CB Retail Stores Kohl's Complaints #482-501

Kohl's review: corporate refund / fraud & scam ( 1 comment)

tamor704 of Bonita Springs, US

Dec 03, 2015 2:29 pm UTC

Verified customer

Hi, I returned a watch with tag brand new to the store in Naples, Florida on September 26 2015. Today is December 3, 2015 and I still have not received my corporate refund yet. I had called and emailed your corporation several time and no answer. Last time I spoke to someone in the hot line [protected] the lady said she was gonna have whoever was working on my case to call. SHE NEVER CALLED. Every time I spoke to someone in that department they treat me like a criminal stating that this was the loss prevention dept. What do I have to do with the loss prevention dept? I returned a watch that it was MINE. and I didn't get my refund or the famous corporate refund and I also lost my item. Please let me know what is next? Do I need to get an Attorney involve with this?

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thoreau_hd

Chicago, US

2 comments

thoreau_hd of Chicago, US

Jan 04, 2016 10:46 pm UTC

Verified customer

Yes, get an attorney involved. I am close to getting one for my situation. I got a similar reaction when I tried to correct their error in a shipment. Supposedly my order arrived the Friday before Thanksgiving and yet no box from Kohl's was in my lobby. First Customer Service tells me I am mistaken, I must be missing it somewhere so just check harder. Then Customer Service tells me FedEx delivered it to the Post Office, so I should go check with them. I live in Chicago, so which Post Office was it delivered to, since there must be dozens throughout the city? And why? I have a doorman 24/7, so no need to deliver to anyone but the doorman. I paid for delivery not to go wandering around Chicago to visit each and every Post Office. And with the doorman, I know the box was not delivered to my building. They repeat to go to the Post Office and I then have to threaten fraud to them. At that point, it gets kicked to another person, probably a superior, and they tell me if I can not find it, they will refund it. I insist on refund but then I am told that they have to do a check of where things went wrong and only after THEY are satisfied, do I get my refund. Well, I got the bill for this non-shipment and suspected I better pay. That sounds sensible given how long it has taken and your similar treatment for a non-shipment. Now that Christmas is passed, I have time to follow up with them one last time to verify credit or I am suing them for fraud - and that's both a civil and criminal penalty.

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Kohl's phone numbers

+1 (855) 564-5705

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+1 (866) 887-8884

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+1 (855) 564-5748

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+1 (262) 703-7000

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+1 (877) 342-4337

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N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States

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