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1.6 683 Reviews

Kohl's Complaints Summary

112 Resolved
571 Unresolved
Our verdict: With Kohl's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Kohl's reviews & complaints 683

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11:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kohl's late pay

Today I had to call Kohls credit for the third time and I am getting the runaround.

Basically I bought something from them a few months ago and never received a paper bill. I missed two payments. I got it in email form but it was buried in the mass of junkmail I get every week. I never asked for it to be electronic and I cannot seem to get paper statements turned back on.

The first time I called I received an apology and got a credit for the late fees. The customer service person walked me through turning paper bills back on. I thought I was done.

A few weeks later I get a letter saying they can not take the late pays off my credit.

I called back and asked what happened? They said that it must not have been presented correct to the backoffice so they run it through again to get it fixed this time. Also, the customer service person said it is still showing no paper statements... So she walks me through turning paper statements on again.

A few weeks later I get a letter saying they can not take the late pays off my credit.

So I call back in. This time the customer service person says that since they already sent it through twice they probably wont even look at it again. And... I still am not setup to receive paper statements. He accused me of logging into the website and turning them off. I suspect there is a way to check into that.

I'm contacting the credit bureaus but I don't think I will get far. This is awful because it has dropped my credit score below 700 and we are trying to buy a house. Next month… 

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Mama Ain't Happy
Jefferson, US
May 27, 2011 2:16 pm EDT

I opened a card in November of 2010. I originally started with paper statements and then went to e mail statements which was a mistake. I placed a charge and then like one customer above, the statements went into my junk mail account with my internet provider. I was called after my account was 60 days late. My records with Kohls show no other call to me prior to this time (they did have valid phone numbers for me). When I complained as to why I was not contacted sooner, I was told by a supervisor that it is NOT the policy of Kohl's to call you at the point of your account being 30 days late. WHY? Because they do not want to upset a customer according to the supervisor. I think the why is...they do not mind ruining the credit histories of their clients. I originate home loans each day and I had noticed that many good paying customers often have lates shown on their Kohl's accounts. I now personally understand why. We are living in difficult financial times when 50 points on a score can make or break a customer. I will close this account even if my score drops 120 points.

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anand25
Covina, US
Aug 01, 2010 1:49 pm EDT

Totally agree..same thing happened to me. When I call their customer service, they said I had the paper billing turned off. I asked them to switch it on and then again next month no paper billing..What is worse, my score dropped 50 points due to these idiots. I even wrote to them explaining the situation and they sent a response saying "The integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with your request." Integrity..[censor] you. I immediately called them up and canceled the account and after 8 years of using the card, cut it into 20 pieces..I request everyone using Kohls credit card to do the same. They will make money by hook or crook..

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Carolynne201
Englewood, US
Jan 25, 2010 8:35 pm EST

The exact same thing happened to me! My credit score dropped 50 points. The funny thing is it went back up 15 points once I cancelled my Kohls Credit Card. I have reported this to the BBB and the Attorney General. I have been notified that they will investigate my case further. I would advise both of you doing the same. This way maybe we can put a stop to the unlawful procedures in place at Kohls. Horrible company with the worst customer service department I have ever experienced.

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TaniaG
Mundelein, US
Jun 25, 2009 12:09 am EDT

Phil,
Same thing has happened to me and my credit score has dropped from 775 to 660. I am having sleepless nights and do not know what to do. I have had a spotless credit history and now I am banging my head thinking "why did i even open this account".

All this happened when I am just about to buy a house.

God..help me !

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3:59 pm EST

Kohl's incompetent employees

I have been a loyal consumer of Kohl's for ten years, both in-store shopping and online orders. Without my knowledge or permission, Kohl's put a fraud alert on my account. I am currently working in Wyoming where there are no Kohl's stores whatsoever. When I tried to place my Christmas order online, as I do each year, I was informed that I can no longer use my card online due to the fraud alert initiated by Kohl's for unknown reasons. I spent hours on multiple calls to customer service to correct this. I had to repeat my account number six times to the employee on the phone, who kept confusing my account number with my phone number. (Perhaps Kohl's should do a drug screen on its employees). The only answer I got, repeatedly, was, "I can't help you." Apparently, my best option is to cut my Kohl's charge card into tiny pieces and shop elsewhere.

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iCarly
Murfreesboro, US
Jul 27, 2010 5:44 am EDT

Did you consider that someone may have stolen your identity and tried to use a fake card with your name on it at the store? And way to assume someone must be on drugs for being confused. I'm sure you were confused when you found you couldn't use your card online? Were you suddenly on drugs then, too?

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2:38 pm EST

Kohl's late fee 25 day billing

I think this is a very unfair practice. It is just another way to get a $29.00 late fee out of millions of customers. They day I called it took a very long time to get through I can imagine how many customers were complaining. My payment was due approx the 9th of each and every month, I pay my bill on line so I do pay around the 5th or 6th ...when I went to pay it was already late and they said it was due on the 3rd... go figure. Needless to say they will be losing me as a customer

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kenvon
Overland Park, US
Nov 25, 2009 6:32 pm EST

My November statement was due 11/21/09. My on-line payment cleared on 11/20/09. On my December statement I was charged a $25 late fee. When I called Kohl's they told me they changed my statement due date to 11/19/09 and I was one day late. Supervisor Peggy, TK82150 told me they can change my statement due date any time they want too and without any notification.

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starfall56
Portsmouth, US
Sep 20, 2009 8:40 am EDT

Alot of credit card companies have 25 day billing cycles. This information was given to you when you signed up for the account. This is why it is important to read your credit card agreements.

Did you try calling the credit company and asking them to remove the late fee? They will usually remove it for an honest mistake like yours.

If you don't want to wait for credit customer service to answer your call you can always call from any local Kohl's store. They have a phone in the customer service area that is a direct line to the credit company so that you don't have to wait. Also, the customer service assoicate can call on your behalf if you do not wish to deal with a representative over the phone, they just need your lisence, SSN and Kohl's card.

Did you know that you can also pay your Kohl's card payment at any register in the store? You can even pay right after you use your card so that you don't have to worry about paying the bill later. You can also pay online and even set up payments 45 days in advance on the website.

We really do try to make every effort to make your experience at Kohl's a pleasant one, but we cannot help you if you don't tell us that you are upset.

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dude1990
Hialeah Gardens, US
Jun 05, 2009 5:24 pm EDT

dont just asume that because your payment is usually the 9th every single month is the same say. for example if your payment for january was february 10 the payment for february might be may 7 because feb has 28 days and your payment is every 25 days. the next payment would be apr 1st etc

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3:35 pm EST

Kohl's new 25 day billing period

The new 25 day billing period is deceptive and not customer friendly...just another way to scam more $ in late fees. Fee is $29.00 fee for late payment. If you are on a budget and accustomed to paying multiple bills every month on a set schedule you may want to consider paying off and getting rid of your Kohl's credit card to avoid late payment fees due to Kohl's Credit Card new 25 day billing policy. Your due date changes every month. You really have to watch it closely.

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7:38 am EDT

Kohl's harassing phone calls

I purchased an item from Kohl's for around $45.00. I did not pay on time and they sent me a bill for late payment plus service charges and interes. Over $35.00. I call this PREDATOR FEES. Now Kohls is calling me many times a
day, I told them I would not pay thier Predataor Fees.
Some times as high as 9 timies or more a day, I am keeping track. I notified them not to call my home because I have a ssick person in my home and i do not want to cause them duress. Can they do this? I have told them MANY times I will not pay the bill. Now they resort to harrassment. What can I do to stop the phone calls. I will not pay the predator fees.

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jt12
--, US
May 21, 2009 3:41 pm EDT
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totally agree. when you sign up for a credit card, you sign up for all of their fine print. take better care of your finances.

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ivan
Anaheim, US
Jan 03, 2009 4:15 am EST

Yup well said. By the way delete that harrasment calls title.

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Sue
,
Sep 02, 2008 8:19 am EDT

Sorry hun - but if you didnt pay your bill on time then they have every right to charge any fees as put forth by the contract with them - not their problem that you dont pay your bills on time

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8:03 pm EDT
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Kohl's - working conditions at kohl's dept. stores

Here's the gist of my complaint: *Kohl's understaffs their stores... 15 people for a 88, 000 Square Ft Building. One... yes one, maintenance guy for the day and one at night. *When employed, if they want to fire you, they don't... they just remove you off the schedule and give you less and less hours each week. (saves them unemployment $). *Saftey...

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10:41 am EDT

Kohl's a sale item returned

I purchased a kitchen rug on 8 / 12 / 08. The purchase price was $ 19. 99. The sale was buy one get one 50% off. I only purchased one because i only needed one. When i got home the rug was too long for the area that i needed it for, so i returned it on 8 / 15 / 08. I am complaining and upset because my return value was $ 15. 40. I feel that if i purchased something for $19. 99 and i decide to return it, that i should get my full refund!
I love to shop at kohl's. It's my favorite store, but i don't feel as though i should just give the store my hard earned cash !

Jeanne gindhart

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kohlsmike
ofallon, US
Sep 13, 2009 4:24 am EDT

yea im with the other comments here. and caps lock isnt cruise control for cool

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jt12
--, US
May 21, 2009 3:53 pm EDT
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yeah. if you had your reciept, you would most definitly get back EXACTLY what you paid for it. sounds like you has a coupon you forgot to account for.
or, without a reciept, you would get the lowest sale price in store credit. which is not the store's fault because they have no idea who much you actually paid for it.
so either way, your wrong.

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britishpumpkin
Creighton, US
Dec 26, 2008 6:16 pm EST

Also, did you even bring your receipt with you when you returned it?You didn't mention it.The computer doesn't know hoe much you paid for it on whatever day it was.

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dan
,
Sep 11, 2008 7:26 pm EDT

question did you use a coupon on your purchace cause if you used a coupon for you entire transaction it would still apply duh!

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7:46 am EDT

Kohl's credit card

This is the second Kohl's bill in a row I have received with a 25.00 non payment fee and finance charges. The last time I never received the bill in the mail. I know they have my correct address, but I also know the bill never came in the mail. All of my other bills got paid on time that month! This time, I received the bill and mailed payment on the 15th. It was due on the 19th. $25 nonpayment & finance charge because they did not process the payment by the 19th. I beleive it was received by them on time and I am paying because they take a few days to process their payment. I really think they are trying to make money off of people who just accept this fee & don't question their policies. I used to like shopping at Kohl's, but it's not worth the hassle anymore.

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clester
, US
Sep 13, 2009 6:31 pm EDT

why dont you pay your bill in the store or online? obviously you can go there to shop, so you can go there to pay your bill.

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PlanoJane
Stafford, US
Aug 13, 2009 11:56 am EDT

Use another card. They take Visa, MC, Amex, and maybe even Discover. Kohl's is usually a nice place to shop. I like that my store is NOT at the mall and I don't have to fight the mall traffic.

Kohl's cards have extremely high interest rates anyway!

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11:31 pm EDT
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Kohl's - unethical lending practices

I was a KOHL'S customer for over 4 years and never missed a payment whenever there was a balance in my charge card, in fact I never carried a balance. Back in Dec 2007 we made some purchases and put it on the charge card. For whatever reason we misplaced the bill and consequently missed the minimum payment of 15 dlls. The total balance on the charge card...

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3:04 pm EDT
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Kohl's - rude employees and unwritten policy!

My wife and I go to Kohl's weekly to shop for clothes for her. She has spent thousands of dollars in this particular store in Hendersonville, TN. Today we went in as usual browsing clothes, and when she had picked out enough we made our way to the fitting room. We are nearly 30 and have been married for 3 years. She has always taken me in with her to...

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5:35 pm EDT

Kohl's harassing phone calls!

They are calling constantly and when you got pick up the phone it hangs up. When you do get to talk to person they are rude. They are calling for a bill that is 2 days late.

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Cutupthecard!
, US
Nov 08, 2018 7:20 pm EST

I made a payment well over my min. payment at the Kohls store. The next month I was charged a late fee. I called and got everything fixed. After that they called me well over three times a day, even up to eight o'clock at night! I explained multiple times the was no late fee! Finally I lost it on a guy. He told me he would take me off the call list but that it would take ten days to go through! My bill isn't even due for another eight days! The kicker is I have only had the card for two months!

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Rich Somar
, US
Aug 07, 2017 10:38 am EDT

Its sad that the jews who run Khols are allowed to do this, I choose not to pay them & they gave me another credit card 1 yr later after it went to collections, typical jew owned company..Dumb..I do not pay them period, let them send me another in Nov 2017 right before Xmas so I can do some shopping on them..LOL

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Paula Lynn Lozano
, US
May 24, 2018 8:34 pm EDT
Replying to comment of

There are many reasons that someone can't pay their bill besides just being irresponsible. Some include: lay off from job, death in family, sick child with cancer, car accident and the list goes on. Honestly, just hope that none of these happen to you cause you will be eating your words. Also, yes, people owe them money but that does not give them the right to harass you.

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Paula Lynn Lozano
, US
May 24, 2018 8:38 pm EDT

Just to clarify, I did not see who you were responding to. Choosing to not pay because you think it is a Jewish company is bigotry. But, my last message still goes for those who are saying it is the fault of everyone who can't pay their bill.

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dfran
, US
Nov 01, 2015 4:59 pm EST

We had paid our bill but it was posted to the wrong account and even after it was corrected we received daily calls for weeks and it has not stopped. We spoke to 4 different reps who eventually discovered that yes, the problem was resolved. I have cancelled the cards and I will never shop with them again. I have never had such a poor customer experience from any other retailer.

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Disenchanted_by_kohl's
, US
Oct 12, 2010 12:51 pm EDT

They keep harrassing my family too. Call after call after call. I think a call to our local police department is in order. This is beyond harrassment.

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MadAtKohls
, US
Oct 10, 2010 10:02 pm EDT

Kohl's has been calling me for weeks and weeks at LEAST 3 times a day (more like 5-7 on average) about my ex-wife's unpaid balance. I've picked up a few times, and each time told them this is not her number anymore. They don't ask for more information, they're not even polite. They just say something like "oh ok" or an insincere-sounding "sorry" then hang up. The calls just keep coming, and they're coming later and later at night. 11:00pm tonight and last night!

Hey, I know Kohl's needs my deadbeat ex to pay up but I'm outright TELLING them THIS IS NOT HER NUMBER yet they keep harassing ME and disturbing MY sleep!

Sorry Kohl's, but you have now lost all my business. (I have a card too, which I've always pay off on time.)

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StopKohlCalls
Half Moon Bay, US
Sep 23, 2010 9:18 pm EDT

I have never been more bothered by a company in my life! Khols is calling 5 times a day with their auto phone-bot which sometimes never even connects you with their lovely collection department. At first they left excessively long and repetitive voice mails. I am truly surprised a department store would damage their reputation with these insidious irritating phone calls. I consider their never-ending nuisance phone calls harassment. I am afraid they have lost a good customer who simply missed a payment on their first bill.

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martini7
, US
Jan 19, 2010 6:16 pm EST

ITS YOUR FAULT NOT KHOLS! DON'T FILL SORRY FOR U AT ALL.

Ginger Kid
Ginger Kid
, US
Dec 13, 2009 3:58 am EST

I can understand the frustration of having the phone ring and then nobody there, but, you know, the other posters are right (I seem to be not only following Lisa, but echoing her sentiments as well)--pay your bill on time, and these annoyances are avoided.

Yay, I'm part of the solution and not the problem! :-)

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lisa2188
, US
Dec 13, 2009 3:51 am EST

What the hell did you expect? A congratulations and pat on the back for not paying your bill? If you can't handle it, cancel it. Don't blame Kohl's for being poor and lazy.

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mary
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Oct 26, 2008 9:58 am EDT

Pay your bill on time and you can avoid this. I don't see how it is their fault for calling you when YOUR bill is late.

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11:26 am EST
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Kohl's - harassment!

At the register at Kohl's? Tempted to get the charge card to receive 10-20% off? DON'T DO IT. You will end up paying more in late charges, and finance charges. I have a strict budgeting procedure with a well organized spreadsheet, and have had nothing but trouble with this Kohl's card. I could write a long diatribe but for the sake of time, trust me, just...

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12:00 am EST

Kohl's credit card fraud!

I bought some stuff from Kohl's in March of 2007. I paid all but $22.00. I never got a remaining statement for the $22.00. Kohl's claims they sent it "numerous times" and one representative told me that they were returned. The address they say they sent them to was a P.O. Box that I had all my mail forwarded to when I moved from Colorado to Iowa. Another Kohl's representative told me today that they did NOT get any of the statements returned. The P.O. Box still exists as my daughter is using it as her mailbox. She has NEVER received one statement from Kohl's. She is an accountant and would not ignore this. I get a notice in the mail yesterday that I owe them $181.00 in late fees and finance charges for the $22.00 I owed them, and this has been turned over to a collection agency. I had sent them $150.00 in March and another $50.00 in April. Do they really think that I was trying to avoid a $22.00 bill? When I called to discuss this,they refused to listen or consider what I was saying. THE MANAGER DIANE REFUSED TO RETURN MY CALL. It's funny that they couldn't find me 7 months ago (with an active P.O. Box), yet now that they have ran up the finance fees, etc. they "found" me. Huh, funny how that works. It's pretty hard to pay a bill that you don't even know you owe! If I owe you $22.00 just tell me and I'll pay the bill. Now I have a bad debt entry on an absolutely SPOTLESS credit history because of these idiots. SO... MY KOHL's CARD IS GONE and that's the last I will ever set foot inside of their stores. I hope you will too. Or, at least be very careful, as it seems to me that they just wait until someone misses a payment, then BANG you go on the "we stop sending statements list" so we can run up these charges and send it to collections without you even knowing...

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Anything for a CC app
, US
Jun 22, 2010 10:54 pm EDT

Kohl's customer service representatives will run your credit card application even if you tell them you will be declined. How do I know? I was declined the first time for having great credit, thousands in savings, but no present income (returned back to college at a later age in life). The application was made - then I had to wait and hold up the line. Well, the credit co. called the CSR right then and there - she said, "just tell me what me what you used to make - they just need a number." She just wanted the credit for putting an app. through.

Same thing happened to me today. I told the CSR I will be denied because I HAVE NO INCOME! She wanted me to apply anyway so I could receive 10% off (not even worth the ding on my credit report) and get herself credit for putting an app. through. This is very, very, very shady.

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fit to be tide
Omaha, US
Jan 29, 2010 4:45 pm EST

I recently recieved a late statement saying my account was past due. The problem? I didn't even know I had a balance to begin with, now they have reported me to a credit bureau. The 'late fees' are way more that what was supposedly my original bill amount. They said they had been emailing my bill to me, I KNOW I never recieved these emails, All I can say, is STAY AWAY FROM KOHL'S CREDIT CARD!

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deb curren
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Nov 03, 2008 8:15 pm EST

Write the CEO BBB and attorney generals office. I did and I did get SOME action. I still will NEVER shop Khol's

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Nasima Jeeva
,
Feb 04, 2008 3:30 pm EST

I HAVE BEEN THROUGH THE SAME SITUATION. I HAVE BEEN LIVING AT THE SAME ADDRESS AND THEY ARE TELLING ME THEY WERE SENDING PAYMENTS AND THE MAIL WAS RETURNED NOW THEY ARE ABLE TO FIND ME AND TELLING ME THAT I DIDN'T PAY THEN IT WAS AROUND $300.00 AND THEY SEND IT TO THE COLLECTION AGENCY. i ASKED THEM IF YOU GIVE ME A PROOF THAT I SIGNED THE RECIEPT I WILL PAY BECAUSE I DON'T REMEMBER ANY BILL THAT I DIDN'T PAY THEIR AGENT 'JUNE' IS SO RUDE AND UNPROFESSIONAL REFUSE TO LISTEN AND WAS YELLING AT ME AND SAYING YO HAVE TO PAY. I CAN'T TILL I FIND OUT WHAT THE TRUTH IS.I WISH SOMEBODY CAN HELP ME WITH THIS. ANY SUGGESTIONS?

THANKS.

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Kohl's - credit card scam

We used to shop at Kohl's regularly, especially for school clothes and Christmas shopping. They WERE my favorite store. Last year, at the checkout they had a promotion to apply for a Kohl's credit card and receive 10% off on the spot. We do not typically have any store credit cards, have excellent credit and pay for everything with a debit card, which come...

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12:00 am EST

Kohl's extremely rude customer service

I was in my neighborhood Kohls this evening to purchase a leather coat and dress shirt. I brought the items to the register and they were rung up. The purchase was for $190. I gave the clerk a Visa gift card that had $23 credit left on it. She swiped the card removing the credit, and I proceeded to use a debit card to pay the remainder. She then said that I cannot do that and she voided out the order. Then she made a couple phone calls on how to give me back my credit. She then got off the phone and told me that I would have to wait 2 weeks for the credit to be put back on my Gift Card. I asked why this was since I was not the one who made the mistake and I should not have to wait. I asked her why she could not just give me store credit and use it toward the purchase since they have the credit from my card. She said she could not do it. I said that I now have a Gift Card that I cannot use because of her mistake. I called for a manager to discuss the situation. The person in charge, Chantal, was extremely rude and totally unsympathetic to the situation that they had put me in. She approached me and rudely asked "what's your question" like I was putting her out. This was after I waited for 5 minutes for her to show up. I put my hand up when I started to speak and she immediately quipped for me to put my hand down. I started to speak and she told me to be quiet so she could explain the situation, after SHE had asked me what the situation was. I just wanted my credit back that they had taken so I could be on my way. She was totally unhelpful, and several times smirked and laughed when I was talking to her.

So I have a gift card that I cannot use for 2 weeks because of their incompetence. I know I cannot do anything, but the least I could have gotten was an apology, which I guess Chantal feels was not necessary. Sorry to have made her do her job.

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honest2dend
, US
Apr 03, 2013 8:21 pm EDT

I like the way the Kohl's employees are defending Kohl's and that's exactly why the customer service sucks at Kohl's. I have interacted with Kohl's customer service multiple times and they always blame the customer. It's very simple - we have no control over what's happening here, so you are dumb, and as you are dumb, I do not need to respect you. Nobody is asking you to be polite or sympathetic, just do your damn job, no comments, no smirks, and don't be rude. Employees really have the least stake, they are basically dealing with customer's money and Kohl's reputation, by being rude they are not doing justice to either.

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blues3531
ofallon, US
Sep 13, 2009 3:12 am EDT

Its not really Kohl's fault at all its the way those ### 3rd party gift cards work. They fixed the software at kohls pos now but it used to only allow one debit card. So im assuming you swiped it without telling the customer it was a credit gift card that only would cover part of the balance. The associates that work there know a way around this by putting your card on a kohls gift card and then using it to do a split tender with your regular debit. Kohls wasn't holding your money btw, the transaction got voided (which we are never supposed to do with a 3rd party gift card, her mistake) but the money being lost for 2 weeks is just sitting in limbo waiting to be put back on your card. That amount of time you have to wait is something to do with that credit card company reloading your card after a voided sale. Think a little about your situation and dont blame kohls or the cashier (she did make a small mistake in voiding the sale) for everything that happened.

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kohlsmike
ofallon, US
Jul 14, 2009 11:15 pm EDT

I work at kohls. That manager sounds very untypical for a kohl's store manager. I bet she's the one that nobody there likes, anywho...

At the time our registers could only handle one credit card swipe per transaction, and most of the time the customer doesn't warn us that it's a credit card and we get stuck in an awkward situation.

Taking 2 weeks for the credit to go back onto the card is an issue with the credit card company though. I've spoken with them on the phone and they know it's a very flawed system, but say that there is no way to really improve it. So they know they're selling faulty products, but don't really care because they're making money.

Kendadie's comment is correct though. Kohl's decided to make their own solution to the credit card company's problems and we can now accept multiple credit card swipes per transaction.

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kenadie
Fairview Park, US
Jun 14, 2009 10:48 am EDT
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The procedure of combined payments for PURCHASES have changed. It is now possible to pay with a gift card and debit/credit/cash/check. Visa/Amex gift cards were a nightmare as a form of payment. The only thing not accepted are gift cards/KMRC for payments towards Kohl's credit cards. This is something changed by Corporate. Please complain to them not customer service. I am as polite as I can be in explaining this, we have no control over what corporate decides.

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JerseyGirl08005
, US
Jan 03, 2009 7:08 am EST

I work at kohls and let me say i hate Visa and American express gift cards. I had customers go completed crazy when i told them that they couldn't use a Amex or Visa gift card with there regular credit card, this is before i even ring the purchase up so that they know. I then nicely explain that i can put there Gift card amount on to one of our gift cards but no they don't want that they scream and insist on using it. untill the manger has to come and explain that our machines take the gift card as a credit card and its nothing we can really do about it. So i am sorry that happened to you and you should have not been treated that way.

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lisa2188
, US
May 10, 2008 1:32 am EDT

I work at Kohl's. I am sorry you had to go through that. Your gift card came up as a credit/debit and you attempted to pay with another credit/debit card and this is not allowed at Kohl's. However, you should not have to wait. The cashier could have put the difference of the balance on a separate gift card that she could have dragged from the counter and have paid off the purchase smoothly. There was no need to wait. I've seen customers pay like this a lot of times.

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John Taylor
,
Jan 11, 2008 9:12 am EST

The manager in this situation should have been reprimanded.
The customer in this situation should have received a $100 complimentary gift card on top of his remaining $23.00. There is no reason what so ever on why the debit card could not also be used for the transaction. Kohls at the very least should be paying interest on the $23 that they "borrowed" from the customer for 2 weeks. Perhaps at 300% interest rate. MONEY IS MONEY.

This is exactly what is the matter with Modern Retail. I would expect that Kohls will fall victum to Bankrupty in years to come with thier arregant overly dressed managers,and extremely high prices. I never go there. You get a much better deal down the road at your local WALMART. Spend your money wisely and stay away from Kohls.

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Dozer
,
Jan 10, 2008 8:43 pm EST

That was a horrible experience.

But no offense, I can expect that from retail stores... especially in Chino Hills.

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Kohl's refund policy

I had bought a few items for my son at Christmas. The item size where marked wrong. I did not have the receipt and I took them back. Only to find out that I was not given a store credit but a refund. Yes a refund of $5.00 from $36.00. The store manager told me I was refund the clearance price that was in the computer. Well I did not buy them on sale or clearancre and if that was what was in the computer then where is the item in the store that I could exchange them for the right size. After all they had made them from on the tag. I will not shop there again And plan on sending there credit card back to the in pieces. I also plan on posting this on every site I can and email the corporate office.

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martini7
, US
Jan 19, 2010 5:53 pm EST

any rebate check is always cashed at a bank. kohls is not a bank. idiot!

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martini7
, US
Jan 19, 2010 5:51 pm EST

anything without a receipt you always get the lowest price. anyhow with out a receipt, how do they know what price u paid. keep your receipt.your the one in the wrong. i guess u wanted them to kiss your ### so you can get your way. wrong!

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Karma
Raleigh, US
Jan 31, 2009 4:41 pm EST

If you buy something ESPECIALLY on Christmas please keep your receipts! Do not expect ANY store to cut you some slack because you loose your receipt which is the EVIDENCE of your purchase.

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Jordan
,
May 03, 2008 1:21 am EDT

In response to Margaret:
The rebates are processed by a 3rd party company that deals with the manufacurer of the product, not the companies that sell them. The check is not From Kohl's.

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Amanda
,
Apr 12, 2008 8:56 pm EDT

If you bought it with your kohl's charge they should have scanned your card and looked it up. If you did not use your Kohl's charge and did not have a receipt their is no way for them to verify how much you paid for it.

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margaret drake
,
Mar 24, 2008 9:24 am EDT

I recieved a $10.00 rebate check from KOHLs for a toaster oven I purchased. At the time i bought the oven, I asked if the rebate was for merchandise only, or if it was cash. Customer Service told me it would be a check for cash. When I recieved the check, i took it to KHOLs to apply it to my bill. I was told they could not accept their, I had to take it to the bank, cash it and then bring the cash back to apply it to my bill. I scares me to think KHOLs won't accept their own check, make me go through all kinds of nonsense to cash it. NO MORE REBATE CHECKS FROM KHOL' FOR ME

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Jordan
,
Feb 27, 2008 6:48 pm EST

KEEP YOUR RECEIPT and you will AVOID this.

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Amy Loera
,
Feb 08, 2008 12:08 pm EST

This should teach you a valuable lesson. Keep your recipts. The only person here you should be mad at is yourself!

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kohlsemployee
Warner Robins, US
Jan 10, 2008 7:16 am EST

I'm not really sure why you expected Kohls to refund the full retail price when you did not have the reciept. Almost any retail store you shop at has this same policy, if you return an item without the reciept you can exchange it or get a refund of the lowest sale price. If this wasnt the policy people could buy products for the explicit purpose of scamming the store out of money.

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Kohl's - warning! return policy & gift cards

Kohl's does not care about their customers! All they care about is the dollar and how they're going to keep it and their return policy proves it! It is NOT customer friendly AND their gift receipt is not worth the paper it is printed on! They are doing nothing but lying to their customers making them think that the people they give their gift to can bring...

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Kohl's ripping off customers wrong prices

I spend alot of money at kohls but will never step foot in there again. I made a 250 purchase there the other day and i have it all in car to return. I have had this happend just about every time i shop there, the sale price does not ring up. I purchased a pair of docker shorts on clearance for $4. I was charged $20. When the cashier handed me the receipt and i noticed she called someone over who said i would have to unbag all 4 bags and they would have to rewring, with an attitude mind you. My other option was to take to service desk in far back corner of store. I also needed to be at work in 20 min thats 10 min away. So i ran to cs. I explained what happend the cashier had atleast called and told her only because i bolted with shorts in hand and no bag to the back. I expressed that the cashier shouldve caught this. Its a yellow clearance tag. I was told thats why they have monitors thats my job to make sure it rings up correctly. I said then why have a cashier whats her job? She replied she is to busy to watch every item she rings. Bs. . . It was 8am no one in line even behind me. I asked how was i to unload cart, while she rings as i put up cause counter small, and watch the panel on the other end of the counter? Come on? I was given the differnce of the $ and no sorry or anything. Maybe if they had to be accountabl for incorrect pricing as walmart policy. They are milking probally millions extra out of consumers this way. Later that day at my daughters basketball game i shared my unpleasant experience with 10 or so moms, 5 of them attested to the same thing and no longer shop there. The other 5 im pretty sure wont chance it. I love the items they carry and the quality however if they hire people that dont have to do there jobs i will spend my money somewhere they do. They could save alot of money and go to those dumb self check outs that i hate.

Sorry kohls you just lost some more customers and i will continue to share my story.

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Itnoabrs Ganguly
, US
Jun 28, 2016 2:37 am EDT

The attitude of the cashiers is SHOCKING. We had a similar experience yesterday. Thankfully I had a handful of items and I noticed right away the price of the necklace appeared much higher than it was marked. NO I did not remove a price tag and stick it on the necklace. It was from a place where all jewelry was stacked up at ridiculously low prices. The other necklace rang up to the low discounted price. There were no apologies, she just took off the tag as if we did it on purpose. The response on this board is shocking. You have lost a customer for good.

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Rev. Pendleton
, US
Feb 25, 2016 5:59 pm EST

I was a few days late and you charged me
$16.00 late fee. The next month I did not
purchase anything and was two days late and
you charged me $35.00 for not paying your
$16.00 late fee. I now owe you $51.00 for
purchasing nothing, even tho my balance is
zero. I called customer service and you would
not remove the late charges. I'm 71 and I
think you are unethical and prey on seniors.
I would suggest to all people to shop
somewhere else! I'm cutting up my card!
Rev. D. Pendleton

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Rev. Pendleton
, US
Feb 25, 2016 6:01 pm EST

I was a few days late and you charged me
$16.00 late fee. The next month I did not
purchase anything and was two days late and
you charged me $35.00 for not paying your
$16.00 late fee. I now owe you $51.00 for
purchasing nothing, even tho my balance is
zero. I called customer service and you would
not remove the late charges. I'm 71 and I
think you are unethical and prey on seniors.
I would suggest to all people to shop
somewhere else! I'm cutting up my card!
Rev. D. Pendleton

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David DeQuasie
, US
Oct 26, 2015 12:42 am EDT

All you babies who supposedly work for kohls and are whining, should all be fired! Do your damn job, or find a new one, Simple as that! Don't like that answer, well guess what, tough, customer is right or else you find a new job!

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BEVERLY LOOPER BOLES
Sheffield, US
Apr 06, 2009 9:23 am EDT

In december was pushed into a credit card at kohl's for 10% off. Paid off the card in full in jan. Never looked at the acct again. Well they said had a late charge for 8 days, then a late charge with fees, then another late fee because i did not pay the late fee. No emails to inform me of this. Called me 3 months later. Was rude treated me like i was a deadbeat. Brushed me off as if i was nothing. Will never never never have anything to do with kohl's. Beverly looper boles

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Aidan
Middletown, US
Jul 04, 2011 4:29 am EDT

I can easily see how Shannon misunderstood you. You said you wanted to pay with your own card. I would have also assumed you meant that you had a card on the account.

The 20% off discount is only available through the use of the Kohl's Charge. The coupon will say so clearly. Why not just add yourself to the account? Then you can use the coupons, and go online to pay off the account however you want to do so.

I really don't see why you're making such a big deal out of this. Next time? Read your coupon, and be clearer with what you're asking. Shannon knows how the coupon works, so assumed that you were speaking about using your own Kohl's Charge, because she trusted you also read the terms of the coupon. If you'd asked if you could use your own VISA or MASTERCARD or AMEX card to pay, she would have said no.

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blackandwhite15
Niantic, US
Jul 03, 2011 5:53 am EDT

This is to share my dissatisfaction with the purchasing visit at the store located in Groton, CT today.

Prior to the visit to the store, I called the store and talked with Shannon, men's apparel department. I explained to her that I wanted to use a 20% coupon, received via mail, toward the purchase of athletic socks for my son. I clearly explained that my spouse, who is the Kohl's Charge account holder, was physically unavailable - traveling. I clearly explained that I wanted to pay with my own credit card. Shannon replied: "Come to the store and we will work it out for you." This conversation should be recorded.

After diving 12.6 miles from Niantic, CT to Kohl's, Groton, CT store, I selected 2 6-pack GoldToe black socks and headed to pay for the merchandise to the cash register. I explained to the cash register representative that she needed to call Shannon as I had talked with her prior to visiting the store. Shannon arrived at the cash register indicating that she had misunderstood that I was an authorized user of my spouse's Kohl's Charge account. The store manager approached to the cash register backing Shannon up. I indicated that I am fluent in English, so it is not possible for anyone not being able to understand. Even though I had indicated that I was going to pay with my credit card, the store manager called Kohl's Charge Department to ask for some approval. The Kohl's Charge Department asked for my spouse to call them to add me as an authorized user. I clearly indicated that I did not want to be added as an authorized user but rather to pay with my credit card. I also offered to call my spouse over my cell phone and the store manager declined. Both, Shannon and the store manager, refused to honor a 20% discount. Finally, I ended driving another 12.6 miles back home with unwanted merchandize.

I really do not want to think the above mentioned Kohl's representatives are treating customers different.

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freddy nb
Fredericton, CA
May 21, 2011 11:01 am EDT
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The same thing happened to me. Their negligence about informing customers about problems with their accounts is just a way for them to make money on late fees and harrass people. There must be some law against this practice.

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creolehint
Memphis, US
May 16, 2011 6:35 am EDT
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LOL Bella777 Glad you know it

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creolehint
Memphis, US
May 15, 2011 5:04 am EDT
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LOL are you bipolar Bella777 you come save Kohls ### like you are Customer Convience Online LOL go to bed and go kill yo self while your at it Kohl'ssuck.org that's all I can say bahahahahaha now go save that

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Kohl's kohl's tries to steal, watch out!

I received an email 10/3/2007, from Kohls about a promo. So, I decided to browse their website, because of the holidays and I have 2 birthdays coming up, soon.

After about 45 min, or so, I placed my order. To my surprise, it stated that my order could not be processed. So, I double checked the card number, and tried to resubmit, & got the same response, so I decided that, maybe I maxed out the card (I had placed several orders via internet/other stores that same day). So I used a different card, the same thing happened, and I tried again.

That's when I called the customer service line. The operators told me that her computer was down, and I said, well forget it, it was not meant to be.

I clicked on my email, and noticed 2 charges deducted from my account, for the same amount, from Kohls department store.

So, I called customer service, again, to find out what was going on, meanwhile I am expecting a confirmation number to appear in my email. I was told that my card was not being charged, these were "holds", placed on my card, because they do not have an authorization number, yet. If, I wanted to take off these charges, that I would have to contact my bank.

When I called my bank, I was told that there were 2 authorization numbers given for these transactions, and the store would have to contact them, because they have given then the funds. I even spoke to a "supervisor", but neither person asked me for my name to look at my account, and see what I was talking about. She argued that she went thru the same thing, etc.; I did not care to hear her sob story about a company she works for.

Third time, calling customer service, I was told that she could fax my card company, and have it removed in 24 hours, I gave her all of the required information, with the expectation of my funds appearing back on my card by Friday am, at the latest.

When I got off the phone I remembered that I tried to use another card, for this same transaction. So, I double checked my account balance, and, yes, they charged my card twice.

For the forth time I called, and spoke to the rudest person in the world, I will admit, I was extremely upset "hot as fish grease", by this point. I was not the happiest camper in the world, but working customer service, you are not to feed into another person's attitude (I have experience in customer service working in the healthcare industry). So, she is talking over me while I am explain my whole nightmare to her, she was speaking in a mocking tone. She told me she could not process anything for me until I gave her the fax number to my bank, I ,still, do not understand why I would have a fax number, but if I gave the number to contact, why Kohls would not be responsible in locating the fax number, and a contact name.

That's when I asked to speak to her supervisor, she, very smugly, said you will be waiting on hold for a long time. I asked her why she was still speaking to me, because I was done talking to her, we are talking $700 charges for a $135 purchase!

In speaking to the supervisor, I asked why do I still not have a confirmation number, it has been over an hour ago dealing with this? She explained that this was because my card was declined, wrong answer (totally different from what I was told earlier). I have placed several orders, today, and I have immediate response from my cards and the companies itself. She started explaining that she went thru this same ordeal (blah, blah, blah), this happens a lot to their customers, etc., but if we see this pattern why hasn't Kohl's adopted another policy, rid this situation? I asked her about the fax number, and how come I would have to get that info and then be placed on hold again to call their rude customer service, again. She gave me an email address that I could forward the info to.

After I called my card companies, both said that was very smart of me to track my balance after my purchases, I placed the email first thing Thursday am. I also, went to Kohl's website to see my confirmation number, still nothing.

I waited Friday am, and double checked for my confirmation number, nothing. My other orders that I made have already been shipped and on their way, according to my emails on Friday.

So, this is Saturday am, (3 days later) I am getting nervous, because, like I said this is about $700, waiting in limbo, because of a glitch in Kohl's website, that I am being penalized for. I emailed their customer service twice, also, today.

A big corporation placing 3 charges "holds", on 1 consumer, and according to customer service, they do it all the time. This is not fair, and how many people have gone thru this and not noticed this? I am not in a financial situation (single mother of 4 children), to wait 72 hours to "refund" my money. I caught it the same minute it happened, and do not see what the hold is up, give me my money.

This would be stealing, if we were in the street.

What if I was a secret shopper? How would this company rate, as for as customer service, and being satisfied to recommend this site to friends, or file formal complaints.

I suffer from chronic hypertension, with urgency. I do not need anything else to aggravate me, and my condition, this company sucks, and I want to pass this message along, to anyone who wants to hear it. DO NOT SHOP KOHL'S VIA INTERNET, THEY SUCK MAJOR...!

Who am I to believe, my banks, who I entrusted with my money, or a major corporation who has been scamming unsuspected consumers forever?

Are they flipping the money like that man during the campaigns, submit funds in our name, and I will pay you back later?

Why don't you try to purchase an item and see if your card is declined and still gets charged?

Here is a copy of the email to their customer services, that I am still waiting to hear from;

"I put in this request on Thursday with maranda.waldrop AT kohls.com, I have not heard a response, still waiting for my funds to be replaced immediately, and this was an awful experience @ this company. Customer service was very poor in handling my situation, over the phone when I called all 5 times. I need to hear something ASAP. I have yet to get confirmation # on my order, hope I am not a secret shopper, bad for business.

VISA- 1 UNWANTED CHARGE OF $138.24. PHONE # 387-7363,FAX # 857-0263; ATTN REFRENCE #---3406146, CARD #, AUTHORIZATION # --0070, REQUESTED INFO, LETTERHEAD, DATE, AMOUNT ($134.24), AUTH. #, NAME AND # OF SUPERVISOR, REASON WHY (DUPLICATE AUTHORIZATION).

(A different) VISA-2 UNWANTED CHARGES OF 138.24, EACH. PHONE # 865-1273, FAX # 870-5441; CARD # , AUTHORIZATION #'S ; ==3495 & ==3650. REQUESTED INFO; MY NAME ON THE CARD (-------), CARD# AMOUNT(S), DATE, AUTHORIZATION #'S, REASON, SUPERVISOR SIGNATURE, PHONE # AND COMPANY FAX #.

THANK YOU IN ADVANCE FOR YOUR PROMT ATTENTION IN THIS MATTER,

I always thought the customer was always right. I know I am and would like to be compensated, for this uncalled for aggravation, I would not wish this frustration on anybody.

So, 10 days later, my funds were still being on Hold, so I decided to call this company once again, to find out the status of my order. Not only were they still holding my funds they put all of the items back and told me my card was declined! After I raised hell, waiting 15 minutes to speak to a supervisor, because they were all out to lunch, I was told that I can receive a 15% discount on my future purchase. I asked how would I remember what I had ordered; does this company have my last order still? I was told no, so when I looked for an item that I remembered, for a birthday present was no longer available, I asked for my money to be released immediately. I went through the same crap of what is your banks fax number, etc. I explained that there should be a copy of the email that I sent to customer service, and to Marranda Waldrop, I was told that she does not know of whom I am speaking, and customer service is a different department. So I forwarded the same email to customer service and asked to be contacted immediately, and another to Marranda, she called me later that evening, with nothing but a bunch of the sorriest excuses, and customer service called me back 2 days later and refunded my money.

I opted to remove my name from their email subscriptions, too, and I am still receiving emails!

I thank you for listening to my "sound off".

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Overworked
Opelika, US
Dec 13, 2010 7:47 pm EST

When you get the order take them back into the nearest kohls and return them. Done.

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JeeNPe
, CZ
Sep 16, 2010 5:46 am EDT

it seems they still have this problem with charging credit cards. i'm in the same situation, two declined credit cards both charged twice for $400 total, so i hope this situation will be solved quickly :(

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vandread
, US
Feb 24, 2010 8:59 pm EST

note the bank hold your account for this purchase even though a company tells them that the customer was charged in error or cancelled the order the bank will not release the funds until the recieve the auth code from the company which is normally sent 24 to 72 hours after the charge depending on the bank if the the auth code is not receive in 3 to 20 buisness days the bank returns the funds removed if ever using the internet for shopping note if the first charge does not go through stop call the internet site phone number not the store because the net site is handled by a different division than the storeyou can get this number from the bootom of the page or contacting thedeparment store credit card services second contact your bank and see if the charge went through if so notfy them that you were not given a conformation of the purchase and to please put a hold on this purchase it will stop the processing and you may get you funds return a little quicker finally if you use a router for your computer make sure it is encrypted because your informantion is sent in the air and can be caught by others which can intercept you information or delay it i always jack in my system to shop and use one of the best fire wallsso just take a step back and think before hitting enter again

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Shannon
Edgewater, US
May 28, 2009 5:36 pm EDT

This has been happening for at least two years then, because the same situation happened with me earlier this week (May 2009). The only difference is that the card that "didn't go through" (uhhh yes it did apparently) was a prepaid American Express card. They debited the total amount of $110.93 two time, coming to $221.83. Now, after contacting customer service, I have to wait "several" days for the charges to drop. Incredibly outrageous if you ask me. I made sure to cancel the Kohl's charge I just opened a few weeks ago before I got the chance to use it. I definitely do no trust Kohl's with my credit.

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do not enable a deadbeat
, DO
Oct 26, 2008 6:05 pm EDT

Good for you for checking on that charge. I can't believe a big corporation like that would treat customers that way. Their answer is always a discount...how nice of them THANKS!

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Kohl's - fraud and cheating!

I recently returned a few items to Kohl's department store that my mom had purchased for me, and did not have a receipt for them. The person at the counter gave me a receipt and said that the corporate office was going to send me a merchandise credit for the amount in 10 or so days. If I didn't receive the merchandise credit in the 10 days, I should call...

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Kohl's In-depth Review

Website Design and User Experience: Kohl's website has a clean and user-friendly design that makes navigation easy. The layout is intuitive, and the search function is efficient, allowing users to find products quickly. The website also loads quickly, ensuring a smooth browsing experience.

Product Range and Variety: Kohl's offers a wide range of products across various categories, including clothing, accessories, home goods, and electronics. The selection is extensive, with options for men, women, and children. Whether you're looking for trendy fashion items or household essentials, Kohl's has something for everyone.

Pricing and Discounts: Kohl's is known for its competitive pricing and frequent discounts. The website prominently displays ongoing sales and promotions, making it easy for users to find great deals. Additionally, Kohl's offers various coupons and rewards programs, allowing customers to save even more on their purchases.

Customer Service and Support: Kohl's provides excellent customer service and support. Their representatives are knowledgeable and responsive, addressing queries and concerns promptly. The website also features a comprehensive FAQ section and a live chat option, ensuring that customers can easily find assistance when needed.

Shipping and Delivery: Kohl's offers reliable shipping and delivery services. They provide multiple shipping options, including standard and expedited delivery, ensuring that customers can choose the most convenient option for them. The website provides estimated delivery times and tracking information, allowing users to stay updated on their orders.

Return Policy and Refunds: Kohl's has a hassle-free return policy. They offer a generous return window and accept returns both in-store and online. The process is straightforward, and refunds are processed promptly. Kohl's also provides prepaid return labels, making it convenient for customers to return items.

Loyalty Program and Rewards: Kohl's has a popular loyalty program called Kohl's Rewards. Members earn points on every purchase, which can be redeemed for future discounts. The program also offers exclusive perks, such as birthday gifts and bonus point events, making it worthwhile for frequent shoppers.

Overall Shopping Experience: Shopping at Kohl's is a pleasant experience overall. The website's user-friendly design, extensive product range, competitive pricing, and excellent customer service contribute to a positive shopping experience. Kohl's commitment to customer satisfaction is evident throughout the entire process.

Customer Reviews and Ratings: Kohl's has generally positive customer reviews and ratings. Customers appreciate the quality of products, the variety of options, and the affordability. However, some users have reported issues with delivery delays or customer service, although these instances appear to be rare.

Mobile App Experience: Kohl's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. Users can browse products, make purchases, track orders, and access exclusive app-only deals, enhancing convenience and accessibility.

Social Media Presence and Engagement: Kohl's maintains an active presence on various social media platforms. They regularly engage with their followers by sharing product updates, promotions, and interactive content. Kohl's also responds to customer inquiries and feedback promptly, fostering a strong connection with their online community.

Sustainability and Corporate Responsibility: Kohl's is committed to sustainability and corporate responsibility. They have implemented various initiatives to reduce their environmental impact, such as energy-efficient practices and waste reduction programs. Kohl's also supports charitable organizations and community initiatives, demonstrating their commitment to social responsibility.

Competitor Comparison: When compared to its competitors, Kohl's stands out for its extensive product range, competitive pricing, and customer-friendly policies. While other retailers may offer similar products, Kohl's consistently delivers a satisfying shopping experience, making it a preferred choice for many customers.

Pros and Cons:

  • Pros: User-friendly website design, extensive product range, competitive pricing, excellent customer service, hassle-free returns, rewarding loyalty program, positive customer reviews, convenient mobile app, active social media presence, commitment to sustainability and corporate responsibility.
  • Cons: Occasional delivery delays or customer service issues reported by some users.

Final Verdict: Kohl's is a reliable and customer-centric retailer that offers a wide range of products at competitive prices. With a user-friendly website, excellent customer service, and rewarding loyalty program, Kohl's provides a satisfying shopping experience. While there may be occasional hiccups, the overall positive customer reviews and commitment to sustainability make Kohl's a recommended choice for online shoppers.

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Contact Kohl's customer service

Phone numbers

1855 564 5705 1866 887 8884 More phone numbers

Website

www.kohls.com

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