are whining, should all be fired! Do your damn job, or find a new one, Simple as that! Don't like that answer, well guess what, tough, customer is right or else you find a new job!
In december was pushed into a credit card at kohl's for 10% off. Paid off the card in full in jan. Never looked at the acct again. Well they said had a late charge for 8 days, then a late charge with fees, then another late fee because i did not pay the late fee. No emails to inform me of this. Called me 3 months later. Was rude treated me like i was a deadbeat. Brushed me off as if i was nothing. Will never never never have anything to do with kohl's. Beverly looper boles
I can easily see how Shannon misunderstood you. You said you wanted to pay with your own card. I would have also assumed you meant that you had a card on the account.
The 20% off discount is only available through the use of the Kohl's Charge. The coupon will say so clearly. Why not just add yourself to the account? Then you can use the coupons, and go online to pay off the account however you want to do so.
I really don't see why you're making such a big deal out of this. Next time? Read your coupon, and be clearer with what you're asking. Shannon knows how the coupon works, so assumed that you were speaking about using your own Kohl's Charge, because she trusted you also read the terms of the coupon. If you'd asked if you could use your own VISA or MASTERCARD or AMEX card to pay, she would have said no.
This is to share my dissatisfaction with the purchasing visit at the store located in Groton, CT today.
Prior to the visit to the store, I called the store and talked with Shannon, men's apparel department. I explained to her that I wanted to use a 20% coupon, received via mail, toward the purchase of athletic socks for my son. I clearly explained that my spouse, who is the Kohl's Charge account holder, was physically unavailable - traveling. I clearly explained that I wanted to pay with my own credit card. Shannon replied: "Come to the store and we will work it out for you." This conversation should be recorded.
After diving 12.6 miles from Niantic, CT to Kohl's, Groton, CT store, I selected 2 6-pack GoldToe black socks and headed to pay for the merchandise to the cash register. I explained to the cash register representative that she needed to call Shannon as I had talked with her prior to visiting the store. Shannon arrived at the cash register indicating that she had misunderstood that I was an authorized user of my spouse's Kohl's Charge account. The store manager approached to the cash register backing Shannon up. I indicated that I am fluent in English, so it is not possible for anyone not being able to understand. Even though I had indicated that I was going to pay with my credit card, the store manager called Kohl's Charge Department to ask for some approval. The Kohl's Charge Department asked for my spouse to call them to add me as an authorized user. I clearly indicated that I did not want to be added as an authorized user but rather to pay with my credit card. I also offered to call my spouse over my cell phone and the store manager declined. Both, Shannon and the store manager, refused to honor a 20% discount. Finally, I ended driving another 12.6 miles back home with unwanted merchandize.
I really do not want to think the above mentioned Kohl's representatives are treating customers different.
The same thing happened to me. Their negligence about informing customers about problems with their accounts is just a way for them to make money on late fees and harrass people. There must be some law against this practice.
LOL Bella777 Glad you know it
LOL are you bipolar Bella777 you come save Kohls ### like you are Customer Convience Online LOL go to bed and go kill yo self while your at it Kohl'ssuck.org that's all I can say bahahahahaha now go save that