Kohl's — warning! return policy & gift cards
Kohl's does not care about their customers! All they care about is the dollar and how they're going to keep it and their return policy proves it! It is NOT customer friendly AND their gift receipt is not worth the paper it is printed on! They are doing nothing but lying to their customers making them think that the people they give their gift to can bring the gift receipt back with the item purchased and it will work the same as the original receipt! In other words, leading them to believe they will get their money back and getting a gift card is not getting your money back! That is nothing but a lie or is that the way they treat their customers with their original receipt? I received a gift for Christmas with the gift receipt included that had been purchased from Kohl’s. I had to take it back, Dec. 26th, to the Gainesville, GA store located on Dawsonville Hwy. When I presented the item with the gift receipt, I was told they could not give me my money back. Instead, I had to take a gift card. This made me MAD and I’m still MAD today and I’m going to make sure everybody knows about it!!! I was NOT given a choice between a gift card or money. The decision was made by someone who doesn’t care if they have satisfied customers! I talked with the manager and I asked him what if I couldn’t find anything to purchase with that card and it didn’t matter. He told me he couldn’t override the gift card because it was store policy. In other words, I was stuck with it. I had to take it or do without. He also mentioned something about if my gift had been charged on a charge card, then they couldn’t give me my money back either. I don’t know if it was or not but even if it had been, why were they punishing me? Why couldn’t they still give me my money back and keep the charges on the buyer's card and bill them as they would if I hadn’t returned it? Their stores don’t carry that much of a variety and nothing I’m interested in. If I had wanted clothes, I would still be trying to find them today because of the way they are displayed at this store. So many items are separated by size NOT style and the styles are all mixed up. For example, one rack is all Large and may have hundreds of styles all mixed up together. We have to go through each item before we can tell if there is anything there we like or not. I have talked with several people and they don’t look at those items either for the same reason. It would take forever before we would even know if there was anything there that we liked or not. Also, I am not a jewelry person but I finally had to settle on some just so I could get finished with their store once and for all and stay out of there!!! In other words, I had to settle for something I didn’t want but it doesn’t matter to them! I feel as if I didn’t get a gift from my daughter because of Kohl's mess! They got their money that’s all they care about and then making sure the money spent on the gift stays in their store! They force people that have returned items to shop in their store and that is not right! Apparently, future customers don’t matter to them and at this rate, they will have less and less! If they did what was right, they would have given me my money back and let me decide where I wanted to spend it instead of forcing me to purchase something I didn’t want or need but this proves they don’t believe in treating their customers right!