Kohls — extremely rude customer service
I was in my neighborhood Kohls this evening to purchase a leather coat and dress shirt. I brought the items to the register and they were rung up. The purchase was for $190. I gave the clerk a Visa gift card that had $23 credit left on it. She swiped the card removing the credit, and I proceeded to use a debit card to pay the remainder. She then said that I cannot do that and she voided out the order. Then she made a couple phone calls on how to give me back my credit. She then got off the phone and told me that I would have to wait 2 weeks for the credit to be put back on my Gift Card. I asked why this was since I was not the one who made the mistake and I should not have to wait. I asked her why she could not just give me store credit and use it toward the purchase since they have the credit from my card. She said she could not do it. I said that I now have a Gift Card that I cannot use because of her mistake. I called for a manager to discuss the situation. The person in charge, Chantal, was extremely rude and totally unsympathetic to the situation that they had put me in. She approached me and rudely asked "what's your question" like I was putting her out. This was after I waited for 5 minutes for her to show up. I put my hand up when I started to speak and she immediately quipped for me to put my hand down. I started to speak and she told me to be quiet so she could explain the situation, after SHE had asked me what the situation was. I just wanted my credit back that they had taken so I could be on my way. She was totally unhelpful, and several times smirked and laughed when I was talking to her.
So I have a gift card that I cannot use for 2 weeks because of their incompetence. I know I cannot do anything, but the least I could have gotten was an apology, which I guess Chantal feels was not necessary. Sorry to have made her do her job.
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