Kohl's review: Refused to help with oversized return
Attempted to return an oversized item that came in two boxes. They gave me two choices. 1)Return it to the store yourself or 2)Pay for return shipping yourself.
These are two OVERSIZED boxes, one of which ways 77lbs! I can't even lift the heavier of the two, and even if I could, neither could fit in my car.
Since the standard return process wouldn't give me a label, I reached out to their customer service to ask for assistance. They just repeated the same script over and over.
They won't help and DON'T care.
This company will not get another dime of my money, and everything I purchased that is still within a return window is going back. Walmart has better customer service than Kohls.
Claimed loss: Use of my living room and no safe fire egress because of how much space these boxes take up.
Desired outcome: For Kohls to cover return shipping, supply the labels, and arrange for carrier pickup.The boxes haven't even been opened and still have their straps on them.
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Spoke with Lisa in the President's office today, and she was very kind and empathetic. We were able to Micably resolve the issue. Thank you, Lisa!
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