The complaint has been investigated and
resolved to the customer's satisfactionResolved Kohls — shoplifting charges
resolved to the customer's satisfaction
So my friend and I, for the first time ever, decided to shoplift from Kohls. What did we take?? Two shirts, full price value, hers were $36 and mine were $42. Both under $50. They ran after us from the store, we walked out of the store with the things we had taken, and a man ran up to us and stopped us before we reached my car. He said, show me what's in your bag, we didn't know who the eff he was, so were were like "umm...why?" he said we know you took something so show us what you took. We were confused because we didn't know who he was so we said no, go away. He said "look, we can do this the hard way or we can do this the easy way, I don't have to call the cops yet." so we followed him and the girl with him into a back room. They said, "ok, take out everything that wasn't paid for today", so we took out of our purses the two things each of us had taken. This was the first time for us to do this, so we were extremely nervous. We laid our things on the table and he lectured us about how shoplifting was bad and stuff like that. We asked what we could do, as in paying for the items or being banned from the store, he said we will talk about that later, no mention of calling the cops yet. My friend and I just said there scared out of our minds (we were 18). What they did was take a picture of what we took, totalled the prices and took a picture of us and filled in the blanks on a shoplifting document, still no mention of calling the police. He made us sign some papers saying we wouldn't come back, and fill out our personal information. Then he told us about Kohl's zero tolerance policy and how no matter how much the amount was we were going to go to jail. I tried to reason with him about how this was under $50, and how he never said anything before about calling the cops. We complied with what he said and what did he do, the exact opposite of what was expected. He and his female partner pretty much talked about how stupid we were for shoplifting and the male told my friend that she had probably shoplifted before, simply because she had like nothing in her purse. She's broke, she was coming with me so I could shop on that day, she left her wallet at home because she couldn't afford to buy anything. They were rude and didn't handle the situation well. During the whole process, the female was on her phone, made a phone call, and texted through out the whole thing. Any how, we went to jail and spent about three hours in a jail cell. Luckily, our friends came and bailed us out, $350. I will never shoplift again, but now I will never EVER shop from Kohls. Their management is classless and doesn't care about people, but simply meeting a goal of catching 4 shoplifters and sending them to jail. The police who arrested us didn't even want to take us in because the offense was so small. One female officer thought the case was so minuscule that she wanted us to be charged together so that we would move from a class "c" misdemeanor to a class "b". ###, all i have to say.